Service rating : Was kept up to date with the whole process, from ordering to delivery.
Product : Was told by my friend that the flowers were lovely. I sent them as a íthinking of youí, as she had just lost her daughter to cancer.
Service rating : it was very easy to place the order on line, the website is very customer friendly.
Product : I actually have not seen the flowers or heard from the recipient, who has recently lost her husband ( the flowers were a "thinking of you" offering ). I live in the south of England, she lives in Scotland. I chose SerenataFlowers.com because of their location.
Service rating : Quick, easy to use, fab service and good value for money, will be using again. Thank you
Product : The flowers/plant is beautiful, they were for a friend who were being induced the day after and so I wanted so send a pretty, thinking of you bouquet without it being too girly, and it was perfect.
Service rating : The ordering was a bit complicated and I think there could be a larger range of cards, especially in the "bereavement" or "thinking of you" section. Contact was excellent once the order had been placed.
Product : The recipient was pleased with the arrangement.
Service rating : Fantastic service, efficent, easy to use website and delivery quick and friendly.
Product : Lovely flowers, I ordered 2 of the same one for my sister to say thank you ans she was over the moon and one for a friend to say thinking of you. Both were so pleased with how beautiful the bouquets were, bright, fresh and gorgeous.
Will definitely be using again! Sarah, Bristol
The flowers were sent as a thinking of you present and so I cannot describe them, however they were greatly received and were called beautiful. What I can say is the purchase and service was fautless - easy, fast and next day delivery was brilliant. The range of flowers was amazing and Serenta will be my first choice from now on.
Service rating : It was useful to have a text confirming the flowers had been delivered
Product : These flowers were for a bereaved colleague and she has not returned to work yet so I canít comment on what the flowers were actually like. Thinking about the cards on the website, it would be good to have a suitable design for a sympathy card eg something in pale purple/white with a message like íThinking of Youí.
HAVE USED THE SERVICE MANY TIMES AND NEVER HAD A PROBLEM, WIDE CHOICE OF FLOWERS, GOOD WEB SITE ALL THE FLOWERS DELIVERED ON TIME AND AT A GOOD PRICE.
CAN I MAKE A SUGGESTION: THE LATEST FLOWERS I SENT WERE SENT TO A FUNERAL DIRECTOR FOR THEM TO PUT ON A COFFIN, YOUR E-MAIL TO ME CONFIRMING THAT THE FLOWERS HAD BEEN DELIVERED READ: "MAY BE ITíS AN OLD WIFEíS TALE BUT YOU SOON WILL FEEL YOURS EARS BURNING, CHANCES ARE IT SOME ONE THINKING OF YOU--------- AND ITíS NOT JUST ANY SOME ONE BUT------ "
THE FLOWERS WERE FOR SOME ONE WHO HAD DIED AND THE E-MAIL WAS INAPPROPRIATE AND UPSETTING, MAY BE YOU COULD HAVE THE E-MAIL SCANNED TO SEE TO WHOM THE FLOWERS ARE FOR AND WHEN DELIVERED TO A FUNERAL ADDRESS THE MESSAGE COULD BE MODIFIED
Service rating : reasonable prices. easy to order.kept me informed of the progress.
however, be careful of the content of the messages as they could have been annoying, the one where it said " someones thinking of you right now and mentions the recipipients name several times" ONCE was good
Product : i did not see the flowers but my poorly sister said that they were beautiful