Service rating : Very efficient and lots of updates on my order.
Product : My Mum loved the flowers and the way they were packaged.
5 star for the service and flowers
Very good service, kept informed all the way.
Confirmation of flowers delivered but would be good to know the time they were delivered, rather than the time it was updated - only small thing that kept it from being excellent. I always recommend serenata
serenta couriers had not delivered Chardony with the flowers I had ordered however when I contacted them they delivered the next day thankyou serenta.
Service rating : good
Product : good
Service rating : arrived on time and was kept informed every step of the way
Product : Didn;t see the delivered flowers but was told they were beautiful - thank you
Flowers were delivered fresh and as requested. Optional vase was worth the extra £. Delivery slightly longer than expected, received a text at 9.30am saying flowers had left for delivery but only received delivery at 7.45pm!
Service rating : excellent service liked the emails to let us know they had been delivered
Product : flowers did not look quite as good as the picture
Service rating : lovely to be kept informed of delivery
Product : didnt look quite as good as the picture
Service rating : Very hood
Product : Quick and easy to place an order
Service rating : Yeah cheers, arrived on time and my mum loved them!
Product : my mum loved them!
Service rating : The contact and regular updates were very useful to me to know when the flowers had been delivered.
Product : Flowers were lovely and the recipient was over the moon! Thank you.
Service rating : First class service was kept informed right up to delivery
Product : Looked beautiful
Service rating : Very quick and efficient
Product : My friend loved them, said they were really pretty.
Service rating : Was kept up to date with the whole process, from ordering to delivery.
Product : Was told by my friend that the flowers were lovely. I sent them as a íthinking of youí, as she had just lost her daughter to cancer.
I thought the service was excellent. The communication was also excellent texts when ordered on delivery and also when delivered . I will definitely use them again
Service rating : On delivery the flowers I ordered were dead. Also it took a while for someone to email me back no one explained how to complain and not much information was given to me.
Product : Roses werenít too bad but the rest was dead
Service rating : Overall communication/delivery very good.
Product : I know it was a hot day when delivered but the roses had drooped within one day which is not acceptable. Flowers from the supermarket last longer.
Service rating : Website very easy to use, and email update on delivery very good.
Product : I havenít been in touch with the person I sent the flowers to, so donít know what they thought of them.
Service was fast! Next day delivery was brilliant as I could order upto 8pm the day before! Communication is excellent and will order again and recommend this to everyone.
Donít use yodel again. Delivery to school only just made it.
Excellent yet again
Excellent and reliable service. A fast and polite service.
Excellent service - and the flowers were a delightful surprise for my mum.
Easy to use
Service rating : Ease of website good and easy to place order unlike some web sites where it is just easier to give up than con tine
Product : The receipient was very pleased with the flowers received
Service rating : I was very happy with the service I received from SerenataFlowers.com
Product : I was very happy with the the quality of the flowers
Loved by my aunt
Service rating : Excellent
Product : Iv not seen em or chatted to em
Service rating : Easy website fast and excellent communication
Product : Flowers beautiful
I havenít actually seen flowers but my friend said theyate bbeautiful and fresh
The flowers and card were fine and as expected however I think you delivery model can be improved I understand I could pay an extortionate premium to have the flowers delivered before 10am or even 12pm but having made the order 2 days before the delivery I expected the order to relatively early on in the day. Iím sure you will agree receiving of flowers is all about surprise, in order to make the most of the opportunity then it is best if the intended recipient is able to receive the order themselves. Having no idea of when the flowers were going to arrive throughout the day just that they would be delivered at some point between 9 - 5:30 isnít helpful if you are trying to make sure the intended recipient stays at home. An experience that could be bettered and something I think Serenata should work on without charging the earth. In future I would book flowers from a local florist as I am more likely to get the order in the morning
the delivery didnt get to my daughter until After 7pm, by which time she had gone out,the flowers smelt lovely but i felt there could have been more of them ,
Excellent flowers ,But having ticked the íbe patientí on the order form,I was very worried on the tracking system, to hear they had beení left í in a safe placeí This was outside the front door,where anybody could have removed them . I would have expected the van to have returned at a later time to make sure of their proper delivery. Luckily,this time the outcome was fine..
Service rating : The service is brilliant - however the flowers I sent were appalling
Product : Nothing like the picture - these were a gift and I was embarrassed and disgusted when I seen them
Unfortunately the flowers were Delivered the day after they were supposed to be delivered which was a shame.
Service rating : Service was good with my flowers being delivered on time and I was kept informed as to when the flowers left the depot and were on their way to be delivered.
Product : I did not see the flowers but was contacted by the person who I sent them to thanking me.
Voucher I was sent to use has not been redeemed even though I entered the code.
Service rating : The service was efficient and the free delivery is good.
Product : The flowers were nice but i think considering that they were deluxe they could have been a bit more special.
Service rating : I was able to track through the whole process, plus, when I discovered the basket had been left at the front of the house (as they donít answer the door), I could ring the recipient, and tell them to take them in! THANK YOU for a first class service
Product : Flowers were beautiful - thank you.
Lovely. Birthday girl was happy.
Excellent service.We were kept informed every step of the way from order to deliveryand were also given the opportunity to give instructions if the recipient was not in.
Service rating : good
Product : good
Excellent quick delivery with short notice thank you
Service rating : Quick delivery
Product : I ordered a Grandissimo size set of flowers and they were small not happy
Service rating : Website worked efficiently and the process was good
Product : Very nice flowers
Service rating : Iím happy with the updates on your website
Product : I thought the flowers will last longer than they did. Beautiful bouquet though.
Service rating : Really good service
Product : Ok
Service rating : The company should look into how the flowers is stored and also order some themselves to see that its not worth the money.
Product : I could not believe it when I saw the flowers it was have dead and not worth the money that I have spend. I could have bought something far better from my local store. I WILL NEVER USE THE COMPANY AGAIN.
Service rating : Delivery was done at a nice early time in the day. Constant notifications with regards to flowers leaving site and being delivered. Overall great service!
Product : Fresh and in great condition. Longer lifespan guaranteed!
Service rating : I e-mailed the company first thing on Monday 11th March as was very dissapointed with the delivery that was sent to my Mum. The flowers in the pot looked dead and all you could see was Ivy. I had to go buy a bunch of flowers as I was so horrified at what I saw had been delivered!! No answer or any correspondence has been received by Serenata Flowers!!
Product : Disgusting and very dissapointed it was very dirty and very tacky looking!
On time and website was very user friendly
Service rating : Site was very easy to use. So glad you could deliver as next and inter flora had run out of delivery dates for mothers day.
Product : My mum was delighted with it, she thought the basket was lovely and quite different, and the plants in it were lovely, she described everything to me
Basic but to the point
Service rating : flowers arrived on time and in excellent condition
Product : the flowers were beautiful and so fresh my first order for the roses are still blooming and in perfect condition
I didnít see the card but the choice of cards was good and my colleague seemed delighted.
first class service and prompt delivery. will use again
Service rating : The next day service, despite being what must be one of the busiest days of the year for the flower industry, was as promised although my order was a last minute placement.
Product : The roses were for my wife who was extremely happy with the nature and condition of these and certainly earned me some brownie points
Very good. Delivered at the right time
The service from ordering to delivering was perfect. Loved the confirmation on the delivery via e-mail. I was however expecting the flowers to be in a Bouquet format not bunches of the Bali Hai boxed up in two seperate bunches. The quality of the flowers more than made up for the minor disappointment. Will definitely use this service in the future!
Service rating : Excellent, fast delivery
Product : Beautiful flowers made the persons day :)
Service rating : they arrived when you said on the day and time frame good
Product : they did not look in particuarly good health as a day after they had consumed on the water in the vase.and i had to dispose of 2 ot them,, i am now removing and keeping the others going hoping wonít lose in more.
My wife was very happy1
Service rating : Great
Product : Flowers are small and a bit drab.
Service rating : I wasnt very impressed that the flowers were delivered in a cardboard box. Not the romantic scene I had envisaged.
Product : the bouquet was smaller than it appeared in the pictures, not great value.
Good speedy service. I will continue to use Serenata
excellent service on the delivery. the flowers look good and were in great condition.
Flowers delivered on time and in good order, however the message on the card to leave with a neighbour was disregarded, and were left in full view of passers by.
Service rating : Very easy website to navigate, good to see the flower choices and lots of them. Thanks
Product : This is a gift so I have not seen it but my Mumís feedback is very positive
This is the second time that I have used the service and in both instances I have been pleased with the manner that this was carried out and the feedback I received was the flowers were well presented and good quality.
Service rating : Quick & Easy - Great !
Product : Really nice comments so Iíll assume they were o.k!
Efficient and fast.
were a gift so i do not know personaly,but the person who recieved them said they were great
Service rating : Great price and great delivery! My nan loved the flowers, a wonderful birthday surprise!
Product : Loved the flowers, excellent packaging, good all round!
Service rating : I will not be using their services again.
Product : As stated on there website "what you see is what you get" was not the case on either the bouquet that was ordered nor the replacement (apology) bouquet.
very good flowers and service
Service rating : Service was quick and easy to do
Product : I havenít seen them personally but the receipient was more than happy with the quality!
Service rating : Excellent service. No problems. Thank you.
Product : Beautiful flowers. My wIfe loved them
Service rating : First class
Product : Mum was very suprised and pleased
Website was very easy to use and flowers arrived on time in good condition as advertised.
Service rating : They responded really quick to my emails. I am getting a full refund for Red Robin.
Product : The flowers received looked very poor to those on the website. As they were a Christmas gift for my Parents, I was extremely disappointed to see what was delivered.
Had selected the free card but got the other one instead, no matter as happy anyway.
Flowers were good but they were supposed to arrive by 6pm and they turned up at 8:30pm.
Very impressed, I was kept informed from start to finish regarding my order for a friend who lives in whales, I was a little apprehensive about ordering online as I have not done this before, but my friend was very happy so I will not hesitate in using this company again. Well done
Service rating : Flowers look good online but the quality is not good in person. A waste of money!
Product : The flowers died within a few days!
Service rating : Got texts to tell me flowers progress, very pleased.
Product : My friend said her flowers were beautiful
Service rating : the flowers were left at the wrong house and just left on Doorstep, if it wasnít for the owner of the house knowing Mrs Hales, my aunt would never of got them.
Product : once flowers arrived at the right house the next day, my aunt said they was lovely
Service rating : Service waa great, text received once despatched and delivered.
Product : Did not see the flowers but recipient was very happy!
Service rating : really speedy
Product : never seen anything like them
A great service. Thank you.
Service rating : Kept informed and did what they said they would
Product : I have not seen the flowers but the recipient was pleased
Very impressed with the service I received, the text and e-mail updates on the progress of my order were particularly helpful
Service rating : Good value for money and kept informed all the way to delivery.
Product : .
Service rating : Service and system procedure very clear and good
Product : cant really comment but the recipient said the flowers were very good