Service rating : great service
Product : will highly recommend x
Service rating : A really comprehensive range of flowers, at affordable prices. Service excellent, communication also excellent, keeping you informed at each stage. I especially liked being informed that the flowers had actually been delivered and to whom. Great touch.
Product : Exactly as the photo showed, thanks.
Service rating : Great
Product : Great
Service rating : delivery was useless, they were for our mum 88th birthday, never arrived as she checked at 9.00pm and still no flowers, at 11.00pm found a note shoved through the letterbox, flowers found the next day lying in unsecure garden, no one tried to ring the doorbell or knock the door, made complaint and told reply within 48hrs, that was 7 days ago, absolutely disgusted!!!!!!!!!!!
Product : who is tracy klein???, is this yet another cock up,flowers left out in over night frost and suffered badly , will not use your company again either personally or for my company products etc
Placed order 26/11 for same day delivery, wasnít delivered due to technical error, still wasnít delivered by saturday, depsite various messages, no phone number proved frustrating as only email communication possible, very disappointing and still no explanation why flowers werenít deliver between wednesday and saturday! Refunded 03.12.Will never use again!
Disgusted to be honest. Ordered the flowers for anniversary on line for next day delivery, realised I had made a mistake on the address, had spoke to them within five minutes to change address. They then tell me they will see what they can do, only to be told they cant change the address. Try to deliver the flowers after my girlfriends surestart centre had shut. Then to be told its in the small print they can deliver up to 9pm... it should be clearly stated. They try to deliver next day leaving the flowers outside the school next door when there is a reception open! Then finding out it had been delivered after we had left for a weekend away...
Picked up flowers Monday,in obviously poor condition after three days in a van and weekend in staffroom!
Service rating : I couldnít find info on the website easily regarding the sizes of the bunches. how big are the upgrades compared to the standard sized flowers?
Product : the flowers themselves were great. totally new and tropical.
Brilliant service, flowers delivered prompt and in great condition. A very happy customer and will definitely be using the service again!
Service rating : Service good
Product : Good
Only one niggle didnít except my voucher code
Service rating : Really put to the test - ordered Sunday afternoon and they were delivered by 12:30 Monday.The communication was superb - I knew where the flowers were every step of the way. E-mails are really quirky in language, such a change from the usual boring corporate way, and the texts are to the point. The delivery is free, which is such a nice change.
These are now my #1 choice for buying flowers as they are not only competitive, but efficient, polite and do exactly as promised.
Product : I have been informed the flowers were beautiful and very unusual.
Service rating : Could not asked for an easier transaction
Product : Beautiful flowers very happy
Flowers were delivered promptly.
Service rating : Excellent service, thank you
Product : Beautiful flowers, perfect for the occasion!
I would have preferred a plain, blank card, but the sympathy one was OK.
Service rating : Very good item and good value for money, disappointed delivery was very late in the day and nearly missed the recipient.
Overall good service and kept well informed throughout the day of delivery
Product : Excelllent quality flowers and very well presented, will order again for sure.
Service rating : Quick and eat to use service. Very happy with the price. Nice to be kept upto date by email/text regarding the status of the delivery
Product : Not heard from the recipient yet.
Service rating : kept up to date with the order etc
Product : have only had them 2 days but look like theyíre 2 weeks old
Service rating : Very Good service, price and quality. delivered on time promised
Product : Recipient loved flowers
Service rating : Delivery guy wasnít exactly a happy chap - rang the bell and put the box infront of the door and walked away within a few seconds. But thereís nothing they can really do to avoid that itís more luck of the draw with the delivery guy - So I canít really fault them for that! The dispatching part was clearly fine and it got here in good time.
Product : Products were not at all damaged during transit and my girlfriend thought they were gorgeous, only problem being she did end up with some dye on her hands that she struggled to remove after she had arranged them, all in all great buy and better looking than my previous two purchases! will definetely be coming back to make a a 4th order at some point. Thanks!
Service rating : I would say slightly better than poor as I was notified of order confirmation and despatch of the flowers but not good as knowing the despatch of flowers is no good unless I know how long it would take to arrieve.
Product : Used old and new (mixed flowers) so within two days the rosed were browened at the edges and lifeless whilst the lilies did not even open, though I had a discount voucher, the quality is unacceptable for the price
These were ok.
The website could be a little more user friendly and less busy looking. However thee service was excellent with great communication about the product and itís delivery
Service rating : Ordering and delivery process fine
Product : The flowers were old and were going brown at the edges . Packaging was cheap and tacky. Not value for money at all. Extremely disappointed.
Customer services dealt well with my complaint with supporting photos
I was very happy with my order.
Service rating : Fast reliable service
Product : Bouquet arrived as buds with Good shelf life very pleased
I was not happy with the delivery service. I know this is carried out by an outside agency, but my concerns have still not been answered.
Service rating : i was informed all the way from ordering to delivery
Product : Sarah loved her flowers!!
Service rating : Happy
Product : Happy with the service provided
Service rating : I ordered a bouquet of flowers and got a box with half squashed flowers in, and the delivery didnt happen until almost 4pm despite the fact i ordered at around 2pm the day before.
When i asked customer services if they could supply a eta they did not help at all and just gave an automated responce.
Product : Despite the unsatisfactory arrival the flowers themselves were really very beautiful
Service rating : Easy, quick and reasonably priced.
Enjoyed the updates of delivery etc.
Product : I was not there to see the flowers themselves but was told by the receipient that they were "beautiful"
Service rating : Flowers were delivered to wrong flat, the person they were meant to be delivered to didnt receive them until really late and it was only because the person who did receive them knew of the person they were intended for that the person actually received them. The correct address was on the box, but they were delivered to a completly different street.
Product : We thought the flowers were going to be in a vase, they were not, they were delivered in a box with a handful of flowers in which could of been purchased from a supermarket. Considering we spent a reasonable amount on a bouquet this was very disappointing. We were disappointed as we put a collection of money together to buy flowers for a colleague when we could of gone to a supermarket and got a lot more for our money.
Service rating : I was very impressed with the service. I will use you again.
Product : I have not seen the flowers,but my daughter said that they were great. Many thanks
Service rating : Website is excellent, simple to use and clear.
Product : Really disappointed with the flowers, I think the water box they were shipped in either cracked or wasnít filled properly as the flowers looked old hn they arrived and never recovered. Most buds havenít opened and it looks awful.
Service rating : Reliable. Efficient. Courteous. Informative. Value for money. Will definitely use again and recommend to others. Thank You !
Product : The recipient said the flowers were beautiful and smelled GORGEOUS.
Very gd service, let you know when despatched + when delivered at address.. Would recomend this company .
Service rating : I was amazed at the swift delivery of beautiful flowers to my daughter at her workplace. These were beautiful, fresh and beautifully packed to my daughterís amazement.
I could not have thought of a better present but the flowers by serenataflowers. The fact that I could trail frompick up to delivery was exceptional service.
I would recommend to any one. Big thank you. Ranjan
Product : smashing. lasted over 2 weeks. really. ranjan, leicester
Happy with everything,thanks
Service rating : Very nice flowers and fresh
Product : nice product
Service rating : Efficient and useful to be kept informed of the progress of the delivery
Product : I didnít see the flowers but my Mum was delighted with them
Excellent service. Arrived on time. No hassle. Good quality flowers. Will definitely be purchasing from Serenata again on future.
Service rating : Great emails, loved it.
Product : It was reported back that they were brilliant but as I am in Australia I will have to wait to see the photos !
Service rating : Kept well informed of delivery
Product : I have to rate the product as good, as I did not see the flowers for myself, but I the recipient did say they were very nice.
Service rating : your company is outstanding for the service provided, email confirmation throughout right until the flowers are delivered. i will always use your company
Product : beautiful flowers and love how you have special discounts as well
Service rating : easy to use web page fast and professional
Product : excellent presentation.care and attention to detail
Amazing service beautiful flowers couldnít ask for more ordered early evening online and they were delivered the next day !!
Service was amazing kept me updated with my product
Service rating : Very good service! Informed when the delivery was made.
Product : Was told by the recipient that it was very nice - especially the chocolates!
Service rating : xxx
Product : x
Service rating : Hi
I thought the company and service were great but the delivery let the whole thing down, the delivery driver didnít follow your delivery instructions you printed on the box, the flowers were sent back to the depot and re-delivered on Monday, by this time the birthday surprise was ruined and the flowers were half dead. thank you for the refund
Product : Due to the delivery company not following your instructions.
Again the recepient found it to be "VERY, VERY NICE"!
Service rating : The service is so easy to use, either online or over the phone. Prices are really good, I can find what I want within my budget and the selection of flowers are great.
Product : I have order flowers for my friends before. The delivery service was exactly on the day they were supposed to be delivered. I have not seen the flowers, however my friends were very pleased with the quality and range.
Service rating : As have not seen the flowers,I cannot comment, however the person who received the gift was pleased.
Product : See above
Service rating : Easy to navigate and love the service messages on despatch and delivery
Product : I havenít seen the actual flowers but they looked good on the website
Service rating : kept me updated with order progress which i liked
Product : Bueatiful flowers just has described .great
Service rating : Good communication throughout. It was nice to receive a message to let me know the flowers had been delivered.
Product : I have not seen the flowers myself, but the recipient is very pleased with them.
Service rating : Kept me up to date every step of the way. I would not hesitate to use this company again.
Product : Although I didnít see the flowers myself i was assured that they were very good quality and nicely presented.
Service rating : As usual, good.
Product : Wierdly wonderful flowers, but they lacked the green folliage shown in the picture - it was just the flowers and one broad green leaf.
Service rating : Was good
Product : Flowers was not fresh looks dry
Flowers were dead the next day!
Service rating : Good service excellent delivery
Product : Slightly disappointed with size of the bouquet
Service rating : Excellent communication throughout.
Product : Wonderful!
Very nice my wife liked it
Service rating : Great service
Product : Amazing service
Prompt delivery with e-mails to confirm dispatch and delivery.
Service rating : most reliable, delivered on time as promised.
Product : my mother (the recipient) was so delighted she was in tear once for the an uk delivery the oth Its the second time I/ve used Serenata,s!
Service rating : Wonderful service!!! I would recommend to anyone.
Product : The flowers were nice but didnt exactly look like the picture on the website,but overall,good
Not seen but my daughter said ok
Service rating : service was excellent
Product : I heard from the person who I sent the flowers to how nice they were ,thank you very much
Service rating : Ordering, delivery as good as ever BUT, SPECIAL OFFER FLOWERS DIDNíT LAST A WEEK!
Product : NICE FLOWERS, DIDNíT LAST A WEEK. GIVEN FOR BIRTHDAY SO EMBARASSING
Service rating : very impressed with communication via mobile to inform us of progress of order.
Product : very well received. flowers much better than other companies! No complaints!
Quick excellent service and good delivery info x
Service rating : Courier left it until the very end of the day to deliver the flowers which was disappointing
Product : Not seen them myself but the recipient is very pleased
I needed to change my order but this was not possible
Ordering was easy, delivery to a remote location no problem, informing me of its arrival also very useful. Thank you.
Service rating : Txt updates were very good and helpfull. Very good clean and easy service to use
Product : Flowers were beautiful but a bit small but overall happy thanx you
Service rating : I love the concept, and very quick service and the communication was excellent.
Product : I was a little disappointed by the size of the bouquet for the price and as it was a hot day, they were not looking their best on arrival to me.
Service rating : Excellent, friendly service, very quick to respond to your order and keep you updated (as well as delivering the all important flowers). Would not hesitate to recommend them or to use them again!
Product : Although I havent personally seen them, I was informed they were beautiful.
Every thing was bad
Service rating : Website was easy to use. Very impressed.
Product : Flowers were beautiful
I was pleased with the communication by text about the progress and successful delivery of the order. Very useful.
Service rating : Great service
Product : Great service
I was very happy and the fact that the flowers were more impressive than expected. I appreciated the tracking of the delivery which was in the earlier part of the day.
very good service
The balloon said it all and was a lovely added bonus to the flowers....I WILL USE THE SERVICE AGAIN ...
Service rating : I have been very happy with the quick service as I was informed regarding the whole delivery procedure through text and email. It was very efficient way of delivering product.
Product : I have recieved the complaint about the quality of flowers not being up to the standard as they were wilt and were not delivered in a good condition. They were in a company box but the poor plants really needed some freshning so was not happy through this feedback.
Beautiful flowers and arrived as stated excellent
Service rating : I was very pleased with the service I recieved from Serenataflowers as I was kept informed at all times I would certainly use the company again.
Product : I did not see the flowers but my friend was pleased with them
Service rating : This company are almost always fantastic. My latest delivery from them was left in a neighbours front garden in the next street at which was only given to me (by the neighbour) 48 hours after the scheduled delivery date. We donít even have the same house number! I will not be using this company again.
Product : Flowers great. Service poor.
Flowers looked lovely, sister was very pleased with them
service was terrible