Service rating : I have used the Serenata website a few times and have always been very happy with the selection of bouquets, the prices as well as the service.
Product : I ordered this bouquet for a friend who is expecting her first baby. I upgraded to the next size up, as I wanted to make sure it was a good-size and I wasn’t disappointed! It’s the first time I’ve changed from the standard size but given it was such a special occasion, it was definitely worth the extra few pounds.
Teddy was beautifully soft and a great hit with baby Beth
I didn’t even realise I had selected the card until payment had gone through. I don’t consider the card to be of importance so I was a little hacked off about that as I didn’t realise I selected it (was just selected because I was looking at baby bunches).
Service rating : The speed of delivery was excellent, almost as quick as the baby that they were sent to celebrate her arrival !!
Product : Beautiful flowers
Service rating : Can’t believe the service from Serenata. Makes me wonder why all websites are not like this.
Product : The bouquet was excellent for price. Ideal for birth of a baby boy. Loads of flowers I’ve never even seen before.
Service rating : Ordered the flowers for my son & daughter-in-law’s wedding anniversary - their last as a couple - their 1st baby is due soon. The flowers should have been delivered last Monday, but at about 4pm I received an email which said that due to unforeseen circumstances the courier was unable to deliver my order that day, but that they would endeavour their best to deliver the order no later than Tuesday. The flowers were not delivered on the Tuesday & when I complained I was told that as a ’goodwill’ gesture I would receive a refund. I assumed from this that the flowers would still be sent but they did not arrive on Wednesday either. When I queried this again I was told that a ’complimentary’ bouquet would be sent - this was delivered yesterday, 4 days late for their anniversary.
Product : Not sure that the staff responding to my emails communicated with each other & the only responses I had were on emails.Totally unacceptable, will not use Serenata again.
My friends baby’s 1st teddy bear,must be good
The pink teddy looked really cute, just right for a one day old baby!
A perfect size for a little baby girl.
I ordered the flowers and didn’t complete the transaction(as I thought) . I received no email to state the transaction had been completed so went ahead and ordered the identical flowers minus the baby card for which I received an email.. Two boxes arrived. I felt I should have had some notification that 2 had been ordered. Serenata did refund half of one box.
You only have one choice of vase on your website. I had hoped with that type of vase that you would fill in any gaps between the roses with baby’s breath or something. My cousin sent me a picture and the roses looked sparse and falling over because of the type of vase. They seemed to be falling all over the place and weren’t evenly spaced. To be honest, I wasn’t happy with the way they looked.
I always use serenata flowers for all our new baby deliveries at work! They are very punctual, keep you updated by text message as to when the delivery has actually been made. I have never had a bad experience with them at all ! Always recommend to friends & colleagues alike.
Sister said it was beautiful and very quite for a new baby
Service rating : I ordered the flowers to be delivered on a Saturday but they weren’t delivered. I contacted Serenta on Sunday, as I had been away for the weekend, to be advised they had been sent to the wrong warehouse by the distributor. They arrived the following Tuesday!!! These were a gift to my daughter who had just had a baby so I am not impressed with the service I received at all.
Product : Some of the flowers had wilted. Not surprising really as they were 3 days late.
the baby boy was very interested in the ballon :)
She was ’besotted’ with the teddy bear (although it was intended for her new baby daughter!)
Service rating : Flowers were quite good but you did not put the card and message I sent and they did not know who the flowers were from.
Product : David and Kerryann had just lost a baby that weekend and as I live in Northern Ireland I wanted to let them know that I was thinking of them which I put in my message. I am David’s grandmother and he had to phone around to find out who sent them
Service rating : Very good they do let you know where the flowers are at each stage I had a text about 15mins after they were delivered to say that they had just delivered them to the person they were for just can’t fault them my daughter-in- law is having a baby in August will use them for flowers for her
Product : Mrs Pincher said they were the best flowers she had ever had delivered
I ordered the flowers for my daughter and son in law on the birth of their baby boy. They were beautiful and delivered when I asked them to be. Very happy with the service.
Service rating : The flowers were "nice" but didn’t look at all like what I selected from the website.
Product : What flowers there were were good quality, but the sales image was an ARRANGEMENT while what was delivered were flowers in a vase. Minimal baby’s breath, which was prevalent in the sales photo.
Service rating : This is the second time I have used Serenata. The first time it was for a new baby and my colleague said nothing bad/good about the bouquet. This time I was able to see it and considering I had made it Grandissimo - it was small and not worth the money it cost, I felt.
Product : See previous comment.
Service rating : excellent reliable service
Product : Both parents and baby are please with our choice and the quality of this product thank you for the quick delivery
It was inflated :) baby loved it!
I ordered 2 sets of flowers, one for my step mum (delivery was without a problem) and another to my mother inlaw. I found out that she had gone to look after her very ill sister and so I needed to rearrange the delivery to a different address. I emailed the details on the thursday before the saturday they were supposed to be delivered and no-one got back to me. I tried to email again on the saturday and found the flowers had been delivered to the original address. They are probaby still there now wilting away :(. Better customer cummunication is needed. And responses to emails if this is the only form of communication that you are offering. I have not had an apology, nor an offer of a refund!. I’m afraid to say that I am very disappointed.
Accidentally clicked baby girl card when I ordered realised my mistake straight away and sent a request for it to be changed! Didn’t recover a response until the following day stating it was to late to change!!
Already filled in feedback for these flowers - they were for Mothers day for my Mum from my baby son and nephew - disgusted at the quality, snapped flowers / looked like they were dying / very small not what was on the picture- felt really upset that i couldn’t turn the time back and get some more. would like another bouquet and or refund!!!
Excellent Baby Girl Card. Very Pleased.
Service rating : The flowers were much smaller than i anticipated and 2 of the flowers were snapped. I have also e-mailed a complaint but am yet to receive a response. i feel really upset as these were sent on behalf of my baby son and nephew for their Grandma. When i went to visit my mum i could of cried, even though she didn’t express her disappointment i felt really embarrassed. My sister saw the flowers and also commented on the standard. The flowers seemed to be much smaller than on the picture which i understand is for illustration purposes but i feel that had i of known i would not have purchased. At the moment i will not be using serenata again and will not be recommending your website, this is only my 2nd purchase with you, the 1st purchase was fantastic, these were the complete opposite. Its too late to turn back time now as i feel the damage is done - is there anything that you can do ? maybe a new bouquet/ refund?
Product : Dont know what this is?
Service rating : Very good, sent gift when they said they would and it was good to receive a text to say it had been delivered
Product : Gift was dispatched on time and receipiant was really pleased with it as there was something for mum, dad and baby. Many thanks
Service rating : I sent my daughter some flowers for her 30th birthday - she is expecting her first baby also - she said, Mum the flowers are awful!
Product : See above. They were wilting the day they arrived, and dying.
Service rating : The flowers were delivered in good time and the deli9very service was courteous
Product : The flowers were very nice and fresh I did feel however that perhaps a little more greenage and babys breath could have been added to make the bouquet look better.
The word Deluxe was far from what was delivered. After double checking your web site for details on the Strawberry Sundae bouquet I confirmed that the number of blooms I received was the same as the one pictured,(3 roses, 3 carnations, 1 lily, some white glysophilia and lots of baby breath), not the deluxe I paid for. The flowers I did get were not of a good quality either. One of the carnations heads was broken, as were a few of the glysophilia. On top of this the lily that has still not opened. Very disappointing.
The flowers I purchased for my friend who lost her baby were nothing like the ones in the photo, they looked so cheap! I was very very disappointed.
On this occasion you failed miserably. I ordered these flowers for Valentines day on the 6th of February in very good time. I also ordered a baby basket for my newly born grandaughter which was delivered on time. My wifes valentines flowers arrived about 2.15 on the 15th a whole day late, kind of killed the moment !!!!. As the flowers hadnt arrived late yesterday I had to go and purchase some alternative blooms, just so the wife would still speak to me. I have used this service on three occasions now however I will think very carefully about using it again.
These was sent to a friend who had recently had a baby boy and she was absolutely delighted with them.
Easy to use but not happy with the man who delivered. Very rude and was throwing flowers about. Flowers was for the loss of a baby and this upset them to receive the flowers in that way
Service rating : I was impressed by the next day free delivery.
Product : I only saw the baby girl gift basket on Skype as we are in Australia but the rose plant looked beautiful, the chocolates were reported to be delicious and the bear very cute. Thank you!
Service rating : I think Serenata is a well run business and always provides a reliable service and a very good product
Product : These were for a friends who had lost their baby and for them to say ’they were beautiful’ meant a lot. Thanks
Service rating : Took a couple of tries to get payment made by credit card without success. Eventually used paypal with no problems.
Product : Heard back from recipient, all delivered in good order and very pleased with baby boy basket.
The flowers were nothing like i ordered . i never got a text or mail to tell me they would change the colour and quality was poor, i made several attempts to contact them but no reply, i tried to cancel another order that was placed and asked for them to confirm my order was canceled and again no reply, to say i was upset was an understatement. a very dear friend was leaving to have a baby i felt my gift was inadequate
Why only new baby card for girls on offer!?
Service rating : Unfortunately, I was quite disappointed with the delivery. Depite leaving specific instructions on delivery, (my daugther lives in an apartment 2nd floor). The driver called my daughter to come to the van as he was unable to leqve his van (because it didnt lock!). This meant my daughter having to leave her sleeping 12 week old baby in the apartment. I feel that I should have been told if the delivery was going to be difficult.
Product : Not what I expected - just ok. Probably wont use this service again
Service rating : Found the website very easy to use and the delivery very quick.
Product : Whilst the arrangement was nice it was much smaller than I expected it to be - one reason I send flowers is because it normally looks so much nicer and better value for money and the bouquets and normally a really good size - this when it arrive unfortunately didn’t look any better than a bunch I could have bought in a supermarket - and to be honest I could have got a larger bunch of flowers for half the price if I had gone to Waitrose. Very disappointed. This bouquet was a thank you for my mum for looking after my little boy while we were in hospital having his baby brother and now I wish I had gone to my local florist. I will go back to using Next flowers in future.
Flowers and vase were satisfactory. However the delivery standard was very poor. The flowers were for my daughter following the birth of her baby. She was delayed at the hospital and wasn’t in to recieve them. They were just lect on the doorstep which is staight on to the street, The box got soaked and could have been stolen! No attempt was made to contact either of us by phone as I had asked on the delivery instructions. My daughter’s partner phoned to complain.
Service rating : They delivered my flowers to the wrong address and had no clue they’d made a mistake. It took forever for me to find their phone number, as it’s not listed on their webpage and when I called up they couldn’t tell me when the flowers were next to be dispatched as they needed to investigate! Mistakes like these shouldn’t be made as flowers are often time sensitive to when they’re ordered and sent. I was sending them to a friend who’d lost a baby and they arrived late and to the wrong address. Appalling service.
Product : I don’t know! I haven’t seen the flowers as they were sent to a friend. I’d say they appear to be good value (well they would be if they reached the right recipient).
Your choice of fun boy baby cards could be larger.
Service rating : I have called and complaint the flowers I had ordered were not delivered. even sent email through-after 3 days still have not had any response back from anyone.
Product : These flowers were for my friend whose had just lost her 2 year old baby. The response from the customer services was that they had left the flowers at the porch. when there is not porch in the house. Ridiculous..no customer services at all.
Service rating : My order was delivered on the date I ordered.
Product : The recipient was delighted with the ’cupcakes’ I sent for their baby.
Service rating : I was not notified order not delivered for parents golden wedding, had to chase. Call Centre opp was unhelpful and told me I had to re-order to have flowers delivered that day instead of offering a solution. When I said not acceptable, it was up to Serenata to resolve as order now two days late, she told me ’not to go off on one’. Supervisor arranged for order that day but did not advise despatched or delivered as I requested, and indeed service advises will happen. Flowers not close to what ordered which was specific reason I chose Serenata. Will never use them again, could not be more disappointed on something that was a very special day for my parents.
Product : Was not delivered as apparently original order damaged and Serenata advised they could not replace on same-day order. My parents say they received lilies, carnations and babys breath.
Service rating : very efficient service thank you
Product : The flowers were for our daughter’s new baby from grandad and uncle, she loved them.
Service rating : Our beautiful arrangement of flowers worth $90 were delivered to the wrong address, partly our fault as we entered W8 4NPinstead of W8 7NP. However our daughters home phn no was given. Order Ref No Q3520710. Our Dispatch confirmation came through 14/6 and then Delivery confirmation 15/6 which showed the flowers had been delivered to the wrong address, too late for us to dispute the wrong address (from Australia). My daughter (who had a baby 12/6) lives at Flat 2, Basement, 15-17 Hornton St, Kensington, W8 7NP. This is all very upsetting and I have phoned and emailed numerous times and even were prepared to pay for another arrangement of flowers. Now I am giving up as I am getting no where. I had several emails from CS Admin asking me to submit order no and Inv no ect which I did, but nothing has happened since!. My email address is firstname.lastname@example.org
Product : Ask the lucky peope who had our flowers delivered to them for nothing!!
I had ordered some flowers to be delivered to cheer her up because her baby was overdue. When they arrived the green paper around the base of the stems was bone dry and some of the flowers were dying.Instead of cheering her up she felt bad for me because the surprise had all gone wrong.However a lovely genlteman from Customer Services,I think his name was Mike arranged for more flowers plus chocolates to be delivered to her the following day.These duly arrived and were lovely.Thank-you.
Service rating : My son and daughter in law were thrilled at the quality and the delivery time of the roses. The operator I phoned back to ask for an early delivery after the order had been processed was very helpful and the bouquet was delivered early. Thank you. Will use your service again.
Product : they were thrilled as they had named their new baby girl Scarlett.
Service rating : They arrived on the day they were suppose to
Product : I sent the flowers to my friend at work as she said she’d never had flowers sent to her before. She text me to say she was blubbering like a baby at work and they were beautiful. So thank you serenata!
Service rating : Your service at customer services was terrible, and additionally the service from home delivery network was also terrible, I had to phone twice to your customer services as my flowers had not arrived by 6 pm , I explained that these flowers as stated on my original order were for a funeral, this being my baby daughters, but this seemed to have no bearing on delivery? Had these been going to a funeral directors these would obviously not have made it on the day I had specified, which is terrible service indeed. The customer services lady. Spoke to sounded like she had joined the team that very evening and offered no help at all, she told me they could run a little late if you were busy, however when I said well how much long is acceptable to wait and she told me 6pm??????? There was no compassion at all that I needed these flowers for a funeral, terrible service.
Product : The delivery bloke turned up around 7.40pm, rang the bell and I didn’t even get the chance to answer the door, he had got in his van and left my flowers on the door step. No one signed for them, they could of been stolen being let there.
The flowers them self were very poor quality fressia and the greenery that was with them was not what was stated it to be, making a very bland looking bouquet, the fressia’s were all completely in tight bud, a very unattractive display, very far from the beautiful picture you portray.
Service rating : Prompt service and recipients thrilled with the gift.
Product : i didn’t realize that the " Flowers " turned out to be a Bouquet made of Baby clothes to look like Flowers.I would use your service again.
Service rating : Always on time and leave people with a smile.
Product : Perfect for a little baby to play with.
Service rating : Efficient service.
Product : I ordered these flowers for my daughter in law who had just had a baby. I went for the most expensive option as I wanted to spoil her. When I saw the flowers I was terribly disappointed. At most they were a nice bunch of flowers. Certainly they were not the extravagent array implied in the advert. Grandissimo they were not!. Would never use this web site again.
Service rating : The flowers I ordered for same day delivery on Jan 12th did not arrive. I didn’t realise this until I went to visit my friend with her new baby on January 21st. I immediately phoned customer services but had to wait approx 15mins before getting through to speak to someone. He was apologetic, polite and helpful but couldn’t explain what had gone wrong because your ’partner’ who should have delivered the flowers needed to be contacted. He would inform them of the problem and took my number to ask them to call me back if not that day then the following Monday. I was therefore very disappointed to have to contact customer services again after hearing nothing and confirming with my friend that her flowers had still not been delivered by 1st February. Yet again I waited a long time to get through (do you always experience an ’unusually high volume of calls’ because you get a lot of complaints?!) On the plus side the lady that dealt with my complaint was very good (as I was definitely complaining this time rather than politely enquiring what went wrong). She was calm, polite and spoke with her manager - offered me a refund or an upgraded bouquet which would hopefully be delivered that day. It was - my friend says the flowers are beautiful - I hope she’s not just being polite. I feel all the positive comments on your website about how easy, wonderful and hassle-free ordering flowers from you were entirely wrong. I do not know who your ’partner’ is in all this where presumably the blame lies but I really hope that you do not continue to use them if this is the standard of their service. I would actually still like to to no why exactly things did not go to plan as there has been no explanation.
Product : I haven’t seen the flowers as I am in Ripon and they are down in Devon - so I don’t know.
Service rating : I am currently deployed in Afghanistan, So I need to rely on companies like this to send flowers to my family. So Serenata covers all this with top marks !
Product : These flowers were sent to my sister as she is having a baby she said that they were stunning and I believe her !
Service rating : My gift did not arrive as expexted and i had to phone to track it down , they said it was with the courier in Bristol and my daughter lives in Scotland. they never kept me informed or contacted me and never said sorry for the delay. I paid £60 service poor gift excellent
Product : Beautiful gift for my daughter who had her fist baby .
I ordered flowers to be delivered on Monday 19th December for my sister as she lost her baby last Sunday. Only having asked her if she liked them when I spoke to her on Thursday 22nd dec did she say she she had no idea what I meant leaving me feeling very embarrassed. I am so upset about all of this, all I was offered when I rang up was a redelivery, I had to explain to your staff member that this was not any form of sorry or compensation, you were merely doing what you should have done in the first place, finally she offered me ten percent off, pathetic for a delivery six days late for something so important and devastating,
Service rating : The choices are good, the emails regarding the order were good, but the dried out and wilted incorrect arrangement was delivered to my son and his partner after they had attended the funeral for their baby.
Product : The arrangement delivered was not Twilight as I had requested and the flowers were wilted and dry
Service rating : Just one minor point, depending on the occasion, perhaps some of your messages could be a little less upbeat (e.g. if sympathy/funeral flowers have been sent)
Product : I didn’t actually see the flowers myself as they were a gift for the birth of a baby. I was told they were really nice.
Would have liked to know that the flowers had been delivered. Had to rely on the receiver thanking me, which since she had just had a baby, took her a few days to do.
Flowers that were supposed to be next day delivery for my friend who had just lost a baby, were sent to the wrong depo, then 2 days later still not delivered.
Having had your flowers delivered to me and being extremely pleased with them, when my sister had her baby I aslo used you company.
Service rating : Thank you for your prompt service
Product : The flowers were for my friend who had just a baby. She loved them and i will send serenta flowers again.
The website is really easy to use, I live in NZ and wanted to send my best friend and her new baby something special that they would get almost immediately. Awesome service, Thank you!
Service rating : Ordered flowers and chocolates for my cousin, they arrived the next day before mid day. The service is brilliant and emails were sent to let me know hoe the order was progressing, excellent!
Product : My cousin said they were absolutely gorgeous and she managed to scoff them down before going into labour and having her baby, she was well happy!