Service rating : Good
Product : Good
Service rating : Was very well priced and delivered quickly. The emails advising delivery status is a wonderful touch
Product : THOUGHT IT LOOKED BIGGER IN THE PICTURE BUT NICE ALL THE SAME
Service rating : Recieving feedback on delivery status is a nice touch and the prices were great. Really pleased with the range and communication
Product : Looked fantastic and was well recieved. Felt it could have been bigger to resemble more the picture but still lovely
Pleased with the service - arrived as planned and I was kept informed of the delivery. Recipient was delighted with the flowers, and the whole cost was cheaper than competitors
Service rating : Great service, easy to use
Product : Friend very pleased with bouquet
Service rating : Very use to use, Serenata keeps you informed all the time, flowers arrived when expected.
Product : I didnít see the flowers so canít comment on quality. The person who got them said they were beautiful.
Service rating : great price wonderful service
Product : the flowers were a gift and have been told they were wonderful, the colours and flowers were magnificent
Service rating : website is easy to get round and order from very clear
Product : the flowers were beautiful I am told
Very good service thank you.
Service rating : Good reliable service
Product : Nice flowers
Tiny balloon, wasnít even in the flowers when delivered.
Enjoyed by all
Service rating : web site is clear and easy to use
Product : my mother in-law said the flowers were beautiful
Excellent service and great follow-up on delivery status
Service rating : The flowers were delivered on time and left where asked to. Loved the fact that youíre kept up to date with whatís happening too!
Product : The flowers were gorgeous and my auntie loved them!
it was ok
Service rating : Easy to use
Product : Flowers were terrible, not worth £100.00, small bunch and dying roses. Will not use you again. Flowers delivered from other companies for the birthday were much better and 1/2 the price.
Service rating : Great being updated throughout the process, especially as I was ordering for a special occasion and was not in the same city.
Product : Friend was delighted with her flowers, thought they were stunning.
Excellent from start to finish.
Service rating : Very good service kept informed of progress
Product : Was told the flowers were gorgeous...only one blip no flower food.
The flowers arrived a day late and the recipient had to get a neighbour to pick them up for her as she was not there that day.
Service rating : Excellent ordering system and delivery updates, but VERY disappointed that once again roses last no more than one day. They have got to sort that out as I will not order roses again. This is second time this has happened!!
Product : Note above
Service rating : Really easy to order on line. Very reasonably priced.
Product : Donít know what the flowers looked like when they were delivered, but was told they were lovely.
Service rating : After contacting serenata regarding a delivery problem, (they werenít) I was asked to wait 24-48 hours while they made enquiries. 3 days on and still no reply!
Product : Canít answer this as no flowers were delivered to the address I gave.
lovely flowers delivered on time to a remote address. very good service that i will use again. thank you.
Excellent customer service,lovely flowers but unfortunately let down by very poor courier/driver service however Serenata resolved the issue very satisfactorily
Service rating : Very prompt service. Lovely style of communication with great use of language and also kept me well informed of order progress.
Product : I did not see the flowers but I am told they were lovely!
I did not see the card.
Service rating : Failed to deliver flowers
Product : The deliveries were never made so I donít know what the bouquet looks like
Service rating : Service was good and fast. I would like to have seen more choice of flower in the unusual / different / exotic range.
Product : Would have thought paying for the deluxe they would have been a bit more bulkier but apart from this they were nice.
good service, lovely flowers, willuse serenata again
Excellent. Will recommend and use again
I would prefer abit more colour...
Service rating : Flowers delivered next day - great service as it was Motherís day flowers
Product : Delivered to other address, so not seen personally but recipient pleased with gift
Service rating : What a service, absolutely 1st class & 5 star
Product : A beautiful Bouquet at a fantastic price
Website not that straightforward. My original choice did not seem to be available for delivery on the day I wanted. Also regarding cards and message cards. Card was missing from my delivery and I do not know what I did wrong. However I was given some discount and a small refund for missing card and I was happy with this service.
Although i never saw the flowers,my mother in law was delighted with her bouquet,the flowers were high standard and looked amazing. I have used Serenata previously and would highly recommend to family and friends.
Service rating : Easy to use website,beautiful high quality product. My mum loved them. Will definately use again.
Product : Lovely scented bouquet,value for money
Service rating : I ordered these flowers for my girlfriend as I was away working offshore. I had it arranged that they would be delivered at a time where I would be Skyping her, and hence see her collect the flowers. Sadly, not only did they arrive late, but the next day, spending a night sitting in a warehouse, which is one less day for her to enjoy them. I am very upset at this, and quite frankly there is nothing I can do considering I am out of the country working. On your website, I see there is some sort of garuntee of delivery, which was clearly not kept with my service. I will not use this service again, as you would expect the primary point of your service is punctuality, which was not delivered.
Product : The flowers got a good response from my girlfriend. I have not and will not see them myself so will go by her opinion.
Flowers arrived all broken ,suspect may have been in carriers van for a while
Not happy ,I would like a refund.
Think its someting to do with the carrier as i ordered another bouquet for my mum
And it arrived ok
Service rating : Arrived a day late
Product : Flowers were lovely
Service rating : Great contact and comms
Product : Lovely product, my Mum was delighted to receive the flowers
Card is nice. However, a printed and glued in message lets it down. The time it took to print the message, cut it out and glue it in place, the message couldíve been hand written. Sloppy!
Service rating : Simple, easy, donít believe the bad ratings.
Product : Iím told they are very nice.
Always love the flowers, but delivery has always been a problem ordered middle of the week for Friday delivery and they didnít arrive until the Saturday.
Service rating : Only thing would to give an estimate of delivery time, however I realise days like
Mothers day are you busiest in the year so thank you!!!!
Product : Fresh and with good buds still to open.
I received an email telling me the flowers had been delivered, but my mother had not received them. The next day she noticed a box on a ledge above the front door where they had been left over night, and no card explaining there whereabouts. The flowers were ok but received a day late.
Service rating : Flowers looked good in picture and apparently are just as good
Product : Packing superb, product exceptable
Service rating : . . .
Product : .
Order placed on 14:2/13 but not delivered until 19/2/13 despite they bring next day delivery
Service rating : Failed to deliver item on time.Item odered 12.02 13 for valentines day. Not delivered until 15.02 2013. First reply to e-mail was ill informed giving cause for late delivery as address location (highlands ,rural) stating terms of conditions . My address was neither of these and is a normal uk mainland address. Despite 2 further e-mails I stll havent received a satisactory reason. I was offered a 20% discount on a future order( which I will not be using) but perhaps an honest, informed approach ie "we got it wrong" instead of trying to blame the customer would have been more appreciated.
Product : No problems with the product. Good quality. Unfortunately let down by poor standard of customer service.
Service rating : Ordered flowers two days prior to Valentines day for delivery on Valentines day. Flowers arrived in the afternoon the day AFTER Valentines day!
Product : Canít comment as I havenít seen them myself.
Service rating : I felt like the company let me down on this occasion, I have orderded from this company before and recieved a nice bunch of flowers on time, this time its was a tiny bunch not worth it at all and arived at a late time.
Product : It was tiny compared to other flowers I have recived from you.
ordered flowers two weeks in advance and they still came a day late. will never use again.
The delivery did not arrive on the specified date, however it did arrive 5 days later with the flowers in poor condition.
Donít know, she never said.
Service rating : Excellent service
Product : My friend really liked them. Thank you
The order itself was easy to place but i had a voucher to use which was not accepted. I contacted the company and they were good enough to credit my card back with the amount however it would have been better had the money been deducted on checkout rather than having to faff about contacting people and having them phone and email me back. I will however use this company again
Service rating : Flowers were a day late for a 60th birthday. Didnt even process the order on time! You donít have a contact number - weird, unhelpful and time consuming. When the flowers eventually showed up they were not that great and not well presented. At least the refund was quick.
Product : poor quality flowers and not nicely presented
Delivery date was missed
The vase would not take the flowers ordered as it was too small
Service rating : Arrived 1 day late, they had 5 days of a pre-order, so no excuse really, though they reckon the courier is at fault, still wasnít impressed
Product : to quote what I was told about them "gorgeous"
Service rating : Have used this company twice now and wouldnít think of using any other. Website is easy to use and the notification emails of despatch and delivery are brilliant! Flowers were sent out next day without any problems.
Product : I havenít seen the actual flowers but the recipient was delighted with them and said they were gorgeous!
The flowers have never arrived!!
Service rating : Very easy to use. Great communication to say when flowers had been dispatched and delivered.
Product : Have not seen flowers so unfortunately cannot comment.
Flowers were delivered in time and were as good as was expected, thnak you.
Service rating : Perfect and quick service
Product : Amazing flowers!
Service rating : Flowers were a day late.
Product : My aunt likes the flowers.
As this was given as a present I have not actually seen it, but the precipeant
Reason for choosing yoru service claimed next day delivery , that is order Wednesday get on Thursday, specified before noon, in request. Claimed to delivery on Friday, however people were at the residence the time of the claimed time, flowers arrived eventually on the Saturday 2 days after needed. Quite expense for what was delivered, I would never use your service again
Service rating : very efficient
Product : beautiful radient flowers
Service rating : Delivered promptly. Received text to say flowers had been delivered, thought this was an excellent idea.
Product : Lovely flowers, excellent value,
Service rating : delivered on schedule
Product : Sorry to say but just got a call from my best friend and says 5 flowers were already withered. She was suppose to take a photo to send me how the flowers look like when she received it and she wasnt so happy about it.
Service rating : flowers were delivered a day late
Product : never saw the flowers for myself, but i was told they were nice.
Service rating : great choice of flowers and ease of ordering
Product : great choice nad proces
After a mishap, the company were brilliant in sorting out the problem.
Service rating : Mixed feelings about this order. Ordered once previously and all was excellent. Not so this time. Flowers arrived in a wilted state a day late & after 6pm. This was a courier issue, not serenata. Serenata were very apologetic and offered a reissue or refund immediately. Cannot fault the service but delivery needs improvement.
Product : Flower food was missing in first bouquet and flowers were wilted but that may have been couriers fault for failing to deliver.
our friend has been telling everyone about the quality and service that you have provided
Service rating : Website was very eay to use; wide choice of flowers at a good price. Most importantly, the flowers were delivered on time as requested. Many thanks!
Product : Havenít seen them myself, but the recipient liked them.
Service rating : GOOD SERVICE
Product : GOOD SERVICE
I was not happy with the services because the delivery was not being meet. The birthday was monday and the flowers areeived on tuesday. So its a poor services
Service rating : Good products and good service
Product : Delivery was made early on the day requested.
Service rating : Very prompt service, no issues at all and the flowers were lovely.
Product : Very pretty, and good value
The flowers that were delivered to my friend who is very sick were late and nearly dead. The only reason I rate poor rather than bad was when her mother phoned to complain they apologized and resent flowers. So the customer service saved it been horrendous experience! However the family has enough to deal with at moment without having to phone about almost dead flowers been delivered!
Beautiful flowers delivered same day, even drove a couple of miles to a different location when the delivery driver was told my wife (the recipient) wasnít at the delivery address.
Service rating : Very efficient service with a wide selection of flowers and arrangements
Product : The flowers were beautiful and had my girlfriend smiling for days. And yes, I got the kiss.
Service rating : thank you to serenata. flowers delivered on time.
will use your company again. thanks again
Product : my cousin was very pleased with her flowers and she said they came at the perfect
time for her as she had the realtors arriving the next day.
Service rating : Very helpful in attempts to identify the correct address/postcode of the recipient.
Product : The recipient, a lady of 95 years, was delighted with the quality and range of flowers in the Twilight bouquet.
Service rating : happy with all aspects of the service
Product : the family I sent it to were very pleased with your flowers
Service rating : Fast delivery. Followed the instructions I left. Fair price and user friendly website. I will defiantly use this site again. XxX
Product : I got white roses and they are amazing quality. So fresh and well presented.
Service rating : Very fast and efficient
Product : Very please beautifully packaged.
Service rating : Recipient was delighted.
Product : Flowers were beautiful and exotic
Service rating : Service was excellent, kept you informed of delivery and was on time!!
Product : I thought the flowers were of a general standard but, the bouquet I chose, was beautiful and excellent value for money!!
Service rating : fast and efficient delivery
Product : the recipient was delighted with the flowers
Received text message on the Monday to say flowers would be delivered later that day and they were not delivered until the Wednesday. If there was a problem i would have appreciated them contacting me!!