Service rating : Very efficient. Good communication updating you about the order.
Product : Gift for someone else. They were very pleased. I have not seen it.
Service rating : This is another request for feedback, Iíve already completed one! The flowers were excellent, service and communication excellent, the only niggle being the water leaked into the box, making the bottom soggy which meant when lifted the flowers almost fell through! Thank you.l
Product : As above
Excellent communication and delivery as promised all round very good.
Isle of Man
Service rating : Great service- very good communications
Product : Ive not seen them but the recipient is delighted!
Service rating : Poor communication. Not told flowers were actually delivered until 10pm and only then after several e-mails. Why claim to keep customer informed if you donít carry it out. Tracking didnít work either. Was disappointed to realise that the courier company used was Yodel - the reason for poor service??
Product : Didnít see the flowers but was told they were beautiful. Must add that I did choose to upgrade to de luxe as there were lots of reviews saying the size of the bouquet was disappointing.
Service rating : communication was good and flowers arrived on time in good condition.
Product : were nice but expected better presentation. very much like a supermarket product. good amount of flowers. overall ok
Dreadful. My flowers were not delivered, even two days later. There was terrible communication. They were for my friend who was having an operation and the timing was critical. Extremely disappointing.
Very good comprehensive communication throughout.
Service rating : Very good communication.
Product : Very good value
Service rating : Communications could not have been better
Product : Unable to rate as the flowers were sent as a thank you to someone I do not know for a favour done and I have not been in contact with them since. Hopefully the product was as good as the service.
Fabulous service, beautiful flowers, great communication. I ordered flowers from Australia and knew exactly when they were delivered. Thank you
Service rating : Efficient service, good communication,free delivery and cheaper than the competition. I was very impressed
Product : I didnít see the actual bouquet of flowers but the picture on the web site looked good.
Service rating : Excellent. Will use again without hesitation. Great levels of communication with the delivery too.
Product : Perfect!
Service rating : excellent communication from ordering to delivery
Product : Didnt see the flowers myself but my sister in law was very happy with them
Service rating : Efficient & good communication
Product : Daughter was thrilled & said the flowers were bright & fresh. A bonus was the voucher!
Service rating : very good service and communication
Product : lovely flowers well done
Service rating : fantastic service happy all round
Product : flowers were lovely and communication regarding delivery excellent
Placed order 26/11 for same day delivery, wasnít delivered due to technical error, still wasnít delivered by saturday, depsite various messages, no phone number proved frustrating as only email communication possible, very disappointing and still no explanation why flowers werenít deliver between wednesday and saturday! Refunded 03.12.Will never use again!
Service rating : great communication and service-total peace of mind knowing flowers had been safely delivered.
Product : Recipient very pleased-thank you.
They always deliver on time. Good communication and flowerís are always packaged very very well.
Service rating : I have every confidence when ordering flowers from Serenata Flowers, that they will be delivered on time, everytime, and the quality is excellent. Communication from start of the order to delivery is outstanding - Always use this company now.
Product : Excellent products everytime
Service rating : Communication and ordering was great. I was a bit disappointed that the flowers didnít quite match the picture that I had ordered but it might have been because they hadnít all bloomed yet. Would recommend and use again though.
Product : As above. There seemed to be a lot of green foliage in and not as white as the picture but could have been because flowers hadnít yet bloomed.
Service rating : Really easy to access/range of choice and communications
Product : Didnít see them as they were a gift but I heard they were beautiful
Service rating : good communications by email to inform of progress of delivery and sign for.
Product : my mum was very impressed by the flowers, even sent me a mobile piccy....well done Seranata
good communication re delivery.Efficient service overall
Service rating : Good communication, good price and delivery well organised
Product : Really good quality - a lovely bouquet. My mum loved it!
Service rating : Great communication and service second to none
Product : Flowers were very appropriate and much appreciated.
Excellent customer service, communication, product quality and turnaround A++
Service rating : so easy to use and always turn up on time. Excellent communication with texts and e-mails every step of the way. order recieved, order despatched, order on route, order has been delivered. couldnít ask for better. We wouldnít use any other flower delivery service, we have used Serenata many times.
Product : had these flowers delivered many times, always look beautiful, always fresh
It was excellent with good communication.
Service rating : Excellent communications from the moment of purchase to flowers being delivered,every aspect of this transaction was brilliant
Product : Flowers were of very good quality would recommend this service, will be using again
Service rating : Great communication and what I thought was a problem was actually my mistake. Their response was immediate and tracking of delivery excellent.
Product : Donít know - no feed back from recipient as yet.
Service rating : Good communications and delivery.
Product : My friend said the flowers were lovely and arrived in perfect condition.
No communication! Fraud company. Already send it to police.
Service rating : brilliant communication
Product : communication was amazing and the flowers were lovely
Great communication. Very good value.
Excellent communication and speedy delivery. Great service!
Good communication by email re statsu of order/delivery
Service rating : Excellent communication, beautiful flowers, they kept me informed every step of the way
Product : absolutely beautiful
Service rating : Excellent communication. Delivery on time. Will recommend and use again!
Product : Superb flowers. Very pleased. Thank you.
Service rating : I couldnít believe how great the service was, especially the communication about progress of despatch and delivery at all stages. Brilliant!!
Product : My cousin was thrilled with the flowers and said they were beautiful.
Service rating : Excellent communication. Kept me informed when the flowers were dispatched, when they were with the driver AND when delivered. Would use again
Product : The bunch wasnt as full as it was on the picture.
Good tracking communication
Everything went well good communication only problem there was no giftcard when received.
Service rating : Delivered on time and good communications
Product : Didnít arrive as picture and not lasting well, half dead within 4 days
Service rating : Excellent communication throughout, with a bit of humour thrown in. Very prompt as flowers were delivered next day, even though ordered on a Sunday!
Product : Receiver was delighted.
Delivered promptly, good communication.
Service rating : Easy to order, got good communication when they were sent and delivered
Product : The flowers were more leaves than flowers, they had black edges as soon as we got them, the driver left them outside in a box in the rain and the box was soaked, the flower heads drooped on the second day we had them, not impressed at all and wish I had never used this company, I wont use them again
Service rating : Very easy to order and make payment.
Product : A little bit disappointed the flowers looked nothing like the picture.
looked a bit skimpy
Service rating : The web site was really easy to use and I was very impressed that there was so much constant communication from serenata from beginning to end, via email and text.
Product : I didnít see the flowers so I canít comment Iím afraid
Service rating : Great service ! Excellent communication !
My Auntie loved them !
Product : Beautiful flowers !
Service rating : Really put to the test - ordered Sunday afternoon and they were delivered by 12:30 Monday.The communication was superb - I knew where the flowers were every step of the way. E-mails are really quirky in language, such a change from the usual boring corporate way, and the texts are to the point. The delivery is free, which is such a nice change.
These are now my #1 choice for buying flowers as they are not only competitive, but efficient, polite and do exactly as promised.
Product : I have been informed the flowers were beautiful and very unusual.
Service rating : very efficient communication, flowers arrived on time and delivered as per instructions.
Product : Flowers were very fresh
Reasonably priced & good communication
Bury St. Edmunds
Service rating : Excellent communication, with text messages informing of order being processed and when flowers were being delivered the times etc. Easy to order and efficient service.
Product : Recipient was very happy with the flowers and said they were presented beautifully
Service rating : Excellent communication
Product : The service was great canít comment on the flowers as I didnít see them but the picture looked good so hoping they were as good as the pictures
Quick and easy, excellent communication
Service rating : This was the first time Iíd used Serenta, but Iíll definitely be back. Great service and good communication at all stages.
Product : Didnít see the end product as it was a gift, but heard it was lovely.
Service rating : Nice easy transaction with great communication . thank you
Product : Beautiful flowers . much appreciated . thank you.
Service rating : Fabulous communication
Product : In the words of the recipient the most beautiful flowers sheís ever received.
Excellent service - really good communication and knew exactly when te flowers would be delivered
Great Service, great communication through all the processes
Service rating : Great communication and the gifts were very much appreciated. Would recommend
Product : We had a call to say they loved the products when received
Service rating : Excellent communication and easy ordering. Pleasant style of language used
Product : Only saw a photograph from recipient.
Service rating : good communications - its nice to know when you are ordering something to be delivered to a different address
Product : I didnt see the flowers but my friend was very pleased with them
Service rating : Recieving feedback on delivery status is a nice touch and the prices were great. Really pleased with the range and communication
Product : Looked fantastic and was well recieved. Felt it could have been bigger to resemble more the picture but still lovely
Service rating : Excellent service great communication an fab value for money! Would definitely use again! :)
Product : Excellent service great communication an fab value for money! Would definitely use again! :)
Service rating : Had a slight problem in placing the order over the internet but your speedy reply service soon confirmed that my order had been received. Excellent.
The communication regarding delivery was also excellent and indeed the delivery itself.
Product : Did not get to see the flowers that were delivered and had no feedback from the recipient to the contrary, so assume they were lovely.
Service rating : good communications
Product : bouquet a little smaller than expected
Fantastic service, superb communication and flowers were gorgeous
Service rating : Excellent communication from ordering to delivery
Product : Recipient said the flowers were wonderful.
Service rating : The communication from the company regarding the stages of delivery and ability to track the product was helpful. Emails were friendly too.
Product : The flowers looked just like the product image on the website. The recipient loved the box too.
Prompt and efficient. Good communication throughout process.
Have poor due to long delay in flowers being delivered an not arrived when intended. However did get communication as to why.
Great customer service and communication - flowers were well received - thank you!
Service rating : We enjoyed the literary style of your communications!
Product : The bouquet was very low pollen, important for the friend we sent it to. it occurs to us it might form part of your web catalogue to identify which items are low-pollen.
Service rating : communication by the company was very good and website very clear
Product : My friend said that her flowers were pretty and in excellent condition
Service rating : Great tone of voice on all the communication I received
Product : Didnt see the flowers but my mum said they were lovely!
Service rating : We got off to a bad start as their comp crashed so my flowers were not delivered on the day specified but the following morning the got delivered ASAP I had good communication from them regarding the problem would use th mags in
Product : My cousin who received the flowers said they were lovely and posted a pic of them on Facebook
Service rating : Excellent easy to use service,communication brilliant, it was good to know when they had been delivered, as the service was so good I tried to order for another postcode,alas this site did not cover.
Product : These flowers made the recipient cry they were so nice, and lasted and lasted!
Fantastic communication all the way through, written in a fun, easy way. Excellent service. Will definitely use again. Thanx.
Service rating : Customer service / communication is very good with this company in terms of them acknowledging the order, letting you know when it was delivered etc. Choice of flowers is excellent and prices are reasonable in comparison to other flower companies. I have used this company three times now and will continue to do so when sending flowers.
Product : My friend sent me a picture of the flowers, they looked very vibrant and unusual; however i thought the bouquet looked a bit fuller on the website than it did in her vase.
Service rating : I was very impressed and pleased with the communication from SerenataFlowers.comn I ws kept informed at each step of the way which I was very happy about, so I knew exactly when they were sent out for delivery, when they were actually delivered and where they had left them as the recipients were out upon delivery! I used another company on the same day for another delivery and was left very disappointed as was never informed if they had received the order, or delivered it or anything, still dont know to this day. Would recommend SerenataFlowers.com and will definately be using them again in the near future. A very professional company indeed!! Many thanks to them.
Product : I did not actually get to see the flowers I ordered but understand they were lovely.
Service rating : Easy to use website. Great communication throughout. Would recommend to everybody.
Product : My sister loved the flowers. A high compliment indeed as she is very fussy!! Fab product..
Service rating : Excellent communication and super quick delivery - no fuss - will definitely use again.
Product : Recipient very very pleased and said that the flowers were beautiful - Thankyou
Service rating : Excellent top rate communication
Product : Excellent ,communication top rate
superb communication by e mail and text. Delivery on time very pleased with service will use again
Service rating : Easy to use, efficient and excellent communications - will use again and recommend to others
Product : Flowers were well received, excellent and fresh
Service rating : Excellent communication
Product : Recipient was delighted with the arrangement
Wonderful customer communication throughout delivery process. Flowers were beautiful and less costly than their competitors
Service rating : The buying experienced could be improved by enabling you to change the product when youíre checking out without then having to re-enter all the details again. Other than that, itís great and the communication is very good but, you canít track the delivery using the order ID which is a shame.
Product : I havenít seen them but my friend said theyíre beautiful.
Very good communication throughout the process of the delivery.
Service rating : It was easy to order and communication was excellent throughout the process - I particularly liked getting text updates to know when the flowers had been dispatched and delivered. .
Product : I didnít see the flowers, but the recipient was very pleased.
Service rating : I think the delivery and communication is good. Also was pleased with response with communication
Product : I have ordered before and had feedback that the flowers were nice. This time i did actually see the flowers. Some of them were lovely (the yellow lillys). Some of them looked like they were on their last legs (whatever the purple ones were). It made it look like quite an odd bouquet with half of them dieing and half of them unopened.
Service rating : Quick delivery, great communication during transit.
Product : The person who the flowers were delivered to said that they were lovely.
had an issue with delivery but communication was propmt and helpful despite the time difference
Service rating : Efficient delivery, good communication and great value
Product : Quality fresh flowers
Met our requirements and very good communication.
Really pleased excellent communication flowers were lovely and nicely packed and the service currier eexcellent will defo use again in the future