Service rating : Easy to use, good delivery times.
Product : Dont know it was a delivery to a work colleague so didnt see bouquet but they did say it was nice.
delivered on time, as requested and kept informed all the way. A very reassuring service with a very happy birthday friend at the end.x
Service rating : You cannot fault your service always the same excellent
Product : My friend was so very pleased and so was I thank you
The web site was easy to use and the choice was great. The flowers were delivered when they said and I was kept informed via text at each step. The flowers were beautiful and have lasted. Thank you for a great service and value for money.
Every time I use Serenata I am impressed by their service, the high quality of the flowers, their text messages keeping me informed of delivery and the recipients have been absolutely delighted with their flowers, the best serivce and quality I have found, I would not use anyone elsel
Service rating : ok
Product : ok
Service rating : Easy and simple website disappointed by booking the night before cost me more than if I ordered on that day! Also shocked on how long they took to arrive despatched 9am delivered 8 hours later at 5pm
Product : Beautiful flowers very small amount for price
Adds a little bit more for not much more cost great value all round
Not received - Requested refund but no direct reply from Serenta
I didnít get to see the card.
Service rating : Straightforward ordering and goods comms. Delivery on time even though they used Yodel which worried me when I realised.
Product : The recipient was pleased, I didnít see them...
Service rating : Up until the delivery, this would have been an íexcellentí, as the communication with the emails and texts was really good, the ordering was easy and I felt confident. HOWEVER, the person I sent to flowers to said that her doorbell was rung, but the delivery driver didnít even wait for her to answer and dumped the box on the doorstep. As she lives on a main road, if she had been out, they would undoubtedly have not been there when she returned. Very disappointed with that as it went against my instructions to leave with a neighbour if she wasnít there. Sadly, this has seriously let your business down Iím afraid. It was otherwise very good.
Product : Very nice flowers. Good condition and fresh.
Service rating : Always good
Product : Broken stems on flowers shove flowers at you attitude of deliverer have used many times before always been good think twice after this
Service and email updates Excellent.
Apparently they looked and tasted lovely
Service rating : Great communication - knew exactly when flowers dispatched and delivered, thank you
Product : Great flowers, thank you
Service rating : From start to finish communication was excellently & the flowers were great value
Product : Beautiful bouquet - very happy :)
Would definitely use this company again. Thank you serenata!
Service rating : I received a promo e mail that prompted me to order my partner some flowers to surprise her. It was easily done from my laptop at work :-) and went down a storm.
Product : Great bunch of flowers, good value for money.
Service rating : Excellent service - 5th time I have used Serenata and they always deliver!
Product : My aunt was delighted with these orchids.
Very poor communication, via email.
0800 number on your website didnt work.
Not flexible at changing order.
Lied about leaving flowers outside my home is a secure location, there are No secure locations outside my house.
Service rating : Good communication
Product : I was told they were good
No reply at front door. Used initiative to find shed in back garden.
Added the final birthday touch.
Chose to use these guys based on other reviews over Interflora, who i normally use. Bought the £35 "Reflection" bouquet for an anniversary present so expectations were high. Delivery was perfect, as was the booking process. The flowers were delivered during the hours stated on the day requested by a polite delivery guy and packaged very well.
Unfortunately the roses in the bunch were very tired and old, discoloured and limp and they died the next day. Raised a ticket on the day with the company - heard back straight away asking for photos - sent these through - then heard nothing back - chased twice more and 1 week later got an email back offering 25% of the value back. I would have settled for an apology and acknowledgement that the flowers were sub standard, but as it took a week to come i took the 25%.
Unfortunately i wont be using them again and couldnít recommend them to anyone. Perhaps this was a one off? You decide :)
Service rating : Flowers were delivered early next day so cannot fault the efficency of the company.
Product : I was shocked when I saw the flowers delivered, yes they had all the flowers that were showing in the picture but the amount was nothing like what was expected. I understand pictures arenít going to be exactly the same but I felt rather embarassed ordering flowers as a present and they to look how they did. I would not have classed them as a bunch of flowers and I could of got a better bunch from Tescoís for a lot cheaper. I am sorry my comment may offend the company but as I wanted to do something nice for my mother on her birthday it was quite disheartening and I am really dissapointed.
Service rating : The service was as good as usual - but the product was very poor
Product : I was very disappointed with them. They looked cheap and the lilyís did not open properly and some of the buds just dropped off without ever opening.
Not at all your usual standards.
Service rating : This is the first time using Serenta my 89yr old mother was over the moon the flowers were beautiful.highly recommend
Product : the driver was very pleasant & the service was great thank you
Cute and same price as you would buy from a shop.
Service rating : Very goog I have ordered before and been pleased both times
Product : In perfect condition very pleased
Service rating : Spoke to recipient and she was very pleased with the flowers received for her 60th birthday
Product : Did not see the flowers but going by what the recipient said.
Service rating : Good website
Product : Didnít see the end product but assume it looked like the picture!
Service rating : As the flowers I send out are for Breast Cancer sufferers receiving flowers from our group BOSOM PALS MK I have not had one bad complaint as yet, please keep it up my ladies need it.
Product : Recipient had just come out of hospital after having a double mastectomy, I didnít see them as she had gone to stay with her daughter in London, but got a phone call to say they were beautiful. Thank you.
Service rating : The service was excellent
Product : My friend said the flowers were lovely. I didnít see them for myself.
Service rating : BRILLIANT
Product : GOOD
The roses were high quality and have opened nicely and lasted well. Only problem is the thorns have been left on the stems and there wasnít much effort made in terms of dressing the flowers. I ordered 24 red roses and thatís what I got.
exactly as described, good value for money
Service rating : Excellent Service and everything was so easy
Excellent Service as always and so easy to order. Serenata Flowers then keep you updated with each stage of the process from the Bouquet being put together, leaving the premises and arriving at their destination, you are kept informed.
Product : Beautiful range of colour and put together to form a beautiful bouquet
Service rating : I initially thought the service was good however I was disappointed when I didnít receive a response after informing them that the quality of the flowers wasnít very good.
Product : The flowers were lovely however they contained numerous buds. These all fell off before opening so the display was very disappointing and didnít last long.
Service rating : Never again, very small bunch, just one leaf at the back, not as shown at all. Very disappointed.
Product : Theyíre dead, no flower food in parcel.
The flowers should have been delux and in individual water pots but were not the delux just came as two small bunches taped together very poor quality flowers
Service rating : Liked the fact they always kept me updated on my order via text and email which I thought was really good. Until my order arrived at the destination.
Product : My friend loved them to bits. Saw a photo of them and they were perfect I was really pleased with the flowers. Happily buy more and more.
Flowers for my grandmother failed to arrive on Friday, despite Yodel claiming that they had been delivered. Serenata also believed they had been delivered and promised to chase but I heard nothing more. The flowers then turned up on Monday, but obviously their best three days were spent in a courierís van instead of my grandmotherís house. Iíve still heard nothing from Serenata.
Flowers. Weíre lovely
Service rating : excellent communication with emails/texts - great to know when the flowers had been dispatched and delivered. Good price, good communication,good service, and the recipient said great flowers!
Product : the recipient said great flowers!
Service rating : Bad doesnít describe it...
I received a text saying that the flowers had left the building, from then on communication was via email.
Flowers hadnít arrived by close of business, the delivery company tracking hadnít updated to let me know of failed delivery..
Delivery company couldnít be contacted.
Serenata werenít reading my emails.
It was the hottest dayís of the year and the flowers had been on the van for over 32 hours before a second delivery attempt.
And then I get a text to tell me that my beloved has received the flowers, which by now looked like shrivelled up weeds, if there was going to be any romantic interlude by sending flowers from this company, it went down the pan along with the wilted offerings.
Product : I didnít get to see the so called flowers, but the recipient was that embarrassed amongst her work colleagues, that they went in the bin, along with my hopes.
You should always buy local, and from a company with a visible phone number...
Anything less, suggest that theyíre always having problems, and donít want to listen to disgruntled customers..
Service rating : very good. received texts saying the flowers had been delivered which they had been.
Product : I received a photo of the flowers which i sent via you on the 6th July. they look very good and are still going strong 2 weeks later.
Just to say that Eleanor received her flowers today and was delighted with them. Thank you for your courtesy, and the professional and timely way you dealt with my order.
Despite stating somewhere (lost) in the small print, I was unaware that delivery could be made anytime until 10pm (which, in my case, was not made far off this!)!
I take it this was the vase...if so this is what the rating is for
Service rating : Recipient was pleased with the flowers Thank you.
Product : Recipient loved it
I am told the flowers were brilliant, well chosen and helped to bring happiness to a poorly old lady in her need
Service rating : ordering and completing the transaction was an easy process
Product : When i see the flowers i was dissapointed,they looked very little like the picture on the web site and didn`t have the flowers they said would be in the display but made up of other smaller lesser one`s,my thoughts are i wouldn`t use the service again but go back to my usual florist.
Really great added touch
This did the occasion perfectly
Great price, kept me informed about delivery including when flowers where dispatched and delivered. Next day delivery. Would definatly recommend
Service rating : Excellent service throughout
Product : Bargain
Service rating : In regards to the website and communication SerenataFlowers.com were brilliant, a wide range of options is provided and reasonable prices. Once I had made my order I received communications advising me of the details. Everything was excellent up until the point of delivery. Despite adding instructions my order was delivered to the wrong building and left and signed for by the wrong person. I paid for a before noon service and despite the delivery actually being made before then the recipient didnít receive the delivery until gone 16:00. I do not blame Seranata - but I can not in good conscience rate as excellent either.
Product : The flowers were lovely - and despite being kept in a box for longer than anticipated they maintained their shape and was effected. My wife was very happy.
Service rating : Very good company and great customer service when i had to make a complaint.
Product : The flowers were not good quality and i was given a refund.
Did not see the balloon but Iím sure this was also fine.
Great communication, perfectly on time, fantastic price. Will definitely use again.
easy to use and speedy service
The flowers were delivered a day late for my friends birthday having gone to the wrong depot for delivery. Although I could see this on the tracking I had no notice directly by text and no apology. Very disappointing. Have previously been pleased but now unsure I will use Serenata again
very bad service paid for order before 10am and it came after 4 pm
Great flowers on time, well received, kept me informed, will use again. thank you.
Service rating : Flowers didnít arrive until after 5 p.m. Would have liked a person to deliver a bunch of flowers rather than a delivery driver drop off a box. Text message at 09:00 said the flowers had left, been in a van all day long. Email stated " Weíre happy to report that your order is being chauffeured in style" - if you saw the van itís definately breaking the advertising standards code of practice.
Product : Bit smaller than I thought it looked. I now realise why you offer a bigger size / upgrade. Wont be using you again.
Service rating : Really easy.
Product : My friend loved them
Simple, easy, do what they say. Never use anyone else.
Excellent as always
Flowers looked very nice online. But when ordered they were very small for the price and looked like they were about a week old and drying out. Roses were even dying/ wilting.
Service rating : They were delivered on time and it was nice that i could track them
Product : As these were a gift I cannot rate them - I hope they were good!!!
So far the flowers ordered have been good/excellent
Service rating : Prompt delivery - thoughtful courier (left flowers in shade rather than in full sunlight in porch as requested)
Product : From photo seen as I have not seen flowers in person.
Service rating : A comment.
Product : A comment.
Service rating : very small bunch for the money - paid extra for deluxe
Product : paid extra for deluce but was not as expected
Service rating : I liked being kept informed by text about each step of the order and delivery and everything was just perfect!
Product : These are absolutely stunning and very different flowers, but be warned you need a big and heavy based vase to hold them as the flowers are very heavy (I ordered the largest bunch). If you want to send something different that will make a statement, then these are the ones to choose!
Service rating : Very easy site to use, excellent communication
Product : Excellent quality flowers and arrangement
Service rating : The Bouquet didnít arrive until 4.00pm in the afternoon which I thought was a bit late to mark a special day
Product : The bouquet was nice and the flowers were fresh
Delivered when requested. Lest informed my my orders progress at all times.
Loved the fact I was text to let me know flowers had arrived
Will use your service again, and recomend to our friends
Service rating : Website was great and clear on price etc
Product : Flowers were beautiful and the recipient was very pleased
A nice touch
Service rating : The flowers arrived on time and in good condition I didnít see them myself as they were for someone else but I did ask her to take a picture of them so I canít give an excellent rating until I see them, but they certainly cheered my lady.
Product : As above
The only issue I had with the mini balloon was the cost. I did feel it overpriced considering the size of what it is and how cheap the materials are to buy and inflate. But I liked the options to buy extra gifts...perhaps other types of gifts could be offered...picture frames, figurines, candles.
Service rating : good comunication
Product : recipient very pleased
happy with the service
Bosom Pals MK is the local Breast Cancer Support Group, when one of our ladies is feeling under the weather through chemo or radiotherapy flowers can make all the difference in letting them know we are thinking of them. I have tried many florists over the last few years, so far Sereata flowers have been very good so I would say keep up the good work.
Excellent service. Will recommend to family and friends
Service rating : The entire process from ordering the flowers to the delivery was brilliant. Using the website was very easy.
Product : Beautiful flowers. I expected the bunch to be a little bigger, but still it was very lovely.
Except that the courier did not knox, he just dumped the flowers outside the door. No delivery card had been put through the door.my daughter had waited in all day because I had asked her to and they were found on the doorstep by her boyfriend when he came home from work.