Service rating : I couldnít find info on the website easily regarding the sizes of the bunches. how big are the upgrades compared to the standard sized flowers?
Product : the flowers themselves were great. totally new and tropical.
not to bad, just I was hope flowers willbe like in picture. but anyway thank you for nice tedybear :D
Service rating : Really cheap and great email updates about the delivery
Product : I wonít see them, but they were well recieved
Deliver after 6pm and left in a ptza shop overnight is no acceptable disgusting service
Service rating : i have used serenata a few yimes and they always deliver on time
Product : The flowers are always top ni=otch and have a long life . brilliant
After the problem with delivery date we were very pleased.
Service rating : Excellent customer service and product.
Product : Wonderful selection, very pleased.
nice little extra
I love it but can be cheaper.
Fast delivery and service, flowers arrived on time and she loved them!
No one mentioned the vase. Tend to think that the flowers could have been wrapped in fish and chip paper, and still have been totally enjoyed.
Service rating : Very efficient company who delivery a quality product, they listen to their customers and are quick to rectify any problems.
Product : Fully refunded, flowers damaged on delivery .
Service rating : Price good service good quality of the flowers good customer care excellent
Product : Only seen a picture as they where a gift so cant comment further but my friend was delighted
Never again what so ever!
Service rating : easy to order, and love the updates regarding each stage of delivery.
Product : Did not see it but was well received and well liked.
Service rating : So easy to use and always reliable, thanks
Product : Gorgeous
Service rating : Nö
Product : No
Service rating : Excellent at every stage.
Product : I did not see the rose basket as it was bought for someone else. The recipient was very pleased though
Service rating : Ordered late in evening. Delivered by lunchtime next day excellent
Product : My mum raved about the flowers so I take it they were good
Same as above, although I didnít see the ballon in person. The recipient had no complaints and loved it.
Service rating : Good at keeping customer informed and confident of the service
Product : According to recipient they were very good
Great communication. Very good value.
Service rating : Great service.
Product : Lovely
Service rating : Fast, friendly, efficient and great value
Product : I havenít seen the flowers myself so canít rate
Excellent and efficient service , beautiful flowers
Service rating : First class from start to finish
Product : Exactly as described
Service rating : Another fantastic transaction, the flowers arrived , I was sent a text and 5 minutes later I ad a call from the recipient to thank me for them. Absolutely brilliant service.
Product : Again, another wonderful bouquet of flowers, thank you for the absolutely fantastic service, will definitely recommend you to everyone. Thank you
Service rating : Happy they turned up on day
Product : Was told they were beautiful so happy
Service rating : Very easy
Product : Very efficient way of ordering - thank you
I tried all day to find out if the flowers had been delivered by checking the tracking number I was given and by e-mailing your company. I didnít get to know until the next day they had been delivered I call that poor service. I will not be using your company again.
Service rating : great delivery
Product : quality
Service rating : Very easy to order and product arrived in excellent condition. Flowers still going strong a week on.
Product : My mum was so pleased with the flowers
They didnít arrive
Although I think its cheeky to charge money for a card that you send with flowers
Service rating : Very good service.
Product : Beautiful flowers.
Service rating : Kept well informed by email of each step of the delivery process
Product : I didnít see them personally but was told by the receiver they were gorgeous
Cute and yummy
Excellent communication and speedy delivery. Great service!
Service rating : I complained the flowers were not of a good standard, the website says they would be delivered in bud ready to bloom, all bar 3 flowers were in bloom & the roses were dead in 4 days. I was refunded £2 & the customer service was terrible, a different ípersoní responded to each email i sent.
Product : Flowers all in bloom
Beautiful flowers delivered the next day, they stayed in contact to let me know how my order was progressing 10 out of 10
Letchworth Garden City
Service rating : Very efficient and good value for money
Product : Flowers were beautiful
Service rating : Always efficient & prompt, keep me informed step by step, thatís why I keep using you :-)
Product : Never actually saw them myself, but I know they were appriciated
Lovely bright flowers brightened up a dull November day
Service rating : I was very disappointed with the flowers! I have already complained as they were very uninspiring, I was unable to send a picture as requested but I most certainly wonít use again or recommend to anyone!
Product : Uninspiring and was actually embarrassed to have sent them to my Nan for her Birthday
No idea of the actual quality of bear received although it looked good in the photo from Serenata.
Very fast service, and all stages communicated very well. Thanks
Service rating : Excellent service and follow up was good
Product : My sister said the flowers were beautiful
Great value & on time.
Service rating : I was very pleased with the service.
Product : I canít really judge as I didnít see the actual flowers.
Brilliant service, flowers delivered prompt and in great condition. A very happy customer and will definitely be using the service again!
Good communication by email re statsu of order/delivery
Service rating : good service throughout, kept updated with the delivery.
Product : reciepient loved the flowers
We received an email advising that the flowers had been left in a secure area at the front of the house. I called the recipient to ensure that they had not gone astray. The recipient was confused as the flowers had been delivered by hand at the back door!
it was very profressional
Service rating : Service seems to be very good.
Product : The recipient thought they were lovely.
Service rating : Flowers were delivered damaged and it was on me to take photos to confirm thier condition, no phtone number to speak to someone. Very disappointing servicee
Product : Flowers were delivered damaged and it was on me to take photos to confirm thier condition, no phtone number to speak to someone. Very disappointing service
Service rating : Service good, but unable to qualify for discount as code not accepted on order.
Product : Recipient pleased with bouquet.
Service rating : Really efficient service, which was only complimented by the text and email updates regarding dispatch and delivery. Thank you!
Product : Excellent value for money with beautiful sized bouquet and choice of flowers.
Very nice, the cake was moist and yummy. Thankyou
Service rating : Brill service again with top flowers. Little less perky this time from others but happy
Product : Most your cards are boring but great flowers at good price
Very good service . I will use it again
Donít know what a palladian is.
Not seen and not commented on by recipient
Service rating : Excellent service, nice to know that things have been delivered.
Product : Flowers were beautiful, loved by recipient, envied by her colleagues :)
Service rating : Excellent communication, beautiful flowers, they kept me informed every step of the way
Product : absolutely beautiful
Service rating : Excellent service.
Product : Flowers were beautiful and fresh.
Service rating : From the moment I ordered the flowers to delivery I was kept informed about the progress of my order. And as Seranata said, as soon as they were delivered I received a phone call from the recipients thanking me for the beautiful bouquet. Excellent service!
Product : The flowers I ordered were on special offer and to know that the quality was not compromised is excellent.
Service rating : so the receiver said
Product : ditto
Service rating : Excellent communication. Delivery on time. Will recommend and use again!
Product : Superb flowers. Very pleased. Thank you.
Service rating : Very fast and efficient service
Product : The quality was very good and delivery information was outstanding
No choice, only one design
Service rating : The service was great.It was easy to order and I was kept informed by email on the progress of my order.
Product : Beautiful flowers and well packaged.Recipient loved them.
Service rating : Nice website and easy to use.
Product : Was really nice but some of the flowers didnít come out and just died.
Service rating : We were well informed of the progress of the delivery and it was all on time.
Product : Product not seen by us but no negative comments
Service rating : the flowers were delivered the very next day and I was kept up to date with texts and email.
Product : My sister in law was over the moon with the flowers.
Service rating : Great service , east to book online
Product : Happy to hear the flowers I chose were the ones sent
pretot ste suzanne
I liked the fact that I received e-mails when the flowers were actually delivered. A very efficient service
Really quick service and efficient. Delivered next day and kept me informed as to how delivery process was going. I keep going back to Serenata time and time again!
recipient was thrilled
The service was fantastic. They kept me up to date with the delivery. I was very impressed.
Service rating : My Daughter was so pleased with the flowers...She sent me a picture of them and they looked beautiful.Thank you.
Product : As above...
Service rating : Web site simple to use. Order processing quick. Delivery timings excellent
Product : Recipients are so pleased
I was very pleased with the numerous text message updates, and the flowers themselves were amazing. Iíve used virtually every online flower delivery service, but this was my first time with SerenataFlowers. Rest assured that I will be using them exclusively from now on.
Walton on Thames Surrey
Very rapid service and my daughter was very happy with the flowers and balloon!
Service rating : I think the way Serenata keeps in touch about your order is fantastic and i would definitely use them again without hesitation.
Product : The boquet I ordered was 48% off and i thought it was just about worth the money paid at a discount price. I would have been disappointed if the boquet had been paid full price as it was smaller than the photos made it look.
Service rating : Good to be kept informed re progress of delivery.
Product : Didnít see the flowers but recipient was delighted.
Service rating : Arrived on time and value for money good, although expected the large to be a little bigger.
Product : Flowers were lovely, however they looked a bit sorry for themselves. Took a day and a bit of TLC for them to freshen up.
Service rating : Was perfect
Product : deAD after 7 dAYS
Having not seen the chocolates myself I am going on what I was told by the recipient.
Buying online from Australia, I relied on your guarantee and reviews. Totally happy with the service and the orchid was perfect.
I paid extra money for two deliveries to be made during the same morning. One was and one wasnít with no info from the company. After emails - very infuriating not being able to phone and no direct response from Customer Services - I noticed that the delivery had been retimed for the following week. No offer of refund for the extra paid for not being able to deliver at the agreed time. Again after emailing more than once an offer was received for the refund.
Very poor service I would certainly NEVER use this company again.
Service rating : I couldnít believe how great the service was, especially the communication about progress of despatch and delivery at all stages. Brilliant!!
Product : My cousin was thrilled with the flowers and said they were beautiful.
Service rating : Excellent communication. Kept me informed when the flowers were dispatched, when they were with the driver AND when delivered. Would use again
Product : The bunch wasnt as full as it was on the picture.
Service rating : Good website, excellent updates on delivery and friendly service!
Product : Beautiful, unusual and good value