I only ordered the flowers because the website said they would be delivered the next day. Only after paying did I see on the confirmation that the flowers would not be delivered until the day after that with no way of cancelling. Poor show.

The flowers and delivery ok but the message I wrote was not delivered with the flowers . Why ?

Delivery man very polite and helpful to an elderly lady.

Service rating : Delivered as promised
Product : Mum loved the flowers

Service rating : Very good
Product : A little dissapointed as the flowers were already out, they have only lasted a day

I was pleased they were able to deliver the next day at no charge.

Excellent service, price and quality as always. Made me very popular with the wife on Valentines Day

Service rating : Really happy with the service!
Product : Great flowers!

very well done

sorry never received the flowers

Didn’t see the flowers, however, my friend who had just come out of hospital was delighted.

Many thanks, I’ll be back

Angela

Could have done with more choice

Service rating : Great service, great product and very easy to use web site and order on line. Will thoroughly recommend to friends.
Product : Beuatiful flowers! Fresh and clean. My friend was over the moon with the flowers.

Really impressed with the service. Thank you so much! Will definitely use Serenata Flowers again.

Service rating : So easy to order fabulous service and a fantastic selection to choose from
Product : Flowers were just like the picture on web site. Made a real change to be able to order such exotic flowers at a great price. My mum absolutely loved her bouquet and they arrived on time on her birthday.

Service rating : good service with funny e mails to back up delivery
Product : we were mislead by the picture showing a lovely bunch of flowers with a reduction in the price. the flowers received were nothing like the picture . would liked to have used you regulary but were very dissapointed with the flowers. phoned shop to express dissapointment after.

Service rating : Very easy to order, lots of choice for good prices.
Product : As far as we know the flowers were excellent and delivered when Serenata said they would be. Communication from Serenata all the way through was very good.

Service rating : Yes its very good as so far the family and friends receiving have commented service is followed to the instructions
Product : Sorry cannot leave a comment as don’t see the end product and the recipient will always say they are lovely as not to offend!!! So therefore apart from being good no other comment - sorry!

I made a mistake on my order. When I called the Serenata team they were very quick to correct my mistake. Your customer service is excellent.

Service rating : Very quick and easy to order on website
Product : I didnt see them unfortunately

Service rating : Good communication informing of status of delivery, etc however the flowers had already reached when I received the communication informing me that they had left the depot so maybe it was not that accurate. Not complaining however as they had reached earlier than expected.
Product : Did not see the flowers once they had been delivered so unable to comment on the product.

Service rating : This was my second order and was placed because I was so impressed with the service and the flowers the first time.
Product : I was so disappointed with the flowers this time. It looked as though they had been bought from a supermarket or petrol station.

Service rating : I really liked the way I received emails (very amusing ones at that!) to let me know what stage my order was at in the processing order.
Product : The flowers were for a ’Thank You’ for friends and they were absolutely delighted with the freshness of the flowers and the colours. I will definitely be using you again and will be telling my friends about your extremely efficient service.

there should be a delivery confirmation as well as a shipping confirmation

Service rating : Beautiful flowers excellent quality
Product : Looked exactly the same as the picture.

i orderd flowers to be delivered on Monday the 16th (day of my Anniversary) they arived two days late

Service rating : Very pleased with the service - was happy that I was informed that my plant had been delivered
Product : Recipient delighted

Service rating : The online experience was quick and easy and the ordering process uncomplicated without hidden surprises. Have already recommended you to a friend!
Product : Although the received was very pleased, I personally have not seen the product and therefore cannot comment.

Service rating : No problems
Product : Lovely flowers

Service rating : I had left it late to order flowers for Monday and my normal suppliers
Could not do it, so I used this new company to order late Saturday
Pm and the flowers were delivered on Monday, good service.
Product : The orchids were lovely

Service rating : I am very pleased with the service from Serenata - especially the messages to relate progress. I also like the light-hearteed touch, e.g.’our gurus are working hard ...’
Product : I did not see the flowers myself, but my friend was delighted with them and described them in detail over the phone.

Service rating : The website was easy to use and their info on the progress of the order was first class
Product : Did not see the flowers so don’t know but the recipients seemed to be pleased

Service rating : Overpriced, deceiving, never again
Product : Rubbish

Very bad

Cancelling my order on Valentine’s day was not what I had expected.

Service rating : flowers arrived on time and were loved by the recipients - the usual great value, in my opinion
Product : lovely bouquets, appreciated greatly by recipients

Service rating : Prompt delivery, easy transaction.
Product : Very nice, just what I expected.

Service rating : After sales was poor . Refunded upgrade puchased but would only give back 20% off next offer as compensation - as if I would use their services again after this!
Product : Flowers not as per deluxe upgrade requested and one of them was broken.

Service rating : Lovely service.
Product : When my girlfriend receieved the flowers she said that she supposed that this meant she would spend the weekend with her legs in the air. I told her not to be so silly and to use a vase instead....

Service rating : They said they will deliver a fresh bouquet, but it did not happend, but I did get full refund, which was thoughful.
Product : They delivered old flowers.

Service rating : I telephoned to place my order as I sm visually impaired and had a brilliant response. Very helpful and delivered on time.
Product : The recipeints were deighted