Service rating : I was well informed all the way from the ordering right through to the delivery.
Product : They were for my mother in law who lives far away, so I didn’t see them. But she phoned to say how nice they were.

Very cute

Great service, my mum loved the flowers! Thanks

Service rating : very efficient
Product : my cousin who received the flowers said they were beautiful

Service rating : vg
Product : lovely

Lovely service, but the website is misleading showing flowers in vases that don’t come with the vase!

Service rating : easy to use,great communication and delivery updates
Product : Haven’t seen the flowers myself however teh recipeint said they were lovely

Service rating : Good kept me upto date the whole time and deliveried on time
Product : I have order on two other occasions and the flowers were fab on this occasion however the same could not be said. My wife received her roses last Wednesday by friday they were brown and some heads had fallen off. This was very disappointing as it was our annervesery. I did E-mail you about this but got no response which is also disappointing.

Service rating : Delivered as requested on the specified day
Product : The bouquet is very small considering I paid extra for the largest one, and the flowers appear to be dying after just 4 days.

Service rating : Excellent,fast,beautiful bouquet, professional service would definitely use again and strongly recommend to others.
Product : Described perfectly online extremely pleased. First class product from a first class firm. Many thanks.

Service rating : Ordering the flowers was so simple and as I have cognitive function problems this was a bonus. The range on offer was good. It was last minute for a local funeral and I received an email to tell me what time they had arrived and when they had been dispatched which was great.
Product : I am not sure about the product as I couldn’t attend the funeral so I couldn’t see for myself.

Very informative, prompt, effective and great value.

Service rating : very easy to order on line, received confirmation that the flowers had left for delivery and once they had been delivered I even received confirmation of that too. would order again for Business use and also personal use.
Product : although i didnt get to see them in person they looked lovely on the display on the internet.

Service rating : My friend absolutely loved the beautiful arrangement I sent for her birthday.
Product : As the flowers were sent direct to my friend I have not seen the arrangement.

Service was reliable and efficient-would definitely use again and recommend

Excellent and easy service to use

Service rating : The flowers were not sent on the requested day. This day was selected as it was an important day . Yes an upgrade was offered but no picture/ explanation of what this would be: I had to explain to the recipient that part of their birthday present would not be there on their birthday. So overall dissapointed
Product : Products great,

Service rating : Excellent service, very impressed with all aspects.
Product : A really good bunch of flowers, lasted well over a week as well!

Quick delivery, great communication, brilliant product.

Service rating : good choice of product and reasonable prices
Product : didn’t see the flowers delivered personally but the recipient said they were lovely

very prompt and accurate delivery

Service rating : Flowers arrived a day late. Told my mother to stay in for a surprise that didn’t turn up. Very disappointing and embarrassing for me. I have used Serenata many times before and they have been good, but on this occasion they were terrible. They did provide a full refund, but would have preferred it if they resent a fresh bunch and got it right. Their customer service lacks a personal touch.
Product : Arrived a day late and some of the flowers were dead / wilted. Far from Grandissimo more like Lame.

Service rating : communication very good. packaging & presentation good. driver left the flowers at the back of the house although the instructions were to leave with a neighbour & I am informed both neighbours at either side were in on the delivery day.
Product : the flowers were bought for a friend who tells me they were lovely but when I told him about the review & asked him if they were worth the money he said they had proved to be a little expensive!

Service rating : Had a 20per cent discount code which was not deducted from order even tho this was entered in correct place. Cannot phone which is not good.good online service.
Product : Have not seen the flowers but have been told they are beautiful.

Service rating : Excellent
Product : The service was great, but have now left feedback a few times how often do I have to say it was great?!

Service rating : kept me informed of the where abouts of my goods
Product : the flowers i veiwed in the picture did not look anything like what was delivered. in fact there was only 5 flowers very dissapointed.

Service rating : Very impressed with the service, thank you.
Product : Sally Bell, the recipient of the flowers informed me that the bouquet was beautiful, again thank you.

Service rating : Ordering the flowers was easy and quick - the updates were good and delivery very good.
Product : The quality of the flowers was good, but the size and presentation of the flowers was disappointing and didn’t really feel like value for money having paid £24.99.

Service rating : Always on time always in touch with delivery updates and the flowers are just fantastic and they last for weeks!
Product : Superb colour and selection

Great service wonderful communication which is appreciated liked that I was informed throughout the process from when the order was placed to when they had been delivered

I had no confirmation the flowers were actually left with a person so no real confirmation they were delivered¬¬

Service rating : The order was dealt with quickly and efficiently.
Product : The person who received the flowers said they were very nice.

Service rating : I thought the email updates sent about my order and delivery were both good and useful.
Product : Unable to comment as flowers were a gift

Service rating : Flowers were spectacular and delivered on time and with a professional manner.
Product : Beautifully arranged

Service rating : Easy to order on line and flowers arrived on time.
Product : There were 10 white roses, 6 freesias and greenery in this bouquet. Each freesia flower had approx.5-6 stems which took a few days to open. The recipients were very happy with my gift.

Service rating : Brilliant service received texts to update me on when the floweres were delivered.
Product : My Mother-in-law, informs me the flowers are beautitiful, a lovely surprise.

The courier completely ignored the instructions I left resulting in the flowers being left, not given to the recipient and not out in water over night. Very disappointed. If he had simply walked up a flight of stairs and knocked on a door the recipient would have got them on their birthday

This is the best site I have ordered flowers from.... Easy. as ABC to use...
The best about the service was that SERENATA kept you in the picture from first ordering to the delivery... Emailed in seconds to say my order had been excepted then on day of delivery text me to say flowers where on there way text to say flowers delivered text to say person not in but flowers put in secure place... Brill service thank you very much...

Flowers didnt arrange on time, asked for the order to be before 1pm and they arroved at my mothers work around 4ish just before she was about to leave work

Excellent quick service and price.

Service rating : Fantastic service, would highly recommend
Product : Beautiful flowers, pleased mother!

Service rating : Flowers came in good time
Product : Beautiful!

A small white vase as shown on web.

Service rating : fantastic communication every step of the way
Product : beautiful, different flowers

Quick, reliable

Service rating : Really quick, great value, would use again!
Product : My Mum loved the flowers.

Service rating : delivery service good
Product : Expected the flowers to come as a bouquet rather than boxed up. Flowers were ok but would not worth what they cost although I appreciate that the cost would take into account delivery and the box costs as well.

Ok card

Service rating : easy to use, good selection
Product : excellent feedback from recipient and arrived as scheduled

good alternative to inter flora

Service rating : Arrived promptly but in a box far too big for the flowers and they were damaged from excess movement.
Product : Couldn’t present the flowers as they had fallen to bits.

Flowers were for my mum on Mother’s day. I ordered them on Friday eve and they were delivered by half 9 the following morning. My mum said they looked lovely and the bunch was quite big.

Service rating : Excellent communication - flowers delivered as requested
Product : I didn’t see the flowers but the recipeint was delightd with them...

Lovely and all correct

not much choice but nice enough

just all round service ..

Really great service and they keep you informed during the delivery process

Supreme

Didn’t even mean to add this to my order. Very average quality.

On time, well presented and wonderful arrangement!

My mother was absolutely delighted with her tropical flowers. She said they were beautifully presented and were sooo fresh.
I will definately be using you again. Thank you.

Service rating : Really good delivery but mobile site doesn’t let you review order before confirming as we’ll as track your order or even log in.
Product : I upgraded to the deluxe thinking it would be a bigger size. Really good delivery but the flowers looked average so i would be worried if i would have opted for the standard because any less then what i got would be a bad rating.

Service rating : Delivered when they said they would to the three addresses I sent flowers to and as far as I am aware. the other two bouquets were ok.
Product : The carnations were not as fresh as they could be and were brown round the edges.

Service rating : Efficient and prompt service
Product : Beautiful flowers, nicely packaged and presented, great value!

Service rating : website was easy to use, good selection of dates for delivery provided. I chose the Saturday before Mothers Day, after a fiasco last year with another flower company, so I had time to arrange something else if they didn’t arrive. They arrived on the Saturday morning at 10.15am. I also received a confirmation email at 10.30 to confirm tey had been delivered!
Product : Not seen by myself but informed they were lovely and very unusual!

My Mother was over the moon with the flowers, she was highly delighted!

Service rating : Really good service and nice flowers every time! Messed up an order once and sent flowers on wrong day so resent another bunch on the correct day at no extra charge!
Product : Roses bough for valentines day lasted 2 weeks

Service rating : Quick and efficient ordering process
Product : Mum absolutely delighted with this bouquet, best yet!

Service rating : Very happy with eveything, keep it up!!
Product : Very pleased and my Mum loved them, thank you very much Serenata, I will be using you again soon :)

Service rating : Very good
Product : They were nice, but small for price

Service rating : My flowers were due to be delivered Saturday 9.3.12 for Mothers Day. They were delivered Friday and left outside in the rain where it spoiled the cardboard packaging (all part of making the flowers look nice). No note was put through the letterbox to say these had been delivered although my mum was in all day. I e-mailed Serenta flowers where they replied very quickly and said they would send another lot on Saturday 9.3.13 free of charge to me and also 20% discount for my next lot of flowers I was to order. I thought this was a very fair responce. Unfortunatley although I received an e-mail on Saturday at approx 16.00pm saying these flowers had been delivered I phoned my mum at this point and unfortunatley they hadnt. I once again e-mailed Serenta on the Sunday explaining this with a prompt reply saying how sorry they were but they were delivering into the early evening on the Sunday and if I didnt receive them they would either refund me or arrange another delivery. No flowers arrived (my mum had now stayed in an extra 2 days waiting for them). I requested a refund with yet another prompt e-mail saying it would be refunded back into my bank within 1-3 days.
Product : The flowers she received on the Friday were very nice although she had to take them out of the damaged package (i.e. cardboard fancy box and the moss stuff you put them in).

Service rating : Excellent thank you
Product : The flowers were perfect - thank you

Excellent communication and speed of delivery. Thanks.

Service rating : Flowers left on doorstep despite clear instructions to knock loud several times and wait. They had been sat there all day, as we’re not discovered till the evening!
Product : Flowers left on doorstep without knocking, so they had been sat there all day. Would have been able to buy several bunches from petrol station for what this measly bunch cost. Very small and massively overpriced. Contacted Serenata to complain but they clearly deem this pathetic bouquet size to be value for money. Considering the original price should have been £24,I’m not quite sure how they have the nerve to send out such measly bunches of flowers. Will definitely NOT be using them again.

Service rating : I was unimpressed with the quality and design of the flowers when delivered and feel that for the money it was very poor but serenata flowers have been helpful with my complaint and rectified the problem.
Product : Sugar and spice was more like a bunch of flowers just put together not a bouquet with any artistic skill involved.

Service rating : Prompt and delivered on time with message as requested
Product : Flowers arrived on time for mothers day and were just what was ordered

Service rating : Arrived on time
Product : Nice flowers

Service rating : Arrived on time
Product : Nice flowers

Service rating : There was no plant food with flowers but they seem to have lasted so it isn’t a problem :)
Product : They arrived smaller than expected but are still absolutely Gorgeous! They were a Mothers’ day present and adored by everyone!

I was very pleased with the service and my mum loved the flowers.

Service rating : I was very pleased with the service until I received an email to say my mini balloon on a stick would not be delivered with the flowers. Very disappointing. Instead of having nothing with the flowers you should have sent an alternative at your cost and kept my £1.99
Product : Again, would have been better with an alternative balloon than nothing.

Service rating : really user friendly website and quick to process- good email updates following order
Product : VERY VERY small for the price- photo on website is misleading- i also paid extra for the larger version. will be buying from elsewhere purley based on value for money- which is a shame becuase the customer service is excellent, but the product let you down.

many thanks

Flowers arrived at the stated time and were well liked by the recipient.

Service rating : The flowers have not arrived.
Product : Not arrived!!!!!

Service rating : Good value for money and easy to use service. Free Saturday delivery which is a plus.
Product : Much better quality flowers than previous companies I have used. No dead or dying flowers in the mix.

Very tasty moist cake! It looked cute too!

The flowers were delivered a day late which resulted in the element of surprise being taken away.

Service rating : Excellent service. Flowers arrived in good time, in good condition
Product : Nice flowers but not as many as expected for the money

The recipient has not received the flowers x customer service not even come back to me x won’t be using agsin! I want a credit and compensation

Service rating : I have used this service twice now and will be using it again, it is excellent!!
Product : The lady who received the flowers thinks they are top class.

As above

As above, except more flowers.

Fantastic service

Excellent service! I have used this company for several years now and could not think of one single negative comment to make

Arrived quickly and on time having only booked the night before. Excellent and simple service

Front cover was ok. Printed message inside (stuck in on a label!) is dissapointing. Maybe a more scripty font would help? Having someone write/sign on the net using mouse and then printing that into the card would be excellent. Luckily, the card with the flowers was just a bonus from my point of view.

Everything was fantastic my wife loved them. Thank you

The perfect gift for such occasions absolutely beautiful and greatly received together with the Luxury pralines.

Service rating : flowers looked half dead upon delivery when my wife opened the box
unfortunatly i was working away and didnt see them myself but my wife took a photo
of them
Product : didnt notice anything different from std package

I was asked to give a number but it wasnt use my partner nipped out and the flowers were just left on the door step, could have been pinched, thank fully there were not