I placed an order but then changed the delivery date which was easy and simple to do online, good service would definitely use again.
well done , will use you again sometime.thanks
Service rating : Great communication and the gifts were very much appreciated. Would recommend
Product : We had a call to say they loved the products when received
Service rating : Enjoyed the way I was kept in the loop knowing at what stage my order was in
Product : These were for a friend that was ill but she loved them and sent me a picture and they looked lovely
Service rating : excellent communications
Product : first class flowers
Service rating : Amazing service and value for money
Product : Could not believe how efficient the service was and what good value for money
Service rating : Great service
Product : Great value for money
Service rating : Flowers delivered when said, very good service
Product : Didnít see flowers as they were delivered to my sister, but she was over the moon with them, said they were beautiful
Service rating : The service was excellent.
Product : Absolutely beautiful flowers. My daughter was really impressed. They were a real talking point during her birthday.
Service rating : Great service. Loved the texts for dispatch and delivery
Product : Recipient loved the flowers
Service rating : Great service. Texts and emails for dispatch and delivery. Excellent
Product : Beautiful flowers. The recipient was very happy
Service rating : Very easy to order and navigate webpage
Product : Very fresh flowers
Service rating : Excellent service was emailed and text every step of the wag... very friendly and helpful!
Product : Flowers were beautiful and still are a week later ... Colour and display perfect!
Service rating : The website was relatively easy to use with secure payment facility. I did not like the repeated attempts during the process to upsell. Delivery: I received notification by text before 8am on the correct day that the flowers were with the courier for delivery but was becoming concerned by 4.30pm that they had not yet been delivered (to an office address), particularly as it was a warm sunny day and I feared they would be wilting in the heat of the van. Received confirmation of delivery approx 16.45 - just in time!
Product : The flowers were a gift for a friendís birthday so I have only seen a photograph of them, howev, they looked very much like the bouquet on the website and my friend was delighted with them.
Courier labels spoiled the effect! Stuck on top of the "Happy Birthday" writing!
Far too small for the money . It was pathetic.Very very disapointed.
Service rating : they were dead after a couple of days, i sent emails and photos to complain but nothing was done about it, I would never use their flowers again and would not recommend them to anyone else. £35.99 wasted money!!
Product : As above. Really bad
Service rating : easy to use site delivered on time
Product : good flowers still going strong a week on
Really bad 6 flowers for £20
Service rating : Flowers were quite good but you did not put the card and message I sent and they did not know who the flowers were from.
Product : David and Kerryann had just lost a baby that weekend and as I live in Northern Ireland I wanted to let them know that I was thinking of them which I put in my message. I am Davidís grandmother and he had to phone around to find out who sent them
should have a better selection of cards, maybe link with an online card company for customised cards.
Service rating : Five star
Product : The floeers were beautiful thank you
And the service was five star
Service rating : Easy to order and reasonable prices for products.
Product : Have sent these flowers previously and the recipients were very pleased with them.
Service rating : A VERY GOOD SERVICE
Product : FLOWERS WERE PERFECT
Service rating : Easy to order and efficient.
Product : Good product at a reasonable price
Not sure it was worth the extra money, though
Service is amazing. Using from Australia and constant feedback especially telling me that they had been delivered was great. Free delivery very attractive too. Will use again..this is the 2nd time.
Service rating : Prompt, efficient delivery
Product : Recipients inform me that the flowers were beautiful.
excellent value and kept up to date with tracking and delivery...simple to use and good products
excellent service the text mess are very usefull
The flowers were not delivered on the correct day
Service rating : excellent service next day delivery
Product : beautiful flowers very well liked
Very efficient & kept me up to date with progress of order by text & email
Service rating : Excellent service. I received a text message to let me know that the flowers were being delivered and another to say that they had been delivered.
Product : I have not seen the flowers but my friend tells me that they were absolutely gorgeous and she was thrilled with them.
Service rating : Very efficient, thank you! I only ordered them the day before, so great thanks.
Product : My mum said they were beautiful - I didnít see them!
Service rating : very efficient text and email when flowers despatched
Product : very resonably priced mini balloon nice chep little extra touch
Service rating : Very efficient.
Product : The recipient was pleased but itís hard for me to comment as I havenít seen the flowers myself.
Service rating : Very good as far as I know
Product : These flowers were sent to a member of staff who is off ill but she did reply to someone and say the flowers were lovely.
Absolutely brilliant service, communication brilliant. I will definately use Serenata again. Thank you.
Service rating : flowers were ordered from australia for delivery to scotland. recipient was delighted with flowers.
Product : as above
Very quick and if there is ever a problem they resolve it instantly. I am very pleased with Serenata Flowers! :)
Brilliant service, lovely flowers, beautiful packaging
Service rating : Attitude on the phone when my flowers were not delivered.
Product : Not worth the price I paid at all, seen nicer flowers in the garage! Regretted ordering.
Service rating : Reasonable prices. Nice feel to the website and acknowledgment mail
Product : Good flowers. My mum was very pleased with them. They arrived early in the morning which was a pleasant surprise.
Choosing product was fine. Prices very competitive but if I remember correctly I found it difficult to complete the order without being linked to another company. I ended up telephoning to verify and found that my promotional code had not been accepted and that an unwanted Christmas card had been added
Service rating : Sent first lot of flowers to persons WITHOUT the card. Person spent all day trying to find out who sent them. Unable to send flowers to second address as address THAT WAS GIVEN TO US BY THE PERSONS TO RECEIVE FLOWERS IN WALES was "different" from internet site and they were unable to "guarantee" a delivery so we cancelled. Although money was so called "refunded" and we got some money back from card error, we lost money in exchange and so lost money in the whole fiasco and our 90 year old relative didnít get flowers we promised. Plus your "feedback form" didnít download the first time I tried. PLEASE TAKE ME OFF YOUR MAILING LIST AND STOP SENDING UPDATES ON YOUR PRODUCTS. SO NOT INTERESTED!!!
Product : Not sure. Would have been nice to have included the card... TAKE ME OFF YOUR EMAIL LIST!!!
Service rating : Customer service was good.
Product : Flowers were good, value for money.
very pleased with the quality of the flowers and thespot on delivery service