Service rating : Delivered very promptly and easy to navigate website.
Product : Lovely bunch of flowers
Service rating : Good communication via text regarding delivery
Product : Flowers damaged
My daughter was delighted
Service rating : Hood service
Product : Very impressed
Service rating : Easy to use service, and in my opinion the bouquet was good value too. I was kept informed the whole way through the process, and although the tracking of the package wasnít active, they kept me informed of its progress via email as requested. A really great floral service, and I will definitely be using them again!
Product : I sent these flowers to my new partner and she was over the moon with them! Nice, fresh flora, and presented well. Thank you!
I think thatís the vase
Fantastic service and beautiful flowers
Service rating : Excellent service, loved that you texted to say the flowers had been delivered. Many thanks
Product : I was told the flowers were beautiful but didnít personally see them so am unable to judge - just hope my friend was telling the truth and not just being polite. Am sending more flowers using your service so will see what that friends response is. The service however was excellent, loved that you texted to say the flowers had been delivered. Many thanks.
Service very prompt, text and e-mails to keep me up to date with what stage the delivery was at.
Birthday girl really pleased.
Beautiful fresh flowers
Service rating : Easy to order and excellent price.
Product : Great service, excellent product.
thankyou very much, it was just what we needed.
Canít comment as I didnít discuss the card with my daughter.
Service rating : fine
Product : I really had to throw the flowers in the bin on Monday 22nd maybe it was the weather ??
Very good service will use again
Service rating : Fantastic service, informed at every step.
Product : Stunning.
Love the updates
good value, good service
Service rating : First class service, excellent communication, informed of each step.
One point to make is that when placing the order upon confirmation a 10% off next order voucher code is listed. This would be better sent as a seperate email so that it could be saved for a later date.
Product : Sent to two people, both said they had never seen such beautiful flowers.
Service rating : the card was not attached and arrived damaged, contacted customer services that gave me a measly 10% discount. will not be using them again
Product : flowers were ok
Service rating : I wasnít told whether the flowers had been delivered or not, this would be useful to know in future. They were delivered however on the day they said.
Product : I didnít see them but the recipient assures me that they are beautiful
Service rating : Arrived in the morning, which was lovely
Product : Blooming beautifully!
You never let me down, I order from Australia for British family and friends and they are always thrilled.
Excellent communication regards delivery, will definately use again!
Fantastic would use u again
it was all wrinkly
Good service, good web site and easy to use and order. Item arrived in time allotted in good condition.
Nice to include a Motherís Day card but as the bouquet was delivered direct! The card was blank when delivered.
Flowers have died within 5 days
It was the ok I suppose but the whole surprise was ruined and a baloon on a stick was never going to make it any better.
Service rating : Good customer service. Friendly and reliable. Go ahead and try it
u wont b disapoimted
Product : Didnt see thr flowers in person as they were a present but from my mums perspective she said they were lovely and was pleased.
Unfortunately you delivered on the wrong day 3 days before requested. However, you did rectify this by sending another bouquet on the correct day free of charge.
Service rating : very pleased lovely flowers kept well informed of progress thanks
Product : very pleased lovely flowers kept well informed of progress thanks
Service rating : excellent
Product : will use again
Delivered as requesed.
Service rating : Flower delivery is as promised, but I have not expected the same level of service with gifts.
Product : Mum-in-law liked her flowers very much and they were delivered on time.
Wine ordered on the 3rd for delivery on the 9th. Still waiting for delivery on the 11th. No delay notification - unimpressive.
Didnít see - too incensed by poor flowers to notice.
Slightly smaller flowers than expected for price but ordered day before valentines day and were delivered promptly on the day and were loved my my better half so overall happy with service.
Service rating : Poor quality flowers, arrived in a box led on there side, all the water had leaked all over the note and flowers did not look healthy, could have got the same flowers from a supermarket for the same price!!! Do not recommened.
Product : As above!!!!!
Service rating : Arrived on time.
Product : Nice but not mind-blowing
Service rating : This would have been excellent, but they have been extremely slow to respond to a complaint I registered with them, so my opinion is not good right now, despite having good service previously.
Product : Roses were only at their best on the day of delivery. 3 days later, they looked about 2 weeks old, heads all dropped and leaves turning brown. Not at all impressed especially as they were supposed to be a nice surprise or my wife on valentines day. Very disappointed.
Paid to be delivered before noon and didnít come till 3. Couldnít wait in that long for them as had plans with gf. The I had a text saying the flowers had been received be Sarah but she was with me all day. Then on are arrival at home we found the flowers in the rain on the floor neíer the bins.
did not see it myself
I did not see the flowers they where for my mother-in-law, But my father-in-law said they where the best he had seen. Lovley
reliable and always good service
Service rating : Very efficient, good communication and service
Product : Flowers were very good. Tulips stayed beautifully straight for a week, then elegantly curved to give a different look!
good quality flowers and beautifullt presented !
Service rating : When the flowers were recived there was no note on them so recipient was not aware of who they were from.
Product : Flowers were of poor quality.
Service rating : Efficient service. All my requests were fulfilled
Product : Beautiful flowers - very appreciated by the recipient
very good service only problem no phone contact anymore
Service rating : i had a problem placing the order
Product : the recipient loved the flowers said they arrived on time in perfect condition and filled 3 vases well done
Service rating : Good delievery & fast service
Product : Excellent arrangment - thank you
Very speedy and efficient service, thank you.
Poor quality birthday cake
Service rating : the delivery was on time and it was excellent to know that the flowers had been delivered.
Product : The reciprients were very pleased with the flowers.
Service rating : A service that can be relied upon. Thank you.
Product : Had excellent feedback from recipient. Once again I am delighted with your product, and will continue to use Serenata flowers!
Service rating : Excellent service. Very helpful to receive information on the despatch and delivery of flowers.
Product : Although I did not see the flowers the recipient commented that the lavendar freesias in the Twilight bouquet were especially nice.
I assume your goods and service was very good as I havnít heard otherwise.
Service rating : Very impressed with service.
Product : Flowers lovely and well received by customer.
Service rating : my freind was very surprized when i sent her the flowers
Product : thank you for the delivered service you give me i will use you again
good company , although a little late sometimes.
Great help very professional
Sent quickly, flowers as described.
Grear service quick delivery good that you send text messages to say when delivered.
Service rating : Service is very good and deliveries on time, nice to get a confirmation when the product has been delivered.
Product : Flowers are beautiful and original will definately use again
Service rating : Delivery was on time
Product : The recipient loved the gift
Service rating : Great videos online so you can really have a good look at the products. Great quality flowers. easy to order, punctual arrival, canít fault it.
Product : Amazing, my girlfriend was so happy :) THANK YOU!!
I live in Australia and rely on Seranata to deliver beautiful gifts to family and friends, over 3 years and many gifts they have never let me down.
Prompt service - I havenít seen the flowers myself but recipient was very pleased.
Service rating : Mrs Sims was very pleased with the flowers. Stating that they arived in excellent condition. Thank you for a very good service.
Product : The flowers arived in excellent condition, and the display was first rate.
Service rating : Loved the email updates saying the product had been dispatched and then another to say it was delivered.
Product : I did not personally see the product as it was a gift
Service rating : spot on
Product : spot on
They have never let me down
Service rating : My son and daughter in law were thrilled at the quality and the delivery time of the roses. The operator I phoned back to ask for an early delivery after the order had been processed was very helpful and the bouquet was delivered early. Thank you. Will use your service again.
Product : they were thrilled as they had named their new baby girl Scarlett.
Service rating : Good service, reasonable price.
Product : Was disappointed with what was sent through as it looked nothing like the picture.
Service rating : An excell ent service and a very good price. I would recomend.
Product : My mother loved the flowers and the display was just right
Fab flowers - thank you
Service rating : excellent service with a website easy to use
Product : big box!! but lovely flowers
Service rating : Seamless service, with emails confirming dispatch and delivery.
Product : Our friend was delighted with her flowers, very fresh, and lots of blooms.
Cannot fault the company as such, as product described was accurate and deliver on correct day. Sad though to see that the delivery company used detailed my product as loaded on the van at 0730 but my wife didnít actually receive her flowers until 1720. Hardly the companyís fault but aggravating none the less.
Service rating : Took a long time to phone through to a sales representative who was of little help. This is understandable to some extent as it was the busiest day of the year for them. Delivery service was prompt and on-time though.
Product : Did not look as attractive as the pictures posted online.
Service rating : spot on delivery
Product : roses died after 5 days, lilys excellent all came out and had a perfect smell
Service rating : the flowers i ordered never turned up for valentines day
Product : as above
Service rating : prompt service
Product : friend phoned to say she loved flowers
Service rating : Worked well
Product : My mother was really pleased with the present. Thanks
Excellent and good value
Service rating : Service fine.
Product : Having purchased Flowers online and over the phone for the last 20 years, I can honestly say that these were of the worst quality and presentation I have ever seen. Will not be recommending nor using the Serenata service ever again.
Flowers should have been delivered on 10/01/12 but not delivered until Wednesday morning 11/1/12, was there a reason for this?
Service rating : Avery good service
Product : My wife was over the moon with the selection
Service rating : Much admired
Product : Much admired and was just the thing to cheer
Service rating : The flowers did not arrive with my Nana until after 6pm which had me very worried that they were not coming at all. I had to make a costly phone call to check that they were on their way.
Product : The flowers looked very disappointing compared to the picture on the website. I understand that it is better to deliver the flowers while they are still closed but these were very limp, withered and brown looking. The card that came with the flowers was also very basic.
Service rating : I chose Serenata flowers after reading good reviews & feeling disappointed with other mail order flowers. There was a huge choice at a variety of prices.
Product : I sent these to my Aunt. She was very pleased with them.
Service rating : 10 out of 10 very happy shall use you again
Product : exellent value
Fantastic service, I order from my home in Australia and always know my friends and family in the Uk will receive beautiful flowers and gifts on time.