Left the card blank so I could write in it, bit pricey for what it is though.
Service rating : Rather disappointing selection of food, a lot of chilli used. Jars of pate, tins of anchovies or something similar would be preferable to the peanuts and crisps, as well as the two boxes of savoury biscuits. Fillers rather than nice savoury food. Iím glad I kept it for myself rather than sending it as a present as I originally intended, although in fairness the contents were listed clearly when I bought it. The hamper was quite good but the packing really messy although Iíve used it for my begonia corms!
Product : Thank goodness I only paid half price for this and that seems enough. Good service, swift delivery though and all very pleasantly done but I donít like being called by my first name really and the messages were rather "arch". Maybe I prefer a more traditional hamper - biscuits, pudding, cake, coffee etc. It didnít look really special, not £129ís worth.
Service rating : Good price delivered on date I asked for.
Product : My mum-in-law was delighted
Service rating : I was pleased with the communication between Serenata and myself through the ordering and delivery process, I feel I was informed at all stages, it makes such a difference when a company takes the time to give that personal touch.
Product : Good range of products and prices, my order was received by my aunt with great praise. Well Done
Service rating : good service - just small bunch of flowers
Product : nice but much much smaller than you expect for the price!!!
Service rating : Good price.
Product : Delivered on date requested
I pressed the wrong button as didnít want a card especially as I had already sent a birthday card and this was £2.99! Hard to rate card as I havenít seen it but thought it was expensive! Marked poor as I didnít want it at the price
Peyzac le Moustier
Service rating : Recipient very pleased with flowers, service good and reliable. Prices slightly cheaper than other firms. Thanks
Product : Didnít see flowers, obviously.
Service rating : I bought this hamper through a discount site and boy am I glad! I paid £59 for what is advertised as a hamper selling from Serenata for £128, I think that amount is correct, may be more. It contained small jars of preserve, two bottles of wine, two packs of flavoured cheese biscuits and a bag of fudge and some spicy sweets. Not worth what I paid let alone the full price.
Product : This was bought as a Christmas present for my husbandís sister and brother-in-law, read the comments above and you will understand why they are now getting something else instead!
Service rating : very good
Product : very good and reasonable price
Service rating : Easy to order, high quality products, good prices, no hidden exras,
does exacttly what is says on the tin!
Also, keeping us informed is excellent, not having to worry about the progress
Product : Excellent product could not fault it
Service rating : Well informed and kept me updated
Product : Lovely but a little pricey for what we got
Service rating : It was easy to order and price was good
Product : Roses were lovely, delivery was in a box which wasnít as romantic but I guess it was protected!
Service rating : proffesional service.
Product : service very good. though a bit pricey.
Service rating : Fast replies to email queries
Product : Lovely flowers, bought on a Groupon - not sure they would be worth the full price
Service rating : Efficient reliable service.
Product : Didnít see them but my mum said how unusual and beautiful they were. My mum is not a lily fan so I chose something in my price range without lilies which limited my choice greatly. Not sure if there is any chance of a wider non-lily range in the £20 price range?
Service rating : Everything I ordered was delivered promptly and the presentation was beautiful. All products exceeded my expectations. The price was more than fair.The website was easy to navigate.
Product : The flower arrangement was fresh and elegant.
Service rating : Well priced compared to other sites I looked at, considering a wanted to spend as little as possible, but wanted the thought to be there. The emails and texts I was sent letting me know they were first on their way, and then delivered, were very . They gave me peace of mind that they were going to get there on time. Would use this company again.
Product : There werenít quite as many flowers, white ones specifically, as it showed in the picture. However, they did look pretty and it was a great surprise for the person I sent them to. Would use the company again.
Service rating : Serenata Hampers have an easy to use website and they respond to questions or queries very quickly. Unfortunately their service was let down by the delivery couriers who failed to deliver my order twice
Product : Excellent quality products that are well presented but they are very small for the price paid however Iím sure the taste will show quality
Service rating : bad prices
Product : i could of bought them cheaper at a supermarket for the size they are as i was expecting much bigger. The note i wanted on them saying to who they were wasnít on the box or even the flowers, so my girlfriend didnít even no who they were from or even know if they were hers. The box was very disappointing as in wheres the romance ? much preferred if the delivery driver handed just the flowers over. And back to the price, quite shocking. very disappointed and annoyed
Service rating : Efficient service at a fabulous price. I would recommend this service to anyone, especially for next day delivery.
Product : Fantastic display of flowers
Great service! Flowers were reasonable quality for the price! Overall very good, would use them again & would recommend them.
West Pennant Hills
I live in Sydney (Australia) and ordered the flowers to be delivered to my daughter (who is living outside London) for her birthday. The website was easy to use and the prices were clearly set out, so I knew what everything was going to cost. It also had a useful "countdown clock" letting you know how much time you had to ensure next day delivery - very helpful for me as I was dealing with the difference in time zones. I received confirmatory emails at each step of the process - initial receipt of the order, dispatch and after delivery. My daughter was delighted with the flowers. All in all a faultless experience, and I would be happy to recommend Serenata to anyone wanting to send flowers to someone in the UK.
Service rating : Excellent service, prompt delivery, lovely flowers at a good price.
Product : The recipient telephoned as soon as she received them to say how thrilled she was. Thank you.
good item at a good price
Service rating : Quality at a decent price
Product : she was happy - thats all tht matters :)
Service rating : Great price and excellent service
Product : They were a gift
Service rating : A really comprehensive range of flowers, at affordable prices. Service excellent, communication also excellent, keeping you informed at each stage. I especially liked being informed that the flowers had actually been delivered and to whom. Great touch.
Product : Exactly as the photo showed, thanks.
Service rating : I was very impressed with the fact you have a system which kept me informed of the movements of the delivery at all times - really great. Also your prices are very competative.
Product : Wonderful bouquet.
Service rating : Best Flowers Company!!!
Many, many thanks for express, excellent service & most of all, beautiful fresh "special looking" flowers!
Satisfied with all & order again for sure!
Product : One really special gift! Delivered just on time with lovely gift card!
Flowers were so fresh, extra looking!
Thanks again & see You soon as we were satisfied every time with all Your service
( quality & special looking fresh flowers, best prices, quickly dispatching, great communication, best tracking information, delivery service just on time )!!!
Stay good as You are now&before!
Best wishes and many thanks from my Granddaughter too for
BEAUTIFUL BIRTHDAY GIFT, BLUE DENDROBIUM, ordered from You just before her 12th Birthday:
it was one special "touch" on this special day for her&family!
Service rating : Excellent witty communications and delivery.
Product : For the full price of £130 it is very poor value in terms of content compared to other hampers i have had from other companies. A list of contents inc weights would have made an informed choice possible (esp on the wine!) On a positive note loved the humorous emails.
Service rating : Communication and delivery were very good.
Product : we were disappointed in the appearance and quality of the hamper. it is hard for me to believe that many are sold at the regular price and we assume that it was actually designed to be sold at the Amazon Local discount price from the beginning.
the hamper was first class but there was a mix up over my charges. I paid amazon for the voucher for the special offer and then you charged me the full price also.I telephoned your site and was assured that it was a technical fault and the additional full price would be credited to my account. I am still awaiting confirmation from my bank.
Service rating : Although there was a hiccup with my original order they did apologise and did their best to put it right so they have my praise for that.
Product : Good value for the price paid.
Service rating : Useless ordering procedure -- it didnít work. íContact usí --no reply. Appalling cusomer service until we managed to speak to a human who sorted the ordering problem caused by an inefficient system. Customer service did, however, manage to contact me to offer a discount if I completed my purchase -- which I couldnít do as the system didnít work. A VERY frustrating experience.
Product : Fine for the price we paid. Overpriced at about £130.
Good price on time and excellent communication. .thank u so very much
Lovely flowers, great price, delivered when promised. Thank you very much I will be returning :)
Service rating : Fast service, great price
Product : Beautiful flowers
I have always found that Serenata Flowers offer a really good range of flowers at a very reasonable price. Their delivery service is always quick and reliable and they send me text messages when it leaves their destination to the doorstep of the person.
Service rating : service was excellent, I recieved text updates on the delivery schedule and a text to say flowers had been delivered. Price of flowers was excellent and free delivery is always a plus. The flowers were beautiful.
Product : not sure what this is???
Service rating : Had problems logging onto my account so didnt get to send the flowers when i wanted but this was resolved and my friend loved the arrangement
Product : Lovely flowers at a really good price
I think itís not the best material made from but at that price itís worth it
Service rating : Very good site to order from quick and simple and well priced.
Product : Beautiful display of flowers.
Service rating : Easy, efficient, good prices
Product : Didnít see them personally but recipient happy
Service rating : Excellent site have ordered lots of times and never disappointed.
Product : Such a nice basket of goodies at a good price
Newcastle upon Tyne
Serenata Flowers kept me informed with updates regarding the delivery process. I found them extremely helpful and the flowers were absolutely beautiful. The recipient was delighted. Definately recommend this company, and their prices are very reasonable too.
Service rating : Wasnít able to select option to pay for flowers to be delivered before 12, but they arrived early afternoon.
Product : Beautiful flowers at a great price.
Service rating : Clear website, easy to order, great price. I was kept informed throughout as to where my order was & when it was delivered. Fantastic service.
Product : Exactly how they appear on the website. Great quality & price. Very impressive.
Service rating : Fast, efficient and kept me informed continuously.
Product : Although i didnít see the product myself, those that received the flowers said they were lovely. I do feel the price and free delivery are excellent value
Service rating : First rate service. Ordering was very easy and prices very good, especially with a discount voucher. I placed 2 orders on the same day and was given delivery updates on my mobile. The recipients were very pleased with their flowers .
Product : First class bouquets at a good price.
Service rating : Beautifully priced and good price
Product : Would buy again.
Service rating : Beautiful flowers, well priced. Disappointed delivery man did not knock just left outside not securely and on full view!
Product : Beautiful
Service rating : First time user and disappointed with the amount of actual flowers in the bouquet for the price
Product : Love the colours but disappointed with amount of flower, a lot of greenery in it
Service rating : Good selection of reasonably priced flowers and very quick delivery.
Product : Great flowers for the price paid.
Service rating : Straightforward ordering system, efficient delivery service. Plenty of choice of styles at reasonable prices.
Product : Didnít see the flowers, but was told that they were íbeautifulí
Service rating : Swift delivery, very reasonable prices. Lovely
Product : As it was a gift I havenít seen it myself but I was told it was lovely.
Service rating : Excellent service, prompt delivery and good price.
Product : We were told that the flowers were lovely, thank you.
Good prices, fast delivery
Again only put good because never actually saw the balloon but for the price consider this a nice little extra and saved sending a get well card as well as flowers!!
Want better quality bouquets and better prices
Service rating : Clear and easy to use
Product : Excellent service at a fair price
Service rating : The flowers arrived late in the evening when we were out. Spoilt the object of ordering the flowers
Product : I could buy better in a back street garage for £3.00. Poor quality, poor value, I can buy a very large bouquet from a high street florist who would deliver or the same price.
Service rating : Good site, easy to use, delivered on time as promised
Product : Beautiful flowers, GREAT price
Service rating : Always plenty of choice and special offers. Easy to order in 5mins. Have used several times now with no problems.Recipients always like the displays. So far so good.
Product : Very nice mix and a very good price. Mum said they were lovely. Went one size bigger than standard on this one. Very happy.
Welwyn Garden City
Service rating : Will certainly use again - fab price and fab flowers!
Product : Lovely selection, and long-lasting!
Service rating : Good communication, good price and delivery well organised
Product : Really good quality - a lovely bouquet. My mum loved it!
Service rating : Excellent service - very reasonable price
Product : Beautiful flowers - hugely appreciated
Service rating : Swift delivery. Arrived on time. Reasonable price.
Product : Recipient was thrilled with the blooms.
WONDERFUL Arrangement of beautiful flowers, gorgeous colours and looked wonderful in the vase. Best on line bouquet of flowers iv ever sent for this price, really good value for money and the recipient was over the moon with them.
Service rating : I have used Serenata more than 5 times now. One time they left me hanging with no refund and no delivered flowers. Another time the flowers didnít get delivered on time so I got a refund but the flowers still delivered the next day so I couldnít complain. Out of 10, ill rate them 8.9. Great prices too!
Product : The flowers have been on point everytime.
Service rating : Very good service. Arrived on schedule. Price was good.
Product : Flowers were lovely and arrived in good condition. I will be using them again.
Service rating : Easy to order, very good price and didnít see the flowers but my friend was pleased , thank you
Product : My friend was happy
Service rating : Quick and reasonably priced
Product : Was a little smaller than in the photo on website
Service rating : Price good service good quality of the flowers good customer care excellent
Product : Only seen a picture as they where a gift so cant comment further but my friend was delighted
Service rating : Brill service again with top flowers. Little less perky this time from others but happy
Product : Most your cards are boring but great flowers at good price
Service rating : I think the way Serenata keeps in touch about your order is fantastic and i would definitely use them again without hesitation.
Product : The boquet I ordered was 48% off and i thought it was just about worth the money paid at a discount price. I would have been disappointed if the boquet had been paid full price as it was smaller than the photos made it look.
Service rating : easy,super efficient,honest prices
Product : i have not seen them, apparently they are good
Service rating : Excellent company, speedy delivery and reasonable prices. I will always use Serenata when I need to send flowers.
Product : I ordered the cheapest and smallest of the Bonfire bouquets and yet it was a really generous sized arrangement. My mum loved them!
Service rating : Good service arrived on time
Product : Ordered flowers for wifeís birthday and arrived on time. Good looking bunch of flowers for the price defo use them again
Service rating : Iíve used serenata flowers a number of times for last minute or surprise gifts/flowers to family and friends and have never been let down. The person was very touched by the gesture and was thrilled with the flowers which Iím told were beautiful. Great service, great price.
Product : I was told that the precious pink arrangement was very delicate and quite beautiful. Very pleased with my choice.
Service rating : Great company and great prices. Delivery not always so great though but obviously that is not serenatas fault!
Product : Again never saw them but had a thank you for the beautiful flowers.
Service rating : Really pleased with the service provided and the constant updates from booking to delivery by e mail and mobile text messages. Plus competitive prices.
Product : Told by the recipitant they were gorgeous
Service rating : Really pleased with the service provided and the constant updates from booking to delivery by e mail and mobile text messages. Plus competitive prices.
Product : Recipitant stated that they were lovely
Service rating : Easy to use website, very good prices and good choice. The flowers arrived on time and were beautiful. They were all open on delivery sadly so wouldnít last as long.
Product : The flowers arrived on time and were beautiful. Stunning colours. They were all open on delivery sadly so wouldnít last as long.
fast service, updated at every step of the way, reasonably priced
Service rating : Excellent customer services and easy to use web site
Product : My friend said her flowers were amazing, I thought the price was very competitive
Reasonably priced & good communication
Service rating : Very quick, ideally priced and itís good to get updates
Product : I never got to see them
Service rating : cool
Product : reasonable price
Service rating : very easy to order.good price cheaper than interflora and seemed as though the flowers arrived on the correct day as instructed left with a neighbour
Product : I did not see the flowers but was told they were beautiful
Service rating : Excellent, lovely flowers, reasonable price, Iím told, really liked the text order acknowledgement and updates re delivery
Product : Perfect. Had exactly the effect flowers should!
Service rating : Great price, very quick delivery.
Product : Those who received the flowers were absolutely thrilled with the flowers.
Service rating : Great price and service
Product : Great quality
Service rating : Was very well priced and delivered quickly. The emails advising delivery status is a wonderful touch
Product : THOUGHT IT LOOKED BIGGER IN THE PICTURE BUT NICE ALL THE SAME
Service rating : Recieving feedback on delivery status is a nice touch and the prices were great. Really pleased with the range and communication
Product : Looked fantastic and was well recieved. Felt it could have been bigger to resemble more the picture but still lovely
Service rating : website was easy to use, prices very good.
Product : my mum loved the flowers
Service rating : The use of the website and all aspects of selecting and ordering was very straight forward and the delivery was very prompt. The message did not arrive with the flowers but it might have become detached in transit or after delivery.
Product : I have heard the Cape flowers have been much appreciated; the proteas, in particular, have been looking lovely. Photos are on the way but I havenít seen them yet. I thought the price was reasonable for an íexoticí bouquet.
Isle of Bute
Service rating : I live on an island and had received some news from my sister in Glasgow and just had to send some flowers. I found your site very helpful and the prices/delivery times were excellent.
Product : You canít always tell from the picture but I thought the flowers looked great and the price was alot more reasonable than other sites and my sister loved them and that was the main thing.
Service rating : Fantastic service, great prices and good choice availability..
Product : Gift for my sister, looked great and was well presented..
Service rating : Fantastic service, great price
Product : Flowers are gorgeous, little on the small side, but theyíve lasted fantastically well, so the price was well worth it. A week later and theyíre still as fresh as the day they were delivered!