Service rating : Excellent comunication and service
Product : Unable to comment on product as they were for a bereavement. However previous order which I believe was called Bahli (the cut orchids) the remaining stem lasted for 5wks. Definitely will order these again. Thanks.
Service rating : Great service and confirmation on delivery.
Product : Beautiful orchids.
Service rating : The order was placed well in advance and delivery was confirmed "on the truck." No delivery was made and I was only able to communicate via web email. The email response said messenger error, then I received a note it was out of stock! 2 days after the scheduled delivery that never happened. No refund, no credit and nobody to discuss it with. The orchid was scheduled to be delivered on the Saturday and a replacement was finally delivered on the Tuesday. NEVER AGAIN.
Product : Not what I ordered.
Service rating : Its always so easy to send flowers to my Dad in England, all the way from Canada
Product : He says the orchid "is a beauty!"
Buying online from Australia, I relied on your guarantee and reviews. Totally happy with the service and the orchid was perfect.
Service rating : Fast, easy to order
Product : My mum loved the flowers and she said the orchids were enormous. Many had yet to open so sheíll be enjoying them for some time to come. Very pleased.
Service rating : Excellent service as usual
Product : I sent a plant for the first time - I usually send flowers, which although I have not see, are very good. My mother tells me the orchid is beautiful - however, it is multi-coloured, and not white as advertised. We donít mind, but donít think you should be so specific as to the colour!!!
Service rating : The service was timely and excellent. Tracking the progress of the order was great. My Aunt was very happy with the flowers
Product : Lovely orchids
Service rating : See comments below
Product : I specifically ordered a white orchid however, the orchid delivered was pink & orange. When I complained to Serenata, their response was to offer me a 20% refund. I corresponded with them stating that I would rather they replaced the orchid than give me a small refund but they insisted that was the best they could do. I am very disappointed at this service and shall certainly never use this company again or recommend them
Service rating : It was quick and easy to use and great information about how the delivery was progressing.
Product : The recipient was extremely happy with the orchid they received.
Service rating : excellent and fast customer service when I had a question
Product : The orchid is absolutely beautiful, 4 stems full of flowers.
Service rating : I was very pleased with the updated information by text throughout the order, regarding delivery.
Product : My niece sent me a thank you text and said that the orchid was absolutely beautiful.
Service rating : Very easy to book, with fast delivery options.
Product : The Orchid that I ordered arrived on time, and in good condition - happy customer and recipient!
Service rating : Delivery was as promised
Product : Itís been 5 days and my orchid is almost dead. In few days I will have to throw it away.
Service rating : The flowers arrived promptly and I was notified every step of the way
Product : My mother was very happy and the colour of the orchids was special. .
Service rating : Exactly what I asked for, delivered by lunch time the next day in good condition, the orchids are still going strong a week later
Product : My sister was thrilled and sent a photo, they were stunning!
She also read out the care instructions - very creative!
Service rating : They were so quick that I didnít need to track the order as it had already arrived by the time I logged on!
Product : The Orchids arrived in pristine condition:)
Service rating : I have used this company before and am delighted with them. They inform you when flowers have been dispatched and when received. I wouldnít hesitate to recommend.
Product : My daughter was delighted with her orchids.
Service rating : CANNOT FAULT ANY PART OF THE TRANSACTION FROM CHOOSING TO DELIGHTED DELIVERY THANKYOU VERY MUCH. ONE VERY SATISFIED CUSTOMER
Product : MY DAUGHTER WAS VERY PLEASED WITH THE BEAUTIFUL CHOICE, SO ORCHID LIKE AND SUCH DELIGHTFUL COLOURING..EXQUISIT
Service rating : Ordered at 5 pm on the 2nd January 2013 delivered at 9.30am on the 3rd September to my mother by a very pleasant delivery guy she was very pleased.
Product : 3 flower buds were already brown and the palm like leaf had been cut across the tips + the orchids were not in water capsules as my previous order so will be interesting to see if they last as long but still would like to give the above rating as Iím sure this will be taken into account when I order again.
Service rating : Everything was fine but when I placed a second order with the 10% voucher code, it failed to register.
Product : There are not that many stems in the standard so really need to go for the big one. They are very beautiful orchids - stunning colour and individually wrapped in there own little water sac.
Service rating : Excellent service - 5th time I have used Serenata and they always deliver!
Product : My aunt was delighted with these orchids.
Service rating : They updated me every step of the way by text. Therefore, I knew when Orchid had left the warehouse and that it had arrived at friendís house.
Product : My friend was very happy with orchid although havenít seen a photo yet.
Service rating : Delivery was on schedule. Very happy customer
Product : Unusually beautiful orchids
Service rating : Very prompt service
Product : My friend was delighted with the orchids and it cheered her up at a very sad time for her.
Orchids delivered, very fresh, I was kept in the loop from ordering to delivery by email. Will use them again.
Service rating : Easy to use website kept updated with progress of order delivered on time.
Product : Flowers are lovely but website said there would be white orchids in with the blue for the deluxe bouquet when in fact they are all blue
Service rating : emails let me know when they were on their way & when they arrived, which is a big bonus.
Product : thank you card said orchid was gorgeous & wine lovely, would the recipient say less?
Service rating : Good prompt service
Product : Could have got much better orchids at the price.
Service rating : Received texts to say when order received, dispatched and delivered.
Product : Tai orchids beautiful.
Service rating : I found the service to be excellent and brilliant with the updates as to status of my order.
Product : I have been told that my grandmother loved her orchid. Unfortunately, i am in Australia and she is in the UK so I havenít seen it but I understand it was lovely.
Service rating : Very professional company, - I appreciated being kept informed regarding the delivery. Will definitely recommend you to friends and use you again myself
Product : My sister was thrilled with the orchids - the biggest orchids she has ever seen and in pristine condition - thank you!
Service rating : The whole service from ordering to delivery was superb. The fact that the courier was able to provide a 1 hour window for delivery was very helpful.
Product : The orchids arrived in a fresh state and have so far remained looking great for 5 days.
Service rating : Info provided at each stage from ordering to after delivery.
Product : According to the recipient, she was delighted with the orchid.
The recipients of the orchid told me that it was íexceptionally beautifulí - so thank you very much indeed!
My sister was delighted with this orchid spray & had never seen the blue & white colour before . She asked me if they were real or had they been dyed! Many thanks
Service rating : Very efficient
Product : Beautiful orchids
Service rating : Quick delivery.
Product : My friend tells me the orchids were beautiful
Service rating : I contacted for a redelivery as the wrong product was delivered, and a new product was delivered the next morning.
Product : The mini orchids are not true miniature orchids, they are at best, smaller sized orchids. the flowers are the same size as a normal size orchid. I had to later buy a tesco miniature orchid, which was half the size, and the flowers were a quarter of the size. I therefore think that your description should be corrected as to not mislead. It is a small orchid, not a miniature orchid.
Service rating : Website was easy to use. Was kept well informed about delivery.
Product : Didnít see the orchid but the recipient was pleased with it.
Service rating : Fantastic service with updates all the way. First class
Product : I did not see the orchid personally but was told it was beautiful
Service rating : For the 3rd time of using your service, the Orchids delivered were very well received and are in superb condition - thank you.
Product : Cannot fault the service or the quality of flowers (Orchids) - Best delivery service I have ever found.
Service rating : I do not have a problem with Serenata Flowers. The problem I have is with your Couriers - Yodel. I ordered some flowers for my husbandís birthday and they never turned up. I emailed you but was told on 2 occasions that the flowers had been delivered. I contacted Yodel who told me that theyíd been delivered to the wrong address and would be delivered the next day. I said that was totally unacceptable. I was disappointed in their level of care and I think they let Serenata down badly. I have since got my money back from you. I wouldnít say it spoiled my husbandís birthday, but I wanted him to receive them because there was a lot of thought that went into his day and this was a huge let down. I seriously suggest you change your Couriers
Product : No idea what the Orchid bouquet looked like, because it was never delivered to us. Your courier - Yodel - decided to deliver it to the wrong address and not go that one step further and find out the correct address. We never received them.
Service rating : Regular status updates by SMS & email, on-time delivery
Product : Recipient was very happy - I only saw a photo of them after they had been put in water and would have been even happier with a bigger bunch of orchids, but it may have been that the vase her husband used was too big!
I was kept informed of the progress of my order from the minute I placed it until the orchid was delivered and my friends were delighted with it!
Service rating : Excellent service, as usual!
Product : Recipient was thrilled with the orchids
Service rating : Great they would deliver within 24 hours.
Product : I ordered orchid stems but they were sent as an arrangement, and they were dead within 5 days - unfortunate!
The orchid planter was absolutely delightful and is giving much pleasure.
Service rating : The delivery was made according to my advice and flowers left at front of property.
Product : My friends indicated the orchids were wonderful.
Service rating : Asked for planter to be left with neighbour if recipient out. It was left at front of house in full sunlight.
Product : Orchids good but planter cracked from top to bottom. No instructions for best way to remove from packaging.
Service rating : I can only go on the feedback from my friend who received the delivery, she seemed very happy
Product : As far as I know my friend was very pleased with the orchid plant that she received
Service rating : Good, as always
Product : Although the orchid was beautiful on delivery within the last 5 days several of the unopened buds have fallen off. The previous week the recipient bought an orchid from Ikea for £5, which has not lost any of its buds and is still going strong. Considering the difference in price I feel the quality of the Serenata orchid is quite poor and I am a disheartened at the longevity of this plant.
Service rating : like the little touches of comments and telling us where the flowers are etc
Product : my friend was absolutely overjoyed with her orchids. They lasted a really long time, in fact she loved them so much that she has asked me to get her some more but she is "funding the project" this time.
Service rating : What a shame the flowers didnít arrive on time for my grandmothers birthday.
Product : Not sure what state the late delivery of the orchids arrived in they had been re-delivered so hopefully they werenít too battered on arrival.
Service rating : Regular and accurate updates. Flowers delivered at a sensible time (mid afternoon) the day after ordering, Good price for the product and service.
Product : Didnít see the flowers myself but the recipient was happy. Very striking and unusual orchids with lots of buds.
Service rating : I was very impressed with Serenata Flowers website for choice and price range. I appreciated the time taken by Serenata Flowers to leave me feedback on progress and delivery of my order. I will definitely use your website again.
Product : The order was placed for a friends special birthday and she rang me to say how delighted she was with the beautiful orchids.
Excellent service. The orchid arrived on the day i specified and the texts were useful as an update.
Service rating : i had a very good experience
Product : i saw the orchids and were very happy with them
Service rating : Without prejudice
I ordered these flowers to be delivered on the Monday for condolences on the day of a funeral. As I was unable to attend I was relying on the orchids to arrive ON TIME. They where not delivered and the excuse was the courier could not gain access to the property.
Total Rubbish..... this is a private residence in a Cul de Sac. Not a high security establishment. I had left instructions to leave the orchids on the door step in the event of nobody being there. There was a chance they would be at the funeral when the courier arrived.
I was offered a 20% discount ( to use within a month ) on my next purchase...Please donít think I will ever use your services again. Lying to me about the delivery is inexcusable, the courier has, in my opinion, not even tried to deliver.
I feel that you did not fulfil your contract with me and therefore I feel you should be offering me a full refund.
Product : I donít know or care as the moment had gone..... shame on you.
Service rating : Excellent service - next day delivery - and communication from when I bought the orchid, when it was dispatched and then delivered. I will definitely use Serenata again.
Product : This was a present for my daughter who was delighted with it, describing it as full of bloom and a good shape.
Service rating : The flowers were delivered at the time requested, thank you.
Product : The Orchids were a hit. The recipient said that they were absolutely beautiful. The way they were packed was brilliant, so the contents was delivered safely and without damage. We use your services on a regular basis and I have to say that so far we have not been disappointed.
Service rating : Very good communication and speedy.
Product : I didnít see orchid but understand it was lovely. Thank you!
I have used Serenataflowers before and the orchids lasted and lasted. Service is prompt and courteous.
I ordered some orchids, the box specified which side to lie it on and this was ignored. Instructions for where to leave the flowers were also ignored which was just lazy.
Service rating : Very good service. Kept me informed as my order was processed and the flowers delivered. Possibly the language used was a bit OTT flowery! Not sure that my £5 off voucher was taken into account. Recipient felt that leaving them behind a bin at front of house was not a safe place. I know itís difficult.
Product : The recipient was delighted with her flowers. Their smell was powerful and very pleasant. Just what I wanted. I used this firm because I was sent some orchids in January. They lasted and lasted. I think the last petals dropped off in April! I was delighted. Thank you. (purple and pink too!)
Service rating : easy to use and keep you informed
Product : nice orchids
The unusual blue orchids were beautiful.
Service rating : An excellent company,keep you informed of your order right up until they are delivered.
Product : Excellent value orchids they last a long time and look lovely.Ihave sent them to several friends allof whom have been realy pleased.
Service rating : Delighted
Product : I already did this review which I saw on the website review for Serenata I would use them again The recipient was delighted with the orchids She said they were like a Mediterranean Sea
Service rating : I have used then many times. There has never been a problem with this company.
Product : Lovely orchids that last for weeks.
Service rating : I did not know that my daughter and grand-daughter was going out early and I felt sad that they missed the delivery. Not your fault.
Product : When my daughter sent me flowers from you, I was very pleased with them and seemed alot, espically the blue orchids. My daughter, seemed alittle dissappointed in the amount received. She said it was not many. I cannot say, as I only ordered them. Apart from that, she was happy for Florrie. Many thanks.
Service rating : Delivered at the right time and easy to use website. Will use again
Product : I wanted a yellow orchid but a pink? or purple? one was received. Iím glad something was sent rather than nothing but yellow orchids shouldnít be advertised if you donít have them! I believe the orchid received was very pretty
Service rating : I was kept informed of the delivery every step of the way.
Product : The recipient loved the orchid and put it in pride of place in her house.
Service rating : lovely flowers reasonably priced. arrived in box with flowers in tubes (orchid)
Product : have not seen them myself but apparently fantastic and unusual colour and texture
Service rating : Delivery prompt
Product : The orchids were stunning and the receiver loved them. Many thanks
Recipient was very pleased with the orchid, said it was beautiful. I was pleased with prompt email confirmation of purchase and texts letting me know when the delivery was being made.
Service rating : The Bali Hai orchid bouquet was delivered on time and the packaging perfect to keep the items fresh.
Product : The person I sent the Bali Hai to was delighted with the quality of the flowers and gift message. Thank you.
Service rating : I wanted to send some nice flowers to my sister - something nice, a bit different, and no lilies (she has a cat - and lilies are toxic to cats, especially the pollen). Iíve used Serenata before, so I knew the service would be efficient and the flowers would be up to scratch. I had a quick look through their website - the filters make it easy to find the flowers you want to send for the price you want to pay. I picked some really funky blue orchids (Blue Dendrobium). Selecting and paying is easy with no hidden charges (and next day delivery is included in the price of the flowers).
Once Iíd placed the order, I received sufficient emails to update me on its progress. A couple of hours after theyíd been delivered, my sister sent me an email to say thanks with a photo of the flowers sheíd received - they looked really great, as good or better than the website photo.
Iíve used one or two other internet flower sellers in the past, and there are some really bad ones out there who donít know their iris from their elbow!
Serenata are in a different league - theyíre really good.
Product : Really nice flowers - thanks.
Service rating : Flowers were delivered as expected
Product : My mum loved the orchids I got her for mothers day
Service rating : Excellent service and delivered on time.
Product : Reciprient was very pleased with the orchid
Service rating : Have no problem with the service, but not happy with the product.
Product : Having spoken with my Mother this week, she informs me that instead of a planter basket, she received an orchid plant! The plant is nice, but not what I ordered. She lives in a small apartment, and I always send a basket because it fits in better with the space she has.
Its the first time Iíve used this website, and I have no problem with the service, and I know you have no control on what flowers your florist delivers, but it wasnít even close to what was ordered. Thanks, June Chaplin
Service rating : Flowers were ordered on Friday and delivered on Saturday with free delivery - excellent service
Product : The orchids were beautiful, the only criticism was that some were a little tired looking.
Service rating : First class service and updated continuously until delivered
Product : My dear friend was delighted, beautiful healthy orchids, in flower and budding. Thank you
Lovely orchid flower delivered on time ! 5⭐
didnít actually see the flowers but my sister-in-law was delighted with them and says they are still beautiful after a week (I bought orchids because I know how well they last). Information update re delivery was very good on day of delivery
Service rating : I was very pleased to recieve the emails with details of the flowers progress.
Product : I ordered flowers for a friend in the UK who was having a special birthday. She said the orchids were "stunning"!
Service rating : As I donít know my nieceís home, and her whereabouts, I was a little concerned that the gift of an orchid plant was left outside back of her home, with no knowledge of whether it would be seen, rescued and enjoyed. Iíd asked for it to be left with a neighbour if out. Happily I later received a text of thanks and appreciation, so my fears came to nothing.
Product : Unseen by me but appreciated by recipient.
Service rating : Service is excellent and great to receive e-mails advising what stage the gift is at.
Product : I ordered the pink orchid for my motherís birthday and she is absolutely thrilled with it. Lots of beautiful flowers and beautifully presented. Iíve order flowers & plants with Serenata Flowers for a couple of years now and they have never disappointed anyone - they just love them. Thanks for your great service and ability to deliver a beautiful product
Service rating : easy to use website
Product : My mother in law loved the orchids
Kingston upon Thames
Service rating : Very efficient and certainly kept in touch about the order
Product : Quite nice, the stumpy bits of green banana leaf or whatever could well have been done without but the orchids were nice
Service rating : Gift for a friendís birthday who was thrilled with the orchids. Delivered on time as promised.
Product : Will definitely use again
Service rating : very efficient commuicators
Product : I understand from the recipient there were 14stems of orchids in the bunch delivered. When ordering it would have been helpful to know how many stems were in the Deluxe bouquet. I may well have gone for a larger quantity at the next price. up.
Service rating : Excellent...the orchids were delivered the morning of Motherís Day for my Mum to enjoy all day!
Product : Described by my Mum as incredible!
Service rating : Quick & easy ordering process, they even delivered on a Sunday, which was perfect for Motherís Day. Will definately be using this service again.
Product : Gorgeous orchids, vivid colours and packaged well to avoid any damage in the delivery process. My mum thought the blue dendrobiums were rather spectacular!
Service rating : This was the second time I used Serenata but on this occasion I left delivery instructions that if recipient not home to leave with a neighbour. I have to say it was pretty pointless leaving delivery instructions, as the box was left in the front garden. Being a very windy day, the box was found blowing around the garden, thankfully the very fragile orchids inside were undamaged. But not impressive considering I gave very specific instructions.
Product : I did not see them but they were for my friendís birthday and she said they were lovely. But she was upset that they had been left to blow around the garden.
Service rating : excellent service, precise and fast delivery!
Product : very pleased with my orchids. my mum loved those.
Service rating : Ordered flowers for Mothers day at 5pm the night before and they were delivered right on time. They were fantastic electric blue orchids and so beautiful and fresh! Thank you so much!
Product : Fabulous!!! Never seen such vibrant colours! My mum loved them!
Service rating : First time Iíve used Serenata Flowers & I will be using them from now on. Excellent, efficient & speedy service, plus good value for money. I ordered flowers for Mothers Day only the day before & the flowers were still delivered the next day. Plus I received regular helpful updates informing me of the status of my order at every point, including when they had been delivered.
Highly recommend this company.
Product : The orchids were just as beautiful as shown in the picture - stunning & exotic vibrant colours
Service rating : Have used this company a few times & your always reliable, keep me informed & deliver early in the day
Product : Beautiful large orchids my mum was over the moon :)
Service rating : Easy website but a little confusing when some say next day and others not, - but then turn out to be.This is the first time I used Serenata, my son introduced me. His flowers were sent to the same address i sent mine, but for a seperate occasion, - the delivery was left outside the house even after giving strict instructions not to, - its a house for elderly, so requires a little more patience than normal for someone to answer door entry phone.
Product : My mother was very pleased with Spring Brights, - so far they have lasted a week, though the orchids previously sent by my son lasted over 6 weeks!! Everything arrived very well boxed.