Get your jungle jive on at Club Tropicana Ė Ďcos these showgirl heliconias sure know how to party. Big, bold shapes. Big, bold colours. Big, bold impact.
Service rating : Really good value, simple & quick to order- & good quality flowers
Product : A bit different-& better for hay fever sufferers!
Service rating : I was delighted with the whole process of buying flowers from your company. I loved the way you kept me informed by e mail AND TEXT during the whole transaction and it was very reassuring to know that the flowers had arrived and the time included too. Thank you. I will certainly use you again.
Product : I haven seen the flowers yet or had a photo sent so I canít comment on this as yet.
Service rating : Excellent
Product : Excellen
Service rating : Box damaged,,but deliveryman waited while I checked contents were o.k
Product : But expected a few more flowers
Good service, however, the flowers were delivered too the wrong house so my mum did not receive her flowers
Beautiful, delivered very promptly. I will definitely use Serenata Flowers again, and recommend them to my friends.
Service rating : Good use of messages and emails to inform me of flowers
Product : Lovely flowers. Exactly what I expected
Love selection and choice of more unusual flowers
BEAUTIFUL FRESH FLOWERS
Service rating : Excellent company and service
Product : Excellent product - just what i was expecting
apparently very good!!
Service rating : Fantastic service, easy-to-use website, full tracking of delivery,wonderful flowers!
Product : Very impressive display of flowers, and good value.
Service rating : Prompt and effective as described
Product : Beautiful flower
Service rating : I am always so impressed with the service ...canít fault it.
Product : The flowers were gorgeous ... my sister was totally blown away!
Didnt realise it was that big
Service rating : Swift & smooth transaction
Product : The flowers were characterful, but didnt last as long as hoped.
Service rating : Information provided was good.
Product : My sister loved the flowers.
Excellent vase and compliments the flowers very well. Highly recommend.
Ordered online. Specified time and address. Delivered without a problem. Excellent feedback from my mother. Would definitely use again. Thanks.
Really good service,Kept informed of delivery etc.Flowers exactly as advertised. We will use you again,without doubt. Thank you. Ruth Bateson
Service rating : Appreciated the texts and the delivery was ínext dayí as stated.
Product : Havenít seen the flowers, but have been assured by the recipient that they were very good.
Service rating : Brilliant service- particularly loved the sms update for delivery!
Product : Beautiful at great value!
Service rating : they are brilliant flowers were stunning very good value for money, excellent service, they kept me informed every step of the way
Product : superb flowers fresh beautiful very pleased
Service rating : Easy to use,kept informed from order to delivery.
Product : According to the recipient "The most beautiful exotic flowers they have seen".
i got a text message they had got my order
Excellent service and kept updated at all times.
My order was promptly delivered and flowers looked exactly as on the order photo. Great.
Service rating : Great communication letting me know by txt all steps and when they have been delivered.
Product : The recipient said they were lovely. Unsure about the size they received as I know ístandardí sizes are sometimes small.
Excellent and informative
Service rating : Arrived on the day, well packaged and looked nice
Product : Arrived on the day, well packaged and looked nice
Service rating : Ordering something different to a standard bouquet was made simple, and the process very smooth.
Product : Really beautiful and a great unusual gift.
Service rating : The friendly staff made the purchase so easy.
Product : Very pleased with the flowers and the professional way they were arranged, the recipient was extremely happy the presentation.
Service rating : gorgeous flowers, kept up to date with delivery just perfect
Product : will defo recommend and use again
Excellent service, will use again!
Service rating : Standard of flowers, information and organisation seems very good.
Product : I didnít see it, but the recipient was pleased.
The recipient was over the moon with the product. Very pleased.
Nice to have the choice of an extra little fun something at not too high a price.
I would rate this fair if that were an option because the photo I saw of the actual vase delivered was unremarkable though apparently functional.
Isle of Man
Reported as good
Service rating : Really liked the ease of online ordering and liked the update text mtessages
Product : They were for a friend so Iím not sure! But we liked them!
Didnít get it
website really complicated to use - was unable to book flowers and hamper together though this was not clear. dont like the email only customer service element - i justed wanted to call someone to get it sorted out - emailed 3 times for separate queries. when i did finally get a call, the agent was really helpful.
Bury St. Edmunds
Flowers were delivered but placed behind dustbin. No notification was found until two days later where it had been scrunched into the door letter box and not pushed through so did not show. Flowers were found 24 hrs after delivery! I did write a comment twice to Serenta onweb site, had response to say received but no comments. Fine! good thing there are other suppliers!
Ihave not been able to see the flowers but have been told that they were beautiful lilies
Very Impressive service, and the reciprient, was thrilled with the flowers
Excellent service and beautiful flowers
Service rating : Delivery as promised on time.
Excellent variety and choice of products
very competitive prices
Product : Amazonia was a birthday gift for my mother who lives in the UK. She was so delighted with the unusual flowers not like the normal bunches you would buy in the shops. The product was on offer which made the buy even better value. I was over the moon worth this purchase and my last Purchase from Serenata flowers and will most definitely be using their services again in the near future.
Service rating : Good communication
Product : Alway good value
Service rating : Iíve used Serenata about 6 times now & always found the flowers fresh, in good condition & well packaged. Good communication up to & including delivery.
Product : Good, bright, cheerful selection purchased for my wifeís birthday & received with delight.
Service rating : Flowers delivered and of excellent quality
Product : Birthday flowers gift - recipient delighted
Service rating : the flowers were left in a suitable place even although there was someone at home , however I would have thought that note would have been put through the letterbox to let the customer know where they were
Product : The flowers were well received and I was told they were beautiful
Service rating : everything went without a hitch - good to be kept in touch with progress of order
Product : recipient overjoyed with delivery
Service rating : Excellent service, kept me informed all the way.
Product : Did not see the flowers but the person that received them said that they were exotic and beautiful .
Absolutely fantastic service. Have already recommended to friends
Service rating : Excellent service as always
Product : My friend loved the bouquet - thank you.
Service rating : Great service.
Product : Satisfied - could be a fuller bunch.
Service rating : Easy to use website, good prices especially if offers are on, great that delivery included - that makes a big difference and updates on dspatch and delivery r great. Crunch is if you need more personal, non automayed dealings with customer services....either no reply orgeneric email responses..but I guess thstís what keeps the prices down. Iíve used the company about four times and always look here before anywhere else and price has a lot to do with that. Also, the pictures are based on the regular bouquets not like nearly all other companies which use pictures of luxury bouquet so you donít really know what you are going to send but you do with Serenata
Product : Recipients always happy and often send me photo.
There is a problem tho with website cos the voucher box when you pay does not appear.
Service rating : Did what it said on the website.
Product : Unusual tropical arrangement in perfect condition even after being left outside residence. (as requested on delivery option)
The first flowers sent to my daughter were not very good,but on sending an email to say the flowers had arrived broken a fresh lot were sent the following day and were lovely,so an excellent rating for fixing a problem quickly and efficiently
Service rating : Very impressed. Arrived when they said and texted to confirm all stage of delivery
Product : Lovely flowers
Speedy and simple
Service rating : So helpful to know that serenata are reliable
Product : Very impressed with quality
Service rating : Some problems when entering information in online form.
Product : Flowers only lasted 3 days. I have ordered the same product from you several times before and the flowers have lasted MUCH longer. Very disappointed. I had ordered them as a thank you for my aunt, with whom we were staying for 4 days, and the flowers were nearly dead before we left!
Service rating : Excellent service from beginning to end.
Product : Stunningly beautiful and still looking good a week later.
Service rating : Delivered on time when promised
Product : I was told that the flowers were lovely. Thank you
Service rating : Quick and very useful
Product : On arrival one if the flowers was completely broken
Service rating : Faultless service, helpful company, very easy to use with excellent website
Many thanks and rest assured I would always use your company
Product : A really beautiful bouquet, I actually visited the recipient so saw the flowers a few days after they were delivered I could,hardly believe that they were so exotic for the price I paid.
Service rating : From the initial ordering of the flowers from Serenata Flowers, their communication was very prompt, clear and concise. At each stage when there was a problem delivering the flowers they responded quickly to each email. And on the fourth day they refunded the money without quibble.
Product : Problem delivery the flowers
Service rating : great service
Product : amazing!
Service rating : The company kept me informed about delivery and the flowers arrived safely
Product : The flowers were beautiful and the recipient delighted with them
Very effective and the greenery set the flowers off to perfection.
Service rating : The tracking service is a nice touch - particularly re-assuring when flowers are ordered as a gift.
Product : I was worried that the "basic" arrangement might not have much impact - it does!
This is a great site for me- have problems sometimes ordering online. The recipients have always been delighted.
Service rating : box squashed - flowers broken
Product : as above
Service rating : See previous comments.
Product : See previous comments and I especially llike Amazonia as they are different and look in place in either a modern or traditional setting.
The card itself was lovely however I didnít think it would just be my message on a sticker. Would have been nice if the message was printed on the actual card. However seen as the flowers were so nice it was okay.
Service rating : Excellent communications
Product : I havenít seen it! But recipient said the bouquet was lovely.
Service rating : Amazing service and value for money
Product : Could not believe how efficient the service was and what good value for money
I am extremely impressed - so much so that I would like to have a link to Serenata Flowers on the website I write for - totally4women.co. The service was superb and the flowers beautiful. I particularly liked the way they contact you to tell you the delivery is en route, and that it has been delivered. Faultless.
My mum didnít mention this
Service rating : An excellent service would certainly recommend it
Product : Using the words of the lady receiving them "Outstanding"
Service rating : Brilliant
Product : Brilliant flowers. Will order again.
flowers delivered without message[card was empty] tried several times in a variety of ways to contact them without success would not use them again or recommend them
Service rating : Brilliant service and great that you are kept up to date with when the flowers have been despatched and delivered.
Product : Feedback I received from the person who received the flowers I sent, was extremely complimentary and so I will definitely keep using SerenataFlowers.
Service rating : Great price and delivery and automated messages..5 stars BUT minus stars on customer service etc..had problem with website, sent two messages about this but was never responded to, never addressed it. Normally this would turn me away but flowers, price, delivery and updates all excellent so staying at the mo. Oh also discount voucher on this occassion didnít work but no confirmation or reason on site.
Product : Amazonia bouquet..Beautiful product at excellent price. Piece of the exotic. Different to the norm.
Service rating : happy to use am repeat customer
Product : recipient said it was nice
Service rating : They deliver when arranged and reply to emails promptly
Product : very pretty
Service rating : Excellent service, quick and easy, highly recommended site
Product : Flowers were delivered in a beautiful box, on time and were fantastic.. will use again
Service rating : Took a while to order but got there in the end
Product : Havenít seen them
Flowers were a day late despite advise from sender this would happen.
Lovely flowers and good customer service
Service rating : Great.
Product : Birthday flowers for my daughter, excellent, her words, amazing flowers. Feedback throughout the ordering and delivery stages, fantastic service would highly recommend.
Service rating : Good sevice and kept us informed
Product : Fantastic flowers
Service rating : I had a problem with a card which I did not order but this was corrected promptly.
Pleased to receive email regarding delivery.
Product : Have not seen flowers, sent to a friend.