Service rating : I received an email and a text saying my flowers had been delivered and received by the recipient. In fact, the order had NOT been successfully delivered and the flowers were left in a depot somewhere. No one contacted me about this and I had to continuously chase them via email (as no CS number is given) for either redelivery or a refund - of which neither was offered.
Product : As above - the flowers were not actually delivered!
Service rating : good flowers
Product : delivered very late
Service rating : very good
Product : good
As above. Reasonable price and option of vase makes gift much more useable for recipient. Well done.
Very impressed with the service given and will definately use them again
Service rating : Excellent service and good communication.
Product : i did not actually see the flowers as these were a gift for an employee but i was told they were beautiful.
Service rating : Very quick service and easy website to use
Product : Always looks less flowers than you think...but they are delivered and the work is done for you I suppose.
Service rating : Good service and keeps the customer informed and able to track it online.
Product : Lovely flowers!
Service rating : flowers were left outside the gate (despite the gates being open) next to the rubbish wheely bin which was due to be collected - luckily the flowers were not taken with the rubbish!
Product : small display for the price
Havenít heard from recipient
Service rating : It was good to get emails confirming the order, saying when it was on itís way and when it had been delivered.
Product : Itís difficult to rate flowers for value, as the recipeint is unlikely to know the price or say they were rubbish. Bit more expensive than other suppliers but the service (above) was good.
Service rating : Very good selection of flowers
Product : Good arrangement
Service rating : I was really really impressed by the cost, the service and the accuracy of the description
Product : My friend adored them.
Service rating : Easy every step of the way with excellent follow up right through to delivery
Product : I didnít see them but hear that they were very beautiful
happy with the service, ordered them at 7pm and delivered the next day with texts to update me on their transit.
Thanks for this chance to contact you as I tried calling after delivery but could not get through. I thought the website etc was good but unfortunately I was really disappointed as the flowers I ordered for my wife (for our 20th Wedding Anniversary) were not delivered on the specified day..(!) Highly embarrassing for me as I had to work away from home that week and I was relying on the flowers to improve the situation. When they arrived (a day late) my wife said they were nice - but unfortunately it was too late by then :-(
Service rating : Good
Product : Efficient service and mum loved the flowers
Service rating : The roses survived but the stocks were dead.
Product : Flowers for a birthday were sent to the wrong address. they were delivered to the correct address the following day by which time the stocks had rotted.
Service rating : Fantastic speedy overnight service, couldnít be more pleased.
Product : Flowers looked lovely on arrival, lilies in bud, very quickly opened up creating beautiful display! Again, exactly what I was hoping for.
Efficient and product matches description. I was impressed that ordered late at night and they still managed to do a next day delivery.
I DO THINK THE CARD IS OVERPRICED
Excellent service - would definitely recommend!
Rather a small box, but delicious.
Service rating : Great website and tracking updates
Product : Great website and tracking updates
Service rating : They always deliver on the date they say and will let you know if they canít for some reason. They deliver with a smile and are pleasant and polite. Past gifts of flowers i was told lasted really well and flower quality and value for money really impressed me . I have recommended you to friends and family and they all agree.
Product : My elderly relative loved the flowers and the arrangement
Service rating : Flowers did not arrive until Saturday even though I received a text on the Friday to say they had arrived!!
Product : Lovely flowers
The flowers sent for my sisterís ninetieth birthday arrived on time: she tells me that the perfume from them fills her room
Delivery at a sensible time on a birthday
Have used Serenta Flowers on a number of occasions and each time I cannot fault the service. Very helpful, flowers are beautiful, and delivery times are prompt.
Service rating : Quick delivery
Product : Beautiful flowers
Service was good. Flowers arrived on correct day and in good condition.
E mail and texts sent to confirm order.
Excellent service and beautiful flowers that are still in bloom a week later, leaving a very happy wife!
Service rating : quick and good service kept me informed all the way
Product : I have not seen the product but the receiver loved them
Service rating : Easy to use their web site. Kept in touch with order status and delivery.
Product : Receipient of flowers was very pleased and they sent me a photo of them and they looked very good.
Excellent from start to drop off.
My first order went through very well.
My second has not been completed. I have no street number only house name
I have sent numerous emails to this issue but no response!
Can you help? S. Herrman
Flowers were purple not blue.
My sister was delighted with her flowers, they arrived at a good time and were well presented.
I have used Serenata Flowers before and was always pleased with the service.
Service rating : I found the website difficult to navigate. For instance when I left the mobile phone space blank the order would not proceed and there was no indication why.
Product : The flowers weregreat
Service rating : No problems,efficient service
Product : I did not see them but told were good
The product was not delivered, so cannot comment.
Very happy !
Service rating : Fantastic service, reliable and brilliant flowers.
Product : Beautiful, thank you!
Service rating : Flower combination was lovely and they were carefully packed and arrived when they said they would.
Product : Although the flowers were lovely, they only really lasted for about 5 days in best condition. My mother had also received 2 lots of flowers from other major companies and these lasted quite a lot longer.
Service rating : very good especially as flowers delivered on a sunday
Product : i did not see flowers but am told they are wonderful so thank you
A fantastic super quick service!
havenít seen the card!
Reasonably priced and reliable delivery.
Service rating : Fine.
Product : Miss leading image. When flowers arrived seemed half the amount to what was advertised. For the price I paid I expected a lot more. Wonít be using this service again.
Service rating : Arrived on date requested - very pleasant service
Product : Beautiful flowers - perfect gift
Fantastic service- great prices too
My mother was so pleased. Amazing service and products. Thank you
Service rating : Excellent service - kept informed every step of the journey. Prompt delivery too.
Product : Beautiful flowers!
Service rating : Great efficient service - thank you
Product : My Mother In Law was very happy!
too small for flowers
Service rating : didnít see the flowers, paid for, but fobbed off with it was my fault as I didnít read the small print. IT WAS A FUNERAL !
Product : didnít see them, as stated
Beauriful flowers thank you!
Service rating : Easy to order, good selection and arrived as promised.
Product : Present so I didnít see them but my mum was pleased
Service rating : I have just spoken to my Mum in the UK and she says her flowers arrived in a dehydrated and droopy state. Unhappily this is the first let down I have had from you :-((
Product : The water in the vase turned blue - too falsely coloured
Flowers were not delivered on the correct day. I requested a refund and then got a note the following day to say they are on their way. I can only describe it as inept
Service rating : Very efficient and reliable
Product : The person who received it was thrilled and said it was a beautiful bouquet with really lovely co,our selection.
Service rating : Arrived well packaged
Product : The quality was amazing and they still look lovely after 10 days later in a vase
Service rating : Quick delivery and sue loved them thanks
Product : Lovely flowers she loved them
Service rating : good service
Product : nice flowers
Service rating : The website was relatively easy to navigate, the only downside (if you can call it a negative) was having too much choice. Will definitely use this site again.
Product : The flowers arrived on time, in pretty good condition, but for the money Iím yet to find anything which even rivals them. Would definitely buy again
Delivered according to order.
Flowers arrived 1 day late
Delivery courier good be a better class of courier
Service rating : Item was never received - Delivered to the wrong address. Customer service team never compensated and claims since they have obtained a signature, then thats enough ! So as far as I am concerned, this could of been delivered to a kebab shop, obtained a signature from them would of fulfilled their obligation. Very bad practise of customer service.
Product : Item was never received - Delivered to the wrong address. Customer service team never compensated and claims since they have obtained a signature, then thats enough ! So as far as I am concerned, this could of been delivered to a kebab shop, obtained a signature from them would of fulfilled their obligation. Very bad practise of customer service.
I would have preferred more of a choice. I havenít seen the card in person so canít comment on the quality.
The website was easy to navigate, the flowers were at a competitive price and were well received by the person they were sent to. Plus, the 10% discount on the next purchase was a nice touch. Will definitely use again!
Service rating : Flowers delivered the next day as promised.
Product : Recipient delighted with flowers, said they were lovely, beautifully wrapped and well packed.
Service rating : The web site is really excellent
Product : I am told by the recipient, a former florist, that the flowers were really fresh and very well packaged. This is from someone who recently took flowers back to M&S as they were not fresh.
Service rating : I like the way you send emails to confirm and about delivery. You feel confident in the company.
Product : My mother was very pleased with her flowers.
Service rating : I was delighted with the tracking info on both the delivery and the execution of placing the order.
Product : The recipient of the flowers said they were beautiful. I didnít personally see them but I am pleased she was happy with them.
Service rating : Wonderful customer service and easy to use website
Product : Always a high standard. Only once flowers were not in good condition. Have used service once since then and was very happy. Will continue to stay and hope not to have a repeat. Thanks!
Service rating : Brilliant next day delivery.
Product : Lovely flowers
Service rating : very efficient service!
Product : this product was very appreciated
Service rating : Paid £47 for a larger bouquet...although they were lovely & my partner was thrilled the bouquet could not be called "large"
Product : Lovely flowers
Service rating : Great service and communication. A***
Product : Super gift.
Service rating : Prompt and delivered when asked
Product : Slightly closed at first but opened to be lovely
Always use Serenata, quick, easy and great quality for the price.
Service rating : Flowers delivered on the day asked.
Product : My mother enjoyed her flowers, ordering system was very easy too.
Nice card, but maybe a bigger selection to choose from is needed!
I liked the updates about despatch and delivery
Really good value and service. It was good to get the email confirmation of delivery, and the recipient of the flowers was delighted.
Fast+ great flowers
Service rating : Easy to use. Great choice of flowers at a reasonable price. Would definately use from now on. Can not fault them. Thank you very much.
Product : Flowers looked amazing. One very happy lady.
Service rating : Excellent
Product : Would not hesitate to use or recommend
Nothing was said about this.
Great service, Will certainly use again
The flowers I sent to Mrs Jill Kazem were delivered
without a word as to whom had sent them. I paid £2.99
for a card and wrote a message as well. Mrs Jill Kazem
from 5, Orchard Close Newton Poppleford Devon had to go
around asking neighbours whether these flowers were for
some one else I paid £24.00 for this service? a degrace!