Flowers are lovely and recipient very happy. Was surprised that a message could only be added with an additional £2.99 charge. An email was received later in the evening approx 9.45pm asking me to contact the person to tell them who the flowers were from. I didn’t want a card but a brief note e.g get well soon, love from.etc.. To not be added was a surprise. This would have not caused the confusion it did. The recipient couldn’t tell me she received them as I didn’t tell her I was sending them. I was left unsure whether they had been delivered until the email arrived. A flower card would have been a good option in this case, when a standard card not required at an additional cost. If a card costs an addition amount, and I was aware that the recipient would know who they were from I would have been inclined to order a different item / less expensive to take into account the card cost as well. Maybe the website could make this a little clearer. Many thanks for the delivery. My friend had a hysterectomy and once she knew the flowers were from a girly friend, we laughed. She was pleased not to have a secret admirer in view of recent events!! Hope the feedback helps :-)

Service rating : I placed this order with your company on Tuesday 11th as your website advertised it would be delivered Wednesday 12th, so I happily placed my order and paid the next day delivery charge.
There were many other sites I could have used to send my get well package (free of charge) to my Father who is just out of hospital after a major operation, but I picked yours as next day delivery for cheese I felt was the healthiest way to send.
Unfortunately I live some distance for my parents so in my absence the best I could do was to send a get well gift under the understanding it would be delivered ready for him to receive on his return from hospital.
Upon speaking with my father I found that my package has not been delivered and checking your website the only tracking information I could get was that my package had been accepted by your courier.
I am most disappointed that my gift did not arrive on time as it looked like I had not bothered and I didn’t care, while other people were able to pop in and see my father and bring cards and gifts.
Had I know my gift would not have been delivered on time I would have used a different company.
The ladies I e-mailed with were very friendly and polite but could not offer a reason why my package was delivered a day late and I was only offered a 20% discount off my next order which would mean I would need to spend another £25.00 (plus another delivery charge) in order to re-cope my £4.99 delivery charge with no guarantee my next order would arrive on time. An offer to spend more money with a company that has let me down with no explanation is no incentive to use them again especially with so much choice on the internet.
Product : The goods however, I am told by my father were absolutely lovely and he enjoyed them very much. I myself have not seen them as I live some distance from my family. Such a shame the were late (no use turning up a day after the gift was expected, like arriving at a party or Christmas empty handed) or I would have used your company again without a second thought

Service rating : Website clear,once ordered kept well informed on order process.
Product : The flowers were a Get Well gift for a friend,she thought they were lovely.

Service rating : I couldn’t be more delighted with the company and service. I was kept up to date from ordering to delivery. Many thanks for an excellent service.
Product : As this was a get well gift - the comment from my friend was "I wish I felt as good as these flowers look"

Service rating : Late in the day I was let down by another online firm who said my order did not go through. Serenata took my order very late and still delivered next day. Unfortunately, so did the firm who said my order didn’t go through so I ended up paying for two bunches when I only need one bunch..
Product : Didn’t see them as the flowers were sent to a friend as a get well soon

I bought these as a get well soon for my friend she said they were the best flowers she’s EVER had delivered

Service rating : I used Serenata flowers to send a plant basket basket to a friend as a get well gift.
The delivery was delayed because of a vehicle breakdown,not really a problem.
My friend was very pleased with the plants.
Some weeks later in conversation she told me one of the Cyclamen plants had died within a few days followed by another,she had not said anything not wanting to upset me.
I wasn’t happy so I rang Serenata.Explaining the delivery was delayed due transport breakdown (serenata had e-mailed me with this problem) and wondered if the delay in the vehicle and cold could have caused the
deterioration of the plants.No problem,they replaced the Cyclamen basket and delivered them next day.This I call great service Many thanks.
Product : My friend was very pleased with both baskets,lets hope the replacement lasts longer

Service rating : I used Serenata flowers to send a plant basket basket to a friend as a get well gift.
The delivery was delayed because of a vehicle breakdown,not really a problem.
My friend was very pleased with the plants.
Some weeks later in conversation she told me one of the Cyclamen plants had died within a few days followed by another,she had not said anything not wanting to upset me.
I wasn’t happy so I rang Serenata.Explaining the delivery was delayed due transport breakdown (serenata had e-mailed me with this problem) and wondered if the delay in the vehicle and cold could have caused the
deterioration of the plants.No problem,they replaced the Cyclamen basket and delivered them next day.This I call great service Many thanks.
Product : My friend was very pleased with both baskets,lets hope the replacement lasts longer

Another friend very happy with her get well flowers...delivered on time as promised. I like the fact you get an email telling you your flowers are on their way and then when they have been delivered - excellent service again. Thank you :-)