Service rating : Absolutely awful, customer service is automated, goods awful when after 3 attempts finally arrived.
Product : Items squashed on arrival, shoddy packaging and even worse customer service

Service rating : quick, efficient and brilliant.
Product : Such care was taken with the packaging of these beautiful flowers. They were exactly what the website said they would be. Thank you my daughter loved them.

Service rating : My flowers arrived in ripped packaging and nothing was done about it
Product : I couldn’t give the flowers to the receipient because the packaging was so badly ripped

Easy to use website, flowers delivered @ venue with excellent packaging

Service rating : only quibble is - flowers were despatched around 0630 but did not arrive until1930!
I have already given feedback - why a second form?
Product : recipient loved the flowers and impressed with the care taken in the packaging

Service rating : No delivery slot given
Product : Awful packaging. Poor presentation. Damaged flowers. Looked like they’d sat in a van all day, they were wilted and dry on delivery. Picked up once in water. Only good because the flower itself is exquisite.

Service rating : My overall experience in using this company has been dreadful for the last year. I’ve just about got a good relationship with one person but if she’s not there, it’s a nightmare. I bid for a 12 month supply of flowers at an auction and have about 3 months left to use the vouchers but I would not use this company again.
Product : The tulips were VERY limp when I took them out of the packaging. I immediately gave them fresh water but they have been thrown away already as all the petals dropped and I had them for less than a week. I think they are incredibly expensive and not good quality. I will revert to supermarket flowers when my vouchers expire. My husband won’t even talk about flowers - he’s fuming.

Service rating : communication very good. packaging & presentation good. driver left the flowers at the back of the house although the instructions were to leave with a neighbour & I am informed both neighbours at either side were in on the delivery day.
Product : the flowers were bought for a friend who tells me they were lovely but when I told him about the review & asked him if they were worth the money he said they had proved to be a little expensive!

Service rating : I was kept well informed about each stage in the delivery process and flowers arrived at the time I was given and left in a secure place for the recipient.
Product : Recipient was absolutely delighted with the flowers and impressed with the packaging. I would certainly buy flowers again from this site. I would recommend my friends to use this site.

Service rating : Flowers arrived on the due date and were left where requested. The text messages, stating the progress of the order were a great help.
Product : The packaging was nice and helped to protect the blooms, but most importantly; Gill loved the flowers.That’s all that matters.

Service rating : I have always been pleased with Serenata Flowers. With their product, packaging and delivery.
Product : I was disappointed in the Narnian Dreams Arrangement. i did not like the presentation of the flowers. This was a birthday gift and sadly it was not what i perceived it would be.

Service rating : email contact /delivery good

flowers looked jades - started to die next day
Product : flowers looked , dehydrated, - have had better from local supermarket

packaging great , but poor product -- not great for a birthday

Service rating : Excellent service cannot fault it! Will use again.
Product : My mum loved the flowers but said the colour and care on packaging was brill

Service rating : Good telephone come back when I didn’t get the offer price although I put in the code. Think their marketing is excellent but won’t use again as flowers were not worth it.
Product : I received a bouquet of flowers from Serenata from friends just as I had ordered a bouquet for one of my friends. I ordered a bouquet on offer which was I think called oriental breeze. The ones I received were dull, the colours not coordinating at all and I guess they sent them through this offer also. I then saw the ones you sent from me and they were dull, dull dull, I know the lilies have not come out but the overall effect was depressing. Yes I chose the cheapest option but will never order again. I think you waste too much money on the packaging also, it was a massive box for small bunch, put more in to the flowers please, two very unattractive bunches. Sorry to have to complain, but for the price I think you should do better.

Service rating : Communication was really good, unfortunately SerenataFlowers failed to deliver on quality.
Product : Bought the flowers for mother’s day. Unforunately I was told that when the flowers arrived, they were already wilted and fell out of the packaging. The flowers looked nothing like the picture on the website, they looked dull and old. My mum was not happy at all. As a result I do not think I will be using this service again.

Service rating : The ordering process was simple and easy to navigate!
Product : The flowers were relly niuce and the packaging was sufficient.

Service rating : I was very pleased with the service I received.
Product : The flowers were great. The recipient rang me to say how thrilled she was with them and when I saw them a couple of days later I had to agree. She particularly commented on the standard of the packaging.

I am so pleased with this service, i only ordered Friday night and they were there Saturday lunch time. Packaging and presentation were wonderful. So happy. Thank you will definitely use you again.

So pleased with your service. Presentation and packaging were excellent. Thank you. Will definitely use you again.

Service rating : small bunch of flowers but looked nice. good packaging arrived on time
Product : stingy bouquet really for the price. The leaves were also very muddy making the vase water dirty

Service rating : Fast, efficient and reliable service and very comfortable website
Product : The product was first class and packaging was of very high quality containing the plant in fine condition. Thank you Seranata

Service rating : Poor service Late delivery and flowers in a very poor condition on arrival and by the time they told me a week after I’d complained that they would need pictures of the condition the flowers had arrived in it was too late to take any
Product : Broken flower heads from the stems very poor packaging and once this was removed most of the smaller flowers fell apart.... Will never buy from this company again

Service rating : Extras were good to very good, flower bunch size poor and packaging not the greatest.
Product : Flowers good quality, but size was poor value for money, especially as paid extra for larger size

Service rating : Easy to order nice web layout
Product : Flowers were broken on delivery and packaging soaking wet as water from tub all spilt In side the flowers that weren’t damaged were nice but I will not be using them again I found for the price they were not up to standard

Service rating : The box was dumped at our doorstep and was open. The flowers had product labelling on. The additional amount I paid for the deluxe bouquet meant we were supplied with additional sprigs in separate (and product labelled) packaging. The text in the card was tiny and occupied a small proportion of the card. An overall extremely poor and impersonal service. Will never use them again and would definitely not recommend them.
Product : Good quality flowers. Completely let down by the packaging and service.

Service rating : Quick turnaround. Very impressed.
Product : I was told by the recipient that some of the tulips were damaged as was the packaging. They were still happy with the flowers but i thought it worth mentioning.

Service rating : Did not replace my mother’s "mother’s day bouquet when it was delivered damaged. It was dropped over the side gate - she was in all day. The instructions I gave were for the bouquet to be left with a neighbour. This was not followed.
Product : The bouquet (in a box) was dropped over the sidegate at my mother’s house and the flowers were damaged. There was no packaging around the flowers to protect them. My mother (aged 85) contacted them and they said she needed to send a photo. She’s not that hot on the computer, it was a gift, it was mother’s day and she would hardly have contacted them if there had not been a problem. I have to say I am disappointed in the service and response to the problem.

Service rating : Very impressed. Easy to order, delivered when required, reasonable price
Product : My mum absolutely loved these. Said they were the best flowers she had ever been delivered. Flowers were in very good condition and were buds so opened up beautifully to reveal beautiful scented blooms. She was really impressed with the packaging too

Service rating : Can only say thanks, again, Serenata, for great customer service. Goes a long way, nowadays.
Product : Impressed with packaging - secure and at the same time pleasant on the eye! A wonderful gift without having to break the bank!

Service rating : Could not find fault. Ordering was simple, turnaround fast, and tracking of delivery was spot on.
Product : My Mum said the flowers were beautiful and great quality. The packaging was good and the care instructions card was fun and quirky.

Card was lying loose in the packaging with no envelope on it and no indication on the card of who it was from. Our friends had the embarrassment of phoning around to ask people if they had sent them.

Service rating : first time user - couldn’t fault the service in ANY way!
Product : Beautiful, fresh & long-lasting. Fantastic packaging too.

Service rating : No contact number - the flowers where delivered at 11am wasn’t notified till 3pm! Which is rather useless as the tracking system didn’t even update!
Product : The flowers where withered - no water in the packaging - looked great on the website then when she opened them there was 6 flowers! Disgusting will never use them again!! Cheap company = awful flowers!

First time I have used Sernta flowers.
I sent some flowers for mother’s day my mother said the driver was very polite the packaging was excellent it just made her day.
I will most defiantly use them again

Service rating : My flowers were due to be delivered Saturday 9.3.12 for Mothers Day. They were delivered Friday and left outside in the rain where it spoiled the cardboard packaging (all part of making the flowers look nice). No note was put through the letterbox to say these had been delivered although my mum was in all day. I e-mailed Serenta flowers where they replied very quickly and said they would send another lot on Saturday 9.3.13 free of charge to me and also 20% discount for my next lot of flowers I was to order. I thought this was a very fair responce. Unfortunatley although I received an e-mail on Saturday at approx 16.00pm saying these flowers had been delivered I phoned my mum at this point and unfortunatley they hadnt. I once again e-mailed Serenta on the Sunday explaining this with a prompt reply saying how sorry they were but they were delivering into the early evening on the Sunday and if I didnt receive them they would either refund me or arrange another delivery. No flowers arrived (my mum had now stayed in an extra 2 days waiting for them). I requested a refund with yet another prompt e-mail saying it would be refunded back into my bank within 1-3 days.
Product : The flowers she received on the Friday were very nice although she had to take them out of the damaged package (i.e. cardboard fancy box and the moss stuff you put them in).

Packaging and delivery were excellent. Flowers were lovely overall but a few buds (about five) were broken.

My mum was thrilled with the flowers, they were still in bud and opened out a couple of days later, they turned into a beautiful bouqet. She said that the packaging was excellant. Great service

Service rating : Our Sister-in-law who was the recipient of the flowers was delighted with them. She said the packaging was excellent, and the flowers arrived very fresh.
Product : The recipient said that the Blue Dendrobium - Deluxe were awesome. So thank you very much Serenata.

Service rating : Delivered in Mothers Day although I only paid for Saturday, Mother was very happy.
Product : Mother was very impressed with the packaging and the arrangement

Service rating : Flowers didn’t arrive on day, there was no communication, eventually got reply to many e mails after 8pm when it was obvious they would not arrive that day, when its a special occasion what is the point if they don’t arrive on the day, when I did get an email it said no priority for budget flowers, where did it say on website that Bali hai were budget. Insulting.
Product : The flowers I am told were nice, but they were not in the water tubes as advertised and packaging said to use enclosed plant food, there was none enclosed, so not very consistent information.

Service rating : Delivered on time and good packaging.
Product : The item didn’t look anything like the picture and was a disappointment for Mothers Day. Wasn’t worth the money I’m afraid!

Service rating : The flowers were delivered on the correct date but the packaging was substandard.
Product : The flowers were beautiful but poor value for money. The were unattractively packaged and loose in a box that was too big so they were also damaged.

Service rating : Very easy and quick site to use.
Product : My mother was delighted with the orchids. Loads of them and a gorgeous colour. She was also able to open the packaging unaided - which is an important plus for her. Thank you so much Serenata!

fantastic service and packaging....good like always.

Service rating : Great service although updates on delivery status a bit slow...got the dispatched email after the flowers had already arrived and the delivered email quite a bit later.
Product : Lovely! Arrived still closed so will have along life. Lovely colour - mum sent me a photo of them. Not sure about packaging as in the pic she sent they were already in a vase. Would recommend these for a nice, and not too expensive, suprise.

Service rating : Service quick and excellant. The packaging of the bouquet was really good , and totally protected the bouquet .
Product : Slightly disappointed in the size of the bouquet. I thought having upgraded to the deluxe option , there would have been more flowers.

Service rating : Payed for deluxe, expected at least 1 Lilly in the bunch didn’t even look as good as image shown. I didn’t think the flowers were arranged very well there was too many whites and not enough pink in the bouquet. packaging was nothing special the same sort youd expect from a market stall and than sent in an oversize box ,nearly missed delivery as driver was impatient and didn’t knock door just caught him as he was posting a card. on plus side I was notified of my flowers being dispatched and was emailed when they were delivered but at the end of the day it’s the product that counts wouldn’t use again
Product : Payed for deluxe, expected at least 1 Lilly the bunch didn’t even look as good as image shown. I didn’t think the flowers were arranged very well there was too many whites and not enough pink in the bouquet. packaging was nothing special the same sort youd expect from a market stall and than sent in an oversize box ,nearly missed delivery as driver was impatient and didn’t knock door just caught him as he was posting a card. Wouldn’t use again

Service rating : It was reassuring to get a confirmation e mail saying that the flowers delivery was confirmed for the day I had requested.
Product : My Mum phoned immediately after the flowers had been delivered -said they were lovely and had been protected well by good packaging

Service rating : due to mam being ill, I was actually there when they arrived. Packaging was excellent and flowers arrived in perfect condition.
Product : flowers were lovely and sat well in the vase. Only slight dissapointment was that they had no perfume.

Service rating : I received my delivery 4 days early and was disappointed, however as I logged onto my Laptop to complain, I found an email waiting for me explainging the mistake - so I thought that was great service and a pleasant surprise (pro-active), I was concerned about how late my eventual delivery was, 20:20 at night as I stayed in all day and had thought I had missed out and would need a trip the service station Sunday morning. But in the end it worked out OK, I realise it must have been a very busy day for deliveries.
Product : I have used Serenata several times but never seen the flowers before I have sent, I hate to say it, but the "look" of this bouquet just seemed a bit lack lustre, I understand I did not spend much on this bouquet - I guess it’s mainly the packaging makes them look more sterile looking, to keep them safe - but it seemed to be more filler than blooms, it didnt immediately make me think I had bought the same bouquet as I chose on the website. - but its not the end of the world.

Service rating : Very impressed with the service. Ordering the flowers was easy and I was very pleased to have a confirmation e-mail of the order. The flowers were delivered on time with great courtesy.
Product : Mum loves the flowers. She was very pleased with the presentation and the fact there was no extraneous packaging!
Thank you so much.

Service rating : Company provides fast turnaround, good packaging and well decorated flowers. At one time, the quality of flowers was excellent. However if there was a category for average I would rate it that way for reasons listed under reflection below. It’s by a very close margin i selected overall ratings as good over poor, for lack of the average option.
Product : Some of the flowers died within a day of being put into water with the plant food. This is actually not the first time this has happened. I used to be a more regular customer until this happened previously and I stopped ordering. I thought I would give things a try again but this has happened again. Hopefully my second order for mothers day (already placed) won’t be like this or I’ll be asking for compensation. For the cost of the flowers this is unacceptable!

Service rating : Beautiful flowers, delivers on time and at a good price. Courier phoned in advance to check location for delivery. All round excellent.
Product : Fresh, good packaging and overall beautiful flowers.

My mother in law was delighted about the packaging and the quality of the flowers!

Service rating : Great packaging. Simple web site. Offers and incentives.
Good tracking.
Fair price.
Product : Good quality flowers.

Service rating : Good online experience and delivered as scheduled.
Product : Very nice bouquet, quality flowers, solid packaging.

The recipient liked the packaging and especially loved the contents.

Service rating : Service was great, easy to order, liked the email notifications to let me know my package was despatched.
Product : I spent £40 on a bouquet, I have had more flowers in a £40 bouquet before. But the main thing was the packaging.. I expected there to be a nice bag with handles to carry it hom or a water bubble style bottom - the plastic pot that the flowers was attached to looks very poor and quite cheap. I searched on the site before i purchased to see what the packaging was like and there were no pictures and it just said something like ’your flowers are packaged well and will look nice’ kind of thing. would be nice to see a pic of how they will be packaged so that you can make an informed decision. I used Seranta about 10 years ago when i worked in London for L’Oreal, I really rated Seranta then, I had to use a London company for an event I was running in London on Tuesday and so I immediately went back to Seranta, but I can say that i was quite disappointed with the amount of flowers and mainly the packaging.

packaging qulaity was poor

Service rating : service and packaging very good but our friend that recieved them showed us on skype. ( see box below)
Product : very poor product wanted more flowers in bunch too sparce for the money charged.

Service rating : delivered on time, but not protected against damage in transit
Product : poorly presented flowers. broken heads x 2. no water, soggy packaging.

I didn’t see them myself, but the recipient was thrilled with them and said that they were absolutely beautiful and so was the packaging!

Recipient delighted with the packaging

Service rating : the delivery was efficient and the website easy to use the packaging was good
Product : I didnt think they were anything deluxe about them having paid the extra the bunch was quite small and didnt have any extra plants in it to bulk the bouquet the roses were ncie quality

Service rating : delivery and packaging good - pity about the contents
Product : Very poor effort for the price charged - will not use this service again.
Most suprised for M&S !!!

Service rating : 1st Class very easy to use,
Product : Well presented good packaging thank you

Service rating : Great service as always
Product : Good value and lovely display and presentation. Secure packaging.

Service rating : Great service as always
Product : Good value and lovely display and presentation. Secure packaging.

Notwithstanding the above at leastteh packaging was good

Good competitive rates, delivered when required, well presented, quality packaging and quality arrangement of the flowers.

Service rating : Easy to use service, even last minute for a man to order! Perfect delivery and packaging. Never experienced any difficulties so I’ve never had to contact them. Serenata also txts and emails their status and delivery time slot, a service I’ve never experienced. I HIGHLY recommend to all!
Product : Yet again I am amazed with the quality of hand picked flowers, always ensuring the best. Always a high quality for low price and also long lasting!

Service rating : I used serenata flowers twice in one week and both times the flowers were delivered punctually and in tact.. the packaging however leaves a lot to be desired and instead of my partner receiving a wonderful bouquet, she instead received her roses crammed together in a clear wrapping.. Not very pleasant to look at
Product : Although the flowers were beautiful, they were all crammed together and very squashed looking. I presume this was to prevent damage during transit, but it ddn’t loo very nice for the person receiving them

Service rating : Good, but a little delayed delivery.
Product : Poor packaging. It doesn’t look any thing like the picture on the website

Service rating : Quality poor ! service and time arrived was good though but that’s all
Product : Disappointed wouldn’t order again flowers were wilted and the next day had brown at the tips of the roses they didn’t even open the freesias had hardly any buds as they had dropped off in packaging waste of my money

Lovely packaging

Service rating : The service was good but am disappointed that the flowers didn’t arrive before lunch.
Product : The flowers are very good quality. The packaging in came in was very good as well.

Service rating : The flowers were not delivered within the timescale I paid for (before noon), they were delivered to the wrong building, meaning my wife had to walk 20 minutes to get them and the customer contact is very poor. There is no facility to call and speak to anyone, you have to use email and experience the inevitable delay. They did refund the delivery fee when I queried it, however, the whole experience was rubbish. I will tell everyone possible NOT to use their services.
Product : The flowers themselves were presented appallingly. 2 of the flowers were half dead, two were fully opened and the rest were very tiny. The packaging had obviously been squashed and there was a crepe paper bow that had been squashed flat. According to serenata customer service they are happy with the presentation and quality of the flowers and will not be taking any action. Disgusting attitude and I have no idea where and who would find these acceptable. I will NOT be ordering these flowers or any others from them ever again.

Some of the lettering on the front of the baloon had rubbed away, probably due to moving about in transit, so better packaging would help prevent this

Service rating : Excellent. Easy purchase, easy delivery. Good packaging, good preparation.
Product : A little too much white blossom for the amount of red roses - it overshadows the roses a tad. Still - it is as advertised I suppose!

Service rating : Nice packaging and great flowers
Product : Lovely flowers!

Service rating : Flowers were nice but didn’t arrive as expected. They arrived in a cardboard box with the delivery driver holding them upside down. Not a good impression for a valentines gift.
Product : Flowers were goodbut could have been more impressive e.g. a stronger smell. As i have previously mentioned the packaging and deliver needs work.

Service rating : Had a problem with the quality of flowers and the note that I had requested to be sent with it was not written out correctly. I contacted serenata flowers and have yet to get a response from them.
Product : Flowers turned up damaged due to the packaging they use for delivery.

Service rating : Great communication and delivery tracking and delivered within time scale required, including name of signee. Beautiful flowers. Will be using again
Product : A quote from the receiver "Turned up in a massive big box with a very small bundle inside, packaging is really poor" the flowers were quite squashed together, and didnt really show the true size of the spread. but when opened they looked magnificent - "they are lovely, thank you x", so a slight improvement on the packaging and these would be perfect. Flowers themselves were all superb.

very well pleased with delivery and its packaging,

Service rating : The missus was sung to by the salesman. Nice touch!
Product : Some of the roses were already discoloured and dying/dead. Product didn’t look like website picture in terms of packaging or arrangement.

Service rating : Great flowers, but I feel the packaging was not ideal. Flowers were inserted into a mini plastic pot with some water and what looked like tissue, and then laid flat inside the box. Water then dripped out of the pot all over the flowers causing a few petals to go soggy, and the box was totally soggy inside along with all the paperwork and flyers, cards etc.
Product : Nice arrangement, but not all the flowers were fully opened yet.

Service rating : I am a return customer. The packaging and time of the delivery were excellent. The much better service this time around was appreciated. The card could be improved just by using a script font and better positioning of the message.
Product : The packaging has improved and the new wet wrap of the stems kept the roses fresh. Thank you.

Service rating : Online order was a breeze and delivery was as promised.
Product : Flowers were all correct but not arranged in such a way that it resembled the picture. I understand that the packaging limited the spread of the bouquet but a little more care In assembling the bouquet made a massive difference. It’s lacked in bulk according to the picture and some of the flowers still haven’t opened and the smaller flowers are already dying. Bottom line is I didn’t feel like I was sold the strawberry Sunday although all the flowers were there.

Service rating : i was told the flowers that was sent was very nice in how it was presented and wrapped up, but the message that was attached to the flowers had already fallen off and was lying at the bottom of the packaging like a recite it was almost miss which would of being sad if it was.
That was one of the downside. flowers were small that it was imaging compare to the pictures on the website. But my friend like the flowers overall.
Product : smaller than expected when discribe on the phone.

Service rating : Serenata said they would let me know when the flowers were delivered. This did not happen. I did email them to ask where the flowers where left as no one was at home when the courier called. Serenata did not reply to my email. Unknown to me my in laws had gone on holiday the day before the flowers were delivered.
Product : My brother in law rang today to thank me for the flowers, he said that although the flowers were still in the original packaging after 9 days, they were in very good condition and that the roses and lilies were just beginning to flower, which was good to hear. I know that this was not Serenata’s problem as they did deliver per my instructions, but did not notify me to say the flowers had been left somewhere and did not reply to my email. So I do feel annoyed with the lack of communication from them. This is the first time I have used Serenata and although I was impressed with what the selection of flowers on offer I feel let down by their lack of communication. If they said that no one was at home I would have been happy to pay for the flowers to be re-delivered. I may use them again if they reply to my grievances posted on here. Thank you.

Packaging was excellent to keep them fresh

Service rating : Service is good I would recommend Serenata
Product : Sorry the bouquet did not live up to my expectations as I thought it would be much fuller than it was particularly as it is delivered in a large quiet cumbersome box. Maybe Serenata need to rethink the packaging of their bouquests such as aqua-packs etc or nice carrying bags as not all customers have deliveryies at home and so it makes it difficult to travel on public transport with the afore-mentioned box

Service rating : All went through as requested.
Product : Not very impressed, Thought "wrapped ..." would mean it was covered like a bouquet. So small too. Instead, I could have bought this bunch at Sainsburys for half the price! I have sent flowers through you before but never seen the packaging. Unlikely to use again.

Service rating : no problems
Product : the receipitant of the flowers was highly delighted with the quality and packaging of the flowers.

Service rating : Delivery man lovely, packaging good, arrived on time :)
Product : Haven’t seen flowers but elderly recipient delighted. Instructions on care completed the gift in the excellent & humourous way they were written. Excellent package all round! Xx

Service rating : Great price and great delivery! My nan loved the flowers, a wonderful birthday surprise!
Product : Loved the flowers, excellent packaging, good all round!

Service rating : Average.
Product : Much rather have bought tescos finest roses if I’m honest. Steams were really really short. Packaging was naff. Came delivered in a box. Roses were average and died after about 4 days.

Service rating : Was kept up to date regarding despatch and delivery
Product : I did not see the flowers but person who received flowers was delighted with presentation, packaging and flowers themselves

Service rating : customer service is excellent, the quality of the flowers are good.Will be using them again also recomend them to family and friends.
Product : they are lovely to look at packaging for delivery is good

Service rating : Website that’s well presented and easy to use, excellent delivery and packaging
Product : Very nice what you would expect