I used SerenataFlowers a few times now and I am always satisfied .
VERY HIGHLY RECOMMEND - I WAS KEPT UPDATED ALL THE WAY THROUGH AND THE FLOWERS WERE LEFT IN THE SAFE PLACE I ASKED. REALLY GREAT SERVICE EVEN THOUGH THE RECIPIENT LIVES IN A RURAL AREA! THANK YOU!
Service rating : Iíve used you 2nd and both was beautiful
Product : Beautiful flowers and very good service
Service rating : Great service. Did as they promised & kept me well informed
Product : The recipient was really pleased with the flowers.
Service rating : I have used this service twice now and am extremely impressed by the service - the updates are brilliant
Product : Was a lovely gift - very goo value for money!
Service rating : Excellent service and products
Product : Really pretty and unusual
Service rating : Excellent communication, professional service
Product : Bought for a friend who said they were lovely
Service rating : The communication was excellent and delivery perfect timing
Product : Was unaware of the condition of the flowers as it was sent as a mystery gift but they had the desired effect .
Service rating : ordering was a nightmare
Product : the flowers were great
was a bit deflated on arrival
Service rating : cost £19.99 I could have got a same size bouquet from our local flower shop for £3.99
Product : total rip off
Service rating : Service was excellent
Product : Everything went really well
Service rating : I found the service excellent in every way.
Product : I am told the blue flowers were very pretty and the bouquet most acceptable.
Service rating : Easy website to use and kept me updated with delivery information
Product : Flowers died after 24 hours..... Not good
Very quick service
Service rating : The flowers were delivered on the date requested - which was good considering I didnít order until quite late the night before.
Product : I didnít see the flowers personally but my friend said they were all in bud (as described on the web site) and were beautiful. I will definitely use Serenata Flowers again.
Have been told the bear was mighty cute.
Service rating : Excellent service
Product : Lovely flowers
Service rating : Reasonably priced, kept up to date with when flowers dispatched, delivered.
Product : Recipient delighted with flowers. Thank you
Service rating : The first time I have used your company & I was very impressed by the service, it said I could track my order but this was nit necessary as I was kept up to speed via txt messages. I would recommend this company highly.
Product : As far as I am aware the recipient liked the flowers flowers,but as I havenít spoken directly to her I feel at this point I can only say good.
Service rating : Brilliant!!! I was kept informed by e mail thru each step from order to delivery. It was all so simple!!!
Product : The flowers were perfect. Thank you.
Service rating : delivery driver left flowers at front of property in direct sunlight and in full view of main road by the time the recipiant got home from work they were very wilted very dissapointing.
Product : would have been ok if left were they should have been.
Service rating : Easy to order and the Company kept me fully informed.
Product : Did not see them so cannot comment.
Service rating : I like how they let me know when they have been delivered.
Product : It was just as I expected.
Service rating : An excellent service
Product : The flowers were beautiful and the ones I had for my birthday on the 5th of June are still lovely today ie 15th!
Service rating : Good service
Product : The person who received the flowers was delighted with them but did mention that they had drooped quite a bit on arrival.
Delivery ok flowerís looked nice but died after 2 days very disappointed waste of money will not.be buying again from you
Excellent service, my sister was delighted with her flowers
Service rating : very good
Product : very good
Really professional service, kept me up to date of my delivery at all times.
Service rating : Very nice
Product : Worth the money
Service rating : Like how Serenta update you once the goods have left the delivery office and give you a progress of the delivery.
Product : Liked the look of the Twilight bouquet with the mixture of purple freesias and ivory roses mixed all together but unfortunately my girlfriend showed me a photograph of the bouquet but flowers were not mixed together as per the photograph, the freesias were all at one end of the bouquet and the roses at the other end so not as per the picture which was disappointing.
Service rating : Very fast service. I ordered in the evening and they turned up 2 pm the following day.
Product : The flowers were beautiful and my mum was very pleased with them
Service rating : They use Yodel to deliver, and Yodel are appalling . Ordered flowers for an Anniversary and they arrived finally 36 hours late . Will never use them again.
Product : Against all odds because the flowers had been on the delivery van for two working days, the recipient said the flowers were very nice. What a shame the service was so poor. Serenata need a more reliable courier service. Yodel has cost them my custom.
Service rating : fantastic very happy friend
Product : flowers were wonderful
Very fast delivery. Recipient said she had never received flowers like them in her life, they were fabulous.
Service rating : Overpriced, overpackaged.
Product : The flowers themselves were fine.....but way, way overpriced.
Service rating : Flowers were delivered late, despite my attempts to ensure that they werenít. Communication with the company was appalling as i was unable to talk to anyone. The only form of communication was delayed emails.
Product : Roses did not bloom.
Service rating : Booked late on the friday night for delivery on the Sunday and went without a hitch.
Product : Not sure from website how big the arrangement was. Feedback from my mother was that it was ímediumí, which might have been a little expensive for c£30 with delivery.
recipient was delighted with her flowers and they arrived exactly as promised
Service rating : Easy to order- my first time using you- do you have an iPhone app??
Product : Mum loved them
Fast and easy to use
Service rating : quick delivery
Product : The flowers wilted after only one day I am not happy!
Service rating : Fantastic service quick and easy
Product : Lovely flowers and arrangement went down a treat
I didnít see the card as it was a birthday present but the recipient was very pleased with her gift.
Service rating : Service good.
Product : The flowers received did not look like the bouquet on the website - there was so much green leaf in there and much less flowers. I am disappointed. I paid for the deluxe and the flowers donít even look as good as standard!
Delivered on time and apparently were beautiful according to the recipient :)
Service rating : Flowers were delivered well - but will never use again
Product : The actual flowers were nice, but there were very few of them and when you pay extra to get more and the deluxe you expect more, i dread to think how many flowers there would have been if i hadnt upgraded!
Service rating : Delivery was on time and the flowers were delightful.
Product : Well packaged for safe delivery.
Service rating : Delivery service has always been punctual.
Product : variety and quality of flowers was excellent,as always
The chocolate and bear were very unsubstantial.
The chocolate and bear were very unsubstantial.
Service rating : Good delivery time etc
Product : Could hav had more greenery to support the flowers the box was not padded so blooms were rolled around a bit
Service rating : Generally good, although occasional delivery issues i.e the delivery man has left the flowers with the neighbors and not bothered walking up the road!
Product : Overall the flowers were nice but some of the stems on the roses I ordered had snapped.
Again, didnít actually see it but recipient happy.
Service rating : No problems, perfrct!
Product : No problems, recipient extremely pleased.
Didnt look like on the photos paying alot of money for flowers should look better then cheap flowers of market where price is max 10pound. But thats happen when flowers comming inside carton. Is just my opinion but was getting from other comapny hand to hand not inside box.
Service rating : Good service - easy to use and track the order
Product : Had happy anniversary on the front for ívalentines dayí
Service rating : Excellent
Product : Excellent
Excellent service, my friend was delighted. Thank you.
Very well received by reciipient.
Service rating : They have a good selection of flowers easy to order and deliver when said.
Product : my sister says the flowers were lovely.
Would have given them excellent but this time they missed off a gift card with a very important message on it.
Service rating : Very good communication. Kept me informed on status of my flowers before and after delivery.
Product : Flowers were lovely and fresh and lasted. However bouquet was a little on small side.but they were cheap so I guess no complaints should be made.
Quick and effienct as usual!
I emailed afterwards because the delivery was made during really bad snow and still arrived on the day. Fantastic!
Service rating : Still waiting for flowers to arrive. Now a day late!
Product : Order not arrived as requested.
Easy web site and quick delivery service
Service rating : Always efficient, quick free delivery.
Product : Good quality flowers, long lasting
Unseen by me or by intended recipient
Service rating : Would have preferred to rate Average but Poor is too harsh. The delivery was made at 6pm which was very late for someones birthday.
Product : They looked a lot smaller than the picture and although nice they looked like a £8 bunch of flowers from Tescos. Not sure whether I will use again and may just spend that little bit more on Interflora.
Service rating : flowers arrived three days later and in a terrible state and were not willing to be helpful on lodging complaint
Product : since you have a relation with serenata flowers i guess your service is the same
Service rating : Disgusted by the amount off flowers and greengage (10) that is all ill be going back to next in the future
Product : Disgusted
Service rating : Kept us informed at each stage of the delivery which was very reassuring.
Product : Recipiet loved the flowers.
Service rating : Solved delivery problem. V quick response from online customer service. Good contact on progress of delivery. Will use again.
Product : Daughter said they were lovely
Service rating : Delivered next day and well packaged. Flowers were great. Very happy
Product : Very nice arrangement highly recommended.
Service rating : Service was exactly as I asked for & delivered smack on time
Product : Our daughter said they were beautiful & as she is having chemotherapy they really cheered her up
Not white as was expected from the photos, but did the job just fine.
Service rating : Delivered well on time and the emails from Serenata were perfect!
Product : My son and daughter-in-law loved the flowers, bright and fresh
Mum in law said flowers were lovely
Was what it said on the website but was very overpriced for quality.
I am very stisfied with the service.
Service rating : Wasnít a very impressive arrangement for the money.
Product : I oredered these flowers for my aunties wedding anniversary and although the flowers were nice enough, I was quite disappointed at how small the arrangement was when removed from the box.
Great service.. Very easy to use!
Service rating : i said they were for a funeral and i got a hand bunch (with feed) not suitable for a funeral had to go out and have a funeral spray made .the card that was sent with it had my wording on 1 side and on the back was an advert to get 10% of their first order i donít think the deceased family would like the idea do you?
Product : some of the flowers were broken and the roses were not in the best of condition would not buy again and never recommend
Service rating : flowers card was lost so as meant for funeral no one knew who sent them
Product : bunch of flowers were not even a bunch ,very badly put together..and looked pathetic
Service rating : Acceptable over the phone
Product : Flowers were late by 4 hours after I had paid extra for morning delivery. Flowers werenít great considering the cost and wilted over the first night despite being in a vase of water.
Excellent quality, flowers were beautiful
Service rating : The flowers turned up as ordered
Product : The flowers were as shown in the picture, the recipient was very pleased with them
Service rating : good
Product : good
Flowers delivered on the day requested and received with great pleasure
Service rating : Was a mix up to start with which was disappointing as I thought due to the time I got the email that the flowers would be 2-3 days late. However, called your call centre an problem sorted quickly.
Product : Have no idea what they looked like, so canít really comment.
Very good service - the recipient was delighted
Service rating : Delivered to the wrong house and when tried to email 5TIMES recieved no reply!
Product : When finally arrived!!