Service rating : Very easy to order, good range of products at very competitive prices.
Product : We did not see the flowers ourselves, but were told that they were absolutely lovely.
Quick service and turnaround, very accommodating, free delivery, a brilliant company.
You overcharged me 3 times, leaving me with no money in my bank over the weekend. Extremely unhappy - wonít be using your service again.
Service rating : Easy to place an order and I was notified by txt at each stage of the delivery process.
Product : Look nice - perhaps not as big as I thougjt
I was very disappointed with the flowers I ordered as a surprise for mothers day present for my mum. I went to see the flowers and considering the price of £39.99 I was expecting a really spectacular bouquet the description was large amount of pink roses and lilies, the roses died quickly and the lilies did not all come out in bloom before the roses died. I will not be ordering again and I expect a refund for the monies paid as the quality of the flowers was disgusting.
Serenata fulfilled and exceeded my expectations. Excellent service!
Service rating : Disappointed after previous good service - see comments below.
Product : Not up to usual standard, there wasnít any plant food, one bloom had fallen off in the packet and apparently it looked as though the box had been opened before delivery.
The recipient was delighted with both the flowers and the card
Simply a label stuck inside a card and not even applied straight
Great website, competitive prices.
Service rating : Flowers arrived on the day.
Product : Sent for Motherís day and were very much appreciated. Flowers said to be beautiful and unusual, great colours!
Service rating : I wasnít actually there when they were delivered, but everything concerning that side of things must have gone well. Thank you for a safe delivery!
Product : Again, I havneít actually seen the flowers, but my Mum loves them! So thank you.x
Service rating : They arrived on valentineís day and the website is easy to use.
Product : The flower heads were nice but of different size heads. Half of the roses had died within 7 days. Considering the cost Iíll be looking elsewhere in the future.
Very impressed with the messages to say flowers were being dispatched and then again when they had been delivered. Thanks
My neice and her fiance were very pleased
Service rating : Good communication, good website, appreciate opportunity to leave feedback afterwards
Product : Disappointed the flowers delivered did not match appearance to those shown online (all pink, rather than mix of red and pink, as expected)
Service rating : Very good nice flowers and packaged well
Product : Delivers on the date I wanted them
Service rating : nice flowers
Product : my friend like it very much
realy fantastic ladys more than pleased thank you to you all
Service rating : Very easy to use and good communication throughout
Product : Lovely
Delivery on time, great products
Service rating : Superb
Product : Superb
Service rating : i was kept informed as to order and its delivery
Product : i did not see them but my friend was well impressed
Service rating : good service and although I did not pay for the delivery before noon, i was a little worried as they did not arrive until just before 4pm, 10mins before closing
Product : Card was great
Service rating : flowers arrived in plenty of time for the funeral, really pleased
Product : flowers were very good, if we had more time we would have added to our choice
Service rating : I liked the options available and gthe fact that there was no postage to pay.
Product : The recipient of the flowers said she was very pleased I havnít seen them personally
Service rating : easy site to order from and great service and price
Product : they werent for me but i was told they were beautiful
I was very impressed with your service. My friends received their flowers the next day
Delivered as stated and recipient delighted with the flowers
Was a nice extra with the flowers at very little cost
Service rating : happy with service
Product : did not see flowers but were told by receipient they were satisfied
Service rating : Great communication and service
Product : A*
Service rating : Last minute Christmas present delivered Christmas Eve. Couldnít ask for a better service.
Product : It was a gift and they were delighted with it.
Service rating : Excellent service very impressed
Product : I didnít see the flowers but my friends were delighted with them
Service rating : Kept informed from placing the order through to the delivery of the flowers
Product : This gift certainly made an old friends day ....beautiful
Order arrived on time and in good condition, Mother was very pleased with her birthday gifts
Service rating : great selection/ follow up service excellant
Product : my friend said the flowers were beautiful
Recipient was pleased with the arrangement
Service rating : I rate the timing and quality of service although the text alerts are a bit delayed / slow.
Product : 6 or 7 out of ten
They are nice but wish I made a different selection
excellent service delivery product my sister was delighted with the product,and the price and free delivery were an added bonus will definatley be using you again
I wanted all gold and yellow flowers for a Golden Wedding Anniversary and Seranata had the perfect selection
Service rating : Excellent
Product : The roses werenít in good condition and will only last a couple of days.
Service rating : Delivered on the day. Easy online purhcase, great price.
Product : Would have been better if the flowers had started to slighlty blossom, as it was just a bit dull when you first opened the box.
Service rating : Excellent service as ever. Choice of cards could be better.
Product : One week down the line & only one of the lilies has opened. I am sure they will look lovely when they eventually bloom. I was expecting a bigger bouquet having paid for the grandissimo option.
Service rating : A similar interflora Iris bouquet was £40!! Great service as per usual.
Product : A present for my daughter, she adored them.
Service rating : Excellent Service.
Product : Lovely bouquet...
Suited to the occasion
Service rating : The flowers were delivered on time and there werenít any problems.
Product : My family loved the flowers.
Service rating : Simple service. User friendly.
Product : This bouquet was work related. Offered as an apology to a customer. She was extremely pleased with the flowers.
Service rating : Superb service throughout.
Product : An excellent display which was well received.
Service rating : kept informed
Product : didnt actuall see product
excellent. good price.
Service rating : Ok but not wonderful
Product : bunch a little small and underwhelming
Service rating : Continuous updates on what part of the delivery process the flowers were on. They did this in a very friendly and personal manner.They arrived promptly and without difficulty.
Product : I have bought these Twilight flowers for both my mum and my girlfriend during the course of this year. Both of them loved the flowers. They are a nice neutral and beautiful bouquet. Would definitely use again, they were lovely
Service rating : Very pleased with flowers
Product : Had a little problem initially with delivery but service to put it right was good. Friend loved the flowers. Thank you
I paid for same day delivery. I didnt get same day delivery. I asked for a reason why or at least an apology. No reply. Really rubbish company and wont be using them again. Soon to dispute payment and get my money back. Companies like this should learn how to deal with customers properly.
Very pleased with all round service recipient delighted with flowers and balloon!!! :)
They actually did what they said they would which is a rare occurence these days. They delivered on time, to the correct address and with a minimum of fuss.
my friend was delighted with her flowers THANKYOU
Service rating : very easy to use web site/kept up to date on progress by text message
Product : Recipient very pleased with flowers will def. use Serenata again !
daughter was very pleased with her flowers
Service rating : Excellent - clear website, great notifications about delivery, polite/friendly people
Product : Lovely quality and colour, though a little smaller than Iíd expected
Service rating : Shody!
Product : Thew flowers were delivered in a box!! A box, surely a nice bunch of flowers would be delivered by hand on show. Not hidden away in a crushed box.
Excellent service and first class communicattion. Will definietly use Serenata Flowers again without hesitation.
Service rating : The service was excellent - Serenata kept me informed at all stages regarding the ordering and final delivery of the bouquet and gifts
Product : I did not see the bouquet but my Sister-in-law said is was beautiful and too large to put in the vase that I had ordered to go with it
Service rating : great service from overseas and the website worked very well thank you
Product : My daughter said the roses and lilies were beautiful
Service rating : i was kept informed of every step in the delivery of my order, thank you.
Product : flowers delivered in bud form and opened right up within 2 days, will last for ages, recipient very pleased
Service rating : ORDER WAS NOT DELIVERED. WHEN I PHONED I WAS TOLD AN EMAIL HAD BEEN SENT TO ME REQUESTING EXTRA SECURITY QUESTIONS. I RECEIVED NO SUCH EMAIL AND AS A RESULT THE FLOWERS FOR AN ELDERLY AUNTíS BIRTHDAY WERE 3 DAYS LATE INSTEAD OF 2 DAYS EARLY! DISAPPOINTING
Product : I LIVE OVERSEAS SO HAVENT SEEN THE FLOWERS THAT WERE DELIVERED BUT APPARENTLY THEY WERE NICE
Ecellent service and delivered on time
Service rating : Fantastic easy service.
Product : Very nice display sent.
Service rating : Great company - let me know exactly when the flowers would be delivered and then the time they actually were delivered. It is good to have peice of mind that your gift arrived ok.
Product : The recipient was very pleased
Service rating : User friendly website. Notified both by email and text prior to the delivery and immediately after the delivery. Given that this was a gift to a customer from our company this was very helpful.
Product : We assume the product is good however the customer has not been back in touch so cannot validate.
Service rating : although at first on the computer I did not know if the order had gone through I phoned and member of staff asured me order had gone through
Product : I was kept informed every step of the way by E-mail I was very impresed with your service and would not hesitate to use and recomend
Service rating : wonderful service I,ll certainly use your caring company again .Thankyou
Product : my friends were greatly impressed with the flowers they were delighted,once again thankyou
service was exactly as promised
getting flowers delivered on actual day did not happen
Service rating : Delivered when stated
Product : recipient said flowers were beautiful
Service rating : All round excellent from start to finish. Delivered on time & great correspondence.
Product : Lovely flowers at a great price.
Service rating : Excellent service!
Product : I havenít seen those roses
Service rating : The flowers, for a Golden Wedding Anniversary, were ordered for delivery on Tuesday 13th March; I paid the additional charge to have them delivered before 1.00pm. At 3.00pm a call to Customer Services revealed that the flowers had not left the depot and would not be delivered until the next day - quite frankly a day too late. To say I was hugely disappointed is an understatement. For that reason I would not recommend Serenata Flowers. I was given a full refund (little consolation considering the disappointment) and told the order had been cancelled. To my surprise the flowers arrived the next day; a shame they were too late as they were lovely.
Product : The flowers, when they actually arrived, were absolutely lovely.
Excellent service even down to the dilvery
Service rating : The service was good because they kept you up to date with where your items are. They respond promptly to questions and emails.
Product : The flowers were not fresh when they arrived. Some were wilted and some had dropped off when the bouquet was held. Some of the pink petals had already turned yellow. It was very disappointing given that it was a special occasion and the company knew that from the note. They were however, very apologetic and offered a full refund or resend immediately.
Fairly easy site to navigate with lots of choices
I thought the flowers were great, they were on time and spot on, the problem was I never got an email to confirm my order and was really unaware if I had ordered the flowers or not, I think without this worry I would have called the service excellent
Service rating : I have always been pleased with orders and will continue using Serenata Flowers Ltd. In fact I am spreading the word with friends!!!
Product : I sent this deluxe item to my friend for her birthday and she was delighted with it. However, it would be good to see what ídeluxeí entails as I was not sure when the order was placed. Could this be displayed on the website please?
Service rating : An excellent service. Very efficient.
Product : Beautiful flowers which provided great pleasure.
Service rating : The flowers arrived as requested and reeipient was pleased
Product : ok
Service rating : very good service throughout
Product : products where good and fresh
Service rating : Excellent flowers and service
Product : nice little balloon
Service rating : Timing was for "afternoon" and indeed they arrived very soon after twleve. Literally afternoon, but a bit marginal for most peopleís idea of "afternoon" I would have thought.
Product : The actual flowers are still in good nick and were in excellent condition. In hindsight, it would be good to know that they were not produced in a socially or environmentally injurious fashion.
Service rating : Very good service .
Product : Very pleased.
Easy to do
Service rating : This was my first encounter with Serenata and the website was easy to navigate. The whole transaction was straightforward and uncomplicated. Delivery was made without issue on my selected date. I can recommend this company based on this experience.
Product : When ordering online, one has to take on trust the item received will be as described and will look the same as the picture shown on the website. I have the assurances of the recipient, that the bouquet met with the description.
Service rating : good
Product : good
Always had great service and prompt delivery - I donít use anyone else!