Nothing special. But was good.
Service rating : Firstly, Iíd like to say that Serenta advised me of a Logistics problem that was out of their control, the result of which my order did not arrive on the day it was supposed to. However, as they had not managed their promise, I got a full refund. Although the flowers missed the recipient, they did get eventually get them (albeit too late) - so in a way, I had a result. Flowers delivered (albeit not on time), full refund, and they were very helpful - so I cannot really compain. I would have liked more Text updates though.
Product : I did not see them myself, and when the recipient finally got them, they said they seemed very nice.
Service rating : great promt service
Product : very nice
Service rating : 5*****
Product : Excellent service A+++++
Service rating : Was kept informed when Flowers were on their way and when delivered felt like a personal service.
Product : Did not see the Flowers but my mother loved them.
Service rating : Speed, website, text notifications all very good
Product : For the large out of the three size options its was pretty unimpressive. Flowers and foliage were slightly damaged from sending them in a box.
Service rating : easy to use, prompt service, too many communications though
Product : As described and with plenty of life left - thank you
Looked good still not been opened
Service rating : Delivery was good, quality of flowers vert poor
Product : The flowers died after three days
Excellent price and decent delivery. My mum was pleased.
Good service, but overkill on confirmation - i.e. texts and emails.
Would be better if you just send via one media.
Service rating : great service
Product : looked great on the day but flowers died the next day
Service rating : Easy to use website, great next day delivery service
Product : Wide range of products, good value for money
Service rating : As described
Product : The recipients loved them
Service rating : As described
Product : Recipient loved them
Service rating : useful to be able to order at very short notice for next day
Product : good price, different flowers
Service rating : Very good
Product : Think i looked larger on picture than actual product, but nice flowers though
Not sure how to comment didnít see
Service rating : Flowers were lovely, ordering was easy.
Product : Would be better if you could pick a delivery time slot, the person I ordered them for had left work by the time they arrived so had to take them round to her.
She totally loved the card, thank you.
Service rating : Promptly delivered
Product : Just as described, what more can you ask for?
Service rating : Delivery was really fast and on time
Product : Flowers were all closed and in very good condition
Service rating : Excellent communication
Product : I didnít see the actual product, and as it is for a bereavement I would feel comfortable asking the recipient how they are. But they looked nice on the website.
Service rating : Serenata are the only company I use for flowers now. These flowers offer great value for money and are always very fresh and the deliveries are always prompt too
Product : Although I have not seen the flowers I have been told they are beautiful and fill the room with scent.
Flowers delivered on the day requested but not delievered until 19.30pm even though tracking showed that loaded onto van at 8am. Unfortunately, I presumed that they would be delivered before 17pm and because they hadnít ruined the surprise and had to ask the recipient whether she had recieved them or not prior to her recieving them. Despite this very easy to use website and excellent value for money.
Service rating : Excellent service, especially liked the fact you were notified when delivered.
Product : Didnít see it myself but it went down well and my friend was really pleased
Service rating : Flowers were left outside in the snow & were not found until late the following day. No card through the door, not left with a neighbour, just dumped on the path. Really poor service, will never use again & would not recommend.
Product : Flowers left outside all night so were not looking their best.
Service rating : Delivered when they said they would
Product : I havenít seen the flowers but ap patently they were very unusual and lovely.
Service rating : I loved being updated about arrival of product- very reassuring thanks
Product : Quality good but poor quantity - thought there would be a few more in the bunch.
Service rating : Very nice
Product : My mum was very pleased and delivery was on time. The jug was great thanks
Service rating : Poor product so poor experience with this company.
Product : Flowers were not fresh and wilting on delivery, Roses did not last more than 2 days, had to be disposed of, rest followed quickly.
Present for my nan and she was very happy with the flowers. The price was really reasonable too.
Everything straight forward arrived on time and beautiful flowers.
I was really pleased with everything thank you
very good and kept me informed by email
Service rating : Delivery in under 24 hours excellent
Product : Excellent product
Got what i paid for nothing special but not expected to be for the money
Did not see the actual product but my brother and his wife were delighted.
Sent this to my daughter who was ill. She was absolutely thrilled with the arrangement, good packaging and get well card.
Also loved the instructions of how to care for the arrangement and regular up-date regarding the order. Well done and thanks for great service!
Absolutely brilliant service!
Service rating : This was the first time I had used this company. I was very pleased at the excellent communication emails and texts to let me know exactly where my order was. I will definitely be choosing this company again!
Product : My sister received the flowers and was very pleased "some lovely flowers have just arrived" she texted to let me know.
Excellent service for the most part, although I was a little disappointed that the delivery address could not be changed for another address in the area because it was "after 8pm on the previous day" that the address change was notified, even though the alternate address was very close by.
Service rating : delivered on time
Product : beautiful bunch of flowers as advertised
A greater choice of card for the category would have been useful.
Service rating : Orders arrived on dates requested. Lots of information provided by Serenata - almost too much.
Product : But very disappointed with the colours of the carnations which were not like the colours - which prompted me to order 2 of these bouquets- shown on the web site. The other recipient has said that her colours are not as shown.
Service rating : Easy to order online. Delivery fast and a good price.
Product : From the reaction of recipient, the flowers were of a fantastic quality and presented well.
Flowers ordered lunch-time on Saturday, arrived 5:55pm on Tuesday. Tracking system is useless, I told them the flowers had arrived!!
Service rating : very quick and easy site to use
Product : Very pleased with service will tell friends.
Service rating : Website was easy to use - the only issue I had with it was that the flowers were delivered four hours before the tracking system said that they were delivered. They arrived at 1pm but the tracking system did not say that they had been delivered until 5pm.
Product : I havenít seen the flowers myself but the receiver loved them.
Service rating : Great service. Delivered next day as promised. Would definitely use again and recommend
Product : Didnít see flowers but recipient was very pleased.
Service rating : Terrific service. Company well recommended. Very helpful.
Product : Prompt arrival and they looked beautiful. Customer well pleased. Thank you.
the driver knocked on the door and just went didnt wait to see if there was a reply
Service rating : I have used Seranata on several occasions now and all recipients have been delighted with their delivery
Product : Recipient said the flowers are beautiful & filled the room with scent
Service rating : good
Product : thank you very much for your service
Service rating : Delivery good but thought flowers not very good value for money and most died after a couple of days
Product : Poor quality and not good value for money
Service rating : Communications via text are very good.I was left in no doubt my order had been delivered.
Product : The flowers are beautiful.I think they are very good value for money.
I ordered Roses for my Wedding anniversary. Paid extra for a delivery next day before 1pm. At 2pm I had to call Sarenta to find out where the delivery was. Only then did they inform me that their was a problem at the delivery depot, but that they would chase this up and try and get it to my wife later that day. When I called back again to find out if the delivery would be taking place today, I was informed that they would try, but cannot promise anything. Also apparently I was offered a same day delivery to rectify the problem if i chose another bunch of flowers and i apparently declined, which again was not true. Needless to say the flowers did not turn up for our anniversary, intact they never showed up at all. Got a refund, but i was never even offered any type of compensation for the imbarresment. I will never use them nor would I recommend them. Very poor service.
Service rating : very good service and very good price
Product : mum was very happy
I ordered the flowers last minute and not only did they deliver the next morning, the flowers were beautiful and my mum loved them!
Delivered with style. She was so impressed and the flowers lasted for ages. Will use again based onthis service. Thank you.
Service rating : Easy online ordering system, flowers delivered on time and in good condition. Good prices.
Product : Roses did not last as long as I was expecting but still very good value for price
Quick and easy. Would use again.
excellent service and very reliable delivered on time and very happy with products
Such a lovely selection
Service rating : I was advised by my aunt who the flowers were intended for that she found the flowers outside the front door - the was no knock at the door or use of the door bell. She had no idea how long they were there for but when found they were withered, so unfortunately went straight in the bin. This has caused disapointment to my aunt - the flowers were for her birthday, stress to my uncle who asked me to arrange the flowers and I seem to be out of pocket for something that went straight in the bin!
Product : see above
Service rating : Service was fine and flowers arrived exactly on time
Product : Flowers were disappointing. The flowers reflected in the image were in the packet but The purple flowers were fewer than expected. The roses also had some discolouring as if they were old! Not worth even the discounted price.
Service rating : Good service
Product : Not the recipient and havenít seen yet
Service rating : I have used Serenata 3 times now and they have always delivered on time & the flowers have always been very good
Product : I have not actually seen the flowers but the recipient was really plesased with them
Service rating : very good service
Product : recipients very happy