West Pennant Hills
I live in Sydney (Australia) and ordered the flowers to be delivered to my daughter (who is living outside London) for her birthday. The website was easy to use and the prices were clearly set out, so I knew what everything was going to cost. It also had a useful "countdown clock" letting you know how much time you had to ensure next day delivery - very helpful for me as I was dealing with the difference in time zones. I received confirmatory emails at each step of the process - initial receipt of the order, dispatch and after delivery. My daughter was delighted with the flowers. All in all a faultless experience, and I would be happy to recommend Serenata to anyone wanting to send flowers to someone in the UK.
The derive was absolutely fantastic and came packaged really good, thank you for making my sisters Birthday that bit extra special.
Service rating : Good communication
Product : Roses that came had black bits around them , a bit of a let down for part of a birthday present , could have been much better, Iíll be going to inter flora next time.
Service rating : Efficient service and appreciated being kept aware of how my order was progressing
Product : Friend really appreciated the flowers which were for a 91st birthday
my daughter loved her flowers for her birthday
Service rating : So far (four or five Christmases and Birthdays) everything has worked smoothly and the product has had positive reviews. However, I live in Canada and send the gifts to Scotland so Iíve never seen the end product.
Product : I have not talked to my sister in Scotland yet so I donít know about the basket
I ordered this bouquet for my 93 year old Aunts birthday on 4th December. I ordered the day before her birthday assuming it would be delivered as per my delivery request the next day as Iíd had excellent service from you last year when I ordered the day before Christmas Eve and a beautiful bouquet was delivered the next day. It was in fact delivered the day after her birthday on the 5th December despite receiving a text and email from you on the 4th saying it was en route and would be delivered that day.
newcastle upon tyne
recieved a baby boy balloon instead of a happy birthday one
Service rating : Best Flowers Company!!!
Many, many thanks for express, excellent service & most of all, beautiful fresh "special looking" flowers!
Satisfied with all & order again for sure!
Product : One really special gift! Delivered just on time with lovely gift card!
Flowers were so fresh, extra looking!
Thanks again & see You soon as we were satisfied every time with all Your service
( quality & special looking fresh flowers, best prices, quickly dispatching, great communication, best tracking information, delivery service just on time )!!!
Stay good as You are now&before!
Best wishes and many thanks from my Granddaughter too for
BEAUTIFUL BIRTHDAY GIFT, BLUE DENDROBIUM, ordered from You just before her 12th Birthday:
it was one special "touch" on this special day for her&family!
Service rating : ordered to arrive on partners birthday, arrived day later, Yodel carrier living up to expectations again
Product : nice flowers but not as many as expected
Service rating : I ordered the flowers at the weekend to be delivered on Wednesday for my mothers birthday and yet they didnít arrive until the end of the day almost 6:00pm with all that notice!
Product : She was pleased with the flowers.
The flowers were a day late so they arrived after my mothers birthday. We were quite disappointed & no compensation was offered.
Service rating : Very quick and efficient service and nice to know when the flowers had been delivered to my friend for her birthday.
Product : My friend was delighted with her flowers.
Delivery was a day later than ordered. I have been in contact with Serenta and had my complaint dealt with. However, it was embarrassing as it was ordered for my motherís birthday
Service rating : delivery was useless, they were for our mum 88th birthday, never arrived as she checked at 9.00pm and still no flowers, at 11.00pm found a note shoved through the letterbox, flowers found the next day lying in unsecure garden, no one tried to ring the doorbell or knock the door, made complaint and told reply within 48hrs, that was 7 days ago, absolutely disgusted!!!!!!!!!!!
Product : who is tracy klein???, is this yet another cock up,flowers left out in over night frost and suffered badly , will not use your company again either personally or for my company products etc
Service rating : I ordered the flowers well in advance of the date I needed them to be delivered and I was kept up to date right up to the time they were delivered to my friends door.Excellent communication and service
Product : I ordered "Amazonia" for a friend for her birthday. EXQUISITE was her description..
Service rating : Very easy to use site, good communication to let us know that our order had been received, sent out and delivered.
Product : After talking to my Aunty (90th birthday bouquet), she was vey pleased with her gift and advised how beautiful it was.
A larger choice of designs for birthdays etc would be better
Service rating : I have used Serenata flowers several times and although I havenít seen the flowers everyone says they are lovely. They have always arrived at a sensible time until yesterday, my daughters birthday and they arrived at 6.40 in the evening and I was gutted. My daughter didnít go out all day and I live a long way from her.
Product : I was told the flowers are lovely so I have to go on that as I send them to people who live a distance from me.
Service rating : Your service was A1. I appreciated your email previous to delivery to tell me that the flowers had left the depot (?) and also the message to tell me when they had been delivered. Excellent.
Product : I only saw the flowers in a photograph sent by my daughter, whose birthday it was, but they looked very pretty, maybe slightly "tired" but perhaps they have perked up by now.
Nueil sous Faye
Well received, flowers made Faithís 89th birthday special!
Well done! Everything as advertised.
Service rating : I ordered flowers for my Aunties birthday, I saw them shortly after delivery. They had been packed well in a large box, and were very good quality. My Auntie was delighted.
Product : We ordered these for friends that had just moved house. We received a phone call from the couple who said they were beautiful.
Was pleased that Serenata updated us all the way through the ordering & delivery process.
Service rating : Flowers excellent but on 2 out of 6 occasions there have been issues with delivery. this time the flowers were left at wrong house which meant my mum didnít recieve on her birthday.
Product : See above
Service rating : Not happy,the delivery person ran before,being challenged,very poor service.
Product : Delivery fast,flowers looked old and were damaged.as they were a birthday present for an 86 year old.we had to throw them away,and we bought elsewhere.Terrible service.
Service rating : I ordered the flowers to be deliverd the day before my daughters birthday just in case of unforseen problems however, despite this, my daughter did not receive them until 2 days after her birthday. They had been delivered to someone 2 doors from my daughters house but the Serenata delivery person did not leave a card to say where they were. Needless to say the receiver had the pleasure of three days of free flowers before they decided to pass them on. Please, for the sake of a small note/card, get your delivery people to do their job properly.
Product : When my daughter eventually received the flowers she told me that they were beautiful, shame about the delivery problem.
Service rating : Easy & quick to order - I ordered online.
Product : Sent to my Nan for her Birthday ... She said they were lovely. She seemed really pleased with them
Service rating : Good easy to use customer friendly website but only this is they tried to deliver and we poped out for 15mins and missed the delivery which was around 10:30am and refused to deliver again that day which was her birthday so got them the next day, there was still plenty of time to deliver them on the day i requested but they would not even try which was very annoying
Product : Very nice
Marvelous service. Ordering flowers for my Mumís 81st birthday super easy despite being overseas.
delivered on time, as requested and kept informed all the way. A very reassuring service with a very happy birthday friend at the end.x
Service rating : Wonderful service, I was kept up to date on progress of my delivery from leaving florist right up to when they were delivered. These flowers were for my mothers birthday, she had gone to lunch when they arrived but they were left safely and securely. Will most definately use you again Thank You
Product : I have not seen the flowers, but from the delighted phone call I received from my mother they were lovely!
Not happy with the way my order was dealt with especially as the flowers were for a special birthday. I asked for delivery to be altered to ensure delivery was in good time.The delivery was to a school and the person receiving was not available at delivery time....the school office was closed!They said it was not possible. I felt they could mak an exception but not able to speak to company. Email only and therefore no change could be made due to a 2 hour wait for reply. Not impressed at all.flowers were not special but was expensive
Service rating : A day late for my mumís Birthday.
Product : The flowers were all bashed & stems all broken.I was embarressed & disgusted.
the flowers were ordered for my sisters birthday, although ordered at last miniute she received them on time thank you . As i have not seen the flowers or the card
sent with them i can not give a rating for any of the following but my sister was very glad to receive them .
Service rating : See below for my I ts my birthday on 19th December come on Serentana send me a bunch of your flowers on that day so I can see for myself what your service is like Thank you so very muchx
Product : I have already said that SerenataFlowers.com is a fabulous firm to send messages and flowers to your loved ones and that I hint to my family that I would love to see the results first hand myself. The service is brilliant and would recommend it to all
I had already sent her a Birthday card through the "post", which DID NOT arrive on her Birthday. However, by sending her a Birthday card with her flowers: 1) She received her Birthday card from me, on time...and 2) You SAVED my Bacon!! Thank you, again! Although the card was excellent, from my point of view, I would have liked to have more choice of card design. That is my tiniest critiscism - lack of choice - But overall, an excellent service from start to finish!!
Service rating : I live in France and used your company to send flowers for my friends birthday.
you kept me up to date on delivery etc and am very pleased with the outcome
Product : I didnt see the flowers but my friend said they were beautiful.
flowers not delivered to senders birthday very dissappointed
Service rating : We Had previously been very pleased with the service but on this occasion the flowers were not delivered on the day requested which was a Birthday. I can only assume the delivery driver didnít put too much effort into finding the intercom/apartment entrance as they were able to find it the following day.
Product : Flowers were good value and recipient was very pleased with them
delivery didnít arrive until 8.00 p.m. for my mothers birthday and it ruined the surprise and her dinner reservation making her late .
Service rating : Flowers were delivered on time. Text messages were a little late coming through - i got one saying they were leaving the depo, and the flowers had already been delivered - oups - i had a moment panic but it was all ok
Product : Although i havenít seen the flowers the lady whose birthday it was said they were beautiful, so all in all a happy bunny.
Service rating : Sent flowers for my daughters birthday. She was thrilled with them.
Product : Daughter reports they are the most beautiful bunch of flowers
Delivery at 20.50 and driver did not knock door, luckily my sister heard the card being put through letter box and stopped the driver before he left. Receiving flowers at 20.50 on the day of your birthday is a little late in the day !!!!
Service rating : I was very disappointed with the flowers! I have already complained as they were very uninspiring, I was unable to send a picture as requested but I most certainly wonít use again or recommend to anyone!
Product : Uninspiring and was actually embarrassed to have sent them to my Nan for her Birthday
Service rating : I will never use this company again
Product : The flowers were never delivered the money was taken and when I contacted customer service they said they would look into it and get back within 48 hours. THEY NEVER. they have effectively stolen my money am will not reply to me. My grandmother never got her birthday flowers. I will never use this company again and neither will any of my friends or family. Absolutely disgusting service
Service rating : Good service arrived on time
Product : Ordered flowers for wifeís birthday and arrived on time. Good looking bunch of flowers for the price defo use them again
Service rating : Easy ordering and faultless delivery of perfect goods.
Product : My friend was delighted with the beautiful bouquet delivered as ordered on her birthday.
Service rating : Flowers were a day late and customer services tried to blame the recipient for ínot being able to access the propertyí when she was in all day. Very disappointing and the follow-up was equally poor - I only received an answer to my query nearly 4 hours later, after posting on FB rather than within the hour as stated on the website.
Product : Good flowers but it didnít quite make up for the poor after-sales service, resulting in belated birthday wishes.
I ordered these flowers on behalf of my 90 year old Mother for her friendís 98th birthday. My Mother received a phone call from the recipient today to say that the flowers only arrived today (five days after the required date) and were left with a neighbour downstairs. I am really dissatisfied with this service and will never order from Serenata.
Service rating : not happy with the service asked them to contact me via telephone call. they did not contact me. I think they should be contactable by phone as well as the internet.
Product : The flowers were half dead on arrival my mother is elderly and they left them in the box and they wilted, would not use Serenata flowers again. It was a special birthday she was 90 years young.
Service rating : I have used serenata quite a few times now and feedback from recipients has always been always positive but when my mum received flowers for her birthday recently she said ther wasnít an awful lot of them, I am disappointed because I feel let down due to the fact my mother was disappointed as I had upgraded to the deluxe size especially. I am hoping it was a blip on the companies part but I will be wary in using them in the future.
Product : I have used serenata quite a few times now and feedback from recipients has always been always positive but when my mum received flowers for her birthday recently she said ther wasnít an awful lot of them, I am disappointed because I feel let down due to the fact my mother was disappointed as I had upgraded to the deluxe size especially. I am hoping it was a blip on the companies part but I will be wary in using them in the future.
Service rating : i am extremely disapointed. i chose your company to send my mother flowers on her birthday as i am in dubai and the flowers that got sent to her were NOTHING like the ones i chosen in the picture. i had even paid more and chosen the DELUXE option thinking that it would be more special and more flowers however i am very dispointed and wil not use this company again and will not recommend to anyone.
Product : nothing like it was in the picture and not worth the money!!!
Service rating : Excellent, from ordering to delivery the service was very efficient and value for money.
Product : I did not see the flowers as they were sent as a birthday present.
Service rating : Flowers were delivered on the day I chose. Easy to use website, plus the additional items you can add to the order...not to mention you guys have flowers for some many occasions, which makes it some much easier for the consumer to order.
Product : Havenít seen the flowers because they were delivered to the birthday girl, but she called me to say they looked great.
Service rating : Delivered when requested and fully informed by text and email
Product : The person who received the flowers was very dissapointed and has taken a photo of them to send to you to complain. Most of the flowers were damaged and would not stand up in the vase. This was not very good to hear as it was sent for her birthday!
Service rating : Took all day to arive and the person who was suppose to recive the flowers was not in as the flowers took all day not fast service
Product : The flowers came in a card board box which was not very birthday present like. The flowers shpuld not be placed in a card biard box
Service rating : Utterly appalling. I would never use this company again. I ordered a large bouquet for my mumís 70th birthday. The flowers never arrived nor did an apology. I had to email them at least 4 times (finally threatening further action)before I got a reply saying I would be refunded still without an explanation or apology. As I live a great distance from my mum it completely ruined the day for my small daughter, mum and me!
Product : As it was never delivered it is impossible to rate!
Made mum happy on her birthday, well done
The company is very professional but the delivery is dismal, very disappointing. The presents were left outside my daughters house on the pavement and no one rang the doorbell. My daughter was waiting for the delivery and it was only when I got a text from Serenata saying that the presents were on the doorstep that I phoned her from India where I live to say they were on her doorstep. Really disappointing for me and for my daughters birthday and moving in presents
Service rating : Very reliable and easy to use. Good value for money
Product : Flowers were for a birthday present and were gratefully received
Service rating : I ordered these flowers for a Birthday present. They never arrived on the selected date, they arrived late the next day. I was told the driver could not access the property, even though I asked for the flowers to be left at the back of the property, and there is a gate from the main road, so no excuse. Therefore I asked for a reason why they were not delivered on time. This was three days ago and I have still heard nothing.
Product : Although the delivery was late, I was informed that the flowers themselves were lovely.
I was so disappointed with serenata; my friendís step-dad has terminal cancer, her twin brother died a few years ago, her granddad died this year and she finally made the decision to go away to Cornwall with a few friends a couple of weeks ago. I unfortunately couldnít make it as I have fractured ribs but i wanted to send her my love so sent her some flowers. When I spoke to her on her return, two days later, the flowers had all practically died. I was really saddened by this as I intentionally picked them as a symbol of hope and friendship. My friendís 30th birthday is approaching very soon and I had intended on sending her a big bunch of gorgeous flowers from Serenata,; unfortunately now I donít think I will.
Service rating : Brilliant service
Product : Delivered to my friend for her birthday so I did not actually see them myself, but she was absolutely delighted with the flowers and said she would have no hesitation in recommending Serenata
Service rating : I sent these from Australia to Uk for my Mothers Birthday- so i did not actually see them. The customer service was first class and i would definitely use again
Product : I sent these from Australia to Uk for my Mothers Birthday- so i did not actually see them. The customer service was first class and i would definitely use again
Service rating : delivery was good, let down by the flowers though
Product : really disappointed with flowers, especially as they were for a birthday, could of got better from a supermarket
Newcastle upon Tyne
Service rating : The service was quick and easy to use. The delivery was carried out on the day requested at an appropriate time. They left the flowers outside which luckily turned out ok but not sure if this would always be secure!
Product : I sent the flowers to my friend for her birthday and they looked great in the photo she showed me and she seemed pleased with them. I would say they looked like better value for money than anything else I could find in Newcastle.
havenít used you before but delighted with service and daughter in law íover the mooní with her birthday flowers which arrived on the day and in excellent order so thank you for doing what you promised you would do, this is very rare these days!!
Service rating : Easy to order and good update about delivery ect
Product : Not very pleased with item nothing like photo more green leaves than flowers this was a birthday present and when we saw them 5 days later most flowers on the way out.
Service rating : Delivery was not made on the day required and promised. This was a birthday gift so clearly the date was important. No offer of compensation was made other than to cancel the order to late for an alternative option.
Product : Due to the late delivery I have not seen the product.
Everything was good except the delivery. My girlfriend got his birthday flowers with 1 day delay.
1st time I habe used the service and my flowers were delivered a day late for my grandmas birthday.
Service rating : Delivered on time
Product : These were sent to my mum for her birthday, she was in when they were delivered & taken out of box as soon as they arrived, (12.11.13) I was very disappointed when I went to see her on sat to see that they were all wilted & nearly dead.
The flowers were not delivered on the day i requested. My granís Birthday so they were late and offered no appeasing which could have been a box of chocolates or some extra roses.
Service rating : Good range of flowers & Easy ordering, many thanks
Product : No wheat as stated in description & picture. I appreciate it may have been out of stock but I should have been told. 3 out of the 4 roses were black edged & beginning to rot after only 2 days. Box slightly damaged on arrival. Some flowers squashed & broken due to way they were packaged. Disappointed as they were a birthday present for my mum.
The balloon made her giggle because is enhanced the fact that they were birthday flowers thus allowing us to make a statement in the party theme even thoí we are far away.
Service rating : The delivery was a day late for My Aunts birthday.
Product : Small bunch and not that fresh some flowers were drooping on delivery day. No offer of refund.
Service rating : Such a great service. Delivered gorgeous flowers to my sister in the UK from Australia with regular updates on delivery status.
Product : My sister loved this cheery bunch of flowers for her birthday. Thank you!
Very good service, keeping me informed all the way, going to use you again at end of month for my sisters birthday
Service rating : More foliage than flowers! A very disappointing birthday bouquet.
Product : As above what more can I say!!!!
Service rating : easy to order on web
Product : I say good but I donít know as they was for my auntie 95th birthday and have no way of finding out but I do hope so. thank you
Service rating : Perfect
Product : The flowers were for my mums birthday. She had never seen flowers like them and was so happy with them and wanted to show them off to all her friends. This isnít the first time I have bought flowers from you and it certainly wont be the last
Service rating : Kept me informed of the progress with delivery. Easy to order flowers online.
Product : The bouquet delivered was a very poor version of the bouquet shown on the website and contained only three flowers! What about the accompanying smaller flowers that were supposed to be in the bouquet? This was for my motherís 70th birthday.
Service rating : Flowers arrived at 4.30 pm on my birthday .
Product : Beautiful and fresh flowers. Thank you
Service rating : Bought voucher through Amazon at short notice and wasnít sure would be able to deliver on time but pleased to say that they delivered within 24 hours.
Product : I didnít see the flowers which were for my 84 year old friends birthday but she rang to say they were lovely. Will check with her to see how long they have lasted but if all okay will use again.
Service rating : I tried to order flowers for my Aunts birthday the week before but was told I was too early. I tried at 10 am on the day before and was told I was too late! The flowers therefore arrived a day late. It would be helpful to have some guidance as to when to order.
Product : My Aunt loved them.
Service rating : Disappointed that they were delivered a day late missing the recipientís birthday. The emails explaining did not arrive until after the delivery.
Product : Mrs Locking said the flowers were very nice.
Service rating : Auntieís flowers were left at the front of the house in full view, no card thru the door. She didnít find them until almost 24 hours later when I rang to see if sheíd received them. It was her 90th birthday..I do wish sheíd received them on the day.
Product : I didnít see them, but unless they had some moisture they wouldnít be great after 24 hours in a box.
Dad was impressed with, and enjoyed the birthday cake - heís never received a gift like that before!
I bought flowers for my sisters birthday yesterday. She is still to receive flowers. I received message that flowers were left secured at school where she works last night. My sister is only person with keys to school and went yesterday. No sign of flowers.
Our daughter-in-law was delighted with the flowers it was a gift for her birthday, and I was very impressed that she received them early in the day too. thank you
Service rating : very poor service, was told flowers were delivered on friday 15th november when they was not delivered at all, eventually re-delivered tuesday 19th november and were just left on door stop when there was people at home to take delivery, it was only by chance putting the rubbish out we new they were there.
Product : these were for my nans 90th birthday and my aunt who found the flowers on the ddor step said with all the grief I had getting them delivered she said she could of picked up a bunch of better looking flowers from the local petrol garage for £5.00
First Class service, flowers arrived early morning for my Motherís Birthday, will certainly use Serenata again.
Mum loved the birthday cake and liked having a candle to blow out.
Ordered flowers for my motherís birthday I wasnít blown away by the flowers but I was not disappointed either.
Service rating : the only thing I would have liked was to choose the delivery date, but when I tried to look for an option on line I couldnt see a delivery date option, It would have been nice for the flowers to have been delivered on the actual birthday and not two days before.
Product : the flowers were beautifull, very good qaulity and excellent value for money
Service rating : Service was excellent I was left a message all the way from transaction to delivery .
Product : I was told they were beautiful by my friend whose Birthday it was
Service rating : I used this service to purchase some flowers for my mumís birthday. I ordered them the day before and was kept informed as to when the flowers had left the depot and when they had been delivered. As they were a birthday present I was hoping they would be delivered in plenty of time, which they were. I didnít have any problems with the order and wouldnít hesitate to use them again.
Product : The colour of the flowers were rich and varied. I ordered the deluxe to be on the safe side, as wasnít sure what the standard size measured. Beautiful flowers!
I ordered them for a birthday gift, they didnt arrive, and I only found out a day later when I called to see how they were. No offer to give me a free bunch to make up for it although they did refund me.
Service rating : excellent service and you can rely on them
Product : my friend who received the flowers for 90th birthday was over the moon she said they were absolutely lovely and she is not one to praise unless deserved
Service rating : I ordered some flowers as a birthday gift for my mother.
I received notification they were out for delivery and some time late received notification they had been delivered "Left in front garden in a secure area" was the status. Knowing my motherís garden does not have the ability for parcels etc being left unattended in her front garden I was slightly concerned.
I managed to contact my mother that evening who thanked me for the flowers but said she was left a little disappointed. I asked if they were delivered to her direct or left in the garden to which she (thankfully) told me that they were given to her directly. However, the packaging / box was crushed, there was not enough water in the flowers (and sheís a bit of an expert in all things plants and gardens), the carnations were not fresh, in her words, "Practically dead".
If Serenata are to compete with Interflora, theyíre going to have to "up their game". Not happy with this at all.
Product : Flowers were dead on delivery!
Service rating : Order on a Sunday for the following day for a special birthday as you were the only company offering this service, other companies were stating they could not deliver until Tuesday, Excellent service.
Product : Beautiful bunch of fresh flowers and they are still alive well over a week later. Very good.