Service rating : The technology of advising when the flowers were on their way is clever and the style of writing is friendly and relaxed. Unfortunately my anniversary flowers were left outside the front door....everyone was at home and the two dogs did not bark so the bell or knocker were never used. It was only by chance that flowers were discovered outside many hours later, way after I assumed they had arrived.
Product : The flowers themselves and the card were beautiful albeit a little rain affected from their time outside the front door. They were well received.

Service rating : The technology of advising when the flowers were on their way is clever and the style of writing is friendly and relaxed. Unfortunately my anniversary flowers were left outside the front door....everyone was at home and the two dogs did not bark so the bell or knocker were never used. It was only by chance that flowers were discovered outside many hours later, way after I assumed they had arrived.
Product : The flowers themselves and the card were beautiful albeit a little rain affected from their time outside the front door. They were well received.

Service rating : I have used you two or three times now for a very important - and sad - anniversary, and your service has been excellent.
Product : My stepdaughter thought the flowers were beautiful.

Service rating : Very easy to order and had superb communication via text and e-mail on order and delivery status.
Product : Initial delight of bouquet turned to huge disappointment and upset as flowers (actually very few flowers as most of the bouquet was leaves) were dead or dying within two days of delivery. After spending £35 on a Golden Wedding Anniversary bouquet, I would have hoped the flowers would have lasted longer! Will never use this company again!!

Service rating : Very easy to order and had superb communication via text and e-mail on order and delivery status.
Product : Initial delight of bouquet turned to huge disappointment and upset as flowers (actually very few flowers as most of the bouquet was leaves) were dead or dying within two days of delivery. After spending £35 on a Golden Wedding Anniversary bouquet, I would have hoped the flowers would have lasted longer! Will never use this company again!!

My Aunty received the flowers on her wedding anniversary and said that they were very beautiful

My friends said they had lots of flowers for their 60th Anniversary but Serenata were the best Thank You .

Service rating : Delivery late, meant to be for an anniversary. Silly test messages sent at 3AM in the morning falsly promising delivery. All we got was a sleepless night. Flowers arrived day late, were less than spectacular.
Product : Bit droopy, fake colour dye to colour them leaked on my wifes hands. Not many stems. Green leafs to go with flowers dog ear’d with brown spots.

Service rating : I ordered the flowers on the 24th May and wanted delivery on Tues 28th May as that was my Silver wedding anniversary but you didn’t deliver them until Wed 29th May which completely spoiled the surprise to my wife but also meant I was waiting for them up until 8 PM on the 28th which spoiled the evening! Who do I contact to complain about this as I don’t think I should be paying full price for such a poor service!
Product : The flowers were beautiful and to a good standard

Service rating : I ordered the flowers on the 24th May and wanted delivery on Tues 28th May as that was my Silver wedding anniversary but you didn’t deliver them until Wed 29th May which completely spoiled the surprise to my wife but also meant I was waiting for them up until 8 PM on the 28th which spoiled the evening! Who do I contact to complain about this as I don’t think I should be paying full price for such a poor service!
Product : The flowers were beautiful and to a good standard

Service rating : Usually lovely flowers as I have ordered for birthdays and anniversary for family and friends - however I cannot say on this occassion as ordered flowers on behalf of my 16 year old son for a dear friends funeral and as funeral was at 1.30pm and flowers not delivered until much later to the funeral home no one has seen them so unable to comment on them. Although we are very disappointed that the flowers were delivered too late to the funeral home, as they didnt accompany the coffin to the final resting place.
Product : Flowers ordered for funeral 20/05/13 funeral service at 1.30pm however flowers were not delivered to funeral home until much later - flowers not seen as not with the other flowers at funeral service arriving far too late to accompany hearse.

Service rating : Usually lovely flowers as I have ordered for birthdays and anniversary for family and friends - however I cannot say on this occassion as ordered flowers on behalf of my 16 year old son for a dear friends funeral and as funeral was at 1.30pm and flowers not delivered until much later to the funeral home no one has seen them so unable to comment on them. Although we are very disappointed that the flowers were delivered too late to the funeral home, as they didnt accompany the coffin to the final resting place.
Product : Flowers ordered for funeral 20/05/13 funeral service at 1.30pm however flowers were not delivered to funeral home until much later - flowers not seen as not with the other flowers at funeral service arriving far too late to accompany hearse.

Service rating : All aspects perfect...transaction, delivery,communication
Product : Condition of flowers were great and were sent to mark the occasion of my Aunt & Uncle’s 70th Wedding Anniversary...They were delighted with them...thank you

Service rating : Initially, the flowers delivered were broken as Yodel (Delivery people) dropped the box with the flowers behind the recepients’ fence as they were not in. When they did get them, they were disappointed that they were in such a bad shape and I had to complain that this was the case. These flowers were for a Ruby Wedding anniversary and although had been ordered to reach the celebrities early, eventually, they only received the second bouquet a day after the event. The company might have been good, but the delivery service was bad.
Product : The second bouquet was good.

Service rating : I asked for my flowers to be delivered as early as possible for our wedding anniversary.- 4.0 pm is NOT early! I was furious and my wife thought I had forgotten our anniversary. I am not impressed and will not be using this service again. If I am asked I will tell people what I think!
Product : The Flowers themselves are beautiful. Pity the same can’t be said of the service.

Service rating : I asked for my flowers to be delivered as early as possible for our wedding anniversary.- 4.0 pm is NOT early! I was furious and my wife thought I had forgotten our anniversary. I am not impressed and will not be using this service again. If I am asked I will tell people what I think!
Product : The Flowers themselves are beautiful. Pity the same can’t be said of the service.

Sent 6 e mails regarding flowers sent to our daughter for wedding anniversary which were disgusting all I got for £23 was 3 carnations 3 stems of spray carnations and rest gypsophila which I could of got at local shop for £5 the flowers were not healthy ones at that. I have sent photos as well but deny any complaints or photo not happy at all.

Sent 6 e mails regarding flowers sent to our daughter for wedding anniversary which were disgusting all I got for £23 was 3 carnations 3 stems of spray carnations and rest gypsophila which I could of got at local shop for £5 the flowers were not healthy ones at that. I have sent photos as well but deny any complaints or photo not happy at all.

Service rating : To get free delivery my brother and his wife had to wait 5 days after his anniversary day to get the flowers! But the ease of ordering was good (ordered on Thursday 2/5/13 and were delivered Tuesday 7/5/13)
Product : I did not see the flowers but they loved them so I am happy with that.

you did not deliver flowers on 3rd may flowers were delivered on 8th may and did not look very healthy they were returned to you via courier you spoilt my anniversary and i will expect a full refund
i will not be using you again

Service rating : Great flowers, rapid turn around fromorder to delievery.
Product : Lovely flowers... Lovely way to celebrate spring plus wedding anniversary!

Service rating : The service was very efficient and quick! Couldn’t be any better! All requested have been completed in the most excellent way!
Product : Flowers were most beautiful ever! You can find a better gift for Birthday or anniversary!

Everything went as expected with my latest order (to Mrs Pat Dixon), but the clown who delivered my previous order (red roses for my wife on our wedding anniversary) ignored the perfectly correct address details and delivered the flowers to another ’Wilson’ household some miles away, and left them in an outhouse - with no note through the letter box to say they were there.. It was only by chance that the flowers were found - and the householder took them to the specified address. This stupidity almost defies belief - if it hadn’t happened, one could hardly make it up.

Your delivery company let you down. Paid for flowers that we never had the pleasure of enjoying. Not a good way to remember your 35 wedding anniversary.

Service rating : They use Yodel to deliver, and Yodel are appalling . Ordered flowers for an Anniversary and they arrived finally 36 hours late . Will never use them again.
Product : Against all odds because the flowers had been on the delivery van for two working days, the recipient said the flowers were very nice. What a shame the service was so poor. Serenata need a more reliable courier service. Yodel has cost them my custom.

Service rating : They use Yodel to deliver, and Yodel are appalling . Ordered flowers for an Anniversary and they arrived finally 36 hours late . Will never use them again.
Product : Against all odds because the flowers had been on the delivery van for two working days, the recipient said the flowers were very nice. What a shame the service was so poor. Serenata need a more reliable courier service. Yodel has cost them my custom.

Service rating : I was kept in touch as to how my order was progressing and to when the flowers actually arrived. Excellent Service.

PS It was important that our brother in law received the flowers on this day on what would have been a special occasion (their 50th wedding anniversary, sadly his wife passed away recently and we thought the flowers would be a nice pick me up)

Well Done
Ernie
Product : As far as I can gather the flowers were spot on. My brother in law was a little tipsy and his feed back was good
Ernie

Service rating : I was kept in touch as to how my order was progressing and to when the flowers actually arrived. Excellent Service.

PS It was important that our brother in law received the flowers on this day on what would have been a special occasion (their 50th wedding anniversary, sadly his wife passed away recently and we thought the flowers would be a nice pick me up)

Well Done
Ernie
Product : As far as I can gather the flowers were spot on. My brother in law was a little tipsy and his feed back was good
Ernie

Service rating : After I had problems paying on line I managed to pay twice for my order. When I saw the double payment on my credit card statement I contacted Lily at Serentaflowers and with a few hours it had all been sorted out and I was refunded the second payment. My order arrived on time and was very well received.
Product : The flowers were ordered for my sisters wedding anniversary. She was delighted with the flowers and found the Amazonia display very vibrant, unusual and exotic. They arrived on the day stated and were left as instructed. I have used serentaflowers before and WILL use them again.

Service rating : After I had problems paying on line I managed to pay twice for my order. When I saw the double payment on my credit card statement I contacted Lily at Serentaflowers and with a few hours it had all been sorted out and I was refunded the second payment. My order arrived on time and was very well received.
Product : The flowers were ordered for my sisters wedding anniversary. She was delighted with the flowers and found the Amazonia display very vibrant, unusual and exotic. They arrived on the day stated and were left as instructed. I have used serentaflowers before and WILL use them again.

Service rating : Ordered flowers as a Golden Wedding Anniversary gift for delivery on 8th April. When I discovered on 17th April that flowers had not been delivered I contacted Seranata. They replied that they had not been able to deliver as I had not provided a postcode and they had sent me an e- mail requesting this. I had not received this e-mail. Why had Seranata not contacted me again?
I provided the postcode as requested and the flowers were delivered the following day, 10 days after the order.
Product : Not spoken to the recipient so cannot comment.

Service rating : Ordered flowers as a Golden Wedding Anniversary gift for delivery on 8th April. When I discovered on 17th April that flowers had not been delivered I contacted Seranata. They replied that they had not been able to deliver as I had not provided a postcode and they had sent me an e- mail requesting this. I had not received this e-mail. Why had Seranata not contacted me again?
I provided the postcode as requested and the flowers were delivered the following day, 10 days after the order.
Product : Not spoken to the recipient so cannot comment.

Service rating : Extremely poor customer service. Flowers arrived a whole day late, which missed the point of surprise for an anniversary. Customer service was appalling - they did not apologise, only pointed me towards the terms and conditions stating they could arrive up to 9pm. They didn’t, they arrived 11 am the next day. Appalling. DO NOT USE THIS COMPANY
Product : The flowers were in poor condition when they finally arrived as they had sat in a dispatch centre for 24 hours from leaving Vauxhal flower market. A complete waste of money. DO NOT USE THIS COMPANY.

Service rating : Extremely poor customer service. Flowers arrived a whole day late, which missed the point of surprise for an anniversary. Customer service was appalling - they did not apologise, only pointed me towards the terms and conditions stating they could arrive up to 9pm. They didn’t, they arrived 11 am the next day. Appalling. DO NOT USE THIS COMPANY
Product : The flowers were in poor condition when they finally arrived as they had sat in a dispatch centre for 24 hours from leaving Vauxhal flower market. A complete waste of money. DO NOT USE THIS COMPANY.

The service was excellent in every respect. Like the message saying that the flowers were on there way, much appreciated. This was the 49th wedding anniversary for my Wife and I.

The flowers that I orderded for my parents anniversary were delivered a day too late. I emailed the company and expressed my disappointment and they immediately refunded the cost of the flowers, which I was very pleased about

The flowers that I orderded for my parents anniversary were delivered a day too late. I emailed the company and expressed my disappointment and they immediately refunded the cost of the flowers, which I was very pleased about

Flowers arrived on the 10th, ONE DAY day AFTER requested for our anniversary.

Flowers requested for a specific date (the anniversary of a husband’s death) were not delivered until the following day. Very disappointed.

Service rating : excellent email communication on progress and delivery of flowers
Product : sister rang me at 2.15am UK time (3.15pm NZ time) during anniversary party celebrations to say the flowers were beautiful

Service rating : excellent email communication on progress and delivery of flowers
Product : sister rang me at 2.15am UK time (3.15pm NZ time) during anniversary party celebrations to say the flowers were beautiful

Service rating : Thankyou for delivery of the flowers on the above order number.

I would like to make a couple of points.

Firstly, they were delivered quite late in the day - approx. 4:45pm - to the school where my wife works (the flowers were for her on our anniversary), and it is lucky she was still there to receive them. Working in a school she would normally have left by that time, and I wonder if any consideration is given to this by the delivery team? I know it says that you can’t guarantee a particular time, and I cold have put a request on the order, but I still feel that is quite late for delivery to what is obviously a place of work.

Secondly, the flowers were not in any form of moisture / water, etc. and as a result, by the time of day when they were delivered, the gerberas in particular had wilted and it doesn’t seem as if they will recover.

I would appreciate hearing any comments you have.
Product : The flowers were very attractive. They formed a bright arrangement and so far have lasted well, although the gerbera still haven’t straightened up.

Service rating : Thankyou for delivery of the flowers on the above order number.

I would like to make a couple of points.

Firstly, they were delivered quite late in the day - approx. 4:45pm - to the school where my wife works (the flowers were for her on our anniversary), and it is lucky she was still there to receive them. Working in a school she would normally have left by that time, and I wonder if any consideration is given to this by the delivery team? I know it says that you can’t guarantee a particular time, and I cold have put a request on the order, but I still feel that is quite late for delivery to what is obviously a place of work.

Secondly, the flowers were not in any form of moisture / water, etc. and as a result, by the time of day when they were delivered, the gerberas in particular had wilted and it doesn’t seem as if they will recover.

I would appreciate hearing any comments you have.
Product : The flowers were very attractive. They formed a bright arrangement and so far have lasted well, although the gerbera still haven’t straightened up.

Sent flowers to sister for Anniversary: reply ’ beautiful - a lovely surprise’ with picture of bouquet. Thanks for prompt service.

Service rating : The flowers were a present for my parents Golden wedding anniversary. There was a good choice on the website. They were delivered correctly.
Product : The flowers and their presentation were perfect

Service rating : The flowers were a present for my parents Golden wedding anniversary. There was a good choice on the website. They were delivered correctly.
Product : The flowers and their presentation were perfect

Service rating : Flowers for my wife on our 21st wedding anniversary arrived 3 days late at the wrong house .I had to go and collect them from a house 50 steps up from my house where they had been left outside on the door step in the rain ( i am 73 and have had Parkinsons) .
I told Serenta about this and they never even replied, I have been charged and have not had a refund as yet. They promise a refund if the flowers are late.
Product : They had been dyed and were half dead when i eventually got them.

Service rating : Flowers for my wife on our 21st wedding anniversary arrived 3 days late at the wrong house .I had to go and collect them from a house 50 steps up from my house where they had been left outside on the door step in the rain ( i am 73 and have had Parkinsons) .
I told Serenta about this and they never even replied, I have been charged and have not had a refund as yet. They promise a refund if the flowers are late.
Product : They had been dyed and were half dead when i eventually got them.

Excellent flowers lovely anniversary present for my wife delivered next day as promised. Delighted with the service all round the only slight downside is the card was a bit of a disappointment as you do have to pay for it, better without really.

Service rating : They do what it says on the tin!

You place the order and they deliver.
Product : Ordered flowers for my parents wedding anniversary and my mum said they were lovely, I didn’t see them personally.

I have used Serenata Flowers previously, and never had a problem. However, this time, the issue came with the delivery of flowers. I had received an email to say it had arrived, but I had just spoken to the reciepent, to find out they had hadn’t arrived. Cutting a long story short- (and multiple emails with the customer service- who didn’t always keep me up to speed and a limited apology in the flowers delivery), the receipient had to go and find her own flowers on her Anniversary. Not sure I will be using Serenata Flowers again.

I have used Serenata Flowers previously, and never had a problem. However, this time, the issue came with the delivery of flowers. I had received an email to say it had arrived, but I had just spoken to the reciepent, to find out they had hadn’t arrived. Cutting a long story short- (and multiple emails with the customer service- who didn’t always keep me up to speed and a limited apology in the flowers delivery), the receipient had to go and find her own flowers on her Anniversary. Not sure I will be using Serenata Flowers again.

AVOID!! Ordered flowers for a 25th Wedding anniversary, didn’t arrive on day stated, said they would be delivered following day but I was having them delivered to the hotel the recipients were staying in and they left the following day. Some poor girl from the hotel called them to say there are some flowers here for you - she was in Yorkshire, recipient was in London. Asked for a refund, still haven’t received it, going to credit card company to reclaim money.

AVOID!! Ordered flowers for a 25th Wedding anniversary, didn’t arrive on day stated, said they would be delivered following day but I was having them delivered to the hotel the recipients were staying in and they left the following day. Some poor girl from the hotel called them to say there are some flowers here for you - she was in Yorkshire, recipient was in London. Asked for a refund, still haven’t received it, going to credit card company to reclaim money.

This was a significant anniversary so ordered in plenty of time. The delivery date was important but the flowers weren’t delivered....
I emailed the following day to ask what went wrong and when the delivery would be. Was told that they would contact me as soon as they established what the courier problem had been. Despite frequent emails from me there was no explanation, no apology and no attempt to make it right :-(
I have used this company before and they have bee very good, but this was awful. They need to get their customer service sorted, just an email to say sorry would have done it. It’s disappointing as they’re a good company and they could do much, much better. Let’s see if they eventually get back to me?????

The delivery was 2days late. Communication was poor. It was for a 40th anniversary and it was spoilt and the flowers were not in the best condition. Wont be using this service again.

Service rating : I received plenty of texts and e-mails giving me information regarding the delivery. I am very impressed with Serenata Flowers and will definitely use the Company again
Product : I ordered Twilight for an Anniversary gift and the recipients were extremely pleased with the selection of flowers

Service rating : I received plenty of texts and e-mails giving me information regarding the delivery. I am very impressed with Serenata Flowers and will definitely use the Company again
Product : I ordered Twilight for an Anniversary gift and the recipients were extremely pleased with the selection of flowers

Service rating : Customer service is appalling and the so called quick response online which is meant to give 24/7 service is simply useless. No way of contacting them over the phone and the people running the customer service are next to useless. Ruined my anniversary suprise and I would never use this company again!
Product : Good quality flowers

Presumably owing to the weather the flowers were delivered 3 days after my parents wedding anniversary, which was a little dissapointing.

This is second year in a row where the flowers did not arrive on time for a sad and important anniversary - my friends’ mother’s passing. No note was left at my friends apartment to say that the flowers had not been able to be delivered. I contacted Serenata on numerous occasions asking for updates - I had a different person respond every time saying that notice had been given to the courier but there seems to have been no direct contact with any courier. I requested a full refund given that no note was left, for all the hassle of contacting Serenata constantly for updates via some online email system as well as my dear friend going through a hard time. They apologised saying that no refund would be given - because of the T&Cs and note had been left (which it had not - my friend even checked with her neighbours) - and offered nothing else no discount no extra flowers for my friend (like they did last year). Flowers were eventually delivered a day late - but that is not the service I paid for - I paid for certain day because that is day that my dear friend was suffering on in particular. I think what I found the most frustrating is that there was no real way to contact Serenata directly (not even direct email - it is awkward work to keeping to login) and they seemed to have no direct contact with their couriers and it felt very impersonal since a new person answered every time. They did respond quickly but were unable to give me any useful information except reiterating what I already knew that my delivery had failed and they had sent a message to the courier.

This is second year in a row where the flowers did not arrive on time for a sad and important anniversary - my friends’ mother’s passing. No note was left at my friends apartment to say that the flowers had not been able to be delivered. I contacted Serenata on numerous occasions asking for updates - I had a different person respond every time saying that notice had been given to the courier but there seems to have been no direct contact with any courier. I requested a full refund given that no note was left, for all the hassle of contacting Serenata constantly for updates via some online email system as well as my dear friend going through a hard time. They apologised saying that no refund would be given - because of the T&Cs and note had been left (which it had not - my friend even checked with her neighbours) - and offered nothing else no discount no extra flowers for my friend (like they did last year). Flowers were eventually delivered a day late - but that is not the service I paid for - I paid for certain day because that is day that my dear friend was suffering on in particular. I think what I found the most frustrating is that there was no real way to contact Serenata directly (not even direct email - it is awkward work to keeping to login) and they seemed to have no direct contact with their couriers and it felt very impersonal since a new person answered every time. They did respond quickly but were unable to give me any useful information except reiterating what I already knew that my delivery had failed and they had sent a message to the courier.

Service rating : Absolutely appauling service. I have never been so dissapointed. The company has taken my money and told me my flowers have been deliverd and signed for. I have no flowers for my anniversary, which i am extremely upset about.
Product : I wouldn’t know, despite paying an extraordinarily overpriced fee for flowers they haven’t arrived and i haven’t recieved any compensation or my money back.

Service rating : Absolutely appauling service. I have never been so dissapointed. The company has taken my money and told me my flowers have been deliverd and signed for. I have no flowers for my anniversary, which i am extremely upset about.
Product : I wouldn’t know, despite paying an extraordinarily overpriced fee for flowers they haven’t arrived and i haven’t recieved any compensation or my money back.

Service rating : Great communication between company and myself, was kept up to date with tracking of flowers, although I was a bit disappointed they arrived quite late in the day.
Product : The flowers were lovely, exactly like the picture, bought for parents anniversary and they were very happy.

Service rating : An excellent service. Ordered in the afternoon, dlivered the next morning. A text sent to say that the flowers were on their way, Highly recommended.
Product : On a very special anniversary these flowers were very much appreciated. I am told they are of very good quality, and for not much money.. Thank you.

Service rating : An excellent service. Ordered in the afternoon, dlivered the next morning. A text sent to say that the flowers were on their way, Highly recommended.
Product : On a very special anniversary these flowers were very much appreciated. I am told they are of very good quality, and for not much money.. Thank you.

Service rating : Good communication and easy to use.
Product : Very poor, I was expecting a bouquet of flowers to be delivered for our anniversary.... NOT 6 flowers placed in a box , would have been far better going to a local shop than what I had received.

Service rating : Good communication and easy to use.
Product : Very poor, I was expecting a bouquet of flowers to be delivered for our anniversary.... NOT 6 flowers placed in a box , would have been far better going to a local shop than what I had received.

Not delivered until the day after it was ordered for (birthday & Anniversary of someone ill), The door bell was rung and the delivery person was seen running down the path, from the communal door to the block of flats, leaving the flowers outside for any passerby to take, and not waiting for a response

Service rating : Company organisation was excellent. Ordering the flowers was easy, order tracking was excellent. Pity the flowers werent anywhere near as expected. Rip Off to say the least.
Product : Awful. Cheap bunch of flowers thrown together. For £25 you would expect a glowing bunch looking professional and radiant. Not these goto asda get a better bunch from there an a lot cheaper. Really disappointed as they were for my wife on our 4th anniversary instead of being happy we were both annoyed. My wifes comment.... the card was nice says it all about the flowers.

Service rating : Company organisation was excellent. Ordering the flowers was easy, order tracking was excellent. Pity the flowers werent anywhere near as expected. Rip Off to say the least.
Product : Awful. Cheap bunch of flowers thrown together. For £25 you would expect a glowing bunch looking professional and radiant. Not these goto asda get a better bunch from there an a lot cheaper. Really disappointed as they were for my wife on our 4th anniversary instead of being happy we were both annoyed. My wifes comment.... the card was nice says it all about the flowers.

Easy-to-navigate website and good choice of products at very competitive prices. My order arrived for my sister’s birthday in perfect time. I will definitely use Serenata in the future and have already recommended it to a friend wishng to send flowers for an anniversary.

Flowers were ordered for my late wife as it would have been our 50th wedding anniversary on the 19/1/2012. Due to an error at Serenata they were not delivered as requested on the 19th and scheduled for delivery on the 22nd.

Service rating : very happy with service
Product : my in laws were really pleased with the flowers for their anniversary so have ordered the same flowers for my own parents for their anniversary

Service rating : very happy with service
Product : my in laws were really pleased with the flowers for their anniversary so have ordered the same flowers for my own parents for their anniversary

This is the thurd time that i have used Serenat. the first time was good. Second time, for a friend on the day of her father’s funeral, did not arrive and eventually I had my moneyt reimbursed. Third time on the anniversary of a bereavement the flowers did not arrive and only after several requests did I get a choice of money back or delivery 5 days late. The order showed it was being processed and i was advised it was the fault of the postal service that it was nto delivered. I went with this option in the end.

Service rating : Delivered promptly and flowers fresh.
Product : Sent as a special anniversary present and feedback was excellent.

my parents were absolutely surprised and delighted with the flowers which arrived in the morning before leaving for their 60th anniversary celebration lunch.

Service rating : Company, attention to service particularly good, delivery fantastic.
Product : The delivery date was matched exactly and the delivery time was fantastic, however We were very disappointed with the amount of flowers in the orders for the price charged, also several flowers have allready died after just 2days. We have used other florists in the Swansea area and the quantity and quality has been much better. This was particularly disappointing as it was my mothers first wedding anniversary without my father who died earlier this year.

Mr A Upham. 26/12/2012

Service rating : Second time we have used this company - excellent communications/keeping in touch when flowers had been delivered.
Product : Flowers ordered for 60th wedding anniversary - recipients really pleased - beautiful bouquet which made them feel very special

Service rating : Great service, easy to order and recipients are always delighted.
Product : Anniversary flowers...parents delighted.

Service rating : Arrived on the day but a little disapointed that they did not arive until 18:00 as it was to celebrate the days "Diamond wedding anniversary"
Product : Excellent Flowers but i would have expected a few more in relation to the price

I was really impressed. I placed a las minute order on the evening before my brother’s wedding anniversary and the flowers and little cake were delivered the next day. Thank you

17-Dec-2012
Unfortunately, I can’t comment on the flowers or cake that I ordered as I didn’t see them - I just know the service was impressive.

Service rating : Good flower business, improved website and reliable service
Product : Very disappointing quality of bouquet. Flowers never looked good, most flowers not opening up and droopy after one day. Embarrassing for me at my wedding anniversary.

Service rating : I ordered flowers for my wife on Saturday 1st December for delivery on our Anniversary on Monday 3rd of December. I requested that the flowers be delivered in the morning. I received your email advising they were delivered on Tuesday the 4th at 14.57, and my wife confirmed they came mid afternoon.
Product : I am unable to give a personal opinion of the flowers due to work commitments abroad, but was assured by my wife that they were very nice.

Service rating : I ordered flowers for my wife on Saturday 1st December for delivery on our Anniversary on Monday 3rd of December. I requested that the flowers be delivered in the morning. I received your email advising they were delivered on Tuesday the 4th at 14.57, and my wife confirmed they came mid afternoon.
Product : I am unable to give a personal opinion of the flowers due to work commitments abroad, but was assured by my wife that they were very nice.

Service rating : IT WAS QUITE EASY TO BOOK BUT PLEASE SEE COMMENTS BELOW.
Product : THE FLOWERS WERE VERY POOR AND DROOPY AND WE WERE VERY DISAPPOINTED. THEY WERE FOR A SPECIAL ANNIVERSARY FOR MY BROTHER AND SISTER IN LAW TO MARK THEIR LATE DAUGHTER’S BIRTHDAY. WE WILL NOT USE YOUR COMPANY AGAIN.

Service rating : Flowers didnt even reach on time . There was a difficulty in entering the building but then no contact was made with me . I wasnt sent any email of not being able to deliver until I emailed about it . Really dissapointed
Product : There were not the same flowers as what i had ordered .I ordered Bring it on which had pink flowers but the flowers in bouquet were all purple and not the same as what i had ordered and seen on the website .Was very disappointed as it was my mum dad’s 25 th anniversary .

Service rating : A flow of information about the order left me reassured that it would - and did - arrive in time for the anniversary it was celebrating.
Product : Good selection of flowers, nicely presented.

I wanted all gold and yellow flowers for a Golden Wedding Anniversary and Seranata had the perfect selection

I ordered my product in the morning and the website said that I could expect delivery same day. The flowers came the next day, which is not very useful for anniversary flowers.

I ordered my product in the morning and the website said that I could expect delivery same day. The flowers came the next day, which is not very useful for anniversary flowers.

Service rating : Site advertises delivery between 0800 and 1800, however did not arrive till later and as my mum was going out for her 50th wedding anniversary and did not get them before she left even though she waited until after 1800. Great night spoiled.
Product : I paid 40 pound for flowers and when they did arrive, 3 of the flowers were dead/dying. Maybe that’s what you get for complaining!

I asked for the flowers to be delivered on a friday but didnt receive any notification that they were on their way out howver when I contacted serenata they were very helpful and changed the delivery date to monday as they would have been unable to deliver on the friday. On Saturday however I got an email to say they flowers were on their way to the courier so I can only conclude that they weren’t able to get them on out on the friday. I wasn’t very happy as they were for an anniversary and I ordered them two weeks before to ensure delivery on that day.

Service rating : The flowers arrived on time without any problems. I will gladly use Seranata again. Thank you.
Product : I bought these for my girlfriend as an Anniversary gift, she loved them because they are a little bit different and unusual. Although there wasn’t that many flowers,she still loves them . Thank you.

Service rating : The flowers arrived on time without any problems. I will gladly use Seranata again. Thank you.
Product : I bought these for my girlfriend as an Anniversary gift, she loved them because they are a little bit different and unusual. Although there wasn’t that many flowers,she still loves them . Thank you.

Service rating : The Flowers were left outside the wrong house.Although we were at home at the time.
Product : This was our 59th wedding anniversary .Very unhappy about the quality . Quite a few of the flowers only lasted 4days Flowers at the local suppermaket lasts twice as long at only half the price

Service rating : The Flowers were left outside the wrong house.Although we were at home at the time.
Product : This was our 59th wedding anniversary .Very unhappy about the quality . Quite a few of the flowers only lasted 4days Flowers at the local suppermaket lasts twice as long at only half the price

Service rating : Excellent service.
Product : Sent this bouquet to my sister and her husband for their Wedding Anniversary, and she was very pleased with the lovely assortment of colour and arrangement 5* Thank you, will be using Serenata Flowers again.