Service rating : Fantastic service and fully updated along the way of the slight delay in delivery. Really appreciated the great communication
Product : The friend absolutely loved the flowers!
Service rating : The service and delivery was excellent the arrangement of flowers was good however the first words out of my wifeís mouth was their nice looks like a catapillar has a good feed ,because the large foliage leafs had been eaten also some of the flowers was snapped .As I donít like to complain I was happy that I only paid £20 and not £40 through a voucher code . I think my wife was ok with them or she is not saying so .
Product : Leaves eaten and a couple of heads snapped off
Flowers ordered Thursday for delivery Friday....no delivery. No delivery Saturday, no delivery Sunday, no delivery Monday morning!
E-mailed Seranata and received apology and promise of Tuesday delivery.
No delivery Tuesday! Again e-mailed Seranata at 6:00pm, and was told flowers left in the morning on the van and they were íin transití.
Eventually, at 7:00pm they were ídeliveredí to front door and íleft in a secure placeí. After phoning my daughter to tell her, she left her house and found the flowers left on the doorstep!
VERY DISAPPOINTED with delivery of gift.
YODEL seem to be YUSELESS!
That said, the telesales people were excellent and the flowers were beautiful, but will probably not risk using Seranata again until they change their delivery partner.
My advice.........changer votre partenaire de livraison.!
Service rating : Kept up to date at all points from ordering to delivery
Product : Flowers not sent by myself - sent to friends
Service rating : bad prices
Product : i could of bought them cheaper at a supermarket for the size they are as i was expecting much bigger. The note i wanted on them saying to who they were wasnít on the box or even the flowers, so my girlfriend didnít even no who they were from or even know if they were hers. The box was very disappointing as in wheres the romance ? much preferred if the delivery driver handed just the flowers over. And back to the price, quite shocking. very disappointed and annoyed
Delivery was prompt and the flowers were beautiful, my grandma loved them :)
Service rating : Flowers arrived well packaged. They didnít arrive until nearly 20:00 which was a little later than I would have liked - but I didnít book a specific time slot so I guess thatís a chance you take when utilising the free delivery option.
Product : The flowers were nice but for £30 I would have liked a few larger blooms included. The winter theme bouquet was lovely and just what I was looking for aside from the that.
polop de la marina
The delivery was confusing for the (admittedly frail 80 year old) recipient. Despite the receiver being at home, the guy left the flowers outside the house and did not make it clear who he was nor what was happening, especially when the recipient had managed to reach the door. Maybe you could tell your drivers to be a little more patient and be CLEAR as to who they are and what they are delivering?
Service rating : Emailed three times due to delivery - no reply!
Product : Was supposed to have been left in secure place. It wasnít and flowers were badly damaged.
The card was not even present on delivery and only found when flowers unwrapped and had become all soggy in the water
Promised next day delivery when order placed , tracker showing that flowers were out for delivery on the expected day however flowers were not delivered until the following day , this obviously ruined the surprise for the recipient as we phoned in the evening to find out if they had arrived . No apology or acknowledgement from company that the delivery was 24hrs later than promised , they do offer a refund on the delivey charge if date missed however this was a free delivery promo so not much good to me , tracker seems to be a waste of time as well.
Service rating : Good updates on order/delivery products. Easy ordering, next day delivery as promised
Product : The flowers looked exactly as advertised. The recipient was over the moon with the display and quality.
Service rating : Efficient service at a fabulous price. I would recommend this service to anyone, especially for next day delivery.
Product : Fantastic display of flowers
Service rating : Delivery prompt.
Communication excellent, text and e-mail about the delivery.
Product : The recipient was very pleased with her flowers
Service rating : Prompt confirmation of delivery and excellent feedback from receipient of the quality of the flowers
Product : As above
West Pennant Hills
I live in Sydney (Australia) and ordered the flowers to be delivered to my daughter (who is living outside London) for her birthday. The website was easy to use and the prices were clearly set out, so I knew what everything was going to cost. It also had a useful "countdown clock" letting you know how much time you had to ensure next day delivery - very helpful for me as I was dealing with the difference in time zones. I received confirmatory emails at each step of the process - initial receipt of the order, dispatch and after delivery. My daughter was delighted with the flowers. All in all a faultless experience, and I would be happy to recommend Serenata to anyone wanting to send flowers to someone in the UK.
Service rating : Delivery OK. Ordering process OK. Flowers were not representative of what was advertised, upgrading the order to deluxe makes me concerned what I would have received if I hadnít these could be hardly called deluxe the flowers themselves were poor condition with damaged/black coloured parts on the petals. Not a deluxe product, with misleading advertising
Product : Flowers were not representative of what was advertised, upgrading the order to deluxe makes me concerned what I would have received if I hadnít these could be hardly called deluxe the flowers themselves were poor condition with damaged/black coloured parts on the petals. Not a deluxe product, with misleading advertising
Summerland Point NSW
Service rating : Exceptional company to deal with - easy to order and the follow-up advice re delivery was fantastic. Well done - wish you were in Australia!
Product : I havenít seen the flowers but the reports are excellent!
Service rating : Excellent service, prompt delivery, lovely flowers at a good price.
Product : The recipient telephoned as soon as she received them to say how thrilled she was. Thank you.
Service rating : Brilliant service as usual. This is about the sixth time I have ordered from you. Very easy to order and love the step by step delivery instructions
Product : Flowers were lovely, I saw them myself at the house.
Service rating : Easy to use, speed of delivery, tracking my order for me
Product : Beautiful flowers, well presented.
Service rating : Great job as always communicating status as delivery unfolds
Product : My wife has now revised her favorite flowers to Sernata Tiger lillies ! Thanks for your quality products!!
Service rating : I can only praise this company for their willingness to help I had problems placing this order and a lady called me and took my order over the phone. Very prompt delivery as always and would recommend and use again as they will always strive to please a customer and never ignore comments good or bad that are made.Lovely personal comments every step of the way make you feel special even placing an order so well done!!!
Product : Hi - this were a gift from a new Great Grandchild for my mother it took days for me to get a reaction to these flowers the buds dropped she is convinced they have been dyed and I wish I had sent the pink Singapore Orchids I usually do - she is bringing them with her on the 16th December so I can see as the other orchids lasted her for over 8 weeks and I have had some for 10 weeks so not sure what went wrong?
Service rating : I ordered a bouquet to express sympathy at a bereavement. The confirmation email I received after this order was entirely inappropriate to the occasion - overtly jovial and jokey. If Iíd ordered from a general menu this would be understandable, but I chose my selection from a sympathies menu and selected sympathy as the occasion during the ordering process. I found the response tasteless and entirely inappropriate at a difficult time. I was also alarmed to receive email notifications that the bouquet had been despatched at 11pm, and that it had been delivered at 4am. I can only hope these emails reflect a delay in the courierís communication, and not the actual times of delivery. Altogether this experience was upsetting and lead to additional anxiety during a difficult time.
Product : I have not seen these flowers - as a result of the unpleasant experience detailed above I did not wish to enquire about them when I next saw the recipient.
Service rating : Brilliant free next day delivery, kept in contact with you about your flowers.
Product : I paied extra for dulux flowers and tbh I was a little dissapointed with the bunch.. I expected more.. But other than that beautiful flowers..
Service rating : Customer service is awful!! The delivery service is terrible!! Didnít even arrive on time.. didnít deliver with the option I asked for!! Never use these again!!!
Product : Utter rubbish! Flowers were dying within two days!! Flower display was nothing like the pictures!! Disgusted!!
Service rating : Did what it says on the tin. Great flowers. Prompt delivery. Will use again.
Product : Flowers were of good quality
Service rating : Kept well informed of delivery progress
Product : recipient thought the flowers were excellent
Service rating : The service from Serenata Flowers was very good, but they are completely let down by using Yodel for delivery. I will not buy again from Serenata for this reason.
Product : I did not see the flowers but my sister said they were lovely.
Service rating : excellent service, quick to replace with new flowers after recipient was disapointed with the first delivery
Product : the recipient was disappointed with the quantity and quality of the flowers that were delivered on both ocassions
Service rating : being kept informed was great, however perhaps just limit the texts to when the delivery had arrived
Product : pretty but reportedly the flowers left dye over the hands of the recipient
Service rating : Excellent communication and updates through out whole process including up to delivery
Product : They were half dead on arrival I threw quite a few flowers away the next day and the rest are dead already very small very poor quality
Service rating : Excellent company. Quick FREE delivery and flowers as advertised
Product : Fantastic. Will use again
Service rating : Really speedy delivery with constant updates via email. Very impressed!
Product : Recipient said the flowers were beautiful!
Service rating : Very prompt service. Exceptional. I was able to track delivery of flowers via email which was brilliant as i reside in australia.
Product : I did not personally see the product but was sent a photo and flowers looked lovely and fresh. My friends were thrilled.
Service rating : Kept well informed from placing order to Delivery.
Delivered next day as promised
Recipient delighted with flowers.
Would recommend and use again.
Product : According to the recipient.
Service rating : I bought these flowers for my friend to cheer her up after the loss of her Mother. I did have some reservations ordering flowers from an online company but there was no need with Serenata Flowers. They informed, by text, at every step of the way, from ordering to delivery confirmation. Although I have not seen the flowers myself, I was told they were absolutely beautiful and my friend was thrilled! I would have not hesitation ordering from them again. Keep up the good work!
Product : I have since had a photo of the flowers from the receipient and they look like the photo on the web site.
Service rating : The flowers were beat up/damaged like. Not sure if they left out that way or if it happened with delivery
Product : The flowers were in poor and frail shape. Looked nothing like the picture.The size, the color, the amount of flowers,the condition, just horrible. It was embarrassing and unexpected. Iím very disappointed. I will not recommend any referrals. I will not use this company again. I feel taken advantage of. Horrible experience. Just Awful! !!!!
Service rating : Good communication via text regarding delivery
Product : Flowers damaged
Service rating : Delivery was as expected. Problem with online order meant that at payment confirmation there appeared to be no address other than "UK" so I had to edit it in by hand again. Also a problem with the message - upon delivery, flowers had no message even though I had included one at order stage. There had been an attempt to contact me to query this but this appeared to have happened after I was messaged to say the delivery had been made... so too late!?
Product : The flowers were lovely and much appreciated by the recipient even though she didnt know who that was, but she took a guess. (message missing). Potentially this could have been very embarassing if she had guessed wrong!
Service rating : Next day delivery as promised
Product : my aunt said the flowers arrived "in pristine condition"
Service rating : Great Service. Delivered next day as requested. Got a text when the delivery was on its way and a text once it was delivered.
Product : Lovely flowers. Good value. Will use this service again.
Service rating : service was excellent, I recieved text updates on the delivery schedule and a text to say flowers had been delivered. Price of flowers was excellent and free delivery is always a plus. The flowers were beautiful.
Product : not sure what this is???
Service rating : On time delivery
Product : Recipient was very happy with the flowers
Service rating : Excellent service and value for money. Advised at every stage of delivery.
Product : Beautiful flowers and great value for money.
Service rating : All seemed good - no issues and delivery more-or-less as expected.
Product : I didnít see the flowers until later so I canít be too exact about their presentation and freshness.
Service rating : Good website, excellent value for money and great communication regarding delivery
Product : As they are with someone along way away who has just said thank you I am unable to comment on the quality and longevity of the flowers - or accuracy with order. I am sure all are high quality.
Newcastle upon Tyne
Serenata Flowers kept me informed with updates regarding the delivery process. I found them extremely helpful and the flowers were absolutely beautiful. The recipient was delighted. Definately recommend this company, and their prices are very reasonable too.
Service rating : Excellent service with. Also liked being kept notified of dispatch and delivery. We defo use them again.
Product : Lovely flowers made my Mums day.
Service rating : First class service, kept informed throughout regarding delivery, was sent a text when it was on itís way and again when it was delivered. I highly recommend Serenataflowers and will definately use them again.
Product : Lovely flowers, they were for my wife for our 30th wedding anniversary and she was so thrilled. A quality product !!
Service rating : Excellent service, plus texts to update on delivery. A company to recommend,
Product : Wonderful display of fresh flowers.
Service rating : Excellent website - easy to navigate. Efficient service with good communication every step of the way all the way up until delivery !! Thank you
Product : My friend was very happy with her selection but Iím afraid I canít really comment as I didnít see the bunch but chose it predominantly because of the dominance of purple flowers - her favourite colour
You must change your delivery company itís not good for the costumer waiting for the flowers to deliver my wife recieved the flowers at 6:15 in the evening and it is not good for your company.Sorry but you must listen to all you r costumer comment quality fast and reliable to suceed.
Service rating : Brilliant service the message-service keeps you informed throughout the whole delivery process
Product : Havent seen the flowers because they were a gift but friend said they were beautiful
Service rating : When an extra charge was added at the checkout the error was rectified quickly and very good contact was made to keep me informed of the order and delivery.
Product : Did not see the flowers but the recipient seemed happy.
Service rating : Easy process to order, great communication throughout from both the florist company and delivery agent. Flowers were delivered before noon as I paid the extra, and were delivered within the target hour they specified in text to my mobile. Iíll use them again.
Product : Lovely fresh flowers, well presented.
Service rating : delivery was useless, they were for our mum 88th birthday, never arrived as she checked at 9.00pm and still no flowers, at 11.00pm found a note shoved through the letterbox, flowers found the next day lying in unsecure garden, no one tried to ring the doorbell or knock the door, made complaint and told reply within 48hrs, that was 7 days ago, absolutely disgusted!!!!!!!!!!!
Product : who is tracy klein???, is this yet another cock up,flowers left out in over night frost and suffered badly , will not use your company again either personally or for my company products etc
Service rating : Quick and easy to use website, timely delivery, great service.
Product : Beautiful fresh flowers, very good quality - thanks!
I realise that there was no specified delivery time but I got notification that the flowers were out for delivery at around 9.30 and they werenít delivered until almost 5 meaning my mom had already gone out by the time they arrived.
Service rating : excellent delivery to awkward address
Product : Absolutely wonderful flowers and are lasting well. Recipient thrilled and delighted with them
Service rating : Flowers not delivered on specified date; e mail regarding complaint overlooked;íBy mistakeí (Their words)
Complimentary chocolates (goodwill gesture) not included in re delivery.
Product : When flowers were eventually delivered packaging was damaged and contents were not fresh.Did not resemble web site photoí
Service rating : First rate service. Ordering was very easy and prices very good, especially with a discount voucher. I placed 2 orders on the same day and was given delivery updates on my mobile. The recipients were very pleased with their flowers .
Product : First class bouquets at a good price.
All aspects of communication were fab but the delivery really let the whole experience down!
As the flowers were thrown over the fence ! These were delivered to a bushiness and we were all on sight the delivery man did not even ring the bell.
Service rating : Your service was A1. I appreciated your email previous to delivery to tell me that the flowers had left the depot (?) and also the message to tell me when they had been delivered. Excellent.
Product : I only saw the flowers in a photograph sent by my daughter, whose birthday it was, but they looked very pretty, maybe slightly "tired" but perhaps they have perked up by now.
Service rating : This is the second time that I have used Serenata Flowers. The second time the delivery was late, however I recieved an apologetic email and a refund...and they were sent out as soon as possible.
Product : The flowers looked beautiful.
Service rating : Good coms and delivery
Product : Flowers didnít last very long.
Service rating : Great service all round, particularly the regular updates on the order and delivery. Exceptional.
Product : Very satisfied with flowers. They were for my Mother who does flower arranging herself and she said they were one of the best bouquetís sheís ever received.
Easy web sight, good delivery, excellent flowers.
Service rating : Flowers excellent but on 2 out of 6 occasions there have been issues with delivery. this time the flowers were left at wrong house which meant my mum didnít recieve on her birthday.
Product : See above
Service rating : Good selection of reasonably priced flowers and very quick delivery.
Product : Great flowers for the price paid.
Service rating : despite the storms in the UK the order arrived on time and in good condition. excellent is because of this particular delivery.
Product : recipient praised the flowers, so that is what is required for excellent.
Service rating : Straightforward ordering system, efficient delivery service. Plenty of choice of styles at reasonable prices.
Product : Didnít see the flowers, but was told that they were íbeautifulí
Service rating : The flowers I ordered were, when received, old and dry. Some went into the bin the first day, most the 2nd day. The last the morning of day 3 - totally finished. The greenery and order/delivery service was excellent, but there has been NO RESPONSE AT ALL to my complaints about the disgraceful flowers. AVOID!!
Product : Flowers to be ashamed off. Never again.
Service rating : Not happy,the delivery person ran before,being challenged,very poor service.
Product : Delivery fast,flowers looked old and were damaged.as they were a birthday present for an 86 year old.we had to throw them away,and we bought elsewhere.Terrible service.
Service rating : Excellent service, prompt delivery and good price.
Product : We were told that the flowers were lovely, thank you.
Service rating : I ordered the flowers to be deliverd the day before my daughters birthday just in case of unforseen problems however, despite this, my daughter did not receive them until 2 days after her birthday. They had been delivered to someone 2 doors from my daughters house but the Serenata delivery person did not leave a card to say where they were. Needless to say the receiver had the pleasure of three days of free flowers before they decided to pass them on. Please, for the sake of a small note/card, get your delivery people to do their job properly.
Product : When my daughter eventually received the flowers she told me that they were beautiful, shame about the delivery problem.
Service rating : Kept up to date all the way from ordering to dispatch to delivery both by email and text, would def us again
Product : I did not see the flowers but she said they were perfect !
I wanted to send some flowers to a friend and all the usual companies were proving to be too expensive with delivery charges. So I googled local flower delivery companies. Serenataís immediately grabbed my attention with its professional layout and ease of use. Of course the words free delivery helped. I placed my order late on Sunday afternoon for delivery the next day. Within minutes I had received confirmation that my order had been received by both text and email. On the Monday morning I got further updates by both text and email confirming flowers have been done and on route for delivery. Later on Monday I had confirmation again by text and email to say they had been delievered and where they had been left securely. Very impressed with service and would definitely use again and recommend
Efficient and informative from my order to delivery. The recipient said the flowers were beautiful!
Service rating : Really good service, I was kept informed via email on the progress of my delivery. Canít fault them for customer service.
Product : Nice flowers, but I bought them through Amazon Local and paid £20 for a £40 bunch. I would have been very disappointed if I had paid £40 for them. Could have got the same for £10 in Tesco.
Service rating : Serenata have never let me down - so I always have faith in coming back to them when I need such a flower delivery service.
Product : Whilst I have not actually seen the flowers ordered/delivered- I am assured they are just perfect and smell beautiful - a bonus for the winter days.
Service rating : On my first order I found choosing the date from the calendar clumsy and ended up paying £6.95 for a Sunday delivery when I wanted them delivered on a free day. Although I managed to change the order before I confirmed it, I was still charged the cost.
Product : I am guessing as I didnít see the flowers, I only know that the recipient was thrilled at receiving these roses.
Service rating : I ordered the flowers on Saturday for delivery on Sunday. They were eventually delivered on Thursday. It took many emails to them to sort out delivery, originally not delivered because of a "technical issue". It was the first time and it will be the last time I use this company.
I use this company.
Product : Nice flowers.
Service rating : The service was good. I ordered next day delivery and I recieved emails and texts when they were dispatched and delivered.
Product : The flowers were beautiful and a lot bigger then what I thought they would be. They were a gift for a friend and she said that they were stunning and lush. I will definitely be using serenata again. Mandy
Service rating : ordered flowers 23rd Nov for delivery 28th Nov. It is now 30th Nov. I have been refused my money back and the flowers have not been delivered! The excuse is that it is the couriers fault. How can I be refused a refund on flowers that have not been sent?!
Product : Not been delivered!
Service rating : Several problems with seemingly (and lost emails due to serenata IT problems). At one point I could clearly see other Serenata customers emails of complaint on the link they sent me - so something was clearly wrong in IT. Flowers initially missed the production stream (or some reason I did not understand) and subsequently a series of emails that meant the original delivery day was missed by 3 days. I did secure an upgrade as recompense ...but I had to ask for it. Caused me some stress as these were important.
Product : Flowers were impressive.
Service rating : Excellent company with a bit of individuality. Informal type, friendly emails throughout the whole process. Very easy online ordering system. Delivery as expected. Fantastic company.
Product : The recipient was delighted with the flowers. Said they were stunning and loved how they were all in their own little containers. Very different.
Delivery was late in the day but as the flowers were only ordered the previous day this was understandable
Service rating : Delivery left on doorstep of door they didnt use and didnt ring door bell. I rang to ask if they had arrived and tht is when she found them at 4pm.
Flowers completely dead after 4 days. Your comments would be appreciated.
Product : Not good very dissapointed.
Service rating : Excellent service Kept me informed of process from placing the order right up to delivery
Product : Lovely flowers
Service rating : Service was on time as specified.
Delivery driver friendly.
flowers that were ordered were correct.
Product : The flowers were old and tired NOT FRESH......
NOT value for MONEY...
Wish i had spent the same amount in my local florist and picked the flowers myself.
They looked half dead and they were for my sick mum of 84yrs after a hospital stay to cheer her up..... Not good at all......!!!!!!!
First class service with text updates on delivery. My relative said flowers were beautiful. Would define use again.
Service rating : Efficient service, good communication,free delivery and cheaper than the competition. I was very impressed
Product : I didnít see the actual bouquet of flowers but the picture on the web site looked good.
Service rating : excellent communication from ordering to delivery
Product : Didnt see the flowers myself but my sister in law was very happy with them
Service rating : Wonderful service, I was kept up to date on progress of my delivery from leaving florist right up to when they were delivered. These flowers were for my mothers birthday, she had gone to lunch when they arrived but they were left safely and securely. Will most definately use you again Thank You
Product : I have not seen the flowers, but from the delighted phone call I received from my mother they were lovely!
Service rating : Waited untill 6pm for delivery
Flowers were sparse not as picture shown
Unable to use discount code
Overall not a good experience would not recommend or use again
Product : Not a full a picture very disappointing
Service rating : Excellent service. I was kept informed of the progress of my order from purchase to delivery.
Product : As the flowers were for a friend I didnít actually see them myself but my friend was delighted with them.
Not happy with the way my order was dealt with especially as the flowers were for a special birthday. I asked for delivery to be altered to ensure delivery was in good time.The delivery was to a school and the person receiving was not available at delivery time....the school office was closed!They said it was not possible. I felt they could mak an exception but not able to speak to company. Email only and therefore no change could be made due to a 2 hour wait for reply. Not impressed at all.flowers were not special but was expensive
Bury St. Edmunds
Service rating : I asked for delivery to be left at front Porch. This was done. The only comment I would pass on was that the receiver was Iíll and the family always used the back door, so may be a card through the letter box to say flowers left would be useful in these unknown circumstanstances.
Product : These had been laying in the porch for 2 days before I rang to check on the delivery. By this time, although content was good, they were not at all fresh.
Service rating : site easy to use and delivery on time
Product : Not much for the money, expected a bigger bouquet. The flowers were beautiful though.