Great service and delivered in time
Flowers arrived on time and good quality
Service rating : Fantastic services flowers arrived in fantastic condition.will definitely be using you again.
Product : Choice of flowers fantastic and ranges in the displays excellent. The flowers very fresh look good earn they arrive but flowers continue to open every day.
Service rating : kept well informed of order progress and flowers delivered on time, would use again
Product : Did not see flowers but recipient was very happy with them
Service rating : Extremely helpful receiving e mails when flowers have been delivered
Product : Excellent choice of flowers at very reasonable price
Service rating : Flowers were delivered promptly, very efficient
Product : According to my Brother-in Law, they flowers were beautiful
Great product, poor delivery company. Left them on a front doorstep whilst text saying they were ísafety at back of houseí
Didnít get to see the card as I havenít seen the recipient since I sent the flowers/
Service rating : The service was brilliant I received regular txts to inform me when the flowers were delivered 10/10.
Product : The flowers were exactly as pictured no complaints again 10/10.
Service rating : brilliant flowers and service
Product : big fat blooms ..great stuff
Would have been nice to have a little more choice of cards (but not too much) - but this was perfectly OK and did the job!
Service rating : Excellent service from ordering to delivery. I was kept up to date all the time.
Product : Receptient thought they were lovely
Service rating : Delivery ok, flowers dreadful. Not value for money at all.
Product : Flowers thrown away after half a week. Unfortunately my mum was too polite to tell me but I have visited her 6 days after delivery to be told she binned them 2days earlier. Many had already died, thoroughly disappointed but complaints process requires photo which we do not have. Will not use Seranata again.
Service rating : we were given detailed instructions by text of the order,flowers leaving the shop,delivery details and then a text to reassure us of delivery.Perfect!
Product : Flowers bought for a family member and were comments of beautiful flowers!
Service rating : very quick and reliable
Product : the roses died within two days
Service rating : fantastic service which gave me confidence that the order had been actioned thankyou
Product : flowers were beautiful and very nicely packaged
£5.99 for 6 chocolates???????
AGAIN AS ABOVE
The vase was much too small for the flowers .I bought the vase so that all the new mum would have to do is put the flowers the flowers in it no fuss no bother The size of the vase should have been shown.Very disappointing!.
Nicely worded email updates informing you of every stage of your order with a fantastic bouquet at the end of it! I cannot fault the service.
Service rating : very impressed with your service. will definately order from you again when I need flowers.
Product : the flowers were for my sister and I havnt seen them.
I did not see the flowers but was told they ere lovely
Service rating : Very easy to order, good range of products at very competitive prices.
Product : We did not see the flowers ourselves, but were told that they were absolutely lovely.
Quick service and turnaround, very accommodating, free delivery, a brilliant company.
You overcharged me 3 times, leaving me with no money in my bank over the weekend. Extremely unhappy - wonít be using your service again.
Service rating : Easy to place an order and I was notified by txt at each stage of the delivery process.
Product : Look nice - perhaps not as big as I thougjt
I was very disappointed with the flowers I ordered as a surprise for mothers day present for my mum. I went to see the flowers and considering the price of £39.99 I was expecting a really spectacular bouquet the description was large amount of pink roses and lilies, the roses died quickly and the lilies did not all come out in bloom before the roses died. I will not be ordering again and I expect a refund for the monies paid as the quality of the flowers was disgusting.
Serenata fulfilled and exceeded my expectations. Excellent service!
Service rating : Disappointed after previous good service - see comments below.
Product : Not up to usual standard, there wasnít any plant food, one bloom had fallen off in the packet and apparently it looked as though the box had been opened before delivery.
The recipient was delighted with both the flowers and the card
Simply a label stuck inside a card and not even applied straight
Great website, competitive prices.
Service rating : Flowers arrived on the day.
Product : Sent for Motherís day and were very much appreciated. Flowers said to be beautiful and unusual, great colours!
Service rating : I wasnít actually there when they were delivered, but everything concerning that side of things must have gone well. Thank you for a safe delivery!
Product : Again, I havneít actually seen the flowers, but my Mum loves them! So thank you.x
Service rating : They arrived on valentineís day and the website is easy to use.
Product : The flower heads were nice but of different size heads. Half of the roses had died within 7 days. Considering the cost Iíll be looking elsewhere in the future.
Very impressed with the messages to say flowers were being dispatched and then again when they had been delivered. Thanks
My neice and her fiance were very pleased
Service rating : Good communication, good website, appreciate opportunity to leave feedback afterwards
Product : Disappointed the flowers delivered did not match appearance to those shown online (all pink, rather than mix of red and pink, as expected)
Service rating : Very good nice flowers and packaged well
Product : Delivers on the date I wanted them
Service rating : nice flowers
Product : my friend like it very much
realy fantastic ladys more than pleased thank you to you all
Service rating : Very easy to use and good communication throughout
Product : Lovely
Delivery on time, great products
Service rating : Superb
Product : Superb
Service rating : i was kept informed as to order and its delivery
Product : i did not see them but my friend was well impressed
Service rating : good service and although I did not pay for the delivery before noon, i was a little worried as they did not arrive until just before 4pm, 10mins before closing
Product : Card was great
Service rating : flowers arrived in plenty of time for the funeral, really pleased
Product : flowers were very good, if we had more time we would have added to our choice
Service rating : I liked the options available and gthe fact that there was no postage to pay.
Product : The recipient of the flowers said she was very pleased I havnít seen them personally
Service rating : easy site to order from and great service and price
Product : they werent for me but i was told they were beautiful
I was very impressed with your service. My friends received their flowers the next day
Delivered as stated and recipient delighted with the flowers
Was a nice extra with the flowers at very little cost
Service rating : happy with service
Product : did not see flowers but were told by receipient they were satisfied
Service rating : Great communication and service
Product : A*
Service rating : Last minute Christmas present delivered Christmas Eve. Couldnít ask for a better service.
Product : It was a gift and they were delighted with it.
Service rating : Excellent service very impressed
Product : I didnít see the flowers but my friends were delighted with them
Service rating : Kept informed from placing the order through to the delivery of the flowers
Product : This gift certainly made an old friends day ....beautiful
Order arrived on time and in good condition, Mother was very pleased with her birthday gifts
Service rating : great selection/ follow up service excellant
Product : my friend said the flowers were beautiful
Recipient was pleased with the arrangement
Service rating : I rate the timing and quality of service although the text alerts are a bit delayed / slow.
Product : 6 or 7 out of ten
They are nice but wish I made a different selection
excellent service delivery product my sister was delighted with the product,and the price and free delivery were an added bonus will definatley be using you again
I wanted all gold and yellow flowers for a Golden Wedding Anniversary and Seranata had the perfect selection
Service rating : Excellent
Product : The roses werenít in good condition and will only last a couple of days.
Service rating : Delivered on the day. Easy online purhcase, great price.
Product : Would have been better if the flowers had started to slighlty blossom, as it was just a bit dull when you first opened the box.
Service rating : Excellent service as ever. Choice of cards could be better.
Product : One week down the line & only one of the lilies has opened. I am sure they will look lovely when they eventually bloom. I was expecting a bigger bouquet having paid for the grandissimo option.
Service rating : A similar interflora Iris bouquet was £40!! Great service as per usual.
Product : A present for my daughter, she adored them.
Service rating : Excellent Service.
Product : Lovely bouquet...
Suited to the occasion
Service rating : The flowers were delivered on time and there werenít any problems.
Product : My family loved the flowers.
Service rating : Simple service. User friendly.
Product : This bouquet was work related. Offered as an apology to a customer. She was extremely pleased with the flowers.
Service rating : Superb service throughout.
Product : An excellent display which was well received.
Service rating : kept informed
Product : didnt actuall see product
excellent. good price.
Service rating : Ok but not wonderful
Product : bunch a little small and underwhelming
Service rating : Continuous updates on what part of the delivery process the flowers were on. They did this in a very friendly and personal manner.They arrived promptly and without difficulty.
Product : I have bought these Twilight flowers for both my mum and my girlfriend during the course of this year. Both of them loved the flowers. They are a nice neutral and beautiful bouquet. Would definitely use again, they were lovely
Service rating : Very pleased with flowers
Product : Had a little problem initially with delivery but service to put it right was good. Friend loved the flowers. Thank you
I paid for same day delivery. I didnt get same day delivery. I asked for a reason why or at least an apology. No reply. Really rubbish company and wont be using them again. Soon to dispute payment and get my money back. Companies like this should learn how to deal with customers properly.
Very pleased with all round service recipient delighted with flowers and balloon!!! :)
They actually did what they said they would which is a rare occurence these days. They delivered on time, to the correct address and with a minimum of fuss.
my friend was delighted with her flowers THANKYOU
Service rating : very easy to use web site/kept up to date on progress by text message
Product : Recipient very pleased with flowers will def. use Serenata again !
daughter was very pleased with her flowers
Service rating : Excellent - clear website, great notifications about delivery, polite/friendly people
Product : Lovely quality and colour, though a little smaller than Iíd expected
Service rating : Shody!
Product : Thew flowers were delivered in a box!! A box, surely a nice bunch of flowers would be delivered by hand on show. Not hidden away in a crushed box.
Excellent service and first class communicattion. Will definietly use Serenata Flowers again without hesitation.
Service rating : The service was excellent - Serenata kept me informed at all stages regarding the ordering and final delivery of the bouquet and gifts
Product : I did not see the bouquet but my Sister-in-law said is was beautiful and too large to put in the vase that I had ordered to go with it
Service rating : great service from overseas and the website worked very well thank you
Product : My daughter said the roses and lilies were beautiful
Service rating : i was kept informed of every step in the delivery of my order, thank you.
Product : flowers delivered in bud form and opened right up within 2 days, will last for ages, recipient very pleased
Service rating : ORDER WAS NOT DELIVERED. WHEN I PHONED I WAS TOLD AN EMAIL HAD BEEN SENT TO ME REQUESTING EXTRA SECURITY QUESTIONS. I RECEIVED NO SUCH EMAIL AND AS A RESULT THE FLOWERS FOR AN ELDERLY AUNTíS BIRTHDAY WERE 3 DAYS LATE INSTEAD OF 2 DAYS EARLY! DISAPPOINTING
Product : I LIVE OVERSEAS SO HAVENT SEEN THE FLOWERS THAT WERE DELIVERED BUT APPARENTLY THEY WERE NICE
Ecellent service and delivered on time
Service rating : Fantastic easy service.
Product : Very nice display sent.
Service rating : Great company - let me know exactly when the flowers would be delivered and then the time they actually were delivered. It is good to have peice of mind that your gift arrived ok.
Product : The recipient was very pleased