Service rating : Initially I had problems with getting an Amazon voucher code to work but after telephoning a really helpful and friendly lady sorted everything out for me and from then on the service, delivery updates and quality of product were exceptional.
Product : Really lovely and unusual contents that would be tricky to track down individually. This makes a great gift for any foodie.
Service rating : Difficult to complain about the quality of the flowers
Product : Some of the flowers died within a day of them being delivered. Unless I am refund I would not use this company ever again.
Service rating : As below.
Product : One of the roses didnít fair to well but the rest did.
Service rating : My queries were answered promptly and the delivery took place next day even though I did not order till about 9 p.m. the night before delivery. I was kept in touch
with delivery and told when it was completed. I would certainly use Serenata again after this first experience.
Product : The recipient was very pleased and surprised, however I did not see the product myself so can\t really comment except on the service I received as a sender.
Bought a smile to a sad neighbourís face...lovely flowers!
Absolutely fantastic. I ordered flowers on A Sunday afternoon and they were delivered on Monday. Perfect.
Service rating : very good fast safe reliable recommended
Product : good choice for price range
Excellent service would defiantly use & recommend again thank you so much
it is being used and recipient very pleased but I have not seen it.
couldnt order because your web site is useless. Also i sent you a message telling you about this, so your communication is as bad!
I have used this company twice in the last few weeks both times excellent service
Fresh and on time
Service rating : Very happy with the way flowers were delivered in box and delivered on time, but half the flowers were wilted and were a very small bunch!!!
Product : Wilted flowers and disappointed with the overal size of the bouquet, will try and send photos, all in all product was nothing like photo and nowhere NEAR as pretty as in the picture on your website
Service rating : Service excellent and very good value
Product : Flowers were superb - My friend says everyone who sees them is very impressed. SWhe is taking a photo so i can see it. I have thanked the office that sent them
Service rating : I would give excellent as the wonderful orchids were dielivered on the day, but to the wrong address!
Product : the orchids were quite lovely according to the recipient.
Great communication, beautiful product
Service rating : Delivered on time
Product : I have not seen the flowers but my daughter said they arrived in an attractive box and are still looking good after a week
2nd time Iíve used them
Excellent, good price and delivered when they said they would
Service rating : Easy to use and delivery driver was very patient with elderly recipient, she said he was so kind to her.
Product : Brought the recipient to tears. Didnít see them myself but she described them as the most beautiful flowers she had ever received.
Service rating : I really appreciated the ability to track the order; very re-assuring.
Product : I havenít seen it or received comment yet
Mum recieved numerous bunches of flowers on her birthday but there was not one obviously from us; certainly no card. She is 85 so I canít be certain she didnít recieve them and I canít check being 250 miles away. This has never happened before with other flower suppliers, Mum has allways phoned me soon after they have been delivered except for this year. I shanít be using your company again.
Service rating : Great service, flowers were delivered as per instructions
Product : Was told that the flowers were well packaged. When a saw the flowers, a was a bit dissapointed, much smaller bunch, the picture was deceiving, but the flowers were nice
Service rating : The flowers were beautiful but they arrived a day later than they were supposed to. The internet ordering was easy and straighforward however.
Product : The recipient of the flowers said they were beautiful and arrived in good condition.
Delivered on time, excellent quality - receipient delighted, would order from you again - many thanks .
I could not find a more reliable service with excellent products that have always pleased the recipient.