Service rating : I was kept informed as to delivery details. Hamper arrived when requested Excellent service
Product : Beautiful assortment. Perfect for our Christmas Raffle
Service rating : Could not fault the service received at all! Will definitely use again!
Product : The Hamper is absolutely delightful and exactly what was required, good selection of nibbles and wine!!
Very expensive for 1 bottle of wine and small box of chocolates
Service rating : Very god the hamper came in Good order on the date required
Product : Slightly disappointed in the number of items contained
Bad Service, Bad Communication, donít know anything about customer service, and have no idea how to rectify a problem, its been a totally nightmare, bad experience, one I wonít be repeating, and I will be making a complaint.
Service rating : Excellent service and communication
Will be recomending to all friends and family,
Really pleased with the service
Product : exceeded expectations
was sent to recipient
Service rating : Excellent; have used company several times....they deliver as promised.
Product : I was told my flowers were beautiful and exotic
Service rating : Excellent service and kept informed of progress at each step
Product : I have been advised they were lovely but as I have not seen them myself I canít really comment
Bury St. Edmunds
Service rating : easyto use website with genuine offers and free postage! Great communication
Product : flowers arrived on time and were very well recieved by my mother who immediately telephoned to say how superb the flowers were. A shame they cahrage for cards other than the standard though, free cards would be good
Service rating : Perfect
Product : Recipient loved
waste of money, again very disappointing!
My friend who recieved the flowers said they were fresh and really lovely,delivered on time.i will use this company again.
West Pennant Hills
I live in Sydney (Australia) and ordered the flowers to be delivered to my daughter (who is living outside London) for her birthday. The website was easy to use and the prices were clearly set out, so I knew what everything was going to cost. It also had a useful "countdown clock" letting you know how much time you had to ensure next day delivery - very helpful for me as I was dealing with the difference in time zones. I received confirmatory emails at each step of the process - initial receipt of the order, dispatch and after delivery. My daughter was delighted with the flowers. All in all a faultless experience, and I would be happy to recommend Serenata to anyone wanting to send flowers to someone in the UK.
The derive was absolutely fantastic and came packaged really good, thank you for making my sisters Birthday that bit extra special.
Extremely cute teddy
Service rating : Excellent
Product : Excellent. Fantastic communication
Service rating : Very easy to use and loved the updates
Product : Beautiful flowers
Service rating : As always excellent service and wonderful flowers, they delivered where other companies wouldnít so they will always get my business
Product : Beautiful as always
Service rating : Delivery OK. Ordering process OK. Flowers were not representative of what was advertised, upgrading the order to deluxe makes me concerned what I would have received if I hadnít these could be hardly called deluxe the flowers themselves were poor condition with damaged/black coloured parts on the petals. Not a deluxe product, with misleading advertising
Product : Flowers were not representative of what was advertised, upgrading the order to deluxe makes me concerned what I would have received if I hadnít these could be hardly called deluxe the flowers themselves were poor condition with damaged/black coloured parts on the petals. Not a deluxe product, with misleading advertising
St fort sur Gironde
Rapid efficient service beautiful flowers
Good value and service
Service rating : Deivery was a little late in the day, but it is a very busy time
Product : Anne Solly thought the flowers were Beautiful
Service rating : I was pleased to get confirmation that the flowers had been delivered and left in a safe place when no-one was in at the time to receive them.
Product : Flowers were sent to a work colleague as a get well wish - her comments were that the flowers were beautiful.
I am extremely disappointed that you did not honour my £5 voucher on my Order *personal data removed by Feefo* dated 3 November.
I have sent Seranta 2 emails and have had no reply.
Please contact me on *personal data removed by Feefo*
*personal data removed by Feefo*
Summerland Point NSW
Service rating : Exceptional company to deal with - easy to order and the follow-up advice re delivery was fantastic. Well done - wish you were in Australia!
Product : I havenít seen the flowers but the reports are excellent!
Great service and on time, will definitely use again
Beautiful flowers and prompt delivery
Service rating : Good service but wasnít sure whether my accompanying card information had got through as it didnít show up on the final information from the company. However, after I emailed the company they were quick to reply and confirm everything - thanks
Product : Recipient said the flowers were beautiful and was really pleased with them. Gave her a lift at a very sad time in her life.
Service rating : Good communication
Product : Roses that came had black bits around them , a bit of a let down for part of a birthday present , could have been much better, Iíll be going to inter flora next time.
He said the food was lovely
Really good service, quick and efficient
More choice of card designs would be nice, maybe some big over-the-top card options would be a good idea, everyone loves massive cards! A massive thank you from me anyway! Josh Phelps
It would have been helpful if the delivery driver knocked on the door rather than just leaving on the doorstep.
Service rating : Excellent service, prompt delivery, lovely flowers at a good price.
Product : The recipient telephoned as soon as she received them to say how thrilled she was. Thank you.
Service rating : hassle free, kept informed at all times
Product : very well presented
My daughterís comments about the card was that it was really nice and she was very happy with it. Thanks.
Service rating : great to find somewhere open on a Sunday whoíd deliver the next day.
Product : I didnt see but the person receiving them said they were a beautiful colour.
good item at a good price
Service rating : informative, prompt
Product : great quality
Will use again and better value for money than the supermarkets with next day delivery even though I ordered at 9pm
Service rating : Delivered on time. Beautifully packed.
Product : I have had these gorgeous flowers before and will again. Such vibrant colours and they last for ages!
Service rating : Fantastic service as usual but couldnít seem to pay by PayPal, otherwise all great, super choice and easy to use website.
Product : I sent these to my mum who was recovering from an operation. I chose the delux and was so pleased to learn that she was over the moon with them and they were in her words "the best bouquet of flowers I have ever had". They arrived on time too. Very pleased and will be a return customer for the 5th or so time :)
The chocolates were said to be very nice!
Nothing special. But was good.
Service rating : Brilliant service as usual. This is about the sixth time I have ordered from you. Very easy to order and love the step by step delivery instructions
Product : Flowers were lovely, I saw them myself at the house.
Service rating : Quality at a decent price
Product : she was happy - thats all tht matters :)
Service rating : Good
Product : Good
Service rating : Service was good.
Product : Should have been beautiful pink and white Thai Orchids and arrived dyed a dark turquoise which made the pink go navy. They are revolting. Wanted for a special occasion as well.
Great service, just so easy to handle while over seas!
I would definately use this service again.
Service rating : Efficient service and appreciated being kept aware of how my order was progressing
Product : Friend really appreciated the flowers which were for a 91st birthday
Service rating : Would use again, kept informed throughout the process
Product : Great flowers!
Service rating : Great price and excellent service
Product : They were a gift
Service rating : My order was delivered very late in the evening and the flowers were not of good quality when i complained this took longer than it shouldve to resolve
Product : The flowers were droopy, shrivelled, and most were still in buds. Really disappointed.
The flowers themselves were nice and they were delivered on time BUT the feedback from my mum was that the box / packaging was crumpled up and broken and also the bottom of the package was dripping wet with water.
Service rating : Perfect accurate delivery
Product : For a grandmas Birtrhday, she loved them.
the flowers were delivered to the wrong address and it took nearly a week before the company accepted they had made a mistake. this totally ruined the surprise and i would never recommend this company to anyone or use them again
Service rating : Easy to use, speed of delivery, tracking my order for me
Product : Beautiful flowers, well presented.
Service rating : good updates via text and email.
Product : Havenít seen them myself, but the recipient said that they were beautiful.
my daughter loved her flowers for her birthday
Service rating : The flowers I ordered for my sister were delivered to her neighbour who was away and not discovered for three days. Serenata said they would look into the matter and reply within 48 hours but they have never come back to me with their findings. I have since emailed them to complain that the flowers died as soon as we cut the stems and put them into water, but they havenít even bothered to reply.
Product : After three days they were in a poor state. I do feel that they should have immediately offered to replace the flowers. I have never received such dreadful service from an Internet company.
perfect for the occasion.
Service rating : I did not see the flowers
Product : I did not see the flowers. I have told you that the recipient was delighted
Service rating : Great job as always communicating status as delivery unfolds
Product : My wife has now revised her favorite flowers to Sernata Tiger lillies ! Thanks for your quality products!!
Service rating : I can only praise this company for their willingness to help I had problems placing this order and a lady called me and took my order over the phone. Very prompt delivery as always and would recommend and use again as they will always strive to please a customer and never ignore comments good or bad that are made.Lovely personal comments every step of the way make you feel special even placing an order so well done!!!
Product : Hi - this were a gift from a new Great Grandchild for my mother it took days for me to get a reaction to these flowers the buds dropped she is convinced they have been dyed and I wish I had sent the pink Singapore Orchids I usually do - she is bringing them with her on the 16th December so I can see as the other orchids lasted her for over 8 weeks and I have had some for 10 weeks so not sure what went wrong?
Service rating : Purchasing process was quick, easy and sufficent
Product : A very pretty Winter Looking bunch of flowers
Service rating : Good service & website
Product : I didnít see the flowers but was told that they were amazing!! Many thanks ;op)
excellent service from start to finish.
Service rating : I ordered a bouquet to express sympathy at a bereavement. The confirmation email I received after this order was entirely inappropriate to the occasion - overtly jovial and jokey. If Iíd ordered from a general menu this would be understandable, but I chose my selection from a sympathies menu and selected sympathy as the occasion during the ordering process. I found the response tasteless and entirely inappropriate at a difficult time. I was also alarmed to receive email notifications that the bouquet had been despatched at 11pm, and that it had been delivered at 4am. I can only hope these emails reflect a delay in the courierís communication, and not the actual times of delivery. Altogether this experience was upsetting and lead to additional anxiety during a difficult time.
Product : I have not seen these flowers - as a result of the unpleasant experience detailed above I did not wish to enquire about them when I next saw the recipient.
Service rating : Flowers were lovely according to my friends
Who recived them
Product : Will buy again. From ypu
Service rating : A really comprehensive range of flowers, at affordable prices. Service excellent, communication also excellent, keeping you informed at each stage. I especially liked being informed that the flowers had actually been delivered and to whom. Great touch.
Product : Exactly as the photo showed, thanks.
Effect ruined by box
Service rating : Brilliant free next day delivery, kept in contact with you about your flowers.
Product : I paied extra for dulux flowers and tbh I was a little dissapointed with the bunch.. I expected more.. But other than that beautiful flowers..
Easy to use website. Quick, efficient service. Regular updates to reassure you that the flowers are on the way. Recipient very happy with the flowers that she received = a happy customer.
Service rating : Good
Product : Delivery was not great the time slot was not provided which was a shame
Simple to order and so much appreciated to receive!
Service rating : Find website easy to use and has a good range of flora to choose from
Product : Recipent delighted with delivery and quality of arrangement
I use them all the time, great service.
Service rating : excellent service for the second year running.
Product : my aunt was delighted with the flowers and excellent delivery. thank you.
Service rating : Excellent speedy service and great value for money!! Thank you so much.
Product : Amazing product and great value for money, with delivery included, thanks so much.
Service rating : Delivered on time and in very good condition
Product : Recipient was extremely pleased with the flowers and described them as very pretty.
Thank you - will use your service again.
Service rating : good
Product : They liked the arrangement very much.
Service rating : Have yet to reply to my complaint about incorrect item being sent
Product : My friend didnít receive a lavender plant as ordered. Instead she received a peace lilly. Very untrustworthy service.
Very good and again I thank you and will order again as I have friends and family in England. YOU HAVE BECOME MY #1 FLORIST in England. Wish you were in Alberta Canada too. Canada too.
They have not been eaten yet but looked good
Service rating : Good
Product : All round a good service thanks
Service rating : I was very impressed with the fact you have a system which kept me informed of the movements of the delivery at all times - really great. Also your prices are very competative.
Product : Wonderful bouquet.
Service rating : Late and dumped on doorstep
Product : flowers looked like half dead bunch of funeral flowers
Would have been excellent but the card was blank so the recipient had no idea who sent them.
Service rating : Very good service.
Product : The recipient was very pleased with the bouquet.
Service rating : Excellent customer service. Would recommend to anyone
Product : Had them delivered to a different address so didnít see them but the recipient was extremely happy with them