great service, lovely flowers, would certainly recommend this online co to friends.
The flowers were a day late so they arrived after my mothers birthday. We were quite disappointed & no compensation was offered.
Service rating : The roses in the bouquet apparently drooped within 1 day, but were quickly replaced. My friend said that the after care service was excellent, but naturally we were both disappointed that the first delivery of flowers was not perfect.
Product : As above
Very fast service, and all stages communicated very well. Thanks
Very good service
Service rating : Efficient delivery, good communication and great value
Product : Quality fresh flowers
Ordered online. Specified time and address. Delivered without a problem. Excellent feedback from my mother. Would definitely use again. Thanks.
Service rating : Ordering online is so quick, easy and straightforward.
Product : Iíve used serenata for a long time now and will continue to do so. The flowers are gorgeous (so Iím told - Iíve never been sent any. Iíll have to send some to myself!!), the choice is brilliant, delivery is speedy and they keep you in touch with the delivery progress but, most of all, it offers fantastic value for money. All excellent!
Service rating : Excellent service, very impressed.
Product : Sister said the flowers were beautiful.
Service rating : The flowers were ordered and delivered in less than 24 hours. They text and emailed me to keep me informed that the flowers had left the shop and when they had reached their destination. I was delighted with the ordering and delivery process.
Product : I have rated the flowers good only because I didnít see them myself but the recipient of the flowers said they were beautiful, so maybe I should have rated them excellent.
They were certainly good value with no delivery charge and I will definitely use thus company again.
Service rating : Fantastic service! Easy to use website and flowers arrived next day and were beautiful.
Product : The service was very personal and even emailed/text to let me know when they were out for delivery and when they had arrived. Will definitely use them again.
Service rating : I was kept informed throughout the delivery
Product : I have not seen the flowers but am told that they are lovely
Service rating : Although apprehensive initially I was delighted in the ease of use of your web page and the texts I received to inform me of the progress of my order. I felt very reassured. If the delivery was a true reflection on the photo on the web page (which I have yet to find out from my friend) I will be delighted.
Product : I have only put excellent because my friend has said how beautiful the flowers are. I can only hope that they looked like the picture - if they did - fantastic. Perfect for my needs and much appreciated by the recipient.
Service rating : it was excellent to receive texts and emails where my order was and when it was delivered.
Product : i was told the flowers were lovely
Service rating : Use you all the time but last 3 bunches have been awful! Sorry not using you again
Product : Far less flowers than in picture. Horrible displays just not special or beautiful at all.
Service rating : Very easy to use website and faultless service
Product : Fantastic flowers but a little disapointed with the quantity of flowers for the money
Service rating : Delivery was on schedule. Very happy customer
Product : Unusually beautiful orchids
Looked really nice.
Service rating : Arrived on time
Product : Flowers looked nothing like the photo at all, less than half the flowers in the bunch than j was expecting and lots of leaves used as fillers.
Service rating : Communication very good and delivery very fas
Product : The flowers although looked beautiful were very small and did not look the value of what was paid
Service rating : Although there was a problem with the delivery Serranata addressed it efficiently and effectively.
Product : Not applicable.
My daughter in law was pleased
Service rating : Very quick service with delivery on the promised date.
Product : The bouquet which was received was very good quality and good value.
good service will use again
Service rating : Great service! Will definitely use again!
Product : Beautifully presented, perfect condition.
Didnt taste it.
Service rating : excellent
Product : excellent
Service rating : Good
Product : Good
The flowers were delivered so fast. My mother-in-law was delighted with the quality and beauty of the flowers
Service rating : Delivered on time and excellent communication
Product : Very nice arrangement
Service rating : Absolutely the best service and price for flowers on line. I have recommended Serenta Flowers to all my friends
Product : Fantastic,
Service rating : The flowers were ordered on line and it was very easy to do
Product : Apparently the flowers received were very colourful and bright which was what I wanted
Service rating : Good service and kept informed of the progress all the way.
Product : The recipient was extremely pleased with the bouquet
Service rating : Always excellent service
Product : Beautiful
Service rating : This is the very best on line florist I have ever used. The service is individual; and unique
Product : My friend advised me that the flowers delivered were fresh and beautiful
Service rating : Great service & loved the texts explaining delivery etc
Product : Havenít seen the flowers as ordered on line but the recipient loved them !
Excellent service, beautiful flowers and fast delivery. Many thanks.
Service rating : Excellent service and impressive delivery
Product : Recipient was thrilled
Service rating : Always a 1st Class service
Product : They were sent to a friend who is very poorly and she said they were lovely.
Service rating : Really good service, good communications and very reasonable price
Product : very pretty and generous amount of flowers
Service rating : Used before for flowers and no problems
Product : Didnt see it as it was a gift
Again I did not see it myself but it was good to be able to include a vase as I did not know if the recipient had any vases.
Service rating : Excellent communications - I knew exactly where the flowers were even though no-one was in to accept delivery.
Product : Definately scented - my friend raved about the perfume.
Service rating : efficient service
Product : Lovely flowers
Service rating : Very easy to order, updates from company good, flowers always delivered on time. Have used this company several times now without any issues.
Product : Recipient pleased with quality of flowers
Service rating : very efficient
Product : my friend delighted with the flowers
Service rating : I should have been told that the lovely lilies display was not available.
Product : I ordered a specific display of flowers and a bunch of roses was received. Not even close to what I ordered.
Quick service except that, on our second occasion of use, the flowers went astray and were not delivered on the day promised. Company did however offer a full refund. NO TELEPHONE LINE - THAT IS FRUSTRATING although emails answered with impressive speed.
We were delighted with the service.
Service rating : I found shopping on the web site easy.
Product : The flowers were a gift for my friend who advised the flowers were beautiful so thank you. I will certainly use you again.
Service rating : I orderd around 9/10pm and my wife got them the next day. Really good service for delivery.
Product : The flowers on the web page wer big and beautiful and all open/ in bloom. Mine wer not, the main flowers, the big star like ones never openned even though they wer on a window sill and had water, they did not come with a sachet of plant food either. The bunch itself was minimal and not 1/2 as full as the picture, mainly stork. The price if Iím honest isnít that bad for next day delivery but that is what you are paying for, I think I will spend abit more and go somewhere else next time.
Service rating : an excellent service, easy to use.
Product : The flowers were lovely and fresh, fair priced and delivered on time as asked.
Very easy to use website and I was kept informed about my order, including a notification to let me know the delivery had been made.
Excellent service thank you. It was great to know when my order had left and arrived at the address, made my sisters day and cry, meny thanks Lesley Wood, from Harrogate North Yorkshire.
excellent thanks, recipient very happy
Not as much range of cards to choose
I attempted to order two bunches, each to a different address. The first went through fine, the second told me my card details were incorrect. They were not. I was then invoiced for the second purchase - the one which, apparently, I had not paid for. The one which I HAD paid for, there was no record of ever having happened at all.
The website offered a "weíll call you" function to iron out any difficulties. Having entered my number and recieved no call, I emailed only to be told that the call-back service had been "streamlined".
One of the two bunches of flowers was delivered, on time, and was very nice. However, I will not ever be using this company again because of the incompetence of their IT and their "streamlining" of a service which would actually improve their company. To offer a faux-friendly email tone while not actually being approachable by telephone smacks of a company which does not have its priorities right.
A shame because, as I said, the flowers they did manage to deliver were prompt and very nice.
Service rating : Mother was well pleased. Seemed to have all the bases covered delivery wise, including contact numbers should there be a problem etc. all round good service
Product : Mother thought they were beautiful what more can i say
Was delivered when it was expected to be.
Easy to order
Easy to order
Mum was tickled pink with the mini balloon
Service rating : As usual a simple ordering process and the flowers were delivered when you said they would be.
Product : Didnt see them but the recipient was pleased
Delivered on time and I appreciated the email confirming delivery.
Service rating : This was a present for someone,and l am away so have nothing to report at the moment
Product : Cat at the moment for the reason above
Service rating : delivery and packaging good - pity about the contents
Product : Very poor effort for the price charged - will not use this service again.
Most suprised for M&S !!!
Excellent service and beautiful flowers!
Service rating : Service worked perfectly for me. Exactly what I wanted. Flowers perfectly fresh.
Product : Free card and printing on the card was a bit naff.
the message was printed on a separate card and not on the (expensive) valentine card itís self
Fast delivery and very good price.
Very pleased with the service Thank you.
Frankly who cares - just wish I hadnít bothered.
Service rating : Always good. Delivered on time.
Product : Beautiful flowers, arranged nicely and lasted over 2 weeks!
Service rating : The ordering was a bit complicated and I think there could be a larger range of cards, especially in the "bereavement" or "thinking of you" section. Contact was excellent once the order had been placed.
Product : The recipient was pleased with the arrangement.
Service rating : you are the best - thatís all what I can tell
Product : the most beautiful flowers I ever seen
Service rating : Fast delivery and good choice of flowers
Product : Bought other flowers before that have looked better but still a great product.
Service rating : Very efficient on-line ordering system. I was kept informed every step of the way from order to despatch and delivery-this was very reassuring and meant I knew exactly when the flowers would be delivered.
Product : Very nice pretty seasonal arrangement but I was a bit disappointed in the size of it -expected something a bit larger for the price.
Very good same day delivery.
Service rating : Flowers arrived as specified. Company gave good information regarding dispatch and delivery
Product : My sister said that the flowers were lovely although I haven,t seen them myself
Overall the product/service has been outstanding, most impressed and will be using again without fail, would highly recommend using this company.
Whatís not to like, itís a mini balloon on a stick!
Service rating : They always deliver on time.
Product : My daughter-in-law was thrilled with them- that says it all.
Service rating : Excellent
Product : Stunning and extremely well received
Service rating : Ample choices available and straightforward to book. This was a present for my nieceís 21st birthday. Very reasonably priced and great delivery service - ordered them around 5pm and they were delivered around noon the following day.
Product : My niece was thrilled with her flowers, they looked lovely from the photo she showed me. She also liked the way the instructions were written - very cute!
Service rating : V quick service, v clear communication regarding when the delivery would take place. Thank you.
Product : Product not quite as big as I thought from the online photograph but still very nice. Thank you.
Service rating : Do not respond to emails
Product : Overall experience of Serenta
Service rating : I have used the company before and they were great which is why I chose to use them again, however this time didnít go as well. I was told my flowers had been delivered and they had not, and although it was late at night somebody still was available to talk to about this. They swiftly offered to send a new bunch of flowers which got there on time on the day requested. Overall, the courier was not great but Serenata Flowers were helpful in getting this resolved.
Product : The flowers were beautiful
Service rating : Great service - prompt delivery, easy to use website.
Product : Our relative was very happy with the lilies, thank you.
Service rating : Good flowers and great delivery, could be more precise on delivery time though
Product : Look amazing
Service rating : Delivered in good time
Product : Although the flowers were in good condition, they were much smaller than we had hoped, especially since we had paid extra for ídeluxeí and so had expected much more.
Service rating : Easy website, Friendly emails, good communication. Didnít think I agreed to being sent offer emails, maybe I missed a tick box?
Oh yes, and nice short feed back questionnaire!
Product : My Mum was really pleased with these unusual flowers
Service rating : excellent service
Product : beautiful flowers well presented
Service rating : Delivery to the wrong address, which is currently an empty unit so who knows who got it! Refund was fairly speedy though, although a lot of confusion in customer services. Very disappointed still!
Product : Didnt get them
No problems at all - good
Fantastic flexible service.
Service rating : Fantastic service and support from the team on the phone. Fully informed af all stages of the order and will be very confident in recommending this service to friends and colleagues.
Product : Beautiful flowers
I ordered the flowers on line on a Sunday afternoon and they were delivered Monday morning. The recipient said they were lovely.
Service rating : Easy to use web site and value for money.
Product : Only seen photo. But look beautiful