Newcastle upon Tyne
Service rating : Although the price and quality was good, the package was left in an awkward to find place and no card was put through the door. Present was found by accident! NOT Impressed!
Product : As mentioned the product was ok for the price.
Service rating : Plenty of choice of arrangements,including seasonal flowers.Prices to suit all pockets. Helpfull team.giving up to date information regarding delivery . I have also recieved various discounts as loyalty rewards.
Product : The recipient was absolutely delighted with the Roses and Stocks .They were really fresh and fragrant, and cheered her after a really tough time. Many thanks for your usual excellent service.
The flowers arrived at the Nursing Home for my Aunty quickly in a large Box. She was thrilled to receive them, they were in bud when they came and within a few days blossomed out into beautiful flowers ,which she tells me lasted for ages . They definately cheared up her day. I will be ordering more, and the price was most reasonable only £9.99 delivered. Great Value and Service
Excellent price, quick delivery and excellent progress updates. Flowers were beautiful and I have a very happy best friend! Thank you
Service rating : Easy to use website , great prices and excellent service
Product : I didnít see it , but the recipient was very delighted.
She loved this too! Also good price! a
very disappointed for the price paid some of the flowers were dead some broken lasted only 48hrs.
Service rating : Very easy site to use, competetive prices
Product : Am away from home at present so not had contact wirg the recipient
Bentleigh East, Victoria
Service rating : I found the website easy enough to use and the prices were reasonable. One improvement would be the facility to send flowers to multiple recipients at different addresses in the same order. I needed to place two separate orders in to achieve this.
Product : I did not see the flowers personally as the recipient is in a different country. The pictures I saw however looked stunning.
Easy to arrange & quick next day delivery at good price
Service rating : Easy to use, reasonable price.
Product : Broken and bent stems on some of the flowers. others looked dead.
Service rating : Good price
Product : Great feedback from friend although. Did not see flowers personally
Easy to use website, good prices and excellent flowers. My friend was over the moon with her bouquet
Service rating : Great communication. Easy process. Good value.
Product : Canít beat it for the price.
Service rating : excellant price and service
Product : really happy withe the whole service thank you
Service rating : Good price, quick, efficient and informative through all processes from ordering to dispatch and delivery. Great. The flowers were very pretty and my friend was very pleased with them and her teddy.
Product : My friend said the colours were amazing.
Service rating : Great, you were the best option for me to send flowers next door and am really satisfied with your service thankyou. I will recommend you to others!
Product : My grandma loved the flowers thankyou! Really good price and service thankyou!
Service rating : Good price and free delivery. Thatís why I chose this company. They also notified me when the flowers were delivered
Product : The flowers were nice but the Grandissimo size wasnít as big as I thought it would be.
Service rating : I needed to order flowers in a hurry - opted for Serenata Flowers as they had a lovely selection of bouquets at reasonable prices, and offered next day delivery. Found it quick and easy to order, and was really pleased to receive texts letting me know when the flowers had been dispatched and delivered.
Product : The flowers were for my mum and they made her day. She was really happy with the "huge bouquet of beautiful flowers", and she loved the colours - usually she likes all white, but she was very pleased with the splash of red and pink, and apparently the pink is a lovely "old fashioned kind of pink!?".
Service rating : Very quick delivery and reasonable price
Product : Beautiful flowers very pleased
Service rating : Excellent service from start to finish.
Product : Very good price for what you get.
Service rating : it was easy to use and very efficient service, the price was really good and choice was vast
Product : my mum thought the flowers were beautiful, she was very impressed, I did not see the flowers as we live at the other side of the world, mum being in the UK and we live in Australia. this is a service I will definately use again
Service rating : Emails and text messages to let me know when flowers had been dispatched and then when they were delivered.
Product : My sister told me they were AMAZING! (I didnít get to see them myself) but obviously she was delighted. It was good to find and send something a little out of the ordinary! The price was very reasonable, I thought.
Fast and efficient service. Kept me informed all the way through. Flowers reasonably priced.
Bought as a present but believe the bouquet was beautiful.. Loved the way I could ísuper-sizeí the bouquet for very little extra and the fact I have been offered a money voucher towards my next order. Prices of all flowers was very competitive and free delivery a serious bonus. Thank you...I highly recommend this company.
Service rating : an excellent site that is highly competitive in price and exceeds all competitors in customer service. from the moment you place your order, you are made to feel that you are in safe hands - being sent an email is only the start of the journey. you are kept in the loop that the flowers are not only way to the recipient but also that they have been delivered safely. a great service from start to finish.
Product : i was told that the dozen red and pink roses that i had sent to my niece were amazing not only in looks but in quality too. they have lasted almost a week and were the same price if not cheaper than competitors.
Service rating : Fantastic flowers very good price and very fast delivery. Thank you very much.
Product : As above very good very happy with product and service will use again.
Found something in price range, was kept well informed and perfectly delivered.
the card is lovely and I like to send them but I feel they are little over priced...
Service rating : Good comms, prompt delivery, recipient was very happy with the flowers, price was reasonable.
Product : Very happy with the flowers!
Service rating : Web site easy to follow but description of items not very clear and item order was not as descriped. Very dis-appointing for the money we paid.
Product : Poor value for money, was expecting a larger arrangement for the price of £51 - the item was extremely small. And the description did not descript this as a small poses in a small black vase only 20cm high. Other arrangements for half the price look a better value for money. VERY DIS-APPOINTED
I sent a comment the day before, asking to the possibility of send 27 Yellow Tulips instead 20 (as that was exactly the age of my daughter on this birthday), asking the price for these flowers added and giving to them the telephone number of the person who received the present (in case it would had been neccesary) and I never received an answer.
All parties fully satisfied with the ease to use your website, the order, delivery efficiency and price.
Service rating : excellent service, kept me informed at all times of the status of my delivery and confirmed once delivered
Product : good quality at a very reasonable price
Service rating : Easy to follow, great choice, good price
Product : Recipient delighted with quality
Service rating : Delivered on time, reasonably priced
Product : The recipient was very pleased with them
excellent communication and price
The price for delivery before 10am was too high and as the delivery didnít arrive until about 9.40 my wife had gone out already and it was a waste of money
Service rating : Flowers arrived very quickly and was informed every step of the way
Product : Very nice flowers however price paid you would expect a bigger bunch
Service rating : Excellent company- they keep you well informed about your orderís delivery. They delivered on time.
The website has lots of choice at good prices and they have many special offers.
Product : Beautiful bouquet- wonderful tropical colours.
Service rating : Price was appropriate, communication and updates were EXCELLENT. Communication is the most important factor for me, and your communication of the order at time of placing, dispatch, and delivery were grately appreciated.
Product : Good products. Good choice. Not overpriced. Excellent and thank you for your service.
Service rating : really pleased with price and service.
Product : product was excellent
Service rating : Absolutely discusting. Flowers were awful and the customer service that followed is discusting. Complaint made, photos took as requested, but nothing is done apart from, emails telling me that the flowers are acceptable. THEY WERE NOT! Company is a SCAM and I will make sure that everyone I know knows it.
Product : Terrible, paid a lot of money for sub standard flowers just in a cellaphane wrap, could have got better at my local supermarket for a quarter of the price. I was so embarressed with them that I couldnt give them to the recipient. So paid twice as I had to buy another bouquet from a reputable company. You ask for my feed back, lets just see what it goes from here because I want explanaitions, but I wont hold my breath....
Service rating : Really liked the email service telling me when the flowers had left the building and arrived at their destination.
Product : The flowers were beautiful but I was surprised as I felt the size of the flowers was small for price.
Service rating : Very poor quality flowers, company wouldnít accept that the condition was not satisfactory and refused to reimburse or accept any responsibility. The only positive was that the flowers arrived on time. Would tell all my friends to boycott this company, which is a shame as we work in the healthcare industry and regularly send patients flowers.
Product : Very poor quality flowers, not even arranged, just bunched up and sent in celophane. Stems and arrangement broke, some flowers dead. Overpriced for what could have been picked up in a supermarket at a fraction of the cost.
Service rating : really easy to use
service was great
fast delivery. arrived before 12 and i didnt opt for express delivery
flowers were amazing. my partner loved them
Product : really nice flowers. lasted over 2 weeks
smelt fresh. some of the flowers were still buds and watching them blossom was great
Service rating : very quick and effective
Product : excellent for the price
Service rating : Very nice flowers, quick delivery, very good price and excellent service.
Product : Lovely
Amanda and Gary
Service rating : Flowers have always arrived on time and the price is excellent. Ordering is easy and you track the delivery in emails. I know when they leave the agent and when they arrive at the door.
Product : My mother was very happy as usual.
Excellent prompt service, reasonably priced, will definitely use again.
Service rating : Quality service at a great price, will definitely use again.
Product : Great product
Service rating : Price is very reasonable. Customer service is excellent. Nice to have progress updates so you donít give away surprises! Lovely shop. It might be nice to be able to buy single flowers though to maybe make up your own combinations.
Product : Nicely packed so arrived safely. Stunning flowers and a decent number of buds of all the flowers included. They lasted forever and were just lovely.
Service rating : Serenata flowers responded immediately to my questions and delivered on time. Following my instructions
Product : The recipient loved the flowers and I have since seen pictures and they look amazing but i wish that for the £19.99 price tag the bouquet was a little bit bigger!
Service rating : The Grandma was overwhelmed by the flowers and said they ícame aliveí when unwrapped! Very beautiful and for the price exceptional value! They will be on my favourites list from now on
Product : Please see above comment
Service rating : there really is no reason to use any one else, with delivery included in the price, its a great service. I ordered on a sunday and my wife still received her flowers on monday
Product : lovely bouquet, well worth the money
Service rating : The service and tracking of the product was good, though I was getting texts a day after it had been delivered.
Product : I was very disappointed with the flowers actually embarrassed. The roses were dying and brown on their outer leaves and the rest of the bunch seemed to just be leaves. A week later a few pink flowers came out but over all, really not happy. I wish I had bought flowers from a garage for 1/4 of the price!
I am a very happy customer of Serenta.Flowers.com. Thank you for the super efficient service, competitive prices and beautiful flowers.
Service rating : Impressed with the website, description, choice and price. The added bonus of text messaging with details of the delivery was very welcome
Product : I believe the product was well received. I cannot rate what I have not seen! Although I have seen a photograph and they looked fine. May I suggest you ask recipients for a more useful answer! They are unlikely to tell their benefactor that the flowers were disappointing!
Service rating : This is my 5th time using SerenataFlowers. Easy system and great prices
Product : Delivered on time. Did not see flowers myself but my friend loved these and the Bali Hai arrangement that I sent her
Service rating : Excellent communication, service and price. Will use again. Happy to recommend to others.
Product : Not actually seen the flowers but the recipient was very pleased with them.
Service rating : Kept up-to-date throughout the day on my delivery, reasonable price
Product : They were loved by the recipient
Great price, delivered on the day booked
Service rating : The website is super easer to purchase my order, and prices are very competitive. Relates to the delivery process really great.... My order was delivered at time without delays.
Product : The quality of product is really impressive, and the flowers look likes so fresh. Just one improvement point - the buquet shoud more fancy
Service rating : very impressed with quick service,price and feedback re delivery via email and text
Product : the recipient said they were lovely
Very good and easy to use with reasonable prices.
Service rating : very good - like the follow up email after i had been looking at the flowers to complete my order - very reasonably priced and the vouchers are a definite winner
Product : My auntie really loved these
Service rating : good choice of product and reasonable prices
Product : didnít see the flowers delivered personally but the recipient said they were lovely
Service rating : Reasonable price
Product : The receiver was very pleased with the flowers
Service rating : Cheap price and early delivery perfect
Product : Lovely bouquet of flowers
Service rating : Good website and easy to use...
Product : A nice bouquet at an affordable price...
very quick and efficient excellent product and price
Service rating : very good price and flowers were excellant ,
Product : they were excellant, my other half loves them, i will use you again
Service rating : Very easy to order, good range of products at very competitive prices.
Product : We did not see the flowers ourselves, but were told that they were absolutely lovely.
Service rating : It was as one would wish for.
Product : Very good in terms of price
Very good customer service. I was informed about my order though out itís journey from dispatch to delivery. I was able to leave instructions for the driver, where I wanted the flowers left if person was not in. the reciepient was very pleased by them. All at very reasonable price. Highly recommend this company would use them again, without hesitation.
Service rating : Website was great and clear on price etc
Product : Flowers were beautiful and the recipient was very pleased
Excellent service, updates, product and price!
Service rating : I never saw it , but the person who received them was very pleased, you have great prices, and service.
Product : Same as above pricing is a good offer, i can always count it arriving when asked.
Person was pleased with it, but has not yet tried it. service is always excellant.
Fast, Reasonably priced, convenient ordering from outside the UK, Good feedback on order and delivery.
Did not see the item in person, possibly a little over priced for a teddy bear but again, having not seen the actual item (as opposed to a picture) I cant say for certain as I dont knoe the size or wuality up front. The receiver liked it though.
Fast, easy and fairly priced!
Service rating : Very easy to navigate the website, easy to order, good choice at reasonable prices.
Product : I havenít seen the flowers, but the recipient is delighted with them
Service rating : kept me informed by text and email about tracking my order.
Product : good quality for price paid.
It is frustrating that even if you donít wish to include a card it automatically is included in the order price.
Service rating : Perfect service. Very efficient.
Product : Lovely flowers but the bunch was slightly smaller then I was expecting for the price.
Service rating : However do feel the quality control of what is sent to customers should be better.
Product : The flowers looked good on arrival 20th April. By Monday our daughter rang to tell me that the flowers were ready for the dustbin. £39 these should have lasted at least 10 days+ and not 2. Flowers purchased from a supermarket have lasted longer at one third of the price Therefore one very very dissatisfied customer and one very unhappy daughter whose birthday flowers lasted no time at all.
Service rating : Delivered on time
Product : All we expected and more for the price
Service rating : I orderd around 9/10pm and my wife got them the next day. Really good service for delivery.
Product : The flowers on the web page wer big and beautiful and all open/ in bloom. Mine wer not, the main flowers, the big star like ones never openned even though they wer on a window sill and had water, they did not come with a sachet of plant food either. The bunch itself was minimal and not 1/2 as full as the picture, mainly stork. The price if Iím honest isnít that bad for next day delivery but that is what you are paying for, I think I will spend abit more and go somewhere else next time.
Service rating : Quick and easy to use. Delivered on time and kept informed of when they had arrived.
Product : Didnít feel the standard was as good as other flowers bought for similar price.
Always prompt, reasonable prices and brilliant smiles from my friends and family!
Service rating : I used Serenata to order some flowers for my motherís birthday. The site was easy to use and I cannot fault the service. Constant communication as to the whereabouts of my order until it arrived, so I always had confidence that it would get there!
Product : My only qualm is that the flowers were not really to the standard I expected. I was expecting a larger bouquet due to the price (and image on the site), and though the lillies were yet to bloom, a few of the others flowers looked slightly wilted and I assume wonít last long. A little disappointing.
Service rating : This is an excellent company. The choice of flowers are amazing and all at a very good price. I will use, and recommend this company
Product : Beautiful flowers. Well displayed and long lasting!
Great service, great flowers, great price!
Service rating : Very good service, very happy, lovely flowers, have lasted well too.
Product : Beautiful looking flowers, lasted very well, great price.
Service rating : Easy to use and reasonable prices. Unfortunately this time it was clear the flowers had been rather man handled during transit with leaves and Petals in the bottom of the wrapping and stems snapped.
Product : The lilies were absolutely lovely and thankfully not damaged.
Lovely flowers at very competitive prices.
Service rating : Great service, price, communication & of course flowers.
Product : Flowers loved by recipient.
Service rating : Easy site to find what you are looking for, easy to order and pay. Offered the best bouquet at the best price at the time I needed some, I did shop around before settling on this one and Serenata didnít deliver late, like another company once did.
Product : Choose the bunch I did for the colours & flowers, which were my Grans favourite colours & flowers. Didnít like the choices for bereavement, but well pleased with these and so was everyone that saw them.
Good price - competitive. Free delivery clinched the deal.
Excellent price and communication superb customer service!