Service rating : DELIVERED ON TIME AS REQUESTED
Product : A BEAUTIFUL ARRANGEMENT,GREAT VALUE FOR MONEY AND WELL RECIEVED .
Service rating : The continual updating of the process from ordering to delivery was brilliant, both on mobile phone and email.
Product : I have not seen the delivered flowers, however the recipient informs me that they were lovely and much appreciated.
Forgot the card
Service rating : Easy to use ordering process. 1st class delivery service. i liked the way they text to let me know the flowers had been dispatched and again when they had been delivered. this gave me peace of mind.
Product : They were a 50th birthday present for my sister, who was overwhelmed with how beautiful they were. Thankyou for making my sisters day!!
Service rating : A+++ service could not fault any thing will definitely be using them again.
Product : Sent them to my friend she said they where beautiful and loved them.
Service rating : Flowers delivered for free the next day, excellent communication.
Product : Bought as a gift so not seen
delivery could be better
Service rating : Good, prompt
Product : Havenít seen them but recipient pleased.
Only saw the card on the internet jpeg
The vase was broken and I did email them an they didnít respond at all.
excellent efficient service
Service rating : Great service does what itís company policy says it will do thanks
Product : Great flowers
Is very good service,Thank you for your service,I strongly recommended to any one.I was think that you will have problem with language,but was good surprise to hear that cart written in my language.
Service rating : Nice to know you can order last minute. First time used tracking system which I liked.
Product : I like the choice of flowers- nice to see different colour coordination in this bunch- u donít often get purple and blues mixed together . However some bouquets have too much green in them.
Service rating : very pleased although i only saw a picture of it my friend was delighted
Product : will buy again easy website to use
Service rating : Nice inform update
Product : Good
good feedback from recipient
Service rating : Good serrvice
Product : Just the message wasnít attached to stick so empty stick stuck in flowers
Service rating : My friend loved her flowers and delivery service was excellent! Liked the touch of receiving a text to update on delivery status. thanks
Product : My friend loved the flowers and said they were beautiful.
Fast and reliable, as expected with a city delivery address
Service rating : The whole service was seamless. I was communicated with at every step from placing the order to getting an email telling me delivery had been made.
Product : The flowers were sent to a customer of ours and as such we have not seen them. So am unable to comment.
Service rating : very good service what there say there do i would really recommend them to anyone thank you
Product : beautiful & fresh all the time
Service rating : Did exactly as they said theyíd do. Result! Thanks...
Product : Excellent quality although product description was limited. I ordered a dozen red roses (Grandissimo) 20 turned up as description didnít actually say what the differences weíre between the 3 options. Left me wondering if it was right or a mistake. Still got me bonus brownie points with my girlfriend tho.
I expected it to be slightly bigger, reguardless of this it is still lovely
service very good
Nice little cake to add a nice touch cake was better than the flowers
Lovely little extra. Thank you x
First class service and great value flowers. Kept very well informed with emails saying the flowers had been dispatched and another confirming actual delivery.
Service rating : Beautiful flowers, just what I wanted to send, great value too. Excellent service. I ordered online and was so easy and straight forward unlike other sites. Got text updates too on when my order was dispatched and delivered to recipient. Will be definatly using them again and recommending to friends and family. Thank you serenata flowers.
Product : These flowers wer for my partners mum for her 50th. She loved them. They are lasting fery well.
First time I had used Serenata and was very impressed with the service!
Service rating : Flowers were beautiful hassle free online selection good quick delivery
Product : Flowers were beautiful hassle free online selection good quick delivery
Service rating : Fantastic
Product : Really pleased with the service and delivery. Thank you
good, I hear.
the card was not so good and the message inside was printed on paper and then stuck in, it did not go with the rest of the quality of the flowers and service
Excellent service, great flowers wife loved them.
Service rating : flowers in lovely condition and service is always on time
Product : beautiful
Beautiful flowers , a nice surprise
Service rating : Couldnít ask for a better service
Product : Very nice roses and card
Service rating : An excellent service, we will definitely be using in the future and recommending to family and friends
Product : A beautiful display of colour wish was very much appreciated by the recipients for their Golden Wedding Anniversary. Thank you for an excellent service.
Service rating : first class service recipient was very pleased with the delivery service
Product : Recipient was over the moon with such lovely, unusual flowers - after an operation they certainly cheered her up
Service rating : Excellent!
Product : Not seen but told the recipient thrilled
Service rating : Excellent customer service...informed all the way from order to delivery will definitely
use this company again ....A*****
Product : Flowers were beautiful ordered them for my daughter and she loved them great price too.....
didnt recieve one
Brilliant informative service
Superb, no faults
Best web site Iíve been on, but this is the second time Iíve done the feed back, which means its taken longer to do this than the actual order
delivered on time well done will use you again
I didnít see the finished product, so canít rate it.
Service rating : being kept informed by text was excellent the recipient was delighted with the flowers, I was disappointed the flowers were nothing like the ones I ordered, they definitely were not the scented blue posy.
Product : the flowers received were the wrong ones
Efficient and friendly communication throughout x
Beautiful Flowers, Great Price, Excellent Service.
Service rating : Great, no problems at all
Product : Arrived in time and the flowers smelled lovely too
Beautiful flowers delivered for Motherís Day after a last minute decision to order online. Highly recommended for speed, quality and cost!
Service rating : I liked the friendly tone of your emails.
Product : My mum loved the flowers.
Service rating : used before and always delivered in time
Product : In the words of my Mother - "They are beautiful, thank you"
Service rating : Complaints procedure complicated and frustrating
Product : many of flowers in arrangement dead
THE FLOWERS WHERE POOR QUALITY AND FOR THE MONEY I PAID I EXPECTED A FEW MORE FLOWERS. I CAN BUY BETTER AT ASDA FOR LESS MONEY. DELIVERY WAS LATE IN THE AFTERNOON
Service rating : All the products I have ordered and sent have arrived on time and as specified. Ordering is easy and with extended ordering times makes sending presents so much easier. Everyone who has received a floral gift from me over the last 2 years have all been sent from Serenata and they have been pleased with their display and the condition the flowers arrive in. Happy to shop with them again.
Product : The flowers were exactly as shown on the website, a real delight. I was actually there when they arrived, product was well packaged to arrive safely. A sheer joy to open and look at.
Service rating : Poor communication. Multiple people dealing with complaint. Tel number did not work. Had to email photos in a word doc because there system didnít accept jpgs.
Product : It was tiny. Looked nothing like Internet picture.
card was nice
My Mum said the vase wasnít big enough to hold all the flowers (Spring Brights) so she used another one she had around - but she did think your vase was lovely and will use it of course..
Service rating : very easy to select and order, was kept informed regarding delivery.
Product : i bought them for a friend recovering from an op, she said they were lovely. as i havnt seen them i cant pass comment. but from my experience i will use them again
Service rating : Delivered on the day as per the service I paid for.
Product : The quantity/size was too small for the price paid.
Delivery in person on mothers day and mum loved the flowers and chocolates. Excellent!
Service rating : It tool me a while to find the flowers I wanted as there wasnít any opportunity to filter the search, like price range or with a specific flower etc. Also, for ordering duluxe bunches it just said you got more than the other, and didnt say how much more you got in the bunch and of what. That being said i loved that i could track the flowers and their delivery and liked that the site recommended flowers for different occasions.
Product : The flowers were absolutely gorgeous and the receipient loved them :-)
Poor quality wrapping, looks rushed and tacky. Thin piece of paper as a card. All roses brown on the edges looking like they are almost dead. 2 buds in the bottom of the box. Delivery driver was swinging the box as he came down the drive. Paid extra for a bigger arrangement and looks smaller than what id expect the standard one to be. Product nothing like what is seen on the picture. Poor value for money. Will not be using Serenata again!!
Service rating : The picture and description on the website are extremely deceiving. The flowers that arrived looked nothing like what I had seen advertised
Product : I have already emailed customer services on the 2/3/13 but still not had a reply.
I was extremely dissapointed with the flowers arrived at my relatives house.
They arrived in a very large box but inside was around 5 stems of flowers. The flowers where loose in the box, no wrapping, ties or anything to support them. Due to this half of the flowers where dead and the other half where damaged!
I find it appalling that I sent a complaint over 6 days ago and have still not had a reply but yet I have had various emails advertising to me to buy further products!
Service rating : Reliable and fast delivery. Thanks.
Product : Delivered on time and in perfect condition. Girlfriend loved them.
Service rating : Easy to order, site is nice and intuitive to navigate, everything was quick and simple.
The images also reflect well what you actually get delivered, which is pretty unusual for a florists site!
Also its great that you can track your order and get updates (ie out for delivery/ delivered) - as it gives peace of mind
Product : You helped make my Mums day! Thank you!
These were really unusual and contemporary flowers, so perfect for someone who likes something a bit different
Arrived in a box. I wasnít expecting that. The website certainly didnít make it clear. Who the hell wants their dozen red roses to arrive in a parcel box??
Service rating : Flowers were just left on the doorstep for my girlfriend to return home to, luckily they were not picked up by anybody else! I would suggest possibly giving them to a neighbour and posting a card saying where they are, if they had of been stolen, it would have completely ruined valentines day!
Product : Flowers were good
The quality of flowers was very poor. Lasted approx 48 Hours. For a £35 bouquet i would have expected more.
Service rating : Ordering was smooth and effortless , delivery as requested.
Product : Disappointed would be an understatement.
I would have been more impressed with a bunch of flowers from a supermarket costing £10.00.
Would not consider using again on this showing.
Service rating : My order was badly delivered. The box was placed upside down on my doorstep which caused the water to run out of the pot. The roses had fridge burns on the leaves of all of the pink ones which my wife had to cut off.
Product : These flowers were not good value for money and I will not be using serentaflowers.com again.
A card with a sticky label in it is not what i would expect. Probably will not use this service again because of this
Service rating : The flowers were nice, would have been good if they were delivered earlier in the day thouugh. Perhaps a system which allowed the customer to select a timeslot would be better.
Product : Very happy with the product.
The box it was delivered in was huge and not necessary
Fast and efficient service would highly recommend
Service rating : Excellent service, fast delivery
Product : Well protected
Service rating : Website not very good
Delivery service was appalling he left them in the shed with no note saying they where there which meant she received her flowers late only because by chance her brother went into the shed to look for something ?
Customer services needs to be sorted big time
Product : Not what it looked like in the picture bad quality
Service rating : Very easy site to use compared with others and I liked the e mail updates
Product : Well presented and very good value for money, thanks
as below did not order
Service rating : excellent service next day delivery
Product : was a little disappointed there wasnt as many flowers in the bunch as the picture on the website. If the picture was of the £30 bunch this should be stated. The flowers that did come were lovely and vibrant!
Really pretty and the flowers were in a water box lovely
The flowers that came were roses and my wife is allergic to them. That is why I ordered a bouquet without roses so it turned out to be a disaster. I have emailed the company and not even had a reply.
didnt see as above
Service rating : I received good service form Serenata flowers, the order process was easy etc.
Product : I have no idea what the bunch looks like! I ordered them for a friend living miles away who I wont see and you had no images of the larger bunches on your website when you upgraded from a standard bunch so I have no clue as to what the bouquet would have looked like really
Service rating : Good however the flowers were delivered to the wrong address Queens Drive instead of Queens Way which was clearly marked on address.
Product : My friend was delighted with the flowers for her 60th birthday, but didnt recieve them until after 6pm as they were delivered to the wrong address.
The card was also well received by my Aunt, she said the flowers and card brightened her day. The online picture of the card and flowers were very clear.
Good service but difficult to communicate with
Service rating : Service was as good as promised
Product : The flowers were beautiful but I would have liked to have been aware that they were dyed when I was considering which to choose.
My sister loved getting the vase too, as it was just the right size/style to compliment the flowers.
Service rating : The flowers are beautiful and well protected with a handy instruction leaflet.
Product : Flours where good quality but the bouquet was a bit green
Service rating : service very good, arrived at a nice time of day
Product : Aunt very happy with flowers
Reasonable quality for the price.
Service rating : cant ask for any better, very easy to use.
Product : had great feedback from everyone i sent flowers too.