Service rating : Rather disappointing selection of food, a lot of chilli used. Jars of pate, tins of anchovies or something similar would be preferable to the peanuts and crisps, as well as the two boxes of savoury biscuits. Fillers rather than nice savoury food. Iím glad I kept it for myself rather than sending it as a present as I originally intended, although in fairness the contents were listed clearly when I bought it. The hamper was quite good but the packing really messy although Iíve used it for my begonia corms!
Product : Thank goodness I only paid half price for this and that seems enough. Good service, swift delivery though and all very pleasantly done but I donít like being called by my first name really and the messages were rather "arch". Maybe I prefer a more traditional hamper - biscuits, pudding, cake, coffee etc. It didnít look really special, not £129ís worth.
Service rating : I ordered a bouquet to express sympathy at a bereavement. The confirmation email I received after this order was entirely inappropriate to the occasion - overtly jovial and jokey. If Iíd ordered from a general menu this would be understandable, but I chose my selection from a sympathies menu and selected sympathy as the occasion during the ordering process. I found the response tasteless and entirely inappropriate at a difficult time. I was also alarmed to receive email notifications that the bouquet had been despatched at 11pm, and that it had been delivered at 4am. I can only hope these emails reflect a delay in the courierís communication, and not the actual times of delivery. Altogether this experience was upsetting and lead to additional anxiety during a difficult time.
Product : I have not seen these flowers - as a result of the unpleasant experience detailed above I did not wish to enquire about them when I next saw the recipient.
Service rating : Great selection of flowers - much better than the usual. Easy to order. Everything arrived on time.
Product : The recipient called to say they were fantastic
Service rating : Good selection of reasonably priced flowers and very quick delivery.
Product : Great flowers for the price paid.
Service rating : Easy to choose. Wide selection of flowers.
Product : Flowers were in a van for upto twelve hours. When they arrived they had wilted & broken. I felt extremely let down & disappointed.
Mrs M D
Service rating : Excellent Web site. Good selection.
Product : Delivered as requested. Recipient very pleased with them.
Service rating : Excellent site, excellent selection
Product : Bought for family member, they absolutely loved them!
PROSPECT VALE, TASMANIA
Service rating : Sent the roses from Tasmania for an elderly neighbour whose sister ís funeral it was in Cardiff a few hours ago.
Ordering and selection process easy and Seranata very efficient
Product : Sender in Australia has had no feedback from recipients in Wales other than that the roses had arrived. Time difference between countries a problem.
Service rating : Easy website, good selection of delivery times, concurrent information on delivery information and notification when delivery achieved. Lovely looking selections of flowers.
Product : The recipients of the flowers were delighted and said what a huge and vibrant bouquet of quality flowers it was. I will definitely return to Serenata flowers.
Service rating : I found your website easy to use, you have a good selection of flowers to choose from. I will use you again and i have recomended you to my friends and family.
Product : I am very happy with the flowers and my Niece loved the surprise they gave her. Thank you.
Service rating : Quick, easy, great selection and communication!
Product : The deluxe version was good but I wouldnít like to have seen the simple one as it seemed a bit sparce but defo decent value for money
Service rating : inviting website unlike the initial one I looked at. price range was also a factor, a good selection, also of products. I also liked their friendly messages to myself the buyer and to the recipient. their marketing technique is excellent.
Product : unfortunately I cannot comment on the íshades of autumní I selected as I reside in a another country but my sister assures me the flowers were nicely arranged, very fresh, and should last some time. Iím sure my elderly mother was delighted to receive them.
Service rating : The order was placed late evening on Wednesday, and the recipient had the delivery by early/mid afternoon the following day.
At all stages in the process I received both text messages and emails from Serenata to keep me fully updated with each stage.
Thank you Serenata for your efficiency, friendliness and great customer care!
Product : I ordered the Bonfire bouquet from the Autumn flowers range, this was as a cheering gift for a friend who has had some troubles lately.
She was delighted with the flowers and they certainly had the desired effect.
Thank you Serenata for your lovely and affordable flower selections, quality of product and great customer care!
Service rating : I have used the Serenata website a few times and have always been very happy with the selection of bouquets, the prices as well as the service.
Product : I ordered this bouquet for a friend who is expecting her first baby. I upgraded to the next size up, as I wanted to make sure it was a good-size and I wasnít disappointed! Itís the first time Iíve changed from the standard size but given it was such a special occasion, it was definitely worth the extra few pounds.
Service rating : Easy to order. Lovely varied selection of bouquets.
Product : Sent a bouquet to a friend diagnosed with a serious illness,didnít see the product myself but my friend said it was lovely.
Service rating : Selection of product and payment was swift. Excellent selection of products
Product : Fiancé was very happy with the roses and balloons
Service rating : Good selection of flower options and delivered when requsted
Product : The rose was exactly as depicted on the web site and much appreciated by the recipient
Service rating : Unfortunately the lovely small pink spray roses died very quickly, which was sad! I think they lasted about three days. Otherwise the quality and selection of flowers were beautiful.
Product : see above
Service rating : Top service,kept informed,will use again. Nice to see a selection other than big daisies and marigolds.
Product : Excellent condition, both my wifeís favourite flowers.
Service rating : Good selection and regular updates from order to delivery
Product : Colourful, strong and perfumed
Service rating : Very good prices and lovely flower selection
Product : Flowers delieverd where not what I ordered and didnt come with the vase I order the while order was wrong
Service rating : Good selection, price & on-time delivery
Product : Good quality and good value
Newcastle upon Tyne
Service rating : Very efficient and nice to receive a text to say the flower had been delivered as they were a present.
Website was easy to use and had a huge selection to chose from.
Product : Was a birthday present and she was very happy with the design and arrangement of the flowers.
Service rating : Good selection and prices, easy to order and quick delivery
Product : Recipient very happy with gift
Service rating : Delivered when they said they would be. Kept upto date via txt and email when they have been delivered. Fair prices on a big selection of flowers.
Product : All of the flowers I have ordered from Serenata have always lasted and are great value for money.
Service rating : Great selection, fantastic service
Product : Apparently lovely
Service rating : good selection of flowers to suit all occasions & prices
Product : Didnít see as sent to someone else,
Service rating : good selection
Product : good value
Service rating : easy quick and prompt - wish there was a better selection
Product : beautiful and what I expected - he loved them too!
Service rating : Great selection of flowers ,& reasonable priced ,also loved text update ,confining order & telling me when delivered def recomend them
Product : My friend loved the flowers ,she shown me photos of them ,they pool fantastic
Service rating : Great website, very easy to navigate brilliant selection.
Product : Recipients delighted with the bouquet...that is the main thing...Very pleased indeed with the service.
Service rating : medium sized selection of flowers, but that is a plus for me. I didnít want to have to wade through 100 different options. I liked the additional instructions I could leave the deliverer. Communication on the status of my delivery was top notch.
Product : Heard the flowers were beautiful.
Service rating : The service is so easy to use, either online or over the phone. Prices are really good, I can find what I want within my budget and the selection of flowers are great.
Product : I have order flowers for my friends before. The delivery service was exactly on the day they were supposed to be delivered. I have not seen the flowers, however my friends were very pleased with the quality and range.
Service rating : Very good selection of flowers
Product : Good arrangement
Service rating : Easy to order, kept informed of delivery status, good easy to use service with a good selection of flowers and price ranges
Product : The recipient enjoed the flowers
Service rating : Good selection of flowers
Product : Didnít see the actual flowers myself, but the recipients were very happy with them.
Service rating : Product selection and payment process was trouble-free and I received regular text messages and emails confirming order and status of delivery.
Product : Did not get to see the product but recipient was very pleased.
Service rating : Great selection, good prices, quick delivery and excellent communication, letting me know exactly when the flowers had been delivered. Canít recommend enough!
Product : Simply Beautiful!
Service rating : Easy to order, delivery on time and a great selection of flowers.
Product : Were sent as a birthday gift and the recipient was delighted.
Service rating : Excellent selection and super fast delivery
Product : Wonderful :)
Service rating : GREAT SELECTION
Product : EXCELLENT SERVICE
Service rating : Easy to order the flowers from a great selection and such quick deliveries. Brilliant!
Product : Beautiful flowers which really last.
Service rating : The selection of flowers is wonderful and the website easy to navigate.
Product : Always a very good quality of flowers that last well.
Service rating : Great service, excellent variety of prices to suit all budgets. Only thing letting them down is the online ordering process which is rather long-winded and then declined 2 cards (3 times) at which point I gave up (only to then find an email confirmation of my order from the original card!). Would still highly recommend as I personally found the selection more varied and more cost-effective than their competitors.
Product : I didnít see the flowers but they were gratefully received!
Service rating : Easy to use and buy website with good selection and prices. Prompt delivery and good communication.
Product : Recipients were impressed by flowers and quality.
Service rating : Everything was good, apart from the selection of plants offered.Most of them were not suitable for a male recipient.
Product : I have not seen it and have not been in contact with the rest home.
Service rating : good selection and service
Product : The product was good
Salt Lake City
Service rating : Would like to see a larger selection of plants/flowers for men. Need a few more masculine items to choose from but overall love your selections.
Product : Loved this arrangement. Very elegant.
Service rating : If there was a selection between good and poor i would have probably opted for it. I was pleased with ordering, delivery etc but my sister sent me a picture of the flowers sent for her birthday and i was a little surprised that there werenít more flowers for the money.
Product : If there was a selection between good and poor i would have probably opted for it. I was pleased with ordering, delivery etc but my sister sent me a picture of the flowers sent for her birthday and i was a little surprised that there werenít more flowers for the money.
Bexhill on sea
Service rating : Wow.......from the simple to use site to being able to upgrade your selection was great and simple.
Then the text,email confirmations at every stage just gave me confidence that all was as I planed and at each stage you managed to include that personal touch. You guys should be really proud. Fantastic quality of service with great prices and with a pesonal touch ....all from off the web Wow again!
Product : I called the lady who received these and she said they were fantastic and highlighted what a big quality colourful bunch they were.......Perfect just the reaction we had planed...Thank you, everybody including you ladies must be happy.
Service rating : There is a great amount of selection for decent prices.
Product : A beautiful selection of flowers.
Service rating : Flowers delivered in the evening and a nice selection
Product : A lovely bunch of roses and stocks in a good variety of colours, however after only 2 days they were wilted and dropping petals despite giving food and water straight away. :(
Service rating : Good, reasonable priced selection of what look to be beautiful flowers on the website. Fast payment and great text correspondence. Great service, would definitely use again!
Product : The recipient said they were lovely, but obviously I cannot rate this as if I was going to see them Iíd have taken flowers round in the first place.
Service rating : Good selection, alright price
Product : Expected a bigger bunch and the box was damaged in transit
Service rating : Very good selection and price
Product : Great condition and packaging
Very easy to use and a good selection of products from which to choose. Iíll use this company again.
Service rating : Flowers were beautiful hassle free online selection good quick delivery
Product : Flowers were beautiful hassle free online selection good quick delivery
Service rating : Ordering was very easy and good selection. Would like a card dropped through the door saying where flowers were left, friend said she only found out when a neighbour turned up. Also text message said it was left safetly outside the door, this should be worded differently, saying excatley where theyíve been left.
Product : Have not seen flowers, but friend said they were beautifull
Service rating : easy to use site, good selection at good prices
Product : My mum really liked them and they were delivered next day for free!
Service rating : Hi the service I received ordering online was very very good,it was easy to order,very big selection of beautifull flowers,what I thought was such a good idea was receiving messages of the delivery,cant fault Serenata and have already recommended to friends x family. Thankyou Sue
Product : Didnít see them until a week later and they were still going.
Service rating : Good selection of flowers at a reasonable price, easy to order, good tracking service on the day of delivery
Product : The recipient was very pleased with the flowers. Took a while for her to find the message and work out who they were from! Apparently it was written in a small font and located within the care instructions.
Service rating : Easy to order online, excellent delivery, good selection of prices and first class flowers. What more could you want?
Product : Even though I didnít see the flowers, my Mum was extremely pleased. She said they were beautiful and the smell of the peonies were wonderful. ALWAYS an excellent service from Serenata. Thank you
Service rating : In general good . However having used you before and been in receipt of your product. This time the experience was not so good. I identified that the recipient was moving house and specified that I needed delivery to be after 1.00p.m for that reason. They were delivered early morning and fortunately the estate agent was there at the time to receive them
I had received a bunch of peonies myself which I can only describe as out of this world they are beautiful and the display is amazing. I thought I was selecting the same to be delivered on this order but was somewhat disappointed when they arrived as they are not to the same standard as those I received. It may well be that you have another arrangement but I couldnít see another peony selection. So perhaps you could educate me with regards to your system so that this doesnít happen to me again as I would like to order again with you but with confidence of what I am purchasing.
Product : Reference above but the product itself is fine just not what I was expecting.
Service rating : Very easy to use, great selection, on time quick delivery, and very good prices
Product : For the price, a very pretty and full, carefully put together bouquet
Service rating : The website was easy to use, with a good selection of flowers, clearly explained and photographed. Prices seemed good, with opportunities to upgrade. Delivery went well, surprisingly, as Iíve always had bad experiences with Yodel before.
Product : The recipient tells me the flowers were pretty and well perfumed as described, but the arrangement had very short stems, making it impossible to transfer to a vase; she had to prop them in water in a bowl somehow. Also not particularly well wrapped and presented. The flowers were received on the Tuesday, some already wilting, and were basically dead by Friday.Disappointed, maybe it serves me right, you get what you pay for?
Service rating : Lovely selection of flowers and range of prices
Product : The recipient sent me photos - they looked lovely, so we were both very pleased
Service rating : Excellent website, I was kept up-to-date with the order and its delivery, excellent prices and selection, easy ordering from the U.S.
Product : My daughter received the flowers and found them beautiful.
Service rating : Great selection of flowers to choose from and easy to order from.
Product : Did not see the flowers but was told they were stunning.
Service rating : Quick easy ordering excellent product selection. Fantastic updates regarding order and delivery status
Product : Flowers received in tip top condition
Service rating : Good selection, great service, really liked the tracked order by SMS.
Product : Flowers look lovely. Arrived just open, and still opening!
Service rating : Amazing service with huge selection of flowers at a great price with super fast delivery! Very happy!!
Product : Amazing flowers
Service rating : Good selection of bouquets at a reasonable price for online flowers.
Product : Recipient said they were lovely but I did not see actual flowers.
Service rating : very good selection & simple to order
Product : outstanding quality & service second to none
Service rating : Apart from ordering going awry (I somehow managed to duplicate order) everything was straighforward. Kept well informed of delivery. Good selection of flowers available.
Product : Recipient was delighted with them.
Service rating : kept me informed the whole time regarding the status of my order by email. good selection of flowers to choose from, range of prices too.
Product : recipient was pleased with the flowers
Service rating : A good selection of flowers to choose from at a good price.
Product : The flowers didnít look like the picture on the website and a few of them looked like they were very dry and wilted already. I expected fresh flowers to be delivered. Shame.
Service rating : Great selection of creative and affordable bouquets
Product : Just received a note form the recipient who absolutely loved the flowers and is getting rave reviews from visiting friends and relatives.
Service rating : The flowers arrived fine, you had a better selection of flowers and were cheaper than many other companies - so many companies just had boring pink bouquets.
Product : Apparently they are absolutely beautiful and were much appreciated.
Service rating : Very easy, lovely selection
Product : Didnít see them or smell them but recipient very happy :)
Service rating : I needed to order flowers in a hurry - opted for Serenata Flowers as they had a lovely selection of bouquets at reasonable prices, and offered next day delivery. Found it quick and easy to order, and was really pleased to receive texts letting me know when the flowers had been dispatched and delivered.
Product : The flowers were for my mum and they made her day. She was really happy with the "huge bouquet of beautiful flowers", and she loved the colours - usually she likes all white, but she was very pleased with the splash of red and pink, and apparently the pink is a lovely "old fashioned kind of pink!?".
Service rating : Good selection of flowers. Would have liked to add wine but could not find a gift option for that.
Product : My sister who received the flowers said that they were lovely.
Service rating : Quality of flowers and delivery was outstanding, however a greater selection of cards (especially free ones) to send with the flowers would be of benefit in my opinion.
Product : Beautiful flowers well appreciated by the recipient
Service rating : Very easy to use, great selection and very nice service, made the order feel very unique and special, would recommend this to anyone
Product : Amazing bouquet was much better than the one shown in the video and she loved it, would definately recommend this
Service rating : Good selection and good prices. Arrived on time. Would not hesitate to use Serenata again
Product : Unable to comment as I have not seen the flowers but the feedback was good.
Service rating : A very simple and easy to use service with a good selection of products and prices.
Product : The recipient was thrilled with the flowers.
Service rating : Website easy to use and flowers arrived on time, but poor selection and baloon I paid for was missing.
Product : Flowers just ok, not like picture.
Service rating : Delivered prompt on time next day, great selection of flowers.
Product : Never seen the flowers, but feed back was excellent
Service rating : excellent website explained everything clearly, easy to use, flower selection was excellent spoiled for choice, value for money brilliant, next day delivery even on the most busiest day of the year, will be buying again
Product : beautiful, pretty, well sixed for the price and well presented was a gift for my mother and she loved it
Service rating : Wonderful website. Good selection of products.
Product : Good price range.
Service rating : Great company,fast delivery great selection.
Product : I would say they were between poor and good to be honest. The quality of the flowers were ok,but the size of the bunch was a fair bit smaller than I anticipated given the price and the appearance in the photo on the website. I could have bought a bunch from the stall on my high street or even in the supermarket next to my house for half the price and it would have been at least 3 times bigger!
My mother did love them and the colours were amazing though. It was just the size that was a little disappointing
Service rating : Excellent selection of flowers and nextday delivery.
Product : Flowers arrived in a box with instructions on how to care for them. Prompt service
Service rating : easy to use, good selection
Product : excellent feedback from recipient and arrived as scheduled
Service rating : The online payment system was terrible. I wanted to edit my selection and it seemed to confuse the system, which then told me my order hadnít been placed. When I finally did order my flowers, they failed to send me an email confirmation. I queried this via the online customer service email system. They responded within a few hours saying they had resent the email. This never materialised. I also received emails from customer services not actually addressed to me or regarding my order. Surely this breaches confidentiality and data protection?? My order did not arrive on the Saturday, as selected, it arrived a day late on the Sunday. I was extremely worried that the flowers were not going to arrive at all.
Product : The actual bouquet was good, once it arrived!
Service rating : Ordered online, very easy to use and lovely selection.
Product : Motherís day gift proved well worth it. Very happy with the product and lasted well too.
Service rating : Very good selection do like the site
Product : Flowerís were beautiful but expected them to be abit bigger for the amount i paid
Service rating : The Service is fine, easy to use and good selection.
Product : My first few orders where good but the last bunch of flowers I sent where a bit battered and didnt quite look like the photo. Some of the flowers where slightly bent. Apart from that I would keep using serenta but just disappointed as it was Mothers Day and I wanted to impress my Mum.
Service rating : Very good service and easy to order with a beautiful selection of flowers.
Product : Beautiful flowers as always, my mum was delighted with them.
Service rating : Brilliant service, the web site was simple and easy to use and had an amazing selection of flowers. The delivery all went to plan and the flowers arrived on time.
Product : I didnít see them personally but my mum (who they were for) said they were beautiful and very unusual which is great because I didnít want to get her the same old roses and stuff.
Service rating : Great selection on the website and good communication throughout the ordering and delivery process. Will definitely use again.
Product : Mum was over the moon with the flowers. Lots of brownie points for me!
Service rating : First time Iíve used this company and it certainly wont be the last. Good selection, excellent value and updated information available regarding order on website. Recipient very pleased with their bouquet - what more could you want/need?! Would highly recommend.
Product : Although i didnít get to see the actual bouquet my M-i-L was delighted with it - she commented that even the carnations & rosed had perfume - a very rare occurence these days.