Like an indie-pop tune of pure happy pleasure, bubblegum pink and creamy white carnations dance in eyes-half-closed bliss around tiny stars of gypsophila. A smile that says happiness is made of this.
Service rating : Excellent tracking info - really useful and reassuring
Product : Will use again Thank you
Service rating : I live in France and used your company to send flowers for my friends birthday.
you kept me up to date on delivery etc and am very pleased with the outcome
Product : I didnt see the flowers but my friend said they were beautiful.
The service was fantastic. They kept me up to date with the delivery. I was very impressed.
Service rating : I thought that they did a very good job of notifying me as to when things would arrive.
Product : My girlfriend was very pleased
Service rating : will use again
Product : will use again
Service rating : Very happy with the service
Product : I didnt see the flowers as I ordered them on line but the person I bought them for were delighted with them. Thanks again
I did ask for one, but didnít see it, -- I think it was just fine!
Service rating : Great Service
Product : Lovely Flowers
Service rating : Excellent
Product : Very Nice
Excellent service will use this company again. Thank you
Service rating : Very satisfied good customer relations. Very efficient.
Product : Only viewed them on line but friend,was,thrilled with them
Service rating : Efficient, professional and kept us fully informed at each stage of the transaction.
Product : Recipient was my blind sister and whilst unable to see the flowers nevertheless commented on how nice their fragrance (and passed on her husbandís view that they looked very nice1)
Excellent service, great flowers, delivery to time with continuous up-dates. Thank you.
excellant service. i was informed by text and email every step of the order even to say delivery
Service rating : Efficient delivery, good communication and great value
Product : Quality fresh flowers
They was not delivered
Service rating : Good service from ordering through to progress and final delivery
Product : Nice
absolutely tiny for the money it is not value at all
Beautiful flowers at affordable price
Service rating : Excellent service,
Product : my wife has been pleased with all the flowers i have ordered from Serenta
Service rating : It is acceptable but your key representative is your delivery gent. Should he not have a company embossed health and safety jacket? Oh, forget the fluorescent jacket bit.
Product : Do they appear to be better arranged and of a better quality.
Service rating : Excellent, good service, well executed.
Product : The lady who received the flowers rang me to describe what she had received, she said her house was dark (she is having a new roof put on), the weather was overcast and miserable and when she opened the packaging, the flowers lit up the room they were so beautiful. I would say that was excellent service wouldnít you. There are also 3 buildings with the name The Old School House in that area so to find it first time was also extremely good.
Service rating : I didnít use seranata flowers, theyíve been spamming me with email for weeks.
Product : Didnít use them, they spam me, I certainly wonít start now.
Service rating : Invaluable service
Product : Recipients confirmed quality and value...thanks
Service rating : very fast and good service
Product : the flowers where there on time for mums birthday i was very happy with them thank you
Service rating : Very good & prompt service...very good communication, especially as I am an overseas customer.
Product : Iím told by the recipients that the flowers were lovely
Service rating : No response to emails that relate to complaints
Product : Recipient likened product to a 2.99 bunch from Tesc
Service rating : Easy order online and swift delivery.
Product : Items received in excellent condition.
Service rating : Excellent service
Product : Lovely fresh flowers delivered the next day.
Service rating : Good service they kept me informed by text
Product : Very nice fresh flowers
Ann __AND_ Bill
Service rating : Efficient service
Product : Good descriptions on the website and plenty of choice of flower arrangements
wrong card ,but card recieved top class
Service rating : Fast delivery, although pricy.
Product : Not quite the same as in the photo; probably will look nicer once they bloom.
Service rating : They do exactly what they say they will - very refreshing this day and age!
Product : Flowers beautiful, delivered on time, wife happy. What more can i say!
Efficient, prompt service and the flowers were appreciated
Service rating : The web page was well laid out any easy to get around and made it easier to choose way I wanted and delivery was on correct day and at time I had asked for
Product : The flowers were beautiful and the arrangement of them was perfect the person who got them was over the moon
An excellent floral display and first class service. Thank you and I would certainly use this service again.
Service rating : Service good good communication from company to customer
Product : Flowers where very poor quality for the price I paid
Very with the way it was dispatched quickly
Portage la Prairie
Service rating : Prompt and efficient service - thank you!
Product : I understand the flowers were beautiful and my sister was very pleased with them.
Gather from my Aunt, the recipient, that the card was lovely.
She loved the pralines as well
Service rating : Flowers left were completely the wrong order. The colours were typical for a funeral, and were for my 89 year old aunt, who lost her husband a short while ago. The colours upset her. Then, trying to complain led me to a system that precluded situations like ours- I am 202 miles away from my aunt- and could not get photographs to add to an e mail. Eventually, someone with some compassion agreed to deliver the correct flowers this week, thus satisfying me, although the initial experience was not at all good.
Product : Not yet seen this ordered arrangement- Pleasure is Mione was the order, not the dlivery, so cannot comment until the correct order is received by my aunt on Thursday of this week
Sent 6 e mails regarding flowers sent to our daughter for wedding anniversary which were disgusting all I got for £23 was 3 carnations 3 stems of spray carnations and rest gypsophila which I could of got at local shop for £5 the flowers were not healthy ones at that. I have sent photos as well but deny any complaints or photo not happy at all.
Service rating : First time user for this company, great service & will definately use again. First port of call next time.
Product : Mum loved them so I was very happy.
I ordered flowers on behalf of my 85 year old Mum to thank her friend for a break away in Yorkshire. I received texts to inform me when the flowers had left
and when and how they were delivered
Service rating : Delivery as stated and communication good.
Product : Not many flowers for money paid, some stems arrived snapped. Not many of them opened, dissapointing. Will not use again.
Isle of Man
Service rating : They arrived on time as expected
Product : I bought flowers for motherís day. I called & saw her - the cost of the flowers delivered was £27. Iím being generous when I say there was about £5 worth of flowers in the bouquet. On the positive side - they have lasted well.
Service rating : Very quick + stress free ordering service.
Product : Lovely + well presented even though i didnt see the product myself my auntie was thrilled.
as always a reliable service
surprise to open front door to have box opening of it conntaining array of nice smells,is all iveíbeen told,other than that thanks.
Service rating : Did not deliver flowers on Motherís Day!!!!
Product : Cannot rate product as it never arrived
Service rating : Website crashed, kept altering delivery date and very slow on delivery
Product : Flowers looked nothing like what I ordered!!
Service rating : Unhappy with product, when I complained, I was asked to send photographic evidence of this - by which point my wife had already placed the flowers into vases and there was no way of taking a photo of the original presentation.
Will not be using them again.
Product : Product that arrived was of low quality and very poor value for money. I would have got an equal level of product from the supermarket (I know that because I work in a supermarket) - so am frankly stunned that this product came with such a price-tag.
Really easy website. Will recommended to family and friends
Service rating : Very happy with the service
Product : I didnít see them
Bury St. Edmunds
Service rating : I have emailed over a week ago to say how bad the flowers were etc and they have not even replied back.
Product : No where near worth the money. Some of the heads of flowers were broke. Looked nothing like the display. It was very embarrassing having them sent to my mum, a £3 bunch of carnations looked better. Like I said In my email I should of been refunded, cannot believe I was charged £27.98 for this its disgusting
Service rating : Delivery late and no form of compensation offered. Not good enough.
Product : I have recently used serenta 3 times the first order was delivered a day late, although an apology was made I did not feel that was sufficient. The following 2 orders were on time however the value for money was extremely poor. I will not use ur service again, I would prefer to contact a local florest and gain better value for money.
Service rating : Brilliant - says what it does on the site! refreshing.
Product : Brilliant - says what it does on the site! refreshing.
easy to order and arivied on time
Service rating : I ordered mothers day flowers to be delivered on a saturday before mothering sunday. I emailed to say they didnít arrive. No response. I had to send my elderly father out to buy more the flowers were not delivered until Monday. There was no response to my emails and no phone number to contact the company. My mother tried to refuse the flowers as they were of a poor quality. Not happy.
Product : Please use this space to let us know what you think
or leave blank if not applicable
not a nice design on the front
Service rating : Excellent communication regarding delivery and problems with card.
Product : flowers were fine rather than exceptional but well received.
I always order from seranta and the flowers they delivered to my mum were all damaged and battered I am considering not using them again
Service rating : excellent service booking system easy quick delivery friendly service
Product : The flowers were very fresh and nice , however , the bunch was very small.Much smaller than when I have used previous florist services online and for similar price.
This would discourage me from using you again service was good but not value for money with flowers provided
the customer care and response to an email re ordering problem was quite quickly resolved and I was impressed to be notified that the flowers were delivered etc. but the ordering for 2 separate mothers in different parts of the country at the one transaction was difficult. I will look here first the next time i order flowers!
Fantastic service but it wold be nice if it were easier to order for more than person from the website. It was easier to make three seperate Mothers Day transactions!
wrong name on card so orders probably got mixed up
Good range of flowers, affordable prices, easy to navigate site and place an order. Order arrived on time and the receiver was very happy with the flowers. I like the email confirmation of when the flowers have been received, although on one of my orders this was a bit slow and I received confirmation the day after delivery.
Service was good & delivered on time
Service rating : Good service for what I paid for the flowers such a small bunch
Product : Quantity was not good picture looks like a bigger bunch
Service rating : Theservice was excellent
Product : The flowers were very pretty and of nice quality although a little expensive for the amount of flowers
Excellent service. My Mother was very pleased with the flowers and said that they "looked delightful". Will definately use SerenataFlowers again.
Service rating : Very good service, but see comment below.
Product : The photos of the flowers on the website showed more than 1 bunch of what was actually sent for the price, giving a false impression of value.
slight problem with delivery did not wait for mum to open door just left flowers on doorstep although mum is ninety it only takes her a few seconds to reach the door
Service rating : Excellent.
Product : Excellent.
When there was no card packed in the box a nonsensical excuse was offered. Pick them up on it and they then offer a £3 apology.
Service rating : I use Serenata a lot for flowers and have never been let down by them with a bad bunch or late deliveries. Many thanks.
Product : My mum really liked them and theyíre still alive and look fresh 6 days later.
Mam said she enjoyed the chocies.
I selected the free Motherís day card to go with the flowers but they charged me for the £2.99 one, I complained but they said that there was nothing they could do. Itís back to M&S for me.
It was ok but not worth the money.
Service rating : very good
Product : the flowers very good
Service rating : Easy to use. great emails on progress of order
Product : We were told the flowers were lovely.
Service rating : excellent, delivered promptly
Product : Didnít see the flowers myself, but mum loved them.
Service rating : Good price delivered as promised on time
Product : Recipient was very pleased
Service rating : Arrived on time
Product : Embarrassed by how few flowers in boquet
Service rating : Good range of flowers and plants at a competetive price. Good delivery options available.
Product : Nice display.
Thank you for a very efficient service,my mother said the flowers were lovely.We will be using you again in the near future......Regards Pete & TC
great service lovely flowers delivered on time thank you
Will keep on usuing your service. very good..............
The balloon out did the flowers
Service rating : The message I wrote to accompany the flowers was not with the delivery.
Product : I thought the bunch of flowers was a little on the small side but quality was good.
Service rating : Flowers were delivered when they were supposed to be and looked beautiful by all accounts
Product : Both recipients were very pleased with the flowers and said they were lovely
Service rating : service okay, flowers bad .
Product : very poor flowers, almost dead when my mother received them.I have already complained to you and would like a refund.
Service rating : The service was good - unfortunately the product was not
Product : I have made a complaint asnd hope to hear back soon.
Service rating : ..
Product : ..
Little bit slow (accepting it was Motherís Day), but 4pm seems still quite late...