Very impressed with regular updates regarding the order/delivery
I left instruction to leave on door step if not in but they did not
My order was duplicated in error by Serenata - notified by them immediately with an apology plus 20% off next order
Service rating : great service
Product : lovely choice of flowers
I ordered some flowers for a sick friend. They were delivered last Tuesday. I visited my friend on Saturday and was upset when I saw the scabby flowers 5 days after delivery. I should not have bothered, and bought fresh on Saturday. I will never buy off you again.
Service rating : The web site is easy to use, and the delivery was prompt.
Product : I have used them now several times and the flowers have been beautiful.
Service rating : Not only was I delighted by their efficiency but also the light hearted way in which they kept me informed about my delivery. Many thanks Serenata Flowers Ltd.
Product : From the huge thank you I received from the recipient the flowers were well received.
Service rating : Website was simple to navigate and get to where you wanted.
Product : Feedback from the recipient was that the flowers were excellent.
Service rating : Communication throughout delivery
Product : Beautiful flowers
Service rating : Very easy website to use and good delivery
Product : The quality and selection of flowers was really good and overall had a great impact. If I had a negative comment it would be that the quantity did not seem to reflect the cost - but then everything is getting more expensive these days!
Service rating : I have to say poor because I paid for early delivary which was 3 1/2 hours late I asked for the extra delivary costs to be refunded but as yet have had nothing back.
Product : For the most part they where ok but at least 7 of the roses where in poor condition, not luxury and certainly not the deluxe wich again I paid extra for.
24 hours Late delivery
Service rating : straight forward ordering and delivery as promised - thanks
Product : my sister who received the birthday flowers was pleased - thanks
Service rating : Excellent organisation and delivery
Product : Both recipients loved them
Service rating : no problems
Product : recipient was delighted