Service rating : Great selection of creative and affordable bouquets
Product : Just received a note form the recipient who absolutely loved the flowers and is getting rave reviews from visiting friends and relatives.
Service rating : The flowers arrived fine, you had a better selection of flowers and were cheaper than many other companies - so many companies just had boring pink bouquets.
Product : Apparently they are absolutely beautiful and were much appreciated.
Service rating : Very easy, lovely selection
Product : Didnít see them or smell them but recipient very happy :)
Service rating : I needed to order flowers in a hurry - opted for Serenata Flowers as they had a lovely selection of bouquets at reasonable prices, and offered next day delivery. Found it quick and easy to order, and was really pleased to receive texts letting me know when the flowers had been dispatched and delivered.
Product : The flowers were for my mum and they made her day. She was really happy with the "huge bouquet of beautiful flowers", and she loved the colours - usually she likes all white, but she was very pleased with the splash of red and pink, and apparently the pink is a lovely "old fashioned kind of pink!?".
Service rating : Good selection of flowers. Would have liked to add wine but could not find a gift option for that.
Product : My sister who received the flowers said that they were lovely.
Service rating : Quality of flowers and delivery was outstanding, however a greater selection of cards (especially free ones) to send with the flowers would be of benefit in my opinion.
Product : Beautiful flowers well appreciated by the recipient
Service rating : Very easy to use, great selection and very nice service, made the order feel very unique and special, would recommend this to anyone
Product : Amazing bouquet was much better than the one shown in the video and she loved it, would definately recommend this
Service rating : Good selection and good prices. Arrived on time. Would not hesitate to use Serenata again
Product : Unable to comment as I have not seen the flowers but the feedback was good.
Service rating : A very simple and easy to use service with a good selection of products and prices.
Product : The recipient was thrilled with the flowers.
Service rating : Website easy to use and flowers arrived on time, but poor selection and baloon I paid for was missing.
Product : Flowers just ok, not like picture.
Service rating : Delivered prompt on time next day, great selection of flowers.
Product : Never seen the flowers, but feed back was excellent
Service rating : excellent website explained everything clearly, easy to use, flower selection was excellent spoiled for choice, value for money brilliant, next day delivery even on the most busiest day of the year, will be buying again
Product : beautiful, pretty, well sixed for the price and well presented was a gift for my mother and she loved it
Service rating : Wonderful website. Good selection of products.
Product : Good price range.
Service rating : Great company,fast delivery great selection.
Product : I would say they were between poor and good to be honest. The quality of the flowers were ok,but the size of the bunch was a fair bit smaller than I anticipated given the price and the appearance in the photo on the website. I could have bought a bunch from the stall on my high street or even in the supermarket next to my house for half the price and it would have been at least 3 times bigger!
My mother did love them and the colours were amazing though. It was just the size that was a little disappointing
Service rating : Excellent selection of flowers and nextday delivery.
Product : Flowers arrived in a box with instructions on how to care for them. Prompt service
Service rating : easy to use, good selection
Product : excellent feedback from recipient and arrived as scheduled
Service rating : The online payment system was terrible. I wanted to edit my selection and it seemed to confuse the system, which then told me my order hadnít been placed. When I finally did order my flowers, they failed to send me an email confirmation. I queried this via the online customer service email system. They responded within a few hours saying they had resent the email. This never materialised. I also received emails from customer services not actually addressed to me or regarding my order. Surely this breaches confidentiality and data protection?? My order did not arrive on the Saturday, as selected, it arrived a day late on the Sunday. I was extremely worried that the flowers were not going to arrive at all.
Product : The actual bouquet was good, once it arrived!
Service rating : Ordered online, very easy to use and lovely selection.
Product : Motherís day gift proved well worth it. Very happy with the product and lasted well too.
Service rating : Very good selection do like the site
Product : Flowerís were beautiful but expected them to be abit bigger for the amount i paid
Service rating : The Service is fine, easy to use and good selection.
Product : My first few orders where good but the last bunch of flowers I sent where a bit battered and didnt quite look like the photo. Some of the flowers where slightly bent. Apart from that I would keep using serenta but just disappointed as it was Mothers Day and I wanted to impress my Mum.
Service rating : Very good service and easy to order with a beautiful selection of flowers.
Product : Beautiful flowers as always, my mum was delighted with them.
Service rating : Brilliant service, the web site was simple and easy to use and had an amazing selection of flowers. The delivery all went to plan and the flowers arrived on time.
Product : I didnít see them personally but my mum (who they were for) said they were beautiful and very unusual which is great because I didnít want to get her the same old roses and stuff.
Service rating : Great selection on the website and good communication throughout the ordering and delivery process. Will definitely use again.
Product : Mum was over the moon with the flowers. Lots of brownie points for me!
Service rating : First time Iíve used this company and it certainly wont be the last. Good selection, excellent value and updated information available regarding order on website. Recipient very pleased with their bouquet - what more could you want/need?! Would highly recommend.
Product : Although i didnít get to see the actual bouquet my M-i-L was delighted with it - she commented that even the carnations & rosed had perfume - a very rare occurence these days.
Service rating : Great selection of flowers and delivered on time
Product : Mum was really pleased when she got the flowers, making a perfect mothers day gift
Service rating : website was easy to use, good selection of dates for delivery provided. I chose the Saturday before Mothers Day, after a fiasco last year with another flower company, so I had time to arrange something else if they didnít arrive. They arrived on the Saturday morning at 10.15am. I also received a confirmation email at 10.30 to confirm tey had been delivered!
Product : Not seen by myself but informed they were lovely and very unusual!
Service rating : It was very easy to place my orders for Mothers Day and there was a good selection of flowers to choose from.
Product : I didnít see the flowers but, both sets of Mothers loved them so Iíll take that as a big positive.
Service rating : Easy to use and lovely selection of flowers
Product : The flowers were lovely and arrived in the time slot asked for
Service rating : Easy selection and ordering process- delivered next day as promised. Recipient very pleased with standard of flowers, although delivery was left on door step all day as opposed to alternative for delivery location- could easily have been stolen.
Product : Beautiful arrangement- just as they appeared on line. Thank You so much- you made an 876 year old lady very happy to receive them
Service rating : Easy to order and good selection
Product : Recipient pleased with flowers
Easy to order & navigate the website. Great prices & selection of products. Issues with delivery - did not follow delivery instructions & then placed flowers in an obscure place with no note left to notify receiver of their location, it caused a lot of confusion & hassle.
Service rating : This was the first time I had use íSerenata Flowersí and I would highly recommend them from the moment I placed the order they kept me up to date.Such a wide selection of flowers and gifts to choose from I will definitely being using them again.
Product : The tulips arrived on time and presented very well.My friend was over the moon with them.
Service rating : Easy to use and good selection of goods.
Product : I ordered two of these posies for a cousin who was poorely and a friend whose father had passed away , unfortunately the quality of the two posyís could not have been further apart. The one delivered to manchester was beautiful but the one delivered to Penkridge very very poor. I had a few problems receiving help from the customer support but eventually after emailing several times and sending evidence of the poor posy received an apology and a refund . I think as I was told that the flowers had gone through 5 quality controls that perhaps this needs to be looked at as the difference between the two deliveries was unbeleivable.
Service rating : Fantastic communication, good selection.
Product : Recipient very pleased, beautiful flowers.
Service rating : Efficient, well priced and a good selection of flowers and gifts.
Product : Thanks
Service rating : First time of using Serenata flowers - I thought the website was quite easy to use and there was a good selection of reasonably priced flowers. I liked the video clips - wish every bouquet had them!
Product : The flowers were for my mother on Motherís Day - they arrived on time and she was delighted with them - commenting how fresh they were. So thank you!
Service rating : Ease of website use & good selections to choose from.
Product : Nicely packaged and good quality.
Service rating : The online service is very easy to use and the selection of flowers available extensive
Product : My mum loved her flowers
Service rating : Excellent selection of flowers. Ordering straight forward. Arrived on required date.
Product : Very good quality.
Service rating : good prices and good selection of flowers
Product : delivered in good condition. good to get dispatch and delivery confirmation
Service rating : Easy to order, good selection and arrived as promised.
Product : Present so I didnít see them but my mum was pleased
Service rating : Great selection and a reliable service. Thank you
Product : It was greatly admired by the recipient
Service rating : easy to use. good selection
Product : whilst i personally havent seen the gift i have been told they were beautiful and really cheered up the person they were sent to.
Service rating : Great selection. Great prices and service always excellant
Product : Flowers always fresh and arrive on time :-)
Service rating : Quick and easy website and a wide selection of flowers.
Product : I bought the arrangement ítwilightí for my aunts birthday and she was very happy with them and described them as íbeautifulí will defiantly use them again!
Service rating : Ordering is made easy with good clear images of the different selections available. Very competitive pricing and flowers were delivered in the time specified.
Product : The flowers looked exactly as in the picture and lasted ages. Great value for money!
Service rating : Easy to use and great selection of flowers.
Product : The flowers looked beautiful. A few hadnít opened but then this would make the bouquet last longer so no complaints! My aunt loved them- very, very happy.
Service rating : Great selection at affordable prices.
Product : Excellent value
Service rating : Great value, great flowers, great selection!
Product : Fabulous!
Service rating : Good selection and delivery service at reasonable prices
Product : My wife was delighted with roses that were delivered.
Service rating : Easy to order, good selection to choose from, sensible pricing.
Product : The flowers havenít lasted more than 5 days, which is very disappointing. The stems were cut, the food added and the water has been refilled as necessary.
Service rating : Great Selection, Great Prices
Product : The Recipient absolutely loved them
Service rating : Easy to order and good selection
Product : I can only go by what the recipient has said.
Service rating : They have a good selection of flowers easy to order and deliver when said.
Product : my sister says the flowers were lovely.
Service rating : good selections reasonable prices and keeping customer informed with progress of orders.
Product : as far as I know friends that have received flowers have been very happy with them
Service rating : I had not used Serenata before, but I am glad I did! The website was easy to use, and the selection of flowers was excellent, well displayed, and good value for money. .
Product : The recipient of the flowers was delighted - and so therefore were we!
Service rating : Very prompt, lovely selection, quick and easy service, reasonable prices and love the next day delivery. I will definitely use again! Thank you
Product : Beautiful
Service rating : easy to use web site.good selection with temping special offers. the price is what you pay. no hidden extras like delivery. will use again.
Product : a very bright and jolly collection which arrived in good condition. lilies in bud, as promised. gift to a friend who was delighted.
Service rating : The website is easy to use. A good selection of products are offered. The flowers were delivered / arrived on the day requested. Prices are reasonable.
Product : Recipient informed me that the flowers were beautiful.
Service rating : Easy web site to use wide selection of flowers. Will use again
Product : Flowers are still around three weeks later thatís amazing
Service rating : I have always had a fantastic service from Serenata - reliable, prompt and they always have a great selection of flowers to choose from. I have recently moved to New Zealand and it is good to have a reliable service to use to send flowers home.
Product : My sister was delighted with them - very unusual and a beautiful colour.
Service rating : Really good selection and great prices too.
Product : My girlfriend loved the flowers although when she was moving them she got some of the dye on her hands.
Bury St. Edmunds
Service rating : Brilliant, easy and affordable. Good selection. However, was inundated with product emails afterwards which is annoying. I bought flowers for a funeral and was not looking to buy more flowers. Acknowledgement of sale is fine, flooding my inbox with promotions is not.
Product : Beautiful. The recipients were very grateful and thought they were beautiful.
Service rating : This was the first time I have used Serenata, will certainly use them again. There was a good selection of flowers, the website was easy to navigate and delivery instruction was followed.
Product : Flowers were fresh and in bud. The recipient was very pleased with the quality.
Service rating : The service was easy to find on the internet and the site simple to understand and use. The selection available was all that I required and it will be the first site I go to for future flower deliveries. Thank you.
Product : I did not see the actual delivery and have not been told that it did actually arrive. I would not have expected acknowledgement under the circumstances but trusted the service provided. Again thank you.
Service rating : Good selection of flowers and reasonable prices. The flowers I ordered were delivered in excellent condition on the day specified.
Product : Very good value. Feedback I received from the recipient was that the flowers look really lovely.
Service rating : Huge selection of flowers to choose from and very reasonable prices. I ordered from the US to send to my family in the UK and arrived the next day as promised.
Product : My Aunt was thrilled with her flowers.
Service rating : Nice selection, however, a little too much green. Some of the leaves overshadowed the beautiful flowers.
Product : Very happy with the service.
Service rating : There is a very good selection of flowers and other gifts I found it very easy to use and ill be using it again
Product : The Amazonia was amazing they look as good as they do on the pic my mum loved them
Service rating : Good selection to choose from. Easy to navigate and well presented web pages. I liked the text updates about my order.
Product : This was a birthday gift for a friend who lives some distance from me. She called me to say she was thrilled with the gift. :)
Service rating : Easy to order, good selection and delivered on new years eve as promised.
Product : My sister was thrilled with her flowers and said they were beautiful!
Service rating : Great Service. Good prices. Very good selection. Easy to follow on line ordering.
Product : These were for my sisterís birthday who thought they were gorgeous when they arrived. She sent me a picture as I didnít know what they looked like and I have to say I was very pleased with them also. She used them as her Christmas table decoration.
Service rating : Very easy to use website, clear, user friendly, good selection of flowers.
Product : I didnt personally see the flowers, but the recipient said they were beautiful!
Service rating : delivery very promt. also very east to order and pay for your selection. I will definatly use this company again.
Product : My daughter was very surprised with the flowers and tells me they are beautiful. Carnations are her favourite and red ones so seasonal for Christmas.
Service rating : Good old fashioned ícustomer comes first, and is very important to usí attitude. What a refreshing change to feel valued! Competitive prices and great selection.
Product : Although I havent personally seen the flower arrangement, our friends were thrilled & said that it was absolutely beautiful.
Service rating : Service and value was excellent - Ordered from Australia for a dear friend who is very ill, selection, value, and delivery were everthing we could wish.
Product : The feedback from our friends was thoroughly delighted with Amozonia, while the first order of flowers was so fresh, young, and lasted for ages.
Service rating : Good system, good selection, can be relied upon
Product : Canít say excellent as we never saw the delivery but our receipents said the flowers were wonderful.
Service rating : a very good service with a very good selection of flowers
Product : loved them !!
Service rating : Sent the Grandissimo selection for my mum for Christmas and they arrived as promised but were very poor and nowhere near value for money. If that is the top of the range largest bunch they are sadly lacking.
Product : The ravishing red Grandissimo was poor according to my sister who saw the delivered flowers and she said she could have bought the same for a third of the price maximum and I was ripped off. This was a Christmas present for my mum and I feel embarrassed. Iíve ordered more flowers for tomorrow through Serenata on behalf of my son for his Nan but wish I could cancel because Iím not sure what theyíll be like now.
Service rating : Delightfully easy site to use with a great selection of competitively priced arrangements and gift ideas
Product : The feedback from the receiver was that the arrangement was absolutely lovely
Service rating : A great selection of flowers & a good selection of price ranges to suit every pocket, i was kept well informed of when the flowers would be delivered.
Product : the "MORNING CHILL-DeLuxe" is a beautiful selection of flowers and they also smell very nice, it is obvious that they will last for quite a long time.
Service rating : great selection/ follow up service excellant
Product : my friend said the flowers were beautiful
Service rating : amazing selection and communication about delivery
Product : my daughter showed a picture of the beautifull bunch she received
Service rating : Easy to order from USA and good selection of flowers.
Product : I called and found put that the flowers were beautiful, fresh and my friend was very happy , will use this Company again
Service rating : what looked like a good selection although not so great flowers
Product : Not great and not as fresh as I would have expected
Service rating : Ordering and payment fine . The site was easy to navigate. Product selection good.
Product : The recipient was delighted with the unusual make up of the bouquet and was most amused by your detailed care instructions.
Service rating : easy to order and lots of selection
Product : roses were lovely and notice of delivery a great idea.
Service rating : Good Offer on extra follwers but poor selection of cards to go on followers, Great Delivery will use again
Product : The followers were lovley but the roses started to die after 3-4 days while the Fressia lived on for 12 days.
Service rating : Delivery very much less than 24 hours after the order was placed, which is excellent service. Beautiful selection of flowers, but I only wanted a single rose for a particular reason. It was nice to have a choice of 3 colours
Product : The rose was sent as a loving thought to my recently bereaved friend. I didnít expect her to get in touch straight away, in view of the circumstances, so I am assuming that she was pleased.
Service rating : Excellent selection & Web site well set up for this newcomer to use.
Really appreciated the ífree deliveryí.
Product : These were for my friend who said they were an unusual and lovely selection.
Service rating : I think that Serenata have a good selection of flowers available The information I was given regarding delivery was excellent.
Product : The bouquet was exactly as described in the picture on the web site
Service rating : Although I had selected the slot that is available all day the flowers turned up at 5pm which left my mum thinking she wasnít getting a birthday gift from me. She was also disappointed with the quality of the bouquet considering you can get a better selection from the Tesco Finest flower range
Product : I was very disappointed with my order. In the image the flowers looked so much more desirable and a few of the smaller blooms were dead. I will think twice before using your services again
Service rating : So easy to order fabulous service and a fantastic selection to choose from
Product : Flowers were just like the picture on web site. Made a real change to be able to order such exotic flowers at a great price. My mum absolutely loved her bouquet and they arrived on time on her birthday.
Service rating : I send my aging parents fowers for anniversary, they say lovely flowers but only lasted 4-5 days. For Mumís birthday they were embarrassed but felt I needed to know that it was a very poor selection of flowers.
Product : See above
Service rating : The website was easy to navigate and there was a good selections of bouquets to choose from. The next day delivery service was great too.
Product : According to my sister who was the recipient the flowers were lovely with a great selection of colours.
Service rating : Website is easy to navigate, notification emails sent in a timely matter, great selection of florals and gifts.
Product : I didnít see it myself, but my mother said it was full and healthy looking.
Service rating : I only use Serenata flowers and am always impressed with the quality of the flowers, the selection they provide and the prices they charge.
Product : My grandmother loved her flowers and they brightened up her day.
Service rating : website is easy to use. Nice selection of flowers and gifts reasonably priced and it always arrives on time.
Product : havenít seen the goods for myself but the recipient was effusive in her praise. This has been the case with every bouquet from Serenata
Service rating : Easy to use web, lovely selection of arrangements, reasonably priced
Product : ordered twice now for my Mum, who has always said the flowers are beautiful, even though Ive never seen them
Service rating : Easy to use website, good selection of reasonable priced flowers
Product : They were a gift so Iíve not seen the bouquet