very disappointed rose died next day

Service rating : Very easy. Product was exactly as pictured and delivery was bang on time. Very easy to navigate the pages.
Product : Top quality flowers still in brilliant condition a week later. Thank you. Would recommend to anyone!!

Great Quality and Very Happy Mother - Always have had a Wonderful Service and Very Informative Through Out The Process !!

Service rating : I had not come across Seranta before - but the quirky friendly way the site is written caught my eye. The flowers did not disappoint and delivery was just as promised. I will be back.
Product : My Mum was thrilled. Unusual flowers and balloon was colour matched. Great present.

Service rating : Flowers were for Mother’s Day and Mum loved them. Good service, it’s great to be notified when they’re delivered.
Product : Though I haven’t seen them myself I’m told the quality was good and the bunch was arranged really well.

Service rating : The flowers were left on the doorstep box UPSIDE DOWN- my daughter was in but the door bell was not rung, I was cross to hear this as my daughter had just suffered a miscarraige and was feeling very down.
Product : Quality of flowers, as always was good, but they did not like being left upside down.

Service rating : Very good
Product : Very good

Service rating : Far too much spam mail. Only weekly selected but received mails sevaral times a week
Product : Quality and quantity not good

Service rating : Really user friendly site with plenty of information.
Product : Lovely flowers, with good feedback and appreciation from the recipients! - Many Thanks :)

Prompt and efficient service and the roses were perfect

Flowers were delivered on time and were vey unusual (in a good way)

I will order from you monthly from now on

Service rating : Great delivery
Product : Exactly as shown on website

Great flowers and a great price.

Service rating : i’m pleased with Serenata.
Product : beautiful flowers, could have done with being abit fresher.

Service rating : Great price, great service
Product : The flowers came very fresh, after a few days the had all opened up. I’ve had them 5 days and they still look like new

A few of the roses had seen better days, and where not in great condition

Service rating : Excellent service and prompt delivery. Many thanks.
Product : Flowers were very lovely, well presented and package. Will definately use again and would highly reccomend. Thanku.

Service rating : Excellent service as always, ordered Friday afternoon, delivered by 9.30 Saturday morning!
Product : Beautiful flowers that have really lasted, perfect!

Service rating : Excellent flowers, at a reasonable price. Great delivery time. Very happy & will use again. Thank you
Product : Beautiful flowers, in great condition & have lasted. Defiantly recommend.

Service rating : As always Serenata flowers Ltd have given an excellent service.
Product : The Twilight flowers where purchased for my Aunt to celebrate her 90th birthday
she was very pleased with them and thought they where lovely.

Quick delivery, but I can’t comment on the flowers as I had them delivered straight to the recipient.

Service rating : Excellent service and fantastic value
Product : Beautiful roses, delivered 6 days ago and still going strong. They even smell good, which is a real rarity these days

The courier left the flowers on the recipients doorstep.

The flowers didnt turn up the day they were meant to. I rang the customer services number on the website to be diverted to the website. The customer service team, despite me clearly being unhappy fobbed me off until 9pm (even at 8.30pm), when they then confirmed they attempted delivery (which I challenged) and they ’investigated’ and the courier couldnt find the property. I would advise you buy him/her a map for Christmas because the property is on a main road.

Mistakes and problems arise and I would have been unhappy, but to be honest the service from the customer service was completly frightful and made a frustrating situation far far worse.

If Serenata were the last flower delivery company on earth I think I would hand deliver.

Service rating : First Class service.
Product : My friend was very impressed with her flowers

Service rating : Excellent service, quick delivery and was always kept well informed about the transaction and delivery!
Product : Flowers were beautiful!

The rating would not be poor if it wasn’t for the delivery experience.

Service rating : Its fantastic services. Easy and quick. The only thing thou it take long time to speak to an adviser. The rest are perfect. Thanks
Product : V.good flowers

Service rating : The flowers did not arrive on the day they were arranged for and despite contacting them twice I have still not received an explanation. Very poor customer service.
Product : Very short stemed and did not last as long as other flowers I have puchased.

Service rating : The flowers ordered were not the ones that arrived. They also died within 2 days.
Product : The selection delivered were not raspberry ripple

Service rating : You twice failed to deliver
Product : The flowers which arrived at the 3rd attempt were beautiful. A shame you couldn’t get it right though

Service rating : On time and perfect
Product : Beautifil

The flowers did not arrive the next day as promised and then I had to email and call the company several times to find out what had happened.

Service rating : I presume they have been received but heard nothing from recipient, but didn’t think i would!
Product : no idea

Service rating : excellent service & flowers will only be using serenata in future, the e,mails serenata sent to me lettng me know where my order was , are unique.
Product : am told flowers are beautiful

Service rating : It was delivered on time and in reasonable order.
Product : The flowers were a bit brown after a day.

Service rating : Will use again.
Product : Recipient loved the colours.

Service rating : Very pleased with service.
Product : Have not seen flowers, so difficult to rate. But, recipient seemed very pleased and said they were lovely.

Service rating : very efficent and delivered on time!
Product : My Husband loved his Flowers that were delivered to his workplace. A week later we are both still enjoying the flowers. Very good quality and worth every penny! Thank You.

Service rating : The two members of staff I spoke to were ok and refunded me without argument, however I find the website wording a little over the top, saying such things as ’your chauffeur was on it’s way with my flowers’ when in reality they were stuffed in a cardboard box and given to a parcel delivery man in a White van!
Product : The flowers were not as vibrant as the picture, many looked a little crushed as thy had petals missing, they didn’t look fresh at all, and the lillies were in bud and still are. The majority of the bunch was made of leaves and does not look worth £29

Service rating : Website a bit difficult to navigate. Images poor. Most importantly, the flowers were of substandard quality.
Product : Quality of roses extremely poor.

Service rating : Flowers were delivered to my wife’s work so late in the day she thought I had forgotten to send them. I appreciate it was your busiest day though.
Product : Flowers all died within 48 hours, despite following the care instructions to the letter.

Overall a very good service! See you next year!

could not select an appropriate message card from website during checkout, also i am unable to view my invoice (asp error)

Service rating : Website ordering process was very good. Cardbox packaging on the bouquet was broken - good thing I was at the door and not my wife. So, mixed bag of an experience. Wish you luck as a company though.
Product : Makes sense for the price, but I somehow expected the bouquet to be larger - you guys probably need to make size clearer on the website. If I knew it would be that size, I would have ordered a larger one.

The flowers were lovely but are delivered by YODEL which if you haven’t had a delivery by them you should be happy. The delivery man just dumped them on the doorstep 3hours after the ’Noon’ delivery. Serenata were good at refunding the charges tho.

The flowers were delivered to the original address. However I email’d requesting a change of delivery or phone call if this could not be achieved and was completely ignored

Service rating : I was very pleased as my sister was out when the flowers were to be delivered for her birthday and Serenata delivered them again the next day along with a £5 voucher.
Product : My sister tells me the flowers were lovely, she was very pleased.
An excellent choice I would use Serenata again. Thank you

Service rating : fine
Product : my mum was very pleased with the flowers

Service rating : The service I received was exactly as requested
Product : The person who I sent the flowers to was very impressed with the content and overall presentation

Took 3 days to deliver and only then after a phone call.

Service rating : always good!
Product : Interflora, let them down in Hong Kong, and delivered 4 days later than wanted.
However they did provide a full refund.

Service rating : bad service bad delivery I want my money back u did not deliver on the day I ordered . The Box was squashed it came in bad bad you lied in your e-mail saying u could not get in Very bad u are in the same town where I asked for delivery thats why I choose u
Product : Small