Service rating : Rubbish, flowers were dying when they arrived. Complained and customer services are not very helpful, refund was suppose to be in my account by the end of last week. Still awaiting on it. Will keep into them until I get my money back
Product : Flowers were dying when arrived. Only half a bouquet as well! Do not buy from here!!
Service rating : Fantastic service, really personal
Product : Fantastic service
Delivery was late in the day but as the flowers were only ordered the previous day this was understandable
Service rating : Excellent service Kept me informed of process from placing the order right up to delivery
Product : Lovely flowers
The glass was lovely and a great addition to the gift.
1 They sent me an invioie for £99.99 for a hamper for which I had already paid Amazon £59.
2 They requred me to enter a new URL every time Ineeded to reply to thier e-mails.
Service rating : Easy ordering and faultless delivery of perfect goods.
Product : My friend was delighted with the beautiful bouquet delivered as ordered on her birthday.
Service rating : Flowers were left on the path near main street and in full view of it. I had asked for them to be left with a neighbour
Product : Flowers died after 24 hours. Company slow to respond to complaint.
Service rating : Keeps the sender informed at all times
Product : Excellent value
Service rating : Never let me down always deliver on time
Product : Mum thought they were great
Service rating : Really good service. I was kept informed on delivery via text and as I ordered very last minute it was great to know my order was processed and delivered in less than 24 hours!
Product : I didnít see the flowers as they were for my mum but she absolutely loved them.
Service rating : Great easy service , lovely flowers
Product : Beautiful
Excellent service. I would definitely use this company again!
The print needed bit bigger to fit card better
Very efficient service
Service rating : Arrived on time, flowers were fresh and surprisingly larger than I thought!
Product : Vibrant colours, very attractive bouquet.
Service rating : Very competitive price, and delivered on time.
Product : Never see the product myself as delivered to a friend, but they seemed pleased with them.
Service rating : good comms over the delievery
Product : wasnít as big or as grand as expected as paid more for a delexe donít think was worth the extra
A problem with services like this is that the person who pays never sees them and the recipient always says they are lovely
Brilliant service, fast and efficient, thank you so much
Service rating : Brilliant
Product : A fast and very efficient service.
Service rating : Quick free delivery, kept me up to date throughout the delivery process
Product : As far as I know I didnít see them
Absolutely brilliant! Flowers were gorgeous and they were there in plenty of time! I liked how I was kept updated on what was going on !
Service rating : we would use Serenata Flowers again when we wish to send flowers to friends and family.
Product : The flowers arrived as arranged and looked beautiful, very pleased with our purchase.
Service rating : Services was ok
Product : Flowers never last 3 days already dead.
Service rating : Arrived as expected although I can only assume they were "thrown" over our gate as it canít open and the flowers were inside.
Product : Ok, unfortunately the lilies didnít really bloom and the bouquet was smaller than expected for the price.
i have ordered elsewhere before from florests and they have deliveryed the items by person not royal mail / boxed ... and balloons for the price would have expected to be bigger not value for money but as i said all arrived on time and my wife was still happy i think buyt even she was shocked how it was squashed onto the flowers.
Not a great choice of cards and not a particularly clear image either.
Service rating : Easy site to use although I wasnít able to order from my iPhone (Donít think the site was compatible) and couldnt find a phone number. Once I used a PC it was quick and easy.
Product : Excellent flowers, quick delivery.
Mum _AND_ Dad
Efficient service, no problem with delivery time
Service rating : Easy to order, constant updates received by text before and after delivery. Very good.
Product : I didnít see the flowers but the recipient was over the moon with them.
Very nice.Thank you.Will use you again.
Lovely little card. An added bonus.
Delivery on time and excellent flowers. Recommended.
I did not see card.
Daughter loved the teddy bear
Good prompt service. Happy
Service rating : One word describes your customer Service - Excellent. Right from the time the order was placed to delivery of flowers (Mum through it was really neat that the delivery driver knew her name and handed them to her as if it was his own Mum the deilvery was for) Congratulations on a first class service,
Product : They came well packaged, the vase was also well packed. They almost could have been hand picked, they were so fresh and the flowers were so pretty.
Service rating : easy to use website, straight forward and clear prices.
Product : they did the job
Service rating : Very efficient
Product : Card was missing so recipient did not know who flowers were from
Service rating : Loved how i was kept informed of delivery by text and email
Product : Person receiving them was very happy
Service rating : the delivery was promt,very good and very happy :)
Product : i didnt see the baket and what quality it was,so cannot tell anything about it.
Service rating : Excellent service.
Product : Great how you kept me informed of the status of my order :)
Service rating : The ordering was quick and easy, unfortunately I donít know if the recipient received the flowers as they were left on the doorstep. There should be an option for flowers to be returned with a calling card left so the recipient has to arrange for re-delivery so you could follow the status and check if they had ever got them. Leaving them on a doorstep could mean anyone could take them without the recipient ever knowing you have sent them. Iím really disappointed not to know whether they actually got to the recipient or not.
Product : Not seen or not had feedback from recipient
Service rating : I was very impressed with the service. The company gave updates throughout the order/delivery process and delivery instructions were followed.
Product : Lovely plant.
next day service was great, weekend delivery and kept up to date with the order from start to finish
Service rating : The service and the actual flowers were amazing only thing I will say is that you need to make sure you go for the larger size.
Product : The service and the actual flowers were amazing only thing I will say is that you need to make sure you go for the larger size.
Service rating : Very efficient service
Product : Reasonable price/recipient delighted
Didnít see it but again recipient very pleased.
Service rating : service excellent and easy to order right through to paying
Product : this is lovely bunch of flowers that always pleases who ever i send to
Service rating : Great service, very quick and efficient.
Product : Flowers are beautiful and perfect for the occasion, thank you for a great service!
The bunch was much smaller than expected , and the flowers died after 2 dayís
Service rating : Ordering on line and help given not very good,help only stated the obvious and not my problem
Product : Receipient loved the flowers and delivered on time
Service rating : Brilliant service from start to finish...easy to use website...love the videos showing you the flowers and was pleased to receive updates by email and text..well done guys!
Product : Did not see the flowers íliveí as they were sent as a birthday gift, but photo was sent to me and they looked wonderful.
Service rating : Brilliant service thankyou. information on progress excellent
Product : I didnít see the flowers but the recipients was delighted
Service rating : The delivery was good and on time. The flowers were very poor and only lasted 3 days !
Product : The flowers only lasted THREE DAYS . My wife was very upset and felt they were a waste of money.
The flowers were lovely but the message was not left with them so it was a good job my friend guess they were from me.
The Booking, Delivery, Delivery updates, And General Service was very good, my only criticism was although the flowers I ordered were well presented and in good condition, sadly the bouquet was on the small side to what I had hoped for.
Great service with next day delievery
Service rating : Very satisfied with the service particularly the notification of status of delivery - I trust this company and will continue to use them.
Product : have not yet heard from recipient but know that previous purchases ahve been fine.
Service rating : Very easy service to use - Good value
Product : Very good
Very good service
Fast, efficient and reliable
Service rating : service was great
Product : a cheap bunch of flowers...not worth £20
I was wry disappointed that the flowers arrived late.
Good info and tracking. Thanks!
Very fast quick service and good quality
Service rating : superb service fast can only rate 100%
Product : lovely bouquet even better than the picture on the web site
Service rating : Quick delivery. Flowers arrived day following order. Error made with promotion code which didnít work but promised to resolve.
Product : When the flowers arrived I was a little disappointed but once they opened they looked fabulous.
Service rating : Easy to order and delived on time. Just what you want.
Product : My friend was delighted with the electric blue arrangement. Very unusual.
Service rating : Service very good no idea if product delivered of same quality just hope they were like picture on website.
Product : Never actually seen them
Service rating : The service was good easy and fast.
Product : Service was fine the quality of the product was poor- fully opened flowers already wilting and starting to die - they lasted was 2 days- very small bunch not what I wanted to leave at my mums grave had to buy more. Very dissatisfied I would not use again or recommend.
Service was fine but the flowers were very poor...nothing like the bouquet as advertised
Service rating : Really good service.
Product : My sister in law said the flowers were lovely.
Service rating : No problems with excellent communications Would definitely use again.
Product : Very pleased with the quality of the flowers
Service rating : The service was great!
Product : My girlfriend was delighted with the flowers.
Service rating : Kept informed from ordering to delivery
Product : Recipient was delighted with the bouquet
Service rating : Service was very good but a little over-kill with emails and text messages
Product : Recipient was very pleased with the flowers although I didnít see them myself.
Good work easy to use. Like the update emails x
Worked well. Cheers
The card was not in the order
The card was not in the order
Service rating : The communications are quirky, the ordering process is easy, and the product was delivered on time, as promised.
Product : I ordered the standard size bouquet and it looked very sparse. None of the lily buds were opened, so it made the bouquet look even smaller. I understand that I could have upgraded to a fuller bouquet...but, for £20 you still expect a full bouquet.
I have used you many times simply because you do as you say you will do and the product is excellent.
Flowers arrived 5 days late in very poor condition,ie drooping stems bruised by tight band,dried up water pad and not displayed in gift bag. Very embarrassing for myself and recipient.
Service rating : Serenata saved the day. I ordered around 7pm & they delivered at 10am the next day. Cannot find fault at all. Text received confirming my order, then another to let me know it was being prepared, then to say it was on itís way & then to tell me it had been delivered. Excellent service, If only more mail order firms were as good.
Product : They were a gift for my parents 64th wedding anniversary & said parents were on the phone soon after delivery & said how beautiful they were. They were delivered on 5th April & some of them are still looking good on 18th.
Donít even understand what this was about. It was a trick on the site, I didnít read properly, clicked next/continue and was upsold the mothersday card. Couldnít find a way to get out of it but at least assumed that the message I asked for would be printed in it. Turns out it arrived inside the box with the flowers totally blank. Absolutely pointless. Wonít be using serenata again.
Service rating : Nice to receive email after delivery
Product : The flowers were beautiful but not as plentiful as the picture on line
Every time I have ordered flowers the receiver has always said how beautiful they are
First and last time I would use them. I am still awaiting a refund for the mothers day flowers that were delivered a day late and dumped on the doorstep.
Very pleased. On time, good quality, happy recipient!
like i have said a different font maybe for the writing would help as was plain and bit poor looking
Service rating : Serenata keep you updated about whatís happening with your delivery, so you know itís on its way and also once itís been received, with a very pleasant update system. With both the ease of ordering and fantastic choice of flowers in the bouquets I ordered I can definitely say I will be planning to order via Seranata in the future.
Product : Lovely flowers, beautiful bouquet, very appreciated, lowers still going stron 8 days later (so far).