Service rating : My friend was really pleased with the bouquet and that the flowers were delivered as and when promised.
Product : The roses looked beautiful. Thank you!
Service rating : Easy to navigate website.
Product : Perhaps not as many flowers as I had envisaged...
I havenít seen it myself.
Service rating : No problems in the past, but this time the box was battered, the delivery driver did not ring the doorbell or knock on the door (I was in all day). Received text to say item left securely at front of house. It was not secure, merely left outside the front door.
Product : Flowers in the past have arrived in good condition and lasted for two weeks. This time some of the flowers were already dying on arrival. Now one week later pretty much all are dead.
Service rating : Easy to use website. Lovely pictures
Product : I sent them to my daughter to cheer her up and when she showed me them over Skype I was slightly disappointed to see that they were all in tight bud. I know they will last longer but it didnít produce the wow factor as shown on the website.
Mixed bag of excellent and poor. Automatic e-mail information has been excellent. Delivery was poor and actual customer service poor. Clearly if you want your money back you are ignored!!!
Added a personal touch
Service rating : Excellent service
Product : Really nice, look beautiful
Service rating : Very good
Product : Really good, kept informed about delivery and my friend just told me that the flowers were lovely, all good, will use Serenata again thankyou
Kept me informed of progress of delivery and delivered on time, as promised.
Service rating : Superb best flowers ever received apparently and communication was excellent
Product : Superb beautiful flowers
Service rating : Ok
Product : Weíre dying within a day
Service rating : ..
Product : The flowers were a gift to say thank you and I did not see them arrive but the receiver thought they were lovely.
But they arrived on time and the service was very efficient.
Service rating : Kept informed well
Product : Was told by recipients husband that they were lovely.
Service rating : The courier left them outside the property without ringing the bell at the delivery address. We were panicked by the very insecure location when we got your email and had to chase after the recipients which we did not like doing. I cannot understand why anyone would do that and we felt this spoiled giving the gift for us.
Product : They were not received by me but the recipient said they were very good.
Service rating : Easy site to use, immediate update by sms and follow-up updates by sms are really helpful.
Product : My friend loved them
Service rating : Excellent communication every step of the way xx Say it with Flowers indeed !
Product : Beautiful flowers x
Good service with plenty of updates on the order via email.
Roses delivered in cardboard box.
Service rating : Fantastic service.
Product : Fantastic service.
Service rating : By using an online only service they make it very hard to communicate with. People donít always have access to the Internet. The recipient didnít receive them on time and they ignores my request to locate them over night.
Product : Flowers were described as looking like "a salad" by recipient
Service rating : I have sent some flowers to a friend using Serenata because I received Serenata flowers back in August and they lasted longer then any flowers Iíve ever had. Every week Iíd take a photo of them and send it to my niece (whoíd sent me the flowers) and she simply couldnít believe that they lasted so long. She thought I was photographing silk flowers. I guess that they lasted a good six weeks. Fantastic.
Product : The friend to whom I sent these flowers seems very pleased with them but I havenít seen them for myself. Ordering was really simple.
Service rating : fab service as always...
Product : beautiful flowers.. delivered as requested
consistently reliable and quality plants
Delivery was on the date requested ie 24 december the flowers/chocs arrived a little late. despatch was scheduled between 9 & 5 but were not acknowledged as delivered 19.10 which would have been after the recipient (who is an old lady in a nursing home & who celebrates Christmas on Christmas Eve) would have been put to bed. So disappointing.
Recipient was delighted with this as it made her feel like a kid again
Service rating : Excellent service and great timing for delivery!
Product : Looked superb, she was really impressed!
Service rating : Easy to use and great next day service with great communication throughout the process.
Product : Very well received by friend for her birthday.
Service rating : very promt service
Product : very good service
Fast delivery, flowers looked a bit limp on opening but soon stood up after awhile in water, they now look beautiful!!!!!
Service rating : always delivers on time and excellent communication regarding delivery
Product : better than the picture
Service rating : cannot fault it
Product : looked lovely, but expected it to look fuller
Service rating : The service is really professional and queries answered quickly.
Product : Flowers are exceptional
The flowers were delivered on time and I am told they were of a high standard so thank you for a reliable service which I would certainly use again
Excellent timely delivery of flowers.
Service rating : Excellent Service, in particular when things when went wrong with my order. Very helpful staff.
Product : Very nicely presented and impressed with the speedy delivery.
Service rating : Very happy with your service
Product : The recipient loved the flowers
Excellent service, I enjoy using the company and know I can rely in them for good service.
Ordered flowers late evening, were delivered at lunchtime the following day. Excellent service
Service rating : Service was good; Serenata Flowers kept me informed of when my order would be delivered.
Product : I ordered the sunflower arrangement for a friend as sunflowers are her favourite flower. The arrangement, which was absolutely stunning, was left with a next door neighbour. When my friend collected the arrangement, the glass fishbowl was of such poor quality that it broke into pieces as it was handed over to her. I found out some time later, by chance, what had happened. I was very disappointed at hearing this, but glad that my friend was not injured by the broken glass. This is the first time I have used Serenata Flowers; sadly, I wonít be using them again.
Was pleased by the prompt delivery and my mum very impressed, loves the pot plant.