Service rating : Ordering was very straightforward and easy. I would use this company again
Product : The flowers were beautiful!
Service rating : Fast and efficient service
Product : Recipient appeared to be pleased with the flowers but did not comment on condition and as it was someone I do not know very well, I could not ask what she thought.
Service rating : I had some hiccups with the order. First of all, I placed the order and paid by Paypal. However the payment did not seem to register with Serenata. They emailed me straight away and when I sent them the Paypal email the order went through. I thought that their message system worked well (although I could have done without the hassle as I was preparing to go on holiday). The day before delivery (18 August) I received an email just after 3.30pm to explain that they had run out of Stocks for the "Roses and Stocks" bouquet and asked me to choose another bouquet of similar value by 6.30pm or have a refund. Thankfully I receive emails on my mobile so I saw this in time to take action and choose another bouquet, but some people would not have been so lucky and they may not have discovered the problem until it was too late to do something about it. I found that the communication from Serenata was good but for the above reasons I can only give a "good" rating.
Product : My Mother was thrilled with the substitute bouquet and commented on how fresh the flowers were. Thank you.
Service rating : Delivery prompt as promised
Product : Flowers lovely on delivery but dead within the week. Extremely disappointed with flowers. Shall not be using Seranta again and shall advise friends the same.
Service rating : fantastic service
Product : flowers arrived in perfect condition and on time lovely
Service rating : Very good and reliable
Product : My cousin was delighted with the flowers.
I changed the message on the card I had ordered via the "edit" service on the order confirmation the day before delivery, yet Serenata Flowers failed to change that too.
Service rating : Please see below
Product : The flowers were nearly dead but after my daughter reported this to you and sent photos your service was excellent and you refunded my money straight away
Again a wide choice
Service rating : Very good communication, delivered on time.
Product : I actually saw these as I visited my friend a few days after they were delivered. Bouquet a little small, but I guess that is reflected in the price.
I havenít seen it but it was warmly received
Service rating : Iíve sent numerous messages about this item - I keep going around in circles with the answering service.
Product : They were dead two days later
The recipient was very pleased with the flowers.
Service rating : The recipients re-action was íThank you for the beautiful flowersí. that for me says it all!.
Product : The delight in the recipients voice told me the flowers were as good as Iíd hoped.
Service rating : The ordering process was OK, however the quality of the flowers was extremely poor. See feedback below.
Product : Flowers arrived on time as promised, however within a day they had wilted and the stocks had to be discarded due to the smell of the water and also that they had wilted and were no flowers. My mother did contact Serenta flowers and she was offered to order another bunch or alternatively for me to receive a refund. The flowers were sent as my father is receiving intensive treatment for cancer at the moment and I wanted to cheer them both up as it is proving to be a very difficult time. My mother has not yet organized another bunch to be sent as they are so busy with attending hospital appts during the week. She has advised me she will try to place the order towards the end of this week so they can enjoy them over the w/e
Service rating : The flowers arrived in really poor condition, they were kept for 3 days so I could see them before being thrown away by which stage only 2 roses were worth keeping
Product : Arrived poor condition and died very quickly
Service rating : Great service ,emailed at every stage until safely delivered,very pleased.
Product : I didnt see the flowers as they were delivered to person I donít often see.
Service rating : excellent communication keeping me informed of the order and delivery. good prices
Product : hard to tell as I didnít see the product but the recipient said the flowers were nice
Service rating : Next day delivery just great as I always leave things to the last minute
Product : I never saw them as they were delivered to my aging god-mother in London
Service rating : The flowers were for a funeral we were unable to attend and as most flowers after a funeral are then donated to a local home for the elderly I always send a bouquet . The service was excellent with emails to inform us of despatch and delivery.
Product : As i did not attend funeral can only assume the flowers were ok as have had no comments on their lack of quality
Quality flowers at affordable prices. Thank you.
Bury St. Edmunds
Service rating : superb value and service
Product : excellent
Roses were much better than first bunch.
Service rating : Very good service. Thank you.
Product : Very good product. My friend loved the flowers. Thank you.
Service rating : easy to do fast service
Product : flowers lasted less than a week. not good enough
Service ok flowers terrible
Service rating : Firstly the flowers were delivered to the wrong address, and we only got them a day later because the person brought them to the correct address. And sadly the flowers had wilted so badly by the second day that they had to be thrown away. Hugely disappointed with the company, safe to say I wonít beususing their service again!
Product : 2 of the stocks had completely wilted by the second day, probably due to the fact they went to the wrong address! And the rest of the flowers were binned 2 days later as they had all wilted also! Very poor.
Service rating : Excellent service and communication
Product : I didnít see the flowers but my mother in law was very happy with them
Service rating : superb extremely efficient service. We were very impressed and will certainly use again.
Product : the recipient was delighted.
Service rating : EXCELLENT SERVICE
Product : VERY PLEASED WITH SELECTION
Fab prices fast delivery :)
Service rating : 100% satisfied.
Product : My daughter was delighted with her floweers,
Service rating : Beautiful flowers arrived on time thank you so much
Product : Extremely beautiful very pleased with them and will definitely be using this company again
Maureen _AND_ Norman
There was a wonderful choice of flower arrangement and we chose Roses and Stocks. The flowers were delivered on the day we requested and Serenata Flowers notified us by e-mail. Our friends were delighted and said the perfume from the stocks in the evening was lovely. They have e-mailed a photo and the arrangement does look very pretty.
It was good to be kept informed of delivery progress
Service rating : Good value for money. Lovely and unusual choice of flowers. Excellent communication during the whole delivery process.
Product : I didnít see them, but my mother was very happy with her flowers.
Service rating : Flowers died after 2 days, has been a mountain to climb! To get a response from Serenta!
Product : Died after 2 days, very embarresed and upset as they were a thank you gift!
Service rating : Flowers were never delivered
Product : Flowers were never delivered!
Service rating : Excellent service for keeping you informed of delivery etc., but unless you have photo of flowers, order number, which I had deleted, no recourse to complain.
Product : My daughter flowers delivered on Saturday but she informed me stocks had to be thrown out by Tuesday. Roses were fine. As I had already deleted order No I did not have the necessary information to complain. As a result of the very poor quality of the stockswill not be using this service again.
Service rating : The ordering and delivery process has always been problem free and smooth.
Product : The stocks were dead within 24 hours of delivery. This is NOT what we expected, and not the quality I have previously enjoyed. I am very disappointed with this order, and so is the recipient of the flowers.
Service rating : ONLINE SERVICE IS GOOD ENOUGH.
Product : FLOWERS HAVE BARELY LASTED A DAY BEFORE THEY HAVE STARTED FLOPPING DESPITE BEING IN A VASE OF WATER AND FED...WILL NOT USE AGAIN.
Service rating : Easy to use website fast delivery thanks
Product : My Mother in Law was vert thrilled with them
Service rating : As described
Product : The recipients loved them
Service rating : As described
Product : Recipient loved them
Excellent! Great product and customer service. Thank you
Service rating : Terrible flowers and only offered a refund.
Product : Dead on arrival, stocks slimy and had to be thrown out
Service rating : lovely flowers and great communication - a pleasure to deal with yet again
Product : My Wife loved them
Service rating : The dillivery time is good but. Need to take in to consideration hot weather as it comes in a box. So not to just leave a neighbour or door unless requested. Have a option of 2nd dilliver.
Product : Dead on dillivery. Sure would have been ok otherwise.
I only got to see a diagram of the card online as I bought the product as a gift.
Lovely thank you, My Mother was very pleased
The card was fine, fairly generic but no more or less than was expected.
Service rating : Always prompt service and communication, easy website for ordering, good value for money.
Product : Saw a photo, roses did look a little tired but recipient said the stocks smelled lovely but delivery instructions were followed, I asked for them to be left in porch.
Service rating : i cannot fault the service at serenata flowers
Product : its just a shame the roses do not last very long
I was overcharged even though i sent a message
Havenít actually seen it but my aunt was very pleased and said it was thoughtful to include it. It seemed like a great idea for just £5, as since she was ill and other people were also sending flowers she was likely to run out of vases.
Service rating : Great service very please highly recommended
Product : very well displayed and presented fantastic A+++
Service rating : The service was, as it always is, of the highest standard and efficiancy.
Product : Highest of excellence, as always, and at the right price! Barry Russell
Service rating : Used this company twice in one week and service was excellent
Product : Both bouquets flowers were fresh and beautiful. Defiinately use again.
Service rating : I specifically asked that flowers to be left with a neighbour if no reply. I then received a message to say they had been left by the back door. It was the hottest day of the year 33C. I imagine they were wilted and dying by the time they were found in the evening. The person I was sending them to is terminally ill and having regular treatment, I do not see them now and it would be intrusive to ask if they were in etc. I just wanted to let them know they were in my thoughts. I replied that I was concerned that they had been left outside & received a message back to say my comment had been passed to your customer service. I heard nothing further . So overall a pretty I impressive service.
Product : The flowers may have been lovely, but if they were left outside in 33C I cannot imagine they were in great shape on receipt, shame , a nice gesture has felt undermined.
Service rating : On delivery the flowers I ordered were dead. Also it took a while for someone to email me back no one explained how to complain and not much information was given to me.
Product : Roses werenít too bad but the rest was dead
Excellent service, and I was kept in contact about the delivery times.
Service rating : Gorgeous flowers, great price and fast delivery!!
Product : Gorgeous flowers
Does what it says on the tin. Good tracking updates let me know how my order was proceeding.
Service rating : Communication leading up to delivery brilliant but flowers were left at the back of the property and recipient did not find them until the next day. I had no way of contacting recipient as she had just moved house ( reason for gift of flowers) and she had no phone connection and does not have a mobile. I was therefor unable to tell her where they were. She found them only by chance.
Product : I just wish the flowers had been left with a neighbour . I am unsure what the condition of them would have been having been left out all night.
Service rating : Good service but let down terribly by their supplier and delivery service in very hot weather. 1st delivery arrived at 8.30pm -Stocks were mouldy and with yellow leaves. Roses tired although the damp piece designed to keep the flowers fresh was still damp!
Product : As above - Roses this time were better but Yodel the delivery service waited until past 6pm to deliver and the stocks had to be thrown away.... Very disappointed as it was Violettaís 94th birthday. I suppose both times the flowers were in a blistering hot van for too long.
Service rating : Quick and easy to use hence why Iíve used serenta a few times.
Product : I had ordered the roses and stocks to be delivered whilst I was at my parents, so got to see them for myself. The roses are beautiful but the stocks the next day were drying up and wilting: embarrassing and very disappointed! I have used your company a few times but after what I have witnessed may have to re-think.
My friend said it was a perfect size for the flowers.
Service rating : The ordering was quick and easy, unfortunately I donít know if the recipient received the flowers as they were left on the doorstep. There should be an option for flowers to be returned with a calling card left so the recipient has to arrange for re-delivery so you could follow the status and check if they had ever got them. Leaving them on a doorstep could mean anyone could take them without the recipient ever knowing you have sent them. Iím really disappointed not to know whether they actually got to the recipient or not.
Product : Not seen or not had feedback from recipient
Service rating : Happy with service.
Product : Easy to order and flowers were very pretty.
Have used Serenta several times & they always deliver beautiful blooms on time & with no hassle. Will continue to use this wonderful company.
i havent seen it
Nice little balloon to add the to the flowers.
Service rating : First class, kept me updated from the time I ordered to the time the flowers were delivered
Product : 10/10 looked just like the photo,
Flowers were dead the next day!
Service rating : very good feed back on delivery
Product : friend emailed me to say how beautifull they were and discribed them to me,they sounded great,she also said they had a wonderfull smell .
When you send flowers to someone who lives away its nice to know you can rely on Serenata flowers, so please keep up the good work
Service rating : Flowers came in time but delivery person had sight problems as the flowers were stinky and rotten!!
Product : The flowers were rotten and roses didnít last a day.Would like my money back.It was the worst gift I have ever sent to my sister for her birthday!!!
Service rating : Struggled to be able to put in the correct address although subsequent responses did help
Product : Flowers were delivered and left outside wihtout a note being put through the door so my mum was not aware they were there until I asked! Clearly not the impact I washoping for. Also they only lasted one day and were dead! Will not use again.
Service rating : Very quick.
Product : Greta when they first arrived but started to fade within a day. Very disappointing.
Service rating : Very good and attentive, took card of my order, delivered on time, very pleased. However on the down side was the flowers, which took away the good experience to leave negative feelings and upset not only for me but for my sister who had received the flowers.
Product : Very disappointed with the flowers, got delivered on Tuesday 30th July for my sisterís Birthday in Bradford, Leeds. I went up on Friday to see that they had died. Less than a week and the flowers had already passed on. My sister was not to happy. I have ordered from here before and i was very please with the flowers, they lasted more then a week and brighten up the room with their fresh smell. Not to sure if i can order from here in the near future as my last experience was a bad one.
Service rating : Great service, even informed me of when the flowers were in their way
Product : Absolutely beautiful said my mum
Service rating : Website easy to use. Timely delivery.
Product : My father was pleased with the flowers. Thank you.
I did not see the card but my Mother was happy!
Service rating : It was quick and easy to order the flowers and the prices were very competitive.
Product : Two of the sticks were crushed on arrival and died the next day. The rest of the arrangement looked rather tired. The recepient was disappointed,.
Service rating : Very pleased with service kept informed all way till delivery
Product : Did not see them myself as they went to someone in hospital
Service rating : My first order...delivered as requíd. Great service! My second (Q4269426) was different. Contrary to Serenata messages "left the depot" and "delivered to front of address" there was no deliv. as requíd ! I was given a 90 digit contact"ticket" ref when I complained....it doesnít work. I still want my money back!
Product : Canít tell......my sister didnít get them..
..delivered somewhere else?
Service rating : the service was proffesional and quick
Product : icannot say how lovely the flowers were it was worth the wait
i got the flowers on time which was great on friday , but sunday only 4 are still alive the rest have dead . 2 days and all but gone
Service rating : ALWAYS DELIGHTED WITH SERENATA FLOWERS. THE FRESHEST MOST BEAUTIFUL FLOWERS FOR ALL OCCASIONS. NO NEED TO SHOP AROUND ANY MORE, HAVING FOUND THE BEST. MANY THANKS.
Product : LOVELY FRAGRANT BLOOMS. HIGHLY RECOMMEND REAL VALUE FOR MONEY. I GUARANTEE YOU WILL NOT FIND A BETTER COMPANY FOR SUPPLYING A GREAT SERVICE AND A DELIGHTFUL CHOICE OF FLOWERS.
Mrs C Turner
Service rating : The first bouquet were in very poor condition but the weather as very hot. The box was flimsy and damaged indicating they had been under other goods. Customer Services were excellant in remedying the situation as the recipient was elderly and disappointed.
Product : Changed order from roses to another choice the second time.
Service rating : I have already given feedback and received an email from you to say it was on the website
Product : Why have I been asked for this again?
Service rating : excellent service,
Product : beautiful flowers
Very good, delivered on time and my sister was very pleased with the flowers. I shall
be using again..Thankyou
Service rating : Really efficient service
Product : Smaller than I thought compared to the picture but still lovely
Service rating : Excellent service. Great communication. Recommended.
Product : Didnít see the flowers myself, but was told they were very nice.
Service rating : Good timely communication throughout.
Product : Nan was happy so I imagine they were perfect.
as for delivery good,i have not seen the flowers to comment
Service rating : Flowers were not delivered until after 9 oíclock in the evening.
Product : The flowers had obviously suffered in transit.
Service rating : Excellent communication throughout.
Product : Wonderful!