Really bad service ..messed up website which charged me double for the same product twice and wouldnít refund the one flowers even though they say they refund..1st time I brought something from them and it be the last..just be carefull
Nice little after thought too
again never saw it
Service rating : amazing! especially appreciate text communication so I know its been delivered and can check on its arrival!
Product : the bouquets I have sent have apparently been just beautiful and have lasted well
Service rating : Delivered when expected and provided excellent communication so I knew exactly where my flowers were.
Product : I havenít see the flowers as they were delivered to a friend but she was very happy with them
Just a welcome novelty
Service rating : wonderful service - great system with texts
Product : I am told the roses are lovely....
The card was missing from the bouquet so Iím pretty disappointed.
Fab even after giving the incorrect information i could easily change it and it didnít effect my order!
Flowers were great, but I received far too many emails trying to get me to buy more- less email advertising would be far better as the amount was actually offputting.
Basic yet funtional
Service rating : Very quick & efficient service.
Product : I did not get to swee the flowers, but the recipient was delighted with the flowers, and the speed of de;livery. Thank you
Prompt and efficient delivery
Very good, delivered early morning, lillies blossomed in a few days and bouquet was arranged nicely. Wife was very pleased.
Service rating : Very easy to use, fast service at good price. I accidentally screwed up my first order, so they had to cancel it. Communication very good letting me know.
Product : Never saw the bouquet so canít comment.
Did exactly what I requested, a great way to thank some one
Service rating : Service was provided on time as required.
Product : Recipient was very happy with the flowers
My mum was happy with her mini birthday balloon
Service rating : Very good service: superquick and good value
Product : Nice bouquet for the price, will be going back to SerenataFlowers.com, without a doubt!
Service rating : The Service was exceptional. The emails and texts kept me aware of the status of delivery.
Product : The Flowers arrived on time but SEALED in a cardbox box. If the delivery method had been quoted on website. I would not have ordered. The Flowers died within 2 days despite our best efforts (because of being sealed in a box for 24 hours?). Some of the foilage leaves had been attacked by snails (slimy trail marks on leaves).
Very efficient and quick. The ordering instructions were simple too. Though in order to get a better idea of the size of the bouquet, it would be nice if in the picture shown, it is placed on a table, next to a lamp or something to assess the size.
Have not seen the card except online.
Fantastic flowers and service... Many thanks
Service rating : The communication was excellent, I would definately use again and reccommend to others, great service :o)
Product : The receiver was delighted with the flowers and the fact she didnít need to look for a vase, really good move!
Service rating : good communication and tracking info - flowers delivered on the day requested!
Product : My mum thought they were beautiful - great value for money!
Service rating : cheaper tnan other companies
Product : good mix of lovely flowers
Service rating : Excellent service & value for money! Quick & easy! Will definitely put in another order soon & recommend Serenata flowers to friends! Thank you!
Product : Did not see the flowers but my niece seemed pleased!
Delivered on time and without any problem
Service rating : Terrific service ! Happy customer
Product : I did not see the flowers but recipient was pleased
Service rating : Nil
Product : Nil
Service rating : Ideally should cover 365 days per year. I really needed delivery on a Bank Holiday.
Product : Recipient is unlikely to complain at my gift unless the quality was abysmal.
Service rating : Communication was very good
Product : Recipient was very pleased
Service rating : I have used serenata many times , seems to be a good service .
Product : Very disappointed as I had paid extra £5 fir deluxe version but when my cousin sent me the photo of the flowers she received I was embarrassed as they didnít look ídeluxeí or resemble much of the picture depicted when ordering , disappointed that none of the lilies were even open, expected a few to be open when delivers for the wow effect . Will think again before I order . I have the photo still .
Service rating : Got text messages and emails from when it left to when it got there and where it was left was there in the morning and the person I got them for loved them.
Product : They were pretty flowers and the person I got them for loved them. I didnít see them in person but she sent me a picture and they looked good.
Service rating : Efficient and easy to use website.
Product : I am told that the flowers were beautiful
will use again
Excellent service and delivered quickly. Kept very well informed.
Service rating : Excellent service and communications.
Product : Lovely flowers. Good value.
Service rating : I bought flowers that came in rubbish condition they didnt even look like the picture i will never buy from this company again
Product : These flowers donít look the same in the picture do not buy these as they will disappoint you as they did me and embarrassed me in front of my girlfriend !!!
Service rating : Brilliant service, thanks
Product : Beautiful flowers
Service rating : Punctual and efficient - and not for the first time (which is why I use Serenta regularly)
Product : I have no way of knowing - the flowers were not sent to myself!
Service rating : Easy to use.
Though delivery was great for timing, the box was bashed abit from the side.
Product : There were a few closed bulbs which I knew could happen but would have been nice for them to have been open. Also bouquet wasnít as big as it looks in the picture. However pink Gerbs were lovely!!
Service rating : Good
Product : Good
Service rating : Fantastic service! My flowers were delivered on time and I was impressed by the tracking system too!
Product : Very pretty. They looked fresh and are still alive 2weeks after!
The service was quick, easy and reliable. I would use SerenataFlowers again because it was affordable and of the best quality.
Not as big as I thought............
I sent a complaint about the delivery of these flowers already but have not received a reply so I will repeat it here. I had asked for the delivery man to be patient waiting for the door to be answered as my mother has recently had knee replacement surgery and cannot move quickly. However, by the time she had got off the stair lift and opened the door he was getting in the van and left the flowers on the step! He waved/pointed to the flowers and drove off and she had to bend to pick them up herself. She is 80 years old. Common courtesy should have told him he needed to help her out but as I had already left the message asking for patience to be taken I feel extra care should have been taken. The flowers themselves were lovely according to my mother but I feel the service could and should have been better. Thank you.
Service rating : ...
Product : Not happy on how many flowers were actually in the bunch, for the price i paid, i expected more!
Thanks for enabling us to order so late and get Sunday delivery!
I was kept well informed on the progress of my order but Iím not sure I would have paid £4.99 delivery if Iíd known that the delivery wouldnít have been made until 3.00 p.m.
Service rating : Easy to use sight, prompt delivery.
Product : Iíve used this company a few times - all flowers delivered have been of outstanding quality, matching the description. I thoroughly recommend them .
Service rating : Did not replace my motherís "motherís day bouquet when it was delivered damaged. It was dropped over the side gate - she was in all day. The instructions I gave were for the bouquet to be left with a neighbour. This was not followed.
Product : The bouquet (in a box) was dropped over the sidegate at my motherís house and the flowers were damaged. There was no packaging around the flowers to protect them. My mother (aged 85) contacted them and they said she needed to send a photo. Sheís not that hot on the computer, it was a gift, it was motherís day and she would hardly have contacted them if there had not been a problem. I have to say I am disappointed in the service and response to the problem.
Mum was very plzed with the lovely flowers defo b using again ;)))
Service rating : Prompt as usual
Product : Superb
There was an error in delivery but customer service was excellent in dealing with this and offering a future discount so I will use the company again.
I thought the card appropriate for the purpose.
Arrived on time and exactly as stated.
Lovely addition to make it extra special
Service rating : Very good
Product : Smaller than looked in photo
Service rating : Placing the order was very easy and good communication with the company
Product : Flowers delivered were limp and all still in bud, did not look impressive at all. Would not recommend you.
Excellent products, delivery slightly disappointing as left outside without knocking door.
my friend LOVED her surprise and said they weíre beautiful and they cheered her up a lot (she had just lost her sister)
Would of like to be able to buy the vase in the photo
paying for this was just a con to increase the cost of the flowers
Service rating : kept me informed all the way
Product : Not seen myself but recieptant said it was most lovely. Un usual
Great service!! would definitely use again and recommend to others!!
Service rating : Delivered on time
Product : Roses were lovely and tight.
Service rating : Valentine flowers werenít
Delivered. Have used the company before but an awful day to fail and especially when I got an email saying they had delivered! Then to make matters worse delivered the following day without warning and no one there
Product : Didnít turn up on the right day- so difficult to rate flowers
That donít arrive
Was what I requested.
Really good service! Keep it up :)
Excellent company. Very easy and reasonably priced to send beautiful flowers. Use them every time now.
Service rating : quick and efficient
Product : recipient said flowers were beautiful
Service rating : good sevice delivered as ordered
Product : roses still in bud hope all come into bloom but a couple going over
Delivered on time to the right place.
There should be an option for average! Not good but not poor either!
Service rating : good communications, excellent service
Product : good communications, excellent service
Arrived within time I specified. All items ordered were delievered. Also quickly resolved my issue with payment online. I would not hesitate to either recommend them to friends and family or use myself again! Thank you Serenata, my girlfreiend was happy with the flowers on Valentines day!
Service rating : Never arrived on time had too collect them my self seeking refund on delivery charge just a huge disaster would recommend they change courier ASAP!!
Product : After all the battling too actually get the flowers they were of a good quality
I had to choose the sympathy card online, personally I thought the selection was not good, I would have preferred more choice
Service rating : Lots of emails back and forth following a confirmed delivery on email but no goods received. Took 48 hrs to resolve and in the end refund offered and accepted. Goods never received so to be honest disappointed as were meant for a special birthday.
Product : Never received!! Courier must have delivered to a different address and was told wherever courier delivered to were left on doorstep which opposite of delivery instructions! Review your courier service...
brilliant every time i have ordered the flowers have arrived well packaged and in beautiful condition and at such brilliant prices and the one problem i did have was dealt with very fast
Service rating : I think if the flowers were more competitively priced and advertised better, then the company would corner the Market.
Product : My friend said they were lovely.
The ladies were pleased with thier boquets
And the card too............
There were problems with communication. I asked for delivery on the Tuesday and it was delivered Monday morning - luckily someone was there. Also some confusion over the ordering process with an email to say that the order hadnít gone through when it had. So not perfect. But the flowers Iím told were beautiful.
Service rating : Very prompt and efficient service
Product : I didnít see the flowers but their recipient was very pleased
I only know what the receiver said and she said they were lovely and in perfect condition
Service rating : easy to use website
Product : flowers were not for me