It conveyed the right message but I didn’t have any choice as it was the only ’Sympathy’ card.

Service rating : Even though the website said my chosen flowers were from the Sympathy/funeral range I didn’t have the option to have it delivered for the funeral so I had to have it delivered the day before. Other than that, excellent service. Was notified when the flowers left Serenata and when they were delivered.
Product : Didn’t see them before they were delivered.

Service rating : The flowers were delivered on time.
Product : I received very good feedback about the flower arrangement from relatives at the funeral and it was delivered on time - thank you.
My only concern would be the bulk email confirmation that was sent out after the flowers had been delivered, I think that had I been sensitive over the passing of my Uncle then I would have been upset at the wording of the email. Maybe if someone orders the "sympathy" flowers then they should receive a different delivery confirmation email.
The flowers and service were excellent though - thank you.

.How the heck do you rate a sympathy card?

It was good to be able to include a sympathy card, however it would have been preferable in this situation to be able to choose a more ’religious’ card

Service rating : Ordered sympathy flowers for a friend and presumed they had been delivered. It was almost a week later, and after the funeral, that I discovered she hadn’t received anything so had to get in touch with serenata to arrange late delivery. Very embarrassing and disappointing.
Product : Apparently the flowers that eventually arrived we’re nice.

Service rating : I can only comment on the ease of placing my order, the wide range of flowers available, seemingly good value for money and how efficient the service seemed to be in terms of notifying me when the flowers left the building and when they were actually delivered. Unfortunately, my recipient wasn’t in when they tried to deliver so I just hope she received them and that they were ok by the time she got home (but obviously this is no fault of Serenata flowers)...
Product : Unfortunately the flowers were sent in sympathy and as yet I’ve not heard back from my friend so I don’t actually know what she thought of the bouquet - hence the ’not tried yet’ rating. I’ll give more feedback if/when she mentions them...

Service rating : Ordered two sympathy arrangements to send to Family in UK. Had an issue with wilting, droopy roses on both arrangements. My mother-in-law and Aunt had to send photo’s of their arrangements to Serenata customer service. This was done on 06/5/13, we still have not had a reply. My Mum-in-law and family are dealing with death and grieving and still have to be sending photo’s to sort out wilting flowers. Not good.
Product : One Carnation head broken off and roses where wilting, droopy and limp (on both arrangements).

Service rating : Very poor service. Only after me chasing Serenta they had not delivered the flowers on the date stated in my order. They re-ordered and only when I chased again they were not delivered. These flowers were for ’sympathy’ reasons. I was not impressed with the service and have now ordered my flowers elsewhere & am waiting for a refund. I will not be using them again and will not reccomend to anyone either.
Product : n/a - flowers never recieved

Service rating : Ordering & communications from company excellent
Product : Am hoping they were as good as picture, but havent had any feedback from recipient as yet as they were sent as sympathy flowers to a relative living a few hours away from us!

They didnt send a sympathy card. they sent a birthday card with ’we send our condolences’ inside.

Service rating : Website easy to use. Pictures of flowers useful although sometimes the descriptions sound less than the pictures in terms of quantity.
Product : Very hard to comment on product as it was sent as a sympathy gift and I have not heard whether or not it was received and liked. I was slightly concerned when the delivery note said "left in secure location at property" when I had asked for it to be left on doorstep - I hope flowers not wilting somewhere!!

Order was for Sympathy flowers for my brother’s family. Delivery was requested for day before funeral (Thursday 18/4). Delivery was during the funeral the following day to their house, where of course no one was home. And one day too late.

Not impressed. The flowers may have looked like a million dollars, but timing is everything.

Service rating : efficient and timesaving
Product : Sympathy flowers were appreciated

Didn’t see them as they were sympathy flowers

It was ok, again could have done with a bigger selection for Sympathy.

When my neice received the flowers she said that the card was NOT a Get Well card, it was a ’With Sympathy’ card i.e. for a bereavement! That’s not very good for someone who is unwell, is it?

Service rating : Good variety of flowers and prices and nice to see something different from the generic pictures on many other sites. Had a problem with selecting a card. Mine were sympathy flowers so clicked on Sympathy, but did not like the cards and wanted to go back to the default. This proved impossible without aborting the order. There should be the option to change the card when reviewing the order.
Product : Don’t know as did not see the flowers and have not heard from the recipient

Service rating : I have used your service twice during the last week. Both recipients were overjoyed with their flowers. They were delivered exactly when and how I wished. However, there was some confusion over one of the addresses resulting in my having to put my bank details in twice. Now I am worried if I shall be charged twice for the same delivery or my sister ending up with two bunches on different days.. You have notified me of their despatch several times on different days. I have contacted your Help line but not received a reply.
Product : I chose two different bunches of flowers, both were in sympathy ,one for the death of a friend’s mother the other regarding the death of two of my sister’s pets, a cat and dog. My sister was in absolute rapture over her spring bunch. She described it in detail to me and it sounded beautiful. I may even consider sending myself a bunch to help cheer me up during this dreadfully cold weather!

Very minimal choice if sending 2 eg sympathy on one card to choose from. Doesn’t look good if same card arrives to grieving family even though flowers are very different.

I was charged £2.99 for a very cheap sympathy card that was stuck with lots of Sellotape onto a plastic stick that was at least 10 inches taller that the so called flowers.

I didn’t see the Sympathy Card but I’m sure it was fine.

Sympathy card was ok.it would have been nicer to have had a bigger option.

I had to choose the sympathy card online, personally I thought the selection was not good, I would have preferred more choice

Service rating : I ordered sympathy flowers for a work colleague who had lost his mum very suddenly. I collected in the money from everyone and said I would do it from the internet at home as didn’t have the time to check out flowers shops etc but the courier didn’t deliver, to be fair Mark was out staying at his dad which we didn’t know but they weren’t left with a neighbour or anything and it was another two days before I found out he hadn’t received them and they were supposed to be redelivered but it was another 2 days before they attempted again, still weren’t delivered and got an email asking if I wanted refund. This would have been highly embarrassing having to explain to my colleagues, then Mark came back work even more embarrassing after I had said to re-deliver, they finally got delivered - two lots of them, one rather done the original bunch which was fine but at the end of the day it was far too late for such an occasion and may have upset him all over again after he had returned to work so I’m afraid I won’t be using this them again and also they didn’t even phone me, its a nightmare if there is a big problem they should phone you on those occasions, I don’t want to have to wait an hour or hours for a reply only to get half a reply etc, NEVER AGAIN
Product : person who received them said they were lovely but obviously they would say that anyway as they were from work colleagues

No choice in sympathy cards

A bit disappointed as the recipient did not know who the flowers were sent by. As it was sent from Melbourne, Australia I included a message of sympathy!

I did not realise it was a sympathy card, wasnt shown properly on the internet.

Service rating : Very good, excellent service
Product : The client was very happy with the flowers sent. this was a sympathy bouquet and much appreciated

I appreciated you keeping me up to date with the delivery however I was not impressed at all with the silly message about Elvis. This is a desperately sad time hence the delivery of sympathy flowers and I feel you are completely inprofessional. I will not use this company again.

Service rating : Service was fine
Product : I think the tone of the emails that are sent to say the flowers have been despatched and that they have been delivered is a bit inappropriate considering I was sending sympathy flowers! Eg. "Jazzed up like the King in a fancy white outfit*, the flowers you ordered have just departed from the Serenata HQ"

I just think there’s a time and a place & perhaps you should have a seperate message that goes out for sympathy/funeral flowers!

pleased with the provision of free card, was a nice picture for a sympathy card, and there was plenty of space given for the message

Unfortunately, even though I specified this was for our wedding anniveresary, the card which accopmapnied the flowers was a "with sympathy" card. My wife was not impressed

I sent flowers to my Aunt as sympathy for the bereavement of her husband. The flowers arrived as requested and although I didn’t see them personally because I am in Canada relatives informed me that they were very nice.

I believe Serenata Flowers were let down by their courier in Bath. Sympathy flowers were left at the gate of my colleague and they were not discovered utnil the following day, battered by the rain and wind and being eaten by slugs I know that my friend has always been pleased with them and that was why I used them. I have to say, however, Serenata have agreed to return my payment.

Service rating : I believe the flowers arrived on the day, but wish I could have been sent an email just to let me know they had arrived...as they were Sympathy Flowers, I did not want to pester the recipient and it took a few days for me to find out they had arrived safely! However, the recipient was very pleased with them.
Product : Don’t know, other than what the recipient told me - never saw them

unsigned sympathy card ... the omission speaks for itself.

We have received notice the flowers and sympathy card were not delivered.

Not much you can say about a sympathy card really.

Service rating : I was informed that the flowers received were absolutely beautiful, as I live 300 miles from the recipient I had to trust that the sympathy bouquet would be as I would want. Serenata delivered in more ways than one.
Product : See above. Thank you very much.

Service rating : The flowers were delivered the next day as stated on the email and text. It was a desparate last minute search for the flowers to be delivered to the person concerned and I was very impressed with the speedy service.
Product : The flowers I chose as a Sympathy looked to be a very good mixture appropriate for the person concerned.

The card was fine but it would have been good to have more choice. There was only one sympathy card

Free postage and really fast service. I ordered mine the night before and my nana n papa received them the following afternoon. Great. Never seen the flowers myself as they were a sympathy present however, they loved them n told me they were lovely.

There was no need for a sympathy card of this size - all it needed like other florists was a small card with my note - and this was an extra £2.00 - unsuitable.

There was no need for a sympathy card of this size - all it needed like other florists was a small card with my note - and this was an extra £2.00 - unsuitable.

Service rating : Kept abreast of progress throughout the transaction
Product : The flowers were in sympathy so I would not expect to receive comments from the recipient

In general, I think the service was good, my friend received the flowers and was relatively happy with the bouquet and the the rest, truffles, teddy bear etc... However, I had a terrible time placing my order on your web site. I even tried calling the USA toll free number but did not work for me as I was calling from CANADA. Anyway, eventually I was able to place the order BUT I had no choices for a vase, nor sympathy cards. So I accepted what ever was offered to me. I would have liked some choices OR perhaps you have other choices but I was not able to activate them. I will try Serenata flowers again on a different occasion.

Thanks You,
Patrick

I found assistant very helpful when placing my order by telephone , however was not satisfied when I discovered flowers had arrived minus card to say message or who had sent them, Also not impressed by 10 per cent apology.
Flowers were sent in sympathy to a young couple and I found your service not up to usual high standard.
Everyone makes mistakes but I think your after service very poor.

Service rating : I thought the tracking information was great in principle - however the messages should be tailored to the types of flowers purchased e.g., i bought sympathy flowers and was receiving very upbeat, cheery messages about how my flowers were on their way etc, etc - this was not the right tone for the flowers I had purchased.
Product : I cannot say what the flowers were actually like as I did not see them and nor have I sought feedback from the person who I did actually send them to.

When I ordered the flowers I clearly stated that they were for my brother-inlaws funeral and asked for them to be delivered mid-day as the funeral was at 3.30pm. The flowers were to be sent to the funeral parlour. I got a delivery report to say the flowers were delivered at 4p.m. They had missed the funeral! I also got email asking if the late Colin Kissick-Jones had liked the flowers - I found this comment distressing as I had put a message to be written on a sympathy card.

While the service and efficiency were good, I was alarmed to recieve a "JOLLY" email saying that my flowers were about to be delivered, when I had specified that they were sent as a "SYMPATHY" gift. I was able to speak to the office and the rep. was very appologetic but I think care should be taken when sending out a set email message.

Service rating : Really easy to order and particularly liked the text messages confirming delivery etc
Product : As far as I know as was ’in sympathy’ so haven’t contacted for follow up

Service rating : Quick delivery and I appreciated the text letting me know when they had been delivered
Product : I have not seen the flowers as they were sent as sympathy flowers so hasn’t been appropriate to ask

Service rating : I was impressed with Serenata Flowers’ communications in letting the buyer know when the products had been despatched and when they had been successfully delivered.
Product : Although I was impressed with the service from Serenata Flowers on a buyers point of view; I heard from the recipient of the flowers that they had arrived in a bad way and after 24 hours had died. She complained to the company who sent her a replacement bouquet but I am still disappointed with the quality of the flowers. When you are sending flowers to someone else, especially in sympathy, you don’t expect them to arrive in poor health and the person you have sent them to to feel they have to complain on behalf of the person who purchased them!

Service rating : The flowers never got to the recipient - they were left at some entrance door but no note or anything was left at the recipient’s house to let them know where the flowers were. It took me forever to find a phone number on the website to call to find out what was going on. I did send an email which was never responded to. Once I did call the customer service people where always very helpful but could not do anything until they heard from the couriers which after a full 24 hours still did not hear back. And I heard no response, so I had to call back, still no response from the couriers. Finally a manager refunded my purchase which was good but the recipient still never got the sympathy flowers that I was sending - so all in all a bad experience. I did raise it to a poor rating as at least the manager had the decency to reimburse me.
Product : Don’t know as they were not delivered.

Service rating : Easy online order from overseas and quick delivery
Product : Reciever of flowers was very happy. They were sent as sympathy gift, and despite sad events said that flowers has brought a smile to her face.

Service rating : It was useful to have a text confirming the flowers had been delivered
Product : These flowers were for a bereaved colleague and she has not returned to work yet so I can’t comment on what the flowers were actually like. Thinking about the cards on the website, it would be good to have a suitable design for a sympathy card eg something in pale purple/white with a message like ’Thinking of You’.

First, the products were delivered 4 days late. Second, my message was not included so the recipient did not know I sent the items! Third, instead of a free "sympathy" card, it had a "good job" card. Mistakes happen... and Serenata apologised but never offered to remove the delivery fee they charged me.

Service rating : I really like the constant information re the process of delivery & especially knowing the flowers have been delivered. The flowers I ordered however were sympathy flowers so I think your text messages need to reflect this.
Product : Good on line.I can only see a picture of them on line & they look lovely which is why I choose them but when sending flowers in this way it is impossible to know how they look when they are delivered.

Service rating : Great thank you
Product : I sent them from LA where I live to my friend in Castleford unfortunately for ’sympathy’. They loved the colours so much (purple and white) that I believe they chose that theme for the funeral so all good. The service was smooth all the way and you kept me updated the whole time. I would use your company again for sure. Thank you. Claire Schaverien

Service rating : The flowers were sent in sympathy to a colleague and arrived as requested
Product : I didn’t actually see the flowers, but I was told they were lovely

Service rating : Prompt service
Product : Recipient was very disappointed with the flowers as the roses failed to open and the heads drooped and went brown. I was equally disappointed as the flowers were sent as a mark of sympathy. The flowers apparently are to be replaced. Hopefuly these will be more satisfactory.

Service rating : It was easy to find and buy the flowers i wanted on the internet, however i would have liked a confirmation of delivery as these were sympathy flowers it is not appropriate for me to ask the recipient if they received my flowers.
Product : these flowers were not for me so i do not know what the end result looked like.

Service rating : Easy online process to send sympathy flowers quickly from Australia to Wales
Product : Based on the recipients saying what lovely flowers

As far as I know, I was pleased with the service I had online. I don’t expect the recipients to respond as the plant was sent just to express my sympathy in a very serious illness, so I don’t know anything about its receipt.

Service rating : Loved the range of flowers and cards available but was difficult to rectify a query with the post code as booking from NZ. Info was hard to find online and the first three staff spoke to would not offer assistance in finding the right post code. They wanted me to find it and return the call with the correct code (these being international phone calls). The last customer rep immediately looked it up from the UK and was able to provide the correct information as the one I had found was incorrect. The flowers were for sympathy for a family member and so this process delayed the time when they received them.
Product : Good range of flowers for various ocassions with affordable cards to go with.

Service rating : I loved the regular updates so I knew exactly what was happening and when the flowers arrived! I also loved the upbeat way you have of communicating through your emails - it makes the customer feel important! I would definitely order from you again!
Product : I can’t say too much about it as I didn’t see it and as it was a gift of sympathy I didn’t feel it was appropriate timing to ask too many questions about what the receiver thought of the product. I did receive an email saying that everything was lovely.

Service rating : I ordered on Sunday morning for Monday delivery. It wasn’t delivered until after 8pm on the Tuesday evening. They were sympathy flowers for a close friend so I had wanted them delivered asap. If it had been for a special occasion they would have missed it. I got no phone call to say they would be late, I had to chase up myself on the Tuesday evening.
Product : Haven’t seen all the blooms in full flower yet to comment

Service rating : The internet service that was provided, was very easy to use and offered a good selection. Payment was easy.
However, I clicked on the different sympathy cards to look at them, before deciding to select the generic free one. I think I then clicked "next", so the page asked me to enter more information. I did this, but I believe it was at this point that the page also selected a "Get Well Soon" card. This was not what I wanted, especially as I was sending the flowers to my auntie, after my uncle had passed away.
I was not aware that the "Get Well Soon" card had been selected, and it wasn’t until I reviewed my completed order, that I realised.
This was possibly the worse card it could have picked, as "Get Well Soon" could be seen as a bit of an insult for someone grieving! I tried to email for a correction, but the site log-in did not work. I tried to email, but no reply. Finally, I called the number, which was answered quickly to my surprise (thank you for this). I asked for the order to be changed to a Sympathy card, as I thought this would be easier than the blank (free) card. The man on the phone was a bit hesitant to help, saying that he wasn’t sure that he could change the order now. I asked him to find out, as he said it was in "process" or "packing" (I can’t remember to terminology he used), so he then said he would ensure it was changed, otherwise he would call me back. I didn’t hear anything back from him, so thought that a "Sympathy" card would accompany the flowers.
It wasn’t until later in the week, that I found out that the "Get Well Soon" card had arrived, much to my embaressment and dismay.

I realise that it may have been either my fault or the page refreshing that led to the wrong card being selected. What I am upset about, is that I was promised that this would be changed, and yet it wasn’t.
Something, was obviously done on the order, as I see you have "Sympathy" card below, but the wrong card was sent.
Product : The flowers were nice, and well received.

Service rating : Just one minor point, depending on the occasion, perhaps some of your messages could be a little less upbeat (e.g. if sympathy/funeral flowers have been sent)
Product : I didn’t actually see the flowers myself as they were a gift for the birth of a baby. I was told they were really nice.

Service rating : Hello, I sent the flowers as a sympathy, they were brought a few days later to the funral and the bunch was patheticly small and spartan to the point where I felt embarrased I’d been the one to send them. for I have sent flowers via m&s to the same value and they were very impressive, I would not use this co again because of this.
Product : as above

Service rating : Quick, updated with delivery status, ’quirky’ comments... But bear in mind that I was sending a ’with sympathy’ card, therefore some customers may not appreciate quirky upbeat comments & may prefer a traditional ’your flowers are delivered’!
Product : I was informed that the flowers were lovely. Did not see myself.

Service rating : I ordered the sympathy flowers to be delivered the day before the funeral but the delivery van broke down (unavoidable I know) and they were delivered the next day. I would have hoped it would have been early, in the circumstances, but in fact arrived pm , after the funeral so I was disappointed.The offer to cancel the order or a discount off my next order did not really help.
Product : The flowers were beautiful and well received

Ordered sympathy flowers and paid extra for a sympathy card. Recipiant received a birthday card!

Service rating : We bought flowers that were supposed to arrive the following day, in sympathy for a death. We didn’t hear anything from the people we sent the flowers to for a few days, but since it was a troubling time, we weren’t that surprised, and it would’ve been a bit awkward to ask if they’d gotten them. Eventually it came up, a week later, that they had not. We called Serenata, who was indifferent to our complaint, and blamed it on the post. They offered no apology or discount, but just said they’d send it again tomorrow. So we ended up looking like jerks for taking nine days to get around to sending flowers, and Serenata didn’t even have the grace to apologize. We will never, EVER use this company again, I have never had such poor service in my life.
Product : I don’t know. We never saw them.

Service rating : Super quick delivery, arrived on the day they were needed! Lovely flowers The recipient has asked for the website to order their own as they were so impressed!
Product : Beautiful arrangement, not as shown due to flower availability but they were all white with just one purple flower - looked even more poignant as they were sympathy flowers. The recipient was overjoyed with them.

Service rating : Fantastic service, ordered a bunch from this site and a bunch from interflora (sympathy flowers) Serenata floweres showed up next day and recipient was very pleased!! interflora never delivered and i was eventually given a refund. will only be using serenata from now on, very reliable and excelent value!
Product : Floweres were in bud form, lovely and fresh, recipient enjoyed watching the floweres bloom before her eyes, they were just as expected and lasted very well, extreamly happy!

Having stated on the order (which was for flowers listed under the ’funeral’ or ’with sympathy’ category) that it was for funeral flowers that needed ot be delivered before the funeral took place, the flowered we delivered after the funeral procession left the house, and afterwards I received an email telling me that the deceased had been very pleased to receive the flowers. this lack of attention is disgraceful and regardless of how good / bad the flowers were, I will not only not used Serenata again myself but warn others about their lack of care and insensetive meployment of automated services.

I have used serenata flowers for many years, however not so long ago flowers I had ordered as sympathy flowers were not delivered and I ended up calling the customer services many times before they established that the flowers had not been delivered. This is not something I would have expected - I should have had a call at the first attempted delivery to say they could not find the address.

Service rating : I was very impressed with the young man I spoke to with his efforts to get the Sympathy card changed. The flowers had left by the time he heard from his supervisor.
Product : I did not see the flowers but our solicitor sounded very pleased with the flowers, and had a sense of humour regarding the card. !!

Service rating : I asked for delivery to be made on Friday 11 November. I was advised on Friday afternoon that the flowers had been damaged and so would not be delivered and that I would be emailed or texted with new delivery details. I have not yet heard anything from Seranata.
Product : The above order relates to a bouquet of Sympathy flowers and not the 20 red roses which was ordered for 11 October!