Service rating : My aunt was thrilled with the beautiful bouquet, would recommend you to anyone
Product : Fabulous, 3 days after and still looking fresh, highly recommended
Service rating : great service good info with regard to delivery nice arrangement of flowers will deal with you again if the occasion arises .
Product : good products excellent delivery
Service rating : Had trouble using a loyalty discount code that Serenata had sent me however customer services rectified the problem straight away
Product : Beautiful and smells devine
Service rating : Will definitely use again. Best on-line flower service I have used
Product : Fresh and great VFM
Small and would only be suitable for a child not an adult
Service rating : I know they left the flowers promptly-- but as they didnít put a note through the door
the recepient didnít find them for THREE days
Product : AS I havenít seen them -- I donít know
Service rating : Excellent communication with me about the delivery
Product : As I didnít see the flowers myself all I can say us .I was told they were lovely
good service delivered on day :-)
Service rating : Excellent delivery Service, kept well informed, every step of the way.
Product : Recipient liked them.
Thrilled with them, just what i wanted, sevice exellent, they were for my poorly grandaughter for her 16th birthday,she loved them, a very satisfied customer.
Service rating : Delivery was as stated I did actually email serenata for log in details they never got back to me so I couldnít amend or track my order
Product : I was disappointed with the flowers I donít think they were worth the money .
Great customer service lovely flowers would definitely use again
Service rating : Easy online ordering delivered on time with notification email to say they were on their way and had been delivered which was excellent service!
Product : Recipient said the flowers were beautiful! They made her cry with happiness they were so lovely.
Service rating : Excellent service and comunication
Product : Flowers were a gift but friend very pleased with them
Service rating : Great service, beautiful flowers
Product : Lovely top quality flowers, my friend sent me a photo and I was very pleased.
Service rating : Brilliant
Product : Excellent. My aunt was absolutely thrilled with the flowers
These were a gift so I canít comment
Service rating : I loved the text messages, keeping me informed of the progress of my order. There wasnít an appropriate space on the form though for specific instructions as to what to do if the recipient was out, a box like this one would have been useful. The recipient, and her husband, couldnít find the card though, so didnít know who had sent the flowers. Other than that, brilliant service and I will certainly use them again.
Product : I didnít see them, but Iím told they were beautiful.
Service rating : the package was damaged on arrival. The delivery driver was unhelpful and surly. And this was the best bit.
What a pity you only rated the service down to merely "poor". This is actually better than you deserve.
Product : the quality of the flowers supplied was extremely poor. There was far too much greenery used as packing. The flowers did not last very long, in fact they died in half the time of the average £2 bunch from Aldi.
In all I was extremely disappointed with the whole experience and feel that I have been ripped off. I will not be using you again and will be advising everyone I know not to use your service. This bunch of flowers was for our 30th wedding anniversary and was a huge disappointment given the importance of the event.
Service rating : ordering was straight forward and hassle free- web site is easy to navigate.
íkept in the loopí by email and text from the time i ordered to the point of delivery.
Product : As I have not seen the flowers I donít feel that I can comment- the flowers were sent to a friendís mum who lives a distance away.
Service rating : From my point of view good service delivered when promised that good in this day and age
Product : These were bought for my aumtie who s 83 and she phoned me to say they were very nice
Flowers were dead after 1 day. Contacted serenata that day and still not heard anything back
Vase was a good size and good price.
Service rating : On time, consistent valid updates, always excellent quality flowers and arrangements.
Product : Beautiful and compact and different
Easy to order online and excellent delivery service
fantastic service , ordered flowers on a sunday afternoon and they were delivered on Monday, emaols kept me up to date with order
Service rating : This is the first time that I have used your company - I have been so impressed by your service and products and it certainly won´t be the last. Thank you very much.
Product : Fabulous - the recipient was delighted. So thank you very much.
Service rating : Very efficient and kept me updated with the delivery
Product : The flowers looked great
Service rating : Absolutley beautiful
Product : Very good service, very pleased. Thank you
The orchid planter was absolutely delightful and is giving much pleasure.
I got an email the day they had left the depot at 8:25am the morning of delivery, when they eventually arrived at approx 2:30pm that day half of the flowers were dead. Not happy as these were for my mum as it had been a year since my dad, her husband had past away. You have to take responsibility for your courier as you hired them as a company!! Not happy at all....
Service rating : Good with lots of choice!
Product : Flowers were beautiful and delivered as lovely buds to last longer.
Service rating : I was impressed with the service from start to finish, I was kept informed throughout from start of order to delivery.
Well pleased with the service.
Product : My niece was cheered up no end on receipt of the flowers and stated they were lovely.
Service rating : Pleased that I was informed by you that the flowers had been delivered
Product : Recipient very pleased with the flowers
Service rating : Was excellent service from start to finish an was really up to date where the delivery was
Product : Was lovely flowers well roses I will 100% be using you again
Very happy with everything will use again
Service rating : Kept informed throughout.
Product : I am disappointmented in the flowers as only one of the flowers has opened, looks like the rest will be dead before they open. The service was great and I was kept well informed.
Service rating : excellent service
Product : excellent flowers
Service rating : Communication of updates was excellent and the transaction was quick and simple.
Product : The service and website are all superb, I wouldnít use serenata again because the end product, in this case the flowers, were in quite a poor state when they arrived and didnít last very long.
Service rating : The flowers were beautiful and just as described. The updates on delivery were really helpful.
Product : Beautiful fresh flowers, exactly as pictured.
Great flowers, great service.
Service rating : Service excellent great communications
Product : Rose plant very very poor & died within 3 days,
Basket was of poor quality very disapponted
Service rating : on arrival the flowers looked jaded, within 2 days they were dead
Product : see above
Service rating : Great communication throughout, delivered on time, cheaper than Inter Flora, will use again thank you!
Product : Havenít actually seen product but recipient was pleased!
Service rating : Excellent website very user friendly
Product : I did not see the flowers personally as I live some considerable distance away but my niece whoís birthday it was gave me a most glowing report.regarding them.
Service rating : Absolutely appalling
Product : Absolutely appalling
Service rating : Very very poor
Product : Would not use again
Service rating : Fantastically easy to order and great updates on where the delivery was up to. Ordered 9pm and it was delivered by 1pm the next day!
Product : Was told they were lovely but didnít feel I could put excellent as I didnít see them or know how well they lasted. Would definitely order from them again!
Usually very fast and good quality of
Flowers but customer service team is really disappointing and not very helpful. I tried to buy some flowers for my sister and include a baloom and despite several email and phone calls I wasnít able to place the order.
Service rating : Texts kept me informed regarding delivery
Product : Sent directly to my mum and she said they were gorgeous
Recipient said cake was lovely
Service rating : we were disapointed in the flowers there was more wooded greenery than flowers they were for someone who had just had major heart surgery .not at all inpressed the good thing was the updates by text.
Product : disapointed
Excellent service! Delivered as promised :-)
Service rating : Excellent service kept me informed all the way.
Product : Havenít seen them was told.
Service rating : Delivery was good and dealt with professionally.
Product : Very dissapointed that 2 of the 3 roses died within 24 hours. If I had the opportunity I would have called and requested a refund.
Service rating : easy fast no messing transaction bought online
Product : i have not seen the flowers, but im assured that they are lovely
Service rating : I chose this company because of the delivery service. In the past I have used another company and on 2 occasions the flowers were dead on arrival as they had been stuck in the postal delivery service. So I was pleased that my aunt recieved her flowers the next day from my ordering them.
Product : I havent seen the flowers but I am told they were very good
They promised me an upgrade because my on the day flowers where not received on the day but the following day.
Service rating : Very easy to use website and good value for money.
Product : Lovely flowers very nicely presented
Service rating : Cant fault exvellent
Product : The regular updates about delivery were excellent but i dont know if the flowers lived up to the pic . Hard to ask if they r ok as the recipient just said they were lovely. An actual pic would be a suggestion and i think i wd deffo use again
Service rating : Great service
Product : Great service
Service rating : No problems here
Product : Flowers didnt look as fresh as they could have been for a gift.
Service rating : Easy and straight forward website
Product : Great service quick delivery
Service rating : The flowers were nice and arrived on time etc. btu they arrived in a box. Part of the reason for sending flowers to a girlís place of work is to embarass her a little bit, and so that she can show off a bit. Their being in a box detracted from that somewhat.
Product : Theyíre lovely.
Easy to order, quick delivery.
Service rating : Very easy transaction - good communication between me and website
Product : My mum was delighted with her bouquet
Service rating : Did exactly what they said and kept me informed throughout
Product : Sent the flowers to someone else so donít actually know what they were like. They seemed pleased with them though!
I stated that if there was no reply to leave flowers with specific neighbour, the deliver ingnored these instructions, so the flowers were left outside and were battered by the time my mum got home! very disappointed, I wouldnít recommend, this service to anyone.
Although I havenít seen the flowers myself, I have been told they were beautiful arrived on time all boxed securely. Would definitely use again and recommend xx
Not sure how to rate as havenít seen card "in the flesh". Thought it was a bit confusing as was not sure if I was ordering an actual card or a small card to accompany flowers.
Quick, efficient service - mum was very pleased with the flowers and the balloon. Would definitely use this service again.
Loads of space to write a long message
The card was expensive for what it was
Service rating : Very straight forward to order, delivered on time, helpful emails to inform me of the process - I was very happy with this service.
Product : Delivered on time and in good condition according to receiver.
The flowers that I orderded for my parents anniversary were delivered a day too late. I emailed the company and expressed my disappointment and they immediately refunded the cost of the flowers, which I was very pleased about
Service rating : Prompt and courteous service
Product : Lovely flowers
Service rating : Prompt and courteous service
Product : Perfect and long lasting. Beautiful colour.
The only thing was the email I got saying the flowers had arrived got to me at 4am
Service rating : Iím extremely disappointed. The flowers were thrown over a neighbours fence, no card posted to inform them or my mum where they had left them, the flowers were all squashed in the box. By chance the person saw them. Delivered 5 doors away, received olate.1010th
Product : The flowers donít look anything like their i12mage online, disappointed. By 12/3/13, some of the flowers had already died. Thatís simply not good enough. I wonít be using your service again. I feel cheated an let down, angry. A bad experience.
The best I have ever used! Easy to order, great communication before, during & after delivery and great products. She absolutely loved them, so Iím a very happy customer.
Service rating : got e mail to say delivered but when spoke with mother who is 92 none received. After a search in the dark outside they were found down the drive by the gate and virtually on roadway
Product : not sure if mother just being polite as i was so annoyed re poor or non-dellivery
Service rating : Excellent choice and delivery
Product : Although I picked unusual flowers they seemed a little brown and shabby round the edges. I have no idea if this is normal for the flower or not. It was disappointing tho.
Service rating : excellent service this is the second time i have ordered flowers from serenata and they were very efficient and flowers were beautiful thankyou!
Product : friend who recieved flowers commented that they were beautiful
Was never delivered!!!!
Service rating : Beautiful flowers, delivers on time and at a good price. Courier phoned in advance to check location for delivery. All round excellent.
Product : Fresh, good packaging and overall beautiful flowers.
Service rating : Excellent service. Order about 9 o"clock one night, delivered around lunchtime next day. I was kept upto-date with several text messages. Thank you
Product : The flowers were just like the photo on the web.
Service rating : Good but slightly late time for delivery
Product : Product was very well received. Flowers were. Lovely but arrived at5.40. Which was rather late in th afternoon.
Everything happened as promised
My Mum and Dad really appreciated it
Service rating : I have already complained & demanded a refund. The flowers were almost dead on arrival. I have provided 2 sets of photographic evidence & invited you to call out & see the disaster for yourselves. All the floweres were dead inside 24 hours & the effect of the bear & card completely negated on my wifes birthday.
Product : I presume this relates to the bunch of weeds you sent which were supposed to be roses.
Service rating : Very efficient, flowers arrived on the day requested and were very good
Product : presented the flowers well
Service rating : Iíve used serenata flowers for the last 3 years and have never been let down by them. The team that deal with my orders are just ace.
Product : Valentines day roses! Excellent service again! Made me a star again. Canít thank them enough!!
Card quality reasonable
Service rating : Good communication and everything on time but very disappointed in the quality of flowers
Product : Very small bunch of flowers and the roses were very small. I felt misled by the picture on the website and the description. For £35 I expected something a lot more grand than just a small bunch of tiny roses!