All aspects of communication were fab but the delivery really let the whole experience down!
As the flowers were thrown over the fence ! These were delivered to a bushiness and we were all on sight the delivery man did not even ring the bell.
Service rating : Great service and lovely flowers again. Serenata have never let me down.
Product : The flowers are gorgeous according to my sister in -law.
Service rating : Fantastic service. Kept me informed of each stage of my order and made a poorly colleague feel much happier.
Product : Although I didnít see the item, the recipient was more than happy with the flowers she received.
Service rating : Easy to order & was kept up to date with status of the order & delivery.
Product : Flowers were for my sister-in-law who said they were absolutely beautiful.
Service rating : easy to order, and love the updates regarding each stage of delivery.
Product : Did not see it but was well received and well liked.
Service rating : Excellent service and perfect flowers. very good value for money.
Product : Recipient was thrilled and reported that the flowers are lovely and very well presented and packed,
Service rating : Service is good, easy ordering, delivered as they promise. Products... not so great, a little on the small side, could look stingy.
Product : Too small. Flowers of good quality but too few of them so the bouquet looks cheap.
Service rating : delivered on time and in great condition. expensive for what they are but have used serenata many times and they have the best delivered flowers i can find :)
Product : very nice and colourful, loved by girlfriend
nothing wrong with that it was sweet she loved it
Service rating : Very good service and prompt delivery.
Product : Recipient adored the beautiful bouquet. .
Service rating : Very quick and efficient service and was kept informed of the progress.
Product : My friend loved the flowers.
Service rating : Had txt to say flowers were en-route, and txt to say flowers had been delivered. Delighted with service.
Product : Didnít see the flowers myself, but mother-in-law was delighted with them.
Service rating : Excellent speed of delivery and great options. Received accurate text messages with delivery update.
Product : lovely product!
Service rating : Arrived when expected and good communication from departure through till delivery.
Product : As advertised
Service rating : The service was excellent as they kept me informed via email as to when the flowers were going to be delivered and where the courier was at any moment in time.
Product : Overall the flowers looked great but the only criticism was that two of the white flowers had started to wither at the edges (only slightly)
Service rating : Easy to order. Lovely varied selection of bouquets.
Product : Sent a bouquet to a friend diagnosed with a serious illness,didnít see the product myself but my friend said it was lovely.
Service rating : Nice flowers and service, nice touches with the text messages. Good experience
Product : Flowers looked nice, after a few days they looked bit tired, saying that she loved them
Service rating : All flowers ordered have been delivered on time and I have been kept informed as to their journey and time of delivery.
Product : The recipients have told me the flowers were beautiful but I havenít seen them myself.
Service rating : Excellent service from the confirmation of order to delivery. Constantly kept customer abreast of the status of the order.
Product : Recipient very impressed and satisfied with the delivery.
Very efficient service.
I know I can always count on Serenata to deliver beautiful flowers at reasonable prices - I recommend their service to everyone.
Service rating : I was kept in touch by e-mail and text about when the flowers would be delivered, and they were delivered the day after I ordered them as requested.
Product : Although I didnít see the flowers, as they were a gift for my Mother, she was absolutely delighted with them.
I will use Serenata flowers again!!!!
Service rating : easy to order and kept up to date with every step of the delivery and great prices. will definitely use the company again, thanks a bunch :-)
Product : beautifully cut fresh flowers. Thanks
Service rating : Quick and efficient.
Product : I didnít see the hamper, but the recipients were delighted.
Service rating : Wouldíve prefered for the flowers to have been delivered earlier than they were.
Product : My wife loved the flowers!
Sorry but I havenít seen the product
The flowers were lovely my mother was over the moon thank you
Excellent service, really helpful and even let you know when itís been delivered
My brother in-law and his wife loved it.
The recipient was very pleased with the flowers.
Service rating : Very impressed with the quick service. I ordered it before 6pm I think, and was very happy that they were able to deliver the next day.
Product : Unfortunately I have not seen these myself, however I am told they were simply stunning. I saw other reviews and the picture sold these to me, and I am so glad they did. I am getting ready to order them for someones birthday already.
Service rating : Always prompt. Always good quality
Product : Beautiful and vibrant
Nice enough chocs, especially as they are free.
Service rating : Very efficient and professional. I was kept in touch with the journey of the bouquet, on itís way to be delivered, which was a really nice touch.
Product : My daughter-in-law was delighted with her bouquet.
Service rating : The tracking service was very helpful.
Product : The recipient of the flowers was delighted with their quality and freshness.
Service rating : Communication was clear and the recipient was delighted.
Product : Mum absolutely adored the flowers; many thanks.
Service rating : The elderly lady for whom I bought the flowers was delighted with the quality of her bouquet.
Product : I did not see the flowers myself but the friendís family said that they were impressed with the beautiful flowers and with the condition of the arrangement when it was delivered.
Great to be kept informed of progress from order to delivery
Service rating : Great, quick and excellent service
Product : The receipient liked the flowers and mentioned them as absolutely stunninh!
Flowers arrived bashed about it their box, and limp. Flowers did not perk up and failed to look presentable
I got some of the address wrong but you kept emailing me and telling me to make sure as order could not be sent , So saving me money " but we got there in they end " thanksyou so much x
Great selection of flowers, great service and delivered quickly
Service rating : Service as promised
Product : Super quality
The recipients of the Diamond Wedding display were more than happy with their bouquet.
Excellent customer service, will definitely use them again.
Pretty card for the occassion however I would have liked more choice of design.
Service rating : See below.
Product : Very very disappointed. It looked nothing like the picture on the email - colours were not the same. Went for a deluxe bouquet and actually looked smaller than the smaller bouquet featured on the website. Was sent as a Get Well gesture for a work colleague, and really feel let down.
Service rating : My order was dispatched and delivered .... I was kept informed throughout the process from order - to delivery .
Product : The recipient was very pleased with her bouquet .. and informed me they were Beautiful .I will most certainly use your service again and be recommending Serenata Flowers to friends and work colleagues.
Thank you Serenata x
Service rating : Great service,would definetely use this company again.
Product : My friend called me to say the flowers were fantastic. The bouquet was so big she could not put her hands around them. She said she had a wonderful selection of blooms.
Service rating : Easy to use, decent price and fantastic service.
Product : My girlfriend loved them, so thatís what matters!
Service rating : I will definitely use SerenataFlowers again. The ordering was easy, the flowers delivered as instructed and being able to track the order was very informative and fun! Excellent service.
Product : The recipient was over the moon over the gift and commented on how beautiful and fresh the flowers were. She even commented on the quality of the card enclosed with the flowers. This gift was to cheer her up and it certainly did that so many thanks to SerenataFlowers.
Service rating : Flowers were delivered when expected and I was kept updated with the progress of the delivery. Great service.
Product : I havent seen the flowers yet.
Service rating : excellent all around
Product : excellent all round
My nan had to go into hospital on the day the flowers were due to be delivered. serenata were fantastic and held the order for a couple of weeks until my nan was home. They were really easy to deal with and I was really impressed with their service.
Service rating : Excellent highly recommended
Product : Excellent lovely item
Service rating : Excellent highly recommended
Product : Excellent lovely item
it was nice
Again Iíve not seen it but have been told it it is lovely.
Service rating : I did not like the packaging and presentation of 5 stems. I would want a refund please.
Product : The flowers ordered arrived in a huge box, but when it was opened there were only 5 stems! For the price that I had paid, this product was a huge embarrassment for Fatherís Day. I wonít be using this service again.
Beautiful flowers! Thank you x
Service rating : Excellent service, easy to use web page and prompt delivery.
Product : Didnít see flowers but recipient was very happy with them.
Fantastic service. Best ever.
Service rating : Very easy to use web site, kept informed on order progress.
Product : Flowers were nice but they didnít look like the pics on website. Also paid to have them super sized but on arrival they seemed to be the standard size.
wonderfull service cant fault it
Service rating : Canít fault it
Product : Pleased with the quality of the flowers but slightly disappointed with the quantity...I ordered the largest size but the bouquet still didnít seem that big
I was really pleased by the quality and size of the teddy
Service rating : The best service I have ever come across no matter what the product..
Product : We have been told that the flowers were beautiful.
Service rating : Never received flowers,never followed delivery instructions and they left flowers in open view of street to get stolen
Product : Never received product
Very impressed will buy from serenata again
Service rating : service was amazing. did not see flowers
Product : service was amazing!
Service rating : Efficient
Product : Gorgeous and true to picture
Service rating : The service was speedy and very professional
Product : The flowers were beautiful and cheered up a very sick lady thank-you
Service rating : EXC COMMUNICATION VIA TEXT FROM THE MOMENT OF ORDER TO DELIVERY! FANTASTIC VALUE FOR MONEY SERVICE.
Product : BEAUTIFUL FLOWERS FOR A GREAT PRICE THAT ARE DIFFERENT TO THE USUAL CARNATION SO TO SPEAK! SMELT LOVELY TOO!
Service rating : Excellent services couldnt fault them in the slightest great delivery pricing and timing
Product : Excellent size really made the day special :)
Very good service
Great company. One feedback is discount vouchers for next order. Would be great to send in email so that it can be used next time.
Service rating : Very easy to use and quick delivery.
Product : Recipient was very pleased with the flowers
Service rating : Easy to order and had a text to confirm that the flowers had been delivered to the recipient
Product : Although flowers not seen by myself the recipient was delighted with the bouquet
My sister loved them, lovely birthday surprise
The bouquet was delivered on the day promised and was much appreciated by the recipients.
Service rating : I liked being able to track the item to the door.
Product : the flowers did not look as good as they did on the website.
Service rating : Always excellent service and flowers are just amazing.
Product : Never had any problems with the flowers always fresh and beautiful, my daughter-in-law was so surprised to receive the Roses which has been a wish of hers to have them hand delivered as well, she never stopped crying all day.To say she was pleased is an understatement. Well Done Serenata, very , very pleased customer.
Easy to use website, flowers delivered @ venue with excellent packaging
So much simpler, straighforward and better value than the mjor flower retailer. Excellent service and excellent website. So gld I found you.
Service rating : When I had problems paying for the order and emailed them, they quickly answered and found the postcode for me.
Product : The bouquet did not look like the picture, but hopefully when the buds open they will look much better.
Service rating : Wonderful service. Informed about progress of delivery at every step
Product : My friend was thrilled with them.
Service rating : Excellent website, ordering service and delivery was on time.
Product : Really disappointed with the size and flower variety as feel it was not as described. In fact, I would note a similar sized bunch for about £2-£3 at the supermarket, so reckon that makes free delivery about £7! Would have rathered paying some P&P and getting a decent bunch of flowers as they looked rather pathetic!
The text updates for my order status were brilliant.
Great bunch of flowers, excellent price & great courier! Will definitely do business again. Many thanks!
Service rating : Very happy customer
Product : Lovely deep red colour, my partner loved them.
Service rating : Always fast and efficient. Serenata keep you updated every step of the way.
Product : I did not see the flowers but was told by the recipient that the flowers were "gorgeous". They stated that they had received lots of flowers and the quality and presentation of the bouquet were by far the best that they had received.... I must have spent a fortune; if only they knew!!
Mydear friend was delighted with the service and the quality of flowers I would use the company again with out a doubt.
Service rating : Good feedback ref having trouble with last page of payment!
Product : Currently working away so only just found out how the flowers were, roses died after 2 days an the green was pretty much the same!