Just as described online for that personal touch.
Service rating : Very good service would recommend
Product : The receiver said they were beautiful
Incorrect product received (belgian chocs)
Service rating : Good service
Product : Good stuff
WONDERFUL Arrangement of beautiful flowers, gorgeous colours and looked wonderful in the vase. Best on line bouquet of flowers iv ever sent for this price, really good value for money and the recipient was over the moon with them.
Service rating : Was kept well informed re progress of delivery and had text to say they had been delivered
Product : unable to comment as I did not see them but the receiver said they were lovely
Service rating : Really cheap and great email updates about the delivery
Product : I wonít see them, but they were well recieved
Service rating : my sister said the flowers were lovely!
Product : the flowers were received in good condition and on time and i was kept upto date with the delivery
Service rating : Excellent communication
Product : The service was great canít comment on the flowers as I didnít see them but the picture looked good so hoping they were as good as the pictures
Service rating : Great price, very quick delivery.
Product : Those who received the flowers were absolutely thrilled with the flowers.
Service rating : Great price and service
Product : Great quality
Service rating : website was easy to use, prices very good.
Product : my mum loved the flowers
Excellent Bouquet, my partner loved them.
Service rating : I was very disapointed with Serenata Flowers. I ordered get well soon flowers for a friend, they were meant to arrive on the Tuesday so my friend could take them with her when she went back home on Wednesday however the flowers were not delivered due to a power cut within the company, they were then delivered mid wednesday afternoon after my friend had to leave, leaving her with only a picture of them taken by her family and us with a bill for flowers that didnít fulfill their purpose due to late delivery.
Product : The flowers didnít arrive in time for my friend to receive them so I do not know what they were like.
Service rating : I was very impressed and pleased with the communication from SerenataFlowers.comn I ws kept informed at each step of the way which I was very happy about, so I knew exactly when they were sent out for delivery, when they were actually delivered and where they had left them as the recipients were out upon delivery! I used another company on the same day for another delivery and was left very disappointed as was never informed if they had received the order, or delivered it or anything, still dont know to this day. Would recommend SerenataFlowers.com and will definately be using them again in the near future. A very professional company indeed!! Many thanks to them.
Product : I did not actually get to see the flowers I ordered but understand they were lovely.
Service rating : easy to order on web
Product : I say good but I donít know as they was for my auntie 95th birthday and have no way of finding out but I do hope so. thank you
Service rating : No problems as usual
Product : Recipient said they were beautiful.
Service rating : very good service will be using them again
Product : flowers were great
Service rating : fantastic service delivered on time great quality
Product : truly amazing
Service rating : Brilliant service- particularly loved the sms update for delivery!
Product : Beautiful at great value!
Service rating : Great arrived on time and my friend thought the flowers fantastic
Product : Excellent and lovely colors
Service rating : The order process was easy & clear
Product : I sent the flowers to my mum & she loved them. As they opened they really started to look as beautiful as the pic on the website. Thank you!
Service rating : Very efficient. The flowers were delivered to the back of beyond the next day.
Product : I didnít see them myself but heard they were very nice. Delivered in a box.
Service rating : Text me to say flowers had successfully been delivered, which they had but there were with next door neighbour and I didnít know this and I then asked the recipient about her delivery of flowers but she hadnít received them and this spoilt the surprise. Why couldnít the text have said had to deliver to next door?
Product : Did not look like picture, disappointing!
Service rating : Great communication and service, I ordered quite late and it all went through smoothly the next day.
Product : My girlfriend said they were beautiful.
delivery was 24hrs late
Service rating : No problem at all with quality of service.
Product : I say good, but one of the spray mums was broken and now I have to arrange to get a photograph taken. I would not state this if it was not tr
ue. The rest of the flowers were really lovely butthe broken spray spoilt the effect and that is why I contacted them.
Service rating : Excellent choice at sensible prices
Product : Flowers arrived in a timely manner, beautifully packaged and a stunning array of colour. Superb bouquet and would definately continue using this service.
Service rating : 2 birthdays on consecutive days - 1st one didnít arrive till 8.00 pm on day of birthday: 2nd one was delivered to the wrong house & spent the night in the rain in the front garden before being taken around.
Product : I didnít see the flowers & didnít like to ask the recipients
brilliant service as usual thankyou .
A bit sweet and sour. The flowers I ordered didnít arrive on the day I wanted them to but after contacting customer service, I received a full refund and the flowers were delivered the following day. Excellent customer service.
Service rating : The website works well, the offers are clear with no hidden costs. The service is excellent. I do like the text messages that keep me up to date with the delivery.
Product : The flowers are always as described and my relatives have always been absolutely delighted with them.
All round - First Class Service. Delightfully easy website, good choice of flowers, free delivery - perfect. I wonít hesitate to use Serenata Flowers again - they are most definitely at the top of my list.
Excellent flowers and delivery.Liked the fact that I was texted on progress of my order. Recommended to all my friends.
Eight out of ten
Service rating : Good website, easy to use, good prices.
Product : Arrived on time and good display
Service rating : Excellent communication throughout
Product : Mum loved them. They were unusual and substantially large in proportion. Excellent all round.
Service rating : Excellent Service.
Product : Excellent.
Just a lovely extra
The flowers were Lovely quality and looked lovely in the box.
Service rating : Really easy and quick to use
Product : Received was really happy with the flowers
was very impressed at the price and the flowers I chose were beautiful my auntie was very happy with them for her birthday
Very good service and excellent communication throughout the process
Service rating : It wasnít totally smooth but the company were very helpful sorting out the problem.
Product : It was delivered broken the first time & then to the wrong house the second but it was intact.
Service rating : Very good
Product : Did not see the flowers
Service rating : Fabulous flowers at a great price and regular text updates on delivery, I highly recommend Serenata Flowers.
Product : My Mum was thrilled with the flowers which were a wedding anniversary present.
Veryfast and efficient
Service rating : No problems v good service
Product : Great thanks
Communication as to what was happening was first class. Really good to know that they had been delivered.
Excellent customer service. Received both an email and text message when flowers left depot and again when courier delivered. Would recommend and use again based on previous experience.
card was ok.
Service rating : Easy to order even at short notice with the next day delivery.
Product : I sent them as a gift so havenít seem them, but have been told they are lovely.
HAND TIED WHAT? If this is meant to be hand tied flowers then yes, they did look rather nice - only good thing you can say - theyíve got the right product, shame the company is a waste of space and take your phone number, but arent kind enough to allow you to speak to them via phone, and do not call you when you request a call OR REQUEST A CALL THREE TIMES
everyone loves a teddy
Flowers were fresh & well presented
Service rating : Outstanding Service A++++
Product : Outstanding Service A++++
Service rating : Delivered as requested, kept informed with regard to delivery status
Product : Still looking fresh after 7 days
Service rating : Service was very good and I was happy with the efficiency of how my order was handled
Product : I went to my mums two days after the flowers were delivered . I was absolutely disgusted at the flowers that she received, they were very poor. 2 of the flowers were limp and flopped over the vase (mum said they had been like it when she took them out of the box !) and there were so few other flowers that they didnít even make a display in the SMALLEST vase that mum has. ( which she usually uses for a £2.00 bunch of carnations from the supermarket) I am sooo disappointed, I anted mum to have something special as she has been through a lot just lately , and really needs cheering up. Of course my mum would never say anything to me but I could tell in her voice when I rang her and asked if they were nice, she said " yes thankyou" my mm is the sort to get very excited about receiving flowers and she would not stop going on about them for days . With these flowers, all i got was yes thankyou, and never another mention. Theses flowers are already dead..... 5 days after delivery. Very disappointed and upset.
Service rating : Very good service from phoning to receiving.
Product : Very pretty flowers well put together
For some reason i had the wrong address, but by some miracle arrived at the right place.Well done.
Service rating : very good service and communication
Product : very nice product thank you
Service rating : I was really grateful for the text and email updates. Excellent service.
Product : I was delighted that at short notice my friend had her delivery of flowers, and beautiful they were too! Thank you, definitely use this service again!
Service rating : Brill !
Product : Gorgeous flowers, good size
Service rating : The website is well planned and easy to navigate with clear pricing. Delivery has always been prompt.
Product : All of my friends and family have been delighted with every single delivery. Thank you for making it easy!
Great, once again.
Service rating : seemed quite a faff to order online, it asked for my password but I had never ordered before and had to reset my non existent password?! The site itself is very tempting with good pictures and descriptions.
Product : The recipient has said they are very beautiful, stunning and made her smile
Service rating : very straight forward and esy to use
Product : my aunty loved the bouquet
Flowers were lovely, friend lived them. Excellent communication although. Second time Iíve used them & would recommended to anyone. Excellent.
The flowers I ordered for a friends birthday did not arrive and I tried to contact Serenata but they only have an email contact t form and no telephone number - which is always a worry.
They replied by email and said they are trying to get in contact with the courier, and that was 2 days ago. I have not heard back from Serenata since. Quite poor really.
Service rating : perfect communication from start to finish
would recommend to all
Product : beautiful !!!!
Service rating : I was kept informed every step of the procedure.
Product : I never saw the flowers myself but they were very well recieved.
Excellent price, quick delivery and excellent progress updates. Flowers were beautiful and I have a very happy best friend! Thank you
Service rating : Good
Product : Good
I ordered the flowers on line from Dubai to my Daughter for her Birthday in the UK. She said she was a bit disappointed with them on arrival. Actually thought they had travelled from Dubai!!! Just looked limp and lifeless. Once she got them home, as they were delivered to her work, and put them in water, that did help. Once the lilies actually blossomed she said they were lovely.
Service rating : Delivered in good condition & really fast
Product : Flowers not as photo, quite a few less than expected however good quality & service
I would have liked to know that this cake was absolutely tiny! No indication given on website.
Service rating : service very quick efficient and easy to use
Product : roses where excellent, made her day
She loved the flowers! but totally made up with the balloon, she loved it!
Service rating : At an incredibly busy time of year, the flowers I requested were delivered in a prompt fashion and my Mother, who is a connoisseur of flowers, was delighted with them.
Product : As these were delivered long distance, I have only seen a photograph of them but they looked beautiful and my Mother was very happy with them - she may not have said if they werenít perfect but the photograph seemed to indicate that they were just fine.
good value and quality
very pleased with your service will deffo use you again
Service rating : Good
Product : Was disappointed on these flowers there was hardly any flowers for price and they only lasted couple days very poor quality
Service rating : very impressed
Product : superb
Second time I have used SerenataFlowers now, they have failed to disappoint me as yet, I will defiantly continue to use them.
A card with the flowers is a great idea, although I did feel a teeny bit lazy
Service rating : Excellent service
Product : Excellent bunch, very happy mother
Dont know what this is
Service rating : Brilliant service, on time
Product : The nicest flowers I have seen in a long time. My Mum was thrilled to bits
Service rating : What can I say...excellent website and value for money, promt delivery very happy customer x
Product : Excellent service once again, have used serenata flowers before and will continue to use, excellent value for money and the person who received the flowers sent us a picture message of them and they were beautiful. Thank you x
Very good service
Service rating : I arranged these flowers to be sent directly to my mum on mothers day, they arrived in good time and she was delighted with the presentation and lovely scent "absolutely brilliant" she commented so I am happy to pass on the praise to Serenta Flowers and will be using them again
Product : "absolutely brilliant" according to my mum and she knows her flowers so a high recommendation
Service rating : Very good kept up 2date by emails thoughout when order had been dispatched& even delivered wound use them again
Product : Love flowers my mum was pleased.
I ordered 2 bunchs of flowers for mothers day 1 lot for each of mine and partners mum, only 1 got delivered, and when I questioned this, there was so much hassle, they told me that both lots were sent, that told me that they 2 lots were put in 1 bunch, I had to send pictures, count stems of flowers, after 3 hrs or so finally told I was missing a bunch and they would deliver another day, would never use this service again
Service rating : excellent communication throughout the service
Product : Flowers arrived Friday, my mum said they looked lovely but received a phonecall on Tuesday to say both birds of paradise had rotted and the other flowers were in a poor state.
Service rating : Order to bouquets for mothers day. One arrived late. On emailing the company to find out where my flowers weíre, they advised me the delivery could be between 7am-9pm. I was annoyed as on placing my order they asked me what time I wanted them delivered, I chose noon. As I mentioned they did not arrive. I waited and waited hours passed until eventually 9pm came and no flowers. I emailed again an recieved an email apologising. To little to late. I pai nearly £60 for the flowers, when they arrived the next day what met me was a bunch of sorry looking flowers nothing like the picture I had seen when placing my order. I asked for a card to be delivered with each bouquet, frankly I should of bought one. A pathetic cheap looking piece of paper with horrible type. I was not satisfied with either the service or the flowers. I will NEVER place an order with this company again.
Product : Nothing at all like the picture would hate to see what a standard bunch looks like!
Service rating : It was average.
Product : The size of the flowers when delivered were a let down. Even when they were put out into a vase they looked no-where near as big as in the picture. Some of the stems were broken so it just looked like a terrible gift, especially for £23+delivery! I will just get them from Marks and Spencers next time.
Very easy to use the website