Service rating : Flowers delivered 9th March beginning to wilt only 3 days after receipt
Product : Please refer to previous comment

Service rating : Seems to be the persistent policy of this company to make vouchers available but then such not accepted on ordering process. This has happened on many occasions.
Product : More greenery than flowers

Unacceptable persistent problems on web site not accepting voucher codes. Removal of telephone contact a bad decision.

Consistent problem with web site not accepting voucher code. Should be telephone access as before. Often thought of not repeat ordering but flowers reasonable

Took a few days to sort a problem

Service rating : The service and the product were of an excellent standard. I wouls use this company again.
Product : My friend was delighted with the quality of the product.

Service rating : Good website
Product : Not overly happy with the size of the bouquet, it definitely looked bigger on the ordering screen....not much bigger than a forecourt garage bunch, but much dearer. Have been a returning customer to serenata for a few years now, disappointed this time

Very disappointing that there are areas to which they do not deliver

Service rating : Very good service
Product : The lilies were smaller than I thought.

Flowers were delivered a day late because the driver couldn’t find the house, despite leaving instructions and a phone number.

I thought it was great to be kept informed about the progress of the delivery

Service rating : Excellent service
Product : Excellent service

Wrong contact number on their website
Delivery 3 days late for 40th birthday
Customer service done nothing to help
Never again