3.9 of 5

Kate
Pinner
19/03/2013
I only ordered the flowers because the website said they would be delivered the next day. Only after paying did I see on the confirmation that the flowers would not be delivered until the day after that with no way of cancelling. Poor show.

Jonathan
Pinner
17/03/2013
The flowers and delivery ok but the message I wrote was not delivered with the flowers . Why ?

Phil
Pinner
15/03/2013
Delivery man very polite and helpful to an elderly lady.

Jackie
Pinner
13/03/2013
Service rating : Delivered as promised
Product : Mum loved the flowers

Charlotte
Pinner
11/03/2013
Service rating : Very good
Product : A little dissapointed as the flowers were already out, they have only lasted a day

Carrie
Pinner
05/03/2013
I was pleased they were able to deliver the next day at no charge.

Amit
Pinner
20/02/2013
Excellent service, price and quality as always. Made me very popular with the wife on Valentines Day

Radoslava
Pinner
20/02/2013
Service rating : Really happy with the service!
Product : Great flowers!

john
Pinner
20/02/2013
very well done

annie
Pinner
06/02/2013
sorry never received the flowers

Angela
Pinner
30/01/2013
Didn’t see the flowers, however, my friend who had just come out of hospital was delighted.
Many thanks, I’ll be back
Angela

jo
Pinner
27/01/2013
Could have done with more choice

Manji
Pinner
29/11/2012
Service rating : Great service, great product and very easy to use web site and order on line. Will thoroughly recommend to friends.
Product : Beuatiful flowers! Fresh and clean. My friend was over the moon with the flowers.

Junix
Pinner
17/10/2012
Really impressed with the service. Thank you so much! Will definitely use Serenata Flowers again.

Michelle
Pinner
15/10/2012
Service rating : So easy to order fabulous service and a fantastic selection to choose from
Product : Flowers were just like the picture on web site. Made a real change to be able to order such exotic flowers at a great price. My mum absolutely loved her bouquet and they arrived on time on her birthday.

annette
Pinner
01/10/2012
Service rating : good service with funny e mails to back up delivery
Product : we were mislead by the picture showing a lovely bunch of flowers with a reduction in the price. the flowers received were nothing like the picture . would liked to have used you regulary but were very dissapointed with the flowers. phoned shop to express dissapointment after.

Natasha
Pinner
02/10/2012
Service rating : Very easy to order, lots of choice for good prices.
Product : As far as we know the flowers were excellent and delivered when Serenata said they would be. Communication from Serenata all the way through was very good.

Coleen
Pinner
25/09/2012
Service rating : Yes its very good as so far the family and friends receiving have commented service is followed to the instructions
Product : Sorry cannot leave a comment as don’t see the end product and the recipient will always say they are lovely as not to offend!!! So therefore apart from being good no other comment - sorry!

Susan
Pinner
24/09/2012
I made a mistake on my order. When I called the Serenata team they were very quick to correct my mistake. Your customer service is excellent.

Valerie
Pinner
06/09/2012
Service rating : Very quick and easy to order on website
Product : I didnt see them unfortunately

Radhika
Pinner
20/08/2012
Service rating : Good communication informing of status of delivery, etc however the flowers had already reached when I received the communication informing me that they had left the depot so maybe it was not that accurate. Not complaining however as they had reached earlier than expected.
Product : Did not see the flowers once they had been delivered so unable to comment on the product.

christina
Pinner
14/08/2012
Service rating : This was my second order and was placed because I was so impressed with the service and the flowers the first time.
Product : I was so disappointed with the flowers this time. It looked as though they had been bought from a supermarket or petrol station.

Trish
Pinner
25/07/2012
Service rating : I really liked the way I received emails (very amusing ones at that!) to let me know what stage my order was at in the processing order.
Product : The flowers were for a ’Thank You’ for friends and they were absolutely delighted with the freshness of the flowers and the colours. I will definitely be using you again and will be telling my friends about your extremely efficient service.

Tom
Pinner
21/07/2012
there should be a delivery confirmation as well as a shipping confirmation

christina
Pinner
29/06/2012
Service rating : Beautiful flowers excellent quality
Product : Looked exactly the same as the picture.

Vikram
Pinner
19/04/2012
i orderd flowers to be delivered on Monday the 16th (day of my Anniversary) they arived two days late

Jan
Pinner
10/04/2012
Service rating : Very pleased with the service - was happy that I was informed that my plant had been delivered
Product : Recipient delighted

Tracey
Pinner
09/04/2012
Service rating : The online experience was quick and easy and the ordering process uncomplicated without hidden surprises. Have already recommended you to a friend!
Product : Although the received was very pleased, I personally have not seen the product and therefore cannot comment.

Jessica
Pinner
26/03/2012
Service rating : No problems
Product : Lovely flowers

Maria
Pinner
10/03/2012
Service rating : I had left it late to order flowers for Monday and my normal suppliers
Could not do it, so I used this new company to order late Saturday
Pm and the flowers were delivered on Monday, good service.
Product : The orchids were lovely

Carol
Pinner
08/03/2012
Service rating : I am very pleased with the service from Serenata - especially the messages to relate progress. I also like the light-hearteed touch, e.g.’our gurus are working hard ...’
Product : I did not see the flowers myself, but my friend was delighted with them and described them in detail over the phone.

Rochelle
Pinner
27/02/2012
Service rating : The website was easy to use and their info on the progress of the order was first class
Product : Did not see the flowers so don’t know but the recipients seemed to be pleased

Anand
Pinner
21/02/2012
Service rating : Overpriced, deceiving, never again
Product : Rubbish

Emrah
Pinner
21/02/2012
Very bad

Bobby
Pinner
21/02/2012
Cancelling my order on Valentine’s day was not what I had expected.

mal
Pinner
03/02/2012
Service rating : flowers arrived on time and were loved by the recipients - the usual great value, in my opinion
Product : lovely bouquets, appreciated greatly by recipients

Mrs Anita Quartye
Pinner
30/01/2012
Service rating : Prompt delivery, easy transaction.
Product : Very nice, just what I expected.

maya
Pinner
19/01/2012
Service rating : After sales was poor . Refunded upgrade puchased but would only give back 20% off next offer as compensation - as if I would use their services again after this!
Product : Flowers not as per deluxe upgrade requested and one of them was broken.

Jason
Pinner
18/11/2011
Service rating : Lovely service.
Product : When my girlfriend receieved the flowers she said that she supposed that this meant she would spend the weekend with her legs in the air. I told her not to be so silly and to use a vase instead....

Ieva
Pinner
15/11/2011
Service rating : They said they will deliver a fresh bouquet, but it did not happend, but I did get full refund, which was thoughful.
Product : They delivered old flowers.

C
Pinner
14/11/2011
Service rating : I telephoned to place my order as I sm visually impaired and had a brilliant response. Very helpful and delivered on time.
Product : The recipeints were deighted