Service rating : Delivery prompt
Product : The orchids were stunning and the receiver loved them. Many thanks
Recipient was very pleased with the orchid, said it was beautiful. I was pleased with prompt email confirmation of purchase and texts letting me know when the delivery was being made.
Service rating : The Bali Hai orchid bouquet was delivered on time and the packaging perfect to keep the items fresh.
Product : The person I sent the Bali Hai to was delighted with the quality of the flowers and gift message. Thank you.
Service rating : I wanted to send some nice flowers to my sister - something nice, a bit different, and no lilies (she has a cat - and lilies are toxic to cats, especially the pollen). Iíve used Serenata before, so I knew the service would be efficient and the flowers would be up to scratch. I had a quick look through their website - the filters make it easy to find the flowers you want to send for the price you want to pay. I picked some really funky blue orchids (Blue Dendrobium). Selecting and paying is easy with no hidden charges (and next day delivery is included in the price of the flowers).
Once Iíd placed the order, I received sufficient emails to update me on its progress. A couple of hours after theyíd been delivered, my sister sent me an email to say thanks with a photo of the flowers sheíd received - they looked really great, as good or better than the website photo.
Iíve used one or two other internet flower sellers in the past, and there are some really bad ones out there who donít know their iris from their elbow!
Serenata are in a different league - theyíre really good.
Product : Really nice flowers - thanks.
Service rating : Flowers were delivered as expected
Product : My mum loved the orchids I got her for mothers day
Service rating : Excellent service and delivered on time.
Product : Reciprient was very pleased with the orchid
Service rating : Have no problem with the service, but not happy with the product.
Product : Having spoken with my Mother this week, she informs me that instead of a planter basket, she received an orchid plant! The plant is nice, but not what I ordered. She lives in a small apartment, and I always send a basket because it fits in better with the space she has.
Its the first time Iíve used this website, and I have no problem with the service, and I know you have no control on what flowers your florist delivers, but it wasnít even close to what was ordered. Thanks, June Chaplin
Service rating : Flowers were ordered on Friday and delivered on Saturday with free delivery - excellent service
Product : The orchids were beautiful, the only criticism was that some were a little tired looking.
Service rating : First class service and updated continuously until delivered
Product : My dear friend was delighted, beautiful healthy orchids, in flower and budding. Thank you
Lovely orchid flower delivered on time ! 5⭐
didnít actually see the flowers but my sister-in-law was delighted with them and says they are still beautiful after a week (I bought orchids because I know how well they last). Information update re delivery was very good on day of delivery
Service rating : I was very pleased to recieve the emails with details of the flowers progress.
Product : I ordered flowers for a friend in the UK who was having a special birthday. She said the orchids were "stunning"!
Service rating : As I donít know my nieceís home, and her whereabouts, I was a little concerned that the gift of an orchid plant was left outside back of her home, with no knowledge of whether it would be seen, rescued and enjoyed. Iíd asked for it to be left with a neighbour if out. Happily I later received a text of thanks and appreciation, so my fears came to nothing.
Product : Unseen by me but appreciated by recipient.
Service rating : Service is excellent and great to receive e-mails advising what stage the gift is at.
Product : I ordered the pink orchid for my motherís birthday and she is absolutely thrilled with it. Lots of beautiful flowers and beautifully presented. Iíve order flowers & plants with Serenata Flowers for a couple of years now and they have never disappointed anyone - they just love them. Thanks for your great service and ability to deliver a beautiful product
Service rating : easy to use website
Product : My mother in law loved the orchids
Kingston upon Thames
Service rating : Very efficient and certainly kept in touch about the order
Product : Quite nice, the stumpy bits of green banana leaf or whatever could well have been done without but the orchids were nice
Service rating : Gift for a friendís birthday who was thrilled with the orchids. Delivered on time as promised.
Product : Will definitely use again
Service rating : very efficient commuicators
Product : I understand from the recipient there were 14stems of orchids in the bunch delivered. When ordering it would have been helpful to know how many stems were in the Deluxe bouquet. I may well have gone for a larger quantity at the next price. up.
Service rating : Excellent...the orchids were delivered the morning of Motherís Day for my Mum to enjoy all day!
Product : Described by my Mum as incredible!
Service rating : Quick & easy ordering process, they even delivered on a Sunday, which was perfect for Motherís Day. Will definately be using this service again.
Product : Gorgeous orchids, vivid colours and packaged well to avoid any damage in the delivery process. My mum thought the blue dendrobiums were rather spectacular!
Service rating : This was the second time I used Serenata but on this occasion I left delivery instructions that if recipient not home to leave with a neighbour. I have to say it was pretty pointless leaving delivery instructions, as the box was left in the front garden. Being a very windy day, the box was found blowing around the garden, thankfully the very fragile orchids inside were undamaged. But not impressive considering I gave very specific instructions.
Product : I did not see them but they were for my friendís birthday and she said they were lovely. But she was upset that they had been left to blow around the garden.
Service rating : excellent service, precise and fast delivery!
Product : very pleased with my orchids. my mum loved those.
Service rating : Ordered flowers for Mothers day at 5pm the night before and they were delivered right on time. They were fantastic electric blue orchids and so beautiful and fresh! Thank you so much!
Product : Fabulous!!! Never seen such vibrant colours! My mum loved them!
Service rating : First time Iíve used Serenata Flowers & I will be using them from now on. Excellent, efficient & speedy service, plus good value for money. I ordered flowers for Mothers Day only the day before & the flowers were still delivered the next day. Plus I received regular helpful updates informing me of the status of my order at every point, including when they had been delivered.
Highly recommend this company.
Product : The orchids were just as beautiful as shown in the picture - stunning & exotic vibrant colours
Service rating : Have used this company a few times & your always reliable, keep me informed & deliver early in the day
Product : Beautiful large orchids my mum was over the moon :)
Service rating : Easy website but a little confusing when some say next day and others not, - but then turn out to be.This is the first time I used Serenata, my son introduced me. His flowers were sent to the same address i sent mine, but for a seperate occasion, - the delivery was left outside the house even after giving strict instructions not to, - its a house for elderly, so requires a little more patience than normal for someone to answer door entry phone.
Product : My mother was very pleased with Spring Brights, - so far they have lasted a week, though the orchids previously sent by my son lasted over 6 weeks!! Everything arrived very well boxed.
Service rating : Your service was amazing! Because !was ordering from overseas for the first time i was a little apprehensive - however there was no need to worry - you phoned before delivering and all was done as promised for a very pleased Mom for motherís day. thanks
Product : The orchids were beautiful my daughter told us - a lovely fresh display. She was very happy. Thanks.
Service rating : They arrived on time and with a very friendly and personable delivery man.
Product : I bought the electric blue orchids and they are just as dazzling in real life as on the website! Absolutely beautiful.
Service rating : Flowers delivered in very good time.
Product : Mother-in-law delighted; she had never had such beautiful orchids.
Service rating : Quick service, delivered on time
Product : Beautiful orchids thanks.
Service rating : I was kept updated with friendly e-mails from the time of purchase, to the dispatch and delivery, which I found very useful.
Product : I was really impressed with the variety of flowers they have - I was looking for something different and a bit special for Mothersí Day, and compared to all the other sites around, I found this bouquet of orchids to really stand out from the crowd. The price is really reasonable too for what you get. Mum was delighted with the flowers, they looked even better than in the picture!
Service rating : Arrived on time in perfect condition. After reading other feedback I decided not to include my mobile for messages I used my email address. Very good communications.
Product : My wife was overwhelmed with her gift. The only downside there are no instructions on how to look after the Orchids. You could enclose some instructions.
My Mother was very pleased with the orchids and they arrived on time.
Service rating : Quick efficient first class service
Product : The orchids were stunning.
Service rating : I ordered the flowers the day before and was slightly worried that they would not arrive in time, but they arrived in time and I also got a message confirming delivery which was a nice touch.
Product : Although I live in Australia and didnít get to see the orchids I was told that they were really lovely.
Service rating : The service was amazing, very easy to order online and the flowers arrived the next day as promised.
Product : The comments are received from my friend after receiving her flowers was so good that I ordered the same flowers for my mother in law, who also said that they were beautiful.
I highly recommend these orchids and will definitely order these again.
Service rating : Good website but please see my comments on product - website could do with a little more description in some places as not everyone wants to buy flowers that are dyed.
Product : My mother loved the flowers - however would have been helpful if your website had specified that they were dyed...I loved the look of them and their colours, and had assumed they were a special type of orchid. I was a little disappointed to find out afterwards that theyíre actually dyed (although my mother did still love them!)
Service rating : The service seemed very efficient and user friendly as I ordered the flowers online....however the message/card I completed never got to the recipient which meant that they didnít know who the flowers were from! I had to call them up a few days later to check if they had received it.....(as I never got a thank you or acknowledgement from them which was strange hence making me wonder if they ever received them, even though Serenata sent me an email to say they were delivered!)
Product : I never physically saw the orchid but the recipient said they were beautiful.
Service rating : Disappointed I could not find an actual address for the company
Product : The orchids were a gift for my mother. The video showed each individual stem being placed in its own plastic vial, before the boquet was wrapped. My mother said that they were not in individual plastic vials and the stems were very short. The flowere themselves were beautiful & luckily my mother had a suitable vase for the short stems.
HENLEY ON THAMES
Service rating : Had the worst possible experience with Serenata Flowers.
I ordered an orchid to be sent to my mother for Motherís Day. Although I did receive delivery confirmation from Serenata, nothing was delivered to her residence or the houses next door. They denied there was a problem with delivery and ignored my other emails asking for them to look into it. 5 days later I wrote them a further email asking for an explanation and they offered a pathetic "Weíre sorry" and a refund.
Product : The flowers were never delivered, so I couldnít say what they looked like.
Service rating : Fast reliable and not oover priced
Product : My Mother was very delighted with the orchids and it ws delivered when they said they would deliver 1000% thank you.
Service rating : Serenata offer an excellent service.
Product : The orchids were beautiful. The recepient was delighted with her flowers.
Service rating : I had trouble with the website via my phone. I tried 4 times before I could place an order, I was also not able to track my order via my phone. The tracking issue i had was promptly dealt with by serenata flowers.com
Product : They were a motherís day gift so I have not seen them, but my mother said they arrived in a huge box with lots of space for the owers to rattle around. Also there were no instructions for the care of these flowers. When the website was checked it was unclear as to which category they were under. Orchids covered the ones in pots, but not the cut ones. Nor was the handtied bouquets category helpful
Service rating : Delivered as ordered. Beautiful flowers.
Product : Gorgeous orchids. Enough blooms in bouquet.
Service rating : Brilliant. Delivered on a Saturday, before Motherís Day, exactly as promised, and with a welcome confirmation after.
Product : The care. Instructions for the orchids were much appreciated. The flowers were themselves much appreciated.
Prompt Delivery and a lovely Orchid, Thank you
Service rating : Very easy and quick site to use.
Product : My mother was delighted with the orchids. Loads of them and a gorgeous colour. She was also able to open the packaging unaided - which is an important plus for her. Thank you so much Serenata!
Service rating : I have used Serenata flowers before. They have always provided a good service.
Product : The Orchid that arrived was lovely. My mum was very happy with the plant.
Service rating : Not delivered on day of request (which was at least 2 days after ordering and parents waited in all day - theses flowers were then delivered the next day and left on front doorstep - not only not good for cut flowers in this cold especially orchids but advertising to one and all that no-one was home!) system was pretty good in replying at first but when i wrote about flowers being left on doorstep not one reply!! So very poor also for some reason addresses me with a name that bore no resemblance to mine and was not even the right gender. Really not sure if I will use Serenata again but will try another firm out in the future.
Product : No comment rather overshadowed by poor service.
Service rating : Fantastic communication and really impressed with updates. Delivery notification came about 1 min after my mum got the orchids.
Product : Really lovely to offer something so unusual and great value for money.
Service rating : fantastic service
Product : did not see gift but my mum said they was wonderful orchids and a lovely gift for mothers day
Service rating : Excellent communication, I was informed at every stage of my order and the flowers were delivered a day earlier than specified. Better early than late.
Product : My mum LOVED the flowers. They arrived in perfect condition. The colour of these orchids are beautiful. My mum actually thought they were fake flowers. Iíve ordered them for a close friend and my mum-in-law and they were all very impressed with the quality of this bunch. I wish someone would send some to me!!
Service rating : Easy website to use and delivery time was nice and early.
Product : The orchid was lovely, but was a dark purple colour instead of the light pink I ordered.
Service rating : Excellent communication this was my first use of your company would recommend and definitely use again. Ordering was simple plenty of time to check address etc. Your company deserves nothing but praise from me.
Product : Can only go on my daughters opinion but she was delighted with the orchid and amused by the length of stick!
The replacement orchid is very good, although the original was very bad
Service rating : Really easy to order, excellent service, really like the contact to say when flowers have been delivered.
Product : Have not actually seen but the recipient was delighted with the orchid
Service rating : Good communication
Product : I didnít see the orchid
Service rating : My order, which was a birthday gift to a friend, was delivered precisely on time as requested.
Product : As this was a present and I havenít seen the orchid, I canít really rate it. My friend said she was very happy with it however.
Service rating : excellent service let down by product
Product : Flowers received some damage in transit and only lasted a few days before edges of the white orchids started to go brown, not what I would expect for £70 worth of flowers, wouldnít use again
Service rating : The product was delivered in a timely manner and I was updated with the progress of the order every step of the way. Very happy
Product : As I am in Australia and the orchid was delivered in Yorkshire, I can only go by what the recipient has said. She is very happy with it and it was as described on the website
Service rating : Excellent service. Ordered Thai orchids for a friend who had just come out of hospital. Arrived on time.
Product : Did not see the flowers but my friend said they were beautiful and brightened his day.
Service rating : Very convenient with on-line ordering and next day delivery
Product : Recipient was delighted with the orchids.
Service rating : Great service!
Product : The orchids are beautiful! My parents loved them.
Service rating : I had alot of difficulty to access the site as I couldnt remember my password and altho I could email you - the help took far too long - so I ordered in my husbands name and oddly enough he didnt seem to need a password at all!! Everything else was fine.
Product : Wonderful pink orchids - our daughter was thrilled with them
Schoenau am Koenigssee
Service rating : Funtioned really well. Quick reply, delivery etc.
Product : My Mother was over the moon. Beautiful Orchids!
Service rating : I sent an orchid plant to my parents. It arrived next day delivery and was beautifully presented and my parents said the plant was beautiful. It was helpful to receive email confirmation keeping me updated of the status order and delivery.
Product : Beautifully packaged and presented. I sent this to my mother and father and they were delighted - they said the plant was beautiful and it came in a sweet ceramic pot too.
Service rating : Website was easy to use and flowers arrived on time.
Product : The recipient was absolutely delighted with the orchids and we understand that they arrived in perfect condition. Many thanks
Service rating : I thought your emails keeping me up to date with your actions on my order were excellent. Very helpful when the distance Is so much. Thank you
Product : The report from my friends says they were very good I do hope they were, as my husband always brought home orchids from the far east, I just loved them and they lasted so well.
Service rating : The orchids were so appreciated by my daughter and so was the amusing not from you - it just made you different from all the other florists which I have used!
Product : Why should you not put them near fruit? We both want to know. Just keep on being "different"
Service rating : Using standard delivery the flowers were delivered on the day required, and contact with the customer service department was, to my surprise effective and efficient.
Product : The orchids and roses were packed in such a way that the were protected from damage and were in good condition. My wife thought they were beautiful and is impressed that they still look ífresh boughtí after nearly a week. All in all excellent value for money.
Service rating : First rate service
Product : the recipient was delighted with the orchid
Service rating : Communication and service fantastic
Product : Mrs Harris was absolutely delighted with her orchids.
Very impressed with after sales service and communications. My aunt is thrilled with the orchids. Thank you!
Service rating : Great service
Product : Have already sent an email , but just to say again that my Auntie was absolutely thrilled with the beautiful orchids!!
Service rating : Serenata re-delivered new flowers for free once plants stared drying out after a week. this was very nice gesture but Iíd rather have good quality flowers to be delivered the first time round. I do not want it to became a habit but the new flowers delivered last Monday are looking half - dead already.
Product : I have ordered flowers/ orchids plants two times and every time they start drying out after few days . flowers should last for a long time .
Service rating : Delivery was great and on time etc but flowers themselves were disappointing.
Product : Such a shame as pretty when arrived but massively over dyed flowers that only lasted a few days which didnít expect from these orchid type flowers and no care instructions provided .
Service rating : No quality checks on flower arrangements and unable to analyse occasions to ensure its a job well done. The disappointment was that I have chose the "premium" level and though plentiful equates to a big and "pomp" bouquet befit for an opening night of a performance. I was proved wrong.
Product : The flower arrangement was badly done. The receiver advised that the bouquet which she received twice (once in Scotland and latter in London) were badly done as compared to her others bouquets she had received for her opening nights, Her advised was to seriously stopped using Seranata. Orchids is a favourite flower in Singapore and to hear the way it was arranged, makes me mad. Every opening night of a performer is beautiful when it ended receiving a lovely spread of bouquets.....
Service rating : Unfortunately when the flowers were due to be delivered we had very bad snow. This meant that delivery was delayed by a few days. When they did arrive, a stem was broken. I informed Serenata and they offered to send another bunch which I thought was very good service.
Product : My mother loves orchids and she said these are a beautiful and unusual colour.
Service rating : I would give excellent as the wonderful orchids were dielivered on the day, but to the wrong address!
Product : the orchids were quite lovely according to the recipient.
Service rating : Very prompt service within 12 hours - fabulous
Product : Comment from my friend " the orchids are gorgeous"
Service rating : The instructions relating to contacting the receiver were not carried out as requested. However contatct was made via another means
Product : The orchids are fantastic and have brightened up the house. Will be using the service again.
Service rating : The courier didnít ring the doorbell but just left the plant outside the front door. In this cold weather it could have been disasterous for the orchid but fortunately when they were seeing guests out at 10pm they saw it. Why do they do this when people are at home, This is now the second time this has happened, an arrangement I sent at Christmas to someone in Worthing got the same treatment and was out all night in the pouring rain.
Product : Quality of plant ok
Service rating : I sent an orchid plant to someone from Australiia to England, it got there in the time stated
Product : The Orchid was as my friend stated " The most beautiful she has ever seen"
The receiver referred to one orchid. We ordered three. We darenít ask how many were delivered. Can you clarify?
Service rating : Flowers arrived on time and it was good to be able to keep a check on the status of the order and to know when the flowers had been received.
Product : My friend was delighted and said she had never seen such beautiful orchids with such an unusual coloring. She told me they were all nicely delivered in their own separate file of liquid. So pleased to be able to brighten up her day!
Service rating : Christina was absolutely blown away by the quality and presentation of the orchids.
Product : Excellently presented.
Service rating : The service is good but the quality of the flowers can be poor.
Product : The yellow orchid lost flower buds after 3 days . After initial delight the recipient thought the plant was not good and was disappointed I had wasted my hard earned cash !!!!!
Service rating : Excellent delivery service despite the holiday period
Product : The recipient phoned today to say how delighted they were with this bouquet..and how fabulous the orchids were. Hope I get to see them or a photo!
Many thanks for great service.
Service rating : - I am very impressed with your most efficient delivery.
Product : The orchids were in an excellent condition and well packaged.
Service rating : As always, easy ordering, excellent packaging and delivery on time.
Product : I ordered these orchids for my daughterís birthday and she was amazed by the colour. They were a huge success!
Service rating : Easy to use website and text notifications of despatch and delivery were helpful. Deliveries made on time and in good condition. Discount on the second order was welcome.
Product : Both recipients said they were delighted with the orchids.
Service rating : Iíve used your company before and have not had any reason for complaint. However when placing my Xmas order I wanted delivery to 3 different people at different addresses - which meant that I had to go through the whole procedure 3 times rather than place the order in one go - this was time consuming and annoying. Exasperated I abandoned the 3rd order wanting to discuss it - there is no telephone contact. Despite emailing me alerting me that the order is unfinished there was no verbal contact - you dispatched it regardless minus any message card attached to the delivery. I reckon that you web site needs to be sharpened-up offering a 2-way service.
Product : Donít know as Iíve not seen any of the deliveries - the response from the recipents was rather luke-warm - as a rule orchids get more of an enthusiastic reaction - perhaps theyíve got blase and bored!
Service rating : They are well organised, efficient and friendly. The flowers are always well presented and fresh.
Product : Fantastic. We all read up on how these rare blue Orchids were discovered in the Phillipean mountains, by Google-ing them. Though we were confused by the individual stem capsules, which are not mentioned in the "care" instructions, or on the web site.
Service rating : WEBSITE EASY TO USE
Product : THE ORCHIDS ARRIVED AND LOOKED STUNNING> HOWEVER THERE WERE NO AFTERCARE INSTRUCTIONS WITH THE DELIVERY AND DESPITE MAKING CONTACT WITH YOU ABOUT AFTERCARE WE RECEIVED INSTRUCTIONS ON THE CARE OF ROSES> THE DAY AFTER DELIVERY THE FLOWERS STARTED TO WILT AND THE FLOWERS AND BUDS HAVE STARTED TO DROP OFF> WE HAVE BEEN IN CONTACT AGAIN AND HAVE BEEN ASKED TO SEND A PICTURE BUT WE HAVE BEEN UNABLE TO FIND A WAY OF SENDING THIS TO YOU> WE ARE VERY DISAPPOINTED WITH THIS AND YOUR RESPONSE>
Service rating : Arrived on time but the cardboard box was too big for this product so the flowers looked a bit bashed up when they first arrived but they have now perked up and look lovely.
Product : The cardboard box was too large for this product so the flowers looked a bit bashed up when they first arrived but theyíve perked up now. Are these orchids naturally blue or have they been dyed?
excellent services and great orchids
Service rating : Excellent service, as always!
Product : If you like orchids, youíll love these!
Service rating : Really easy to use service. Very reasonable rates. Would definitely use again and have already recommended to others!
Product : I didnít see them but my friend sent the following message..."I received my flowers, thank you so much they are amazing - really bright aquamarine blues and greens. They are orchids. Wow!"
Service rating : Good fast service
Product : Orchids were good quality but for the money and discription of the flowers the bouquet was much smaller than we had invisaged
Service rating : Sadly, Iíd left it too late to get free delivery but I was pleased with the ease of using the website.
Product : my friend really loved the flowers - and the orchids in the bouquet were the kind I carried and wore at my wedding so it was a good memory to share with someone whoíd been there.