Service rating : Kept well informed by email of each step of the delivery process
Product : I didnít see them personally but was told by the receiver they were gorgeous
Service rating : so the receiver said
Product : ditto
Service rating : Excellent company, speedy delivery and reasonable prices. I will always use Serenata when I need to send flowers.
Product : I ordered the cheapest and smallest of the Bonfire bouquets and yet it was a really generous sized arrangement. My mum loved them!
Service rating : Good service arrived on time
Product : Ordered flowers for wifeís birthday and arrived on time. Good looking bunch of flowers for the price defo use them again
I was very impressed. The tracking updates were good & the delivery was fast & efficient. The recipient was impressed too.
Donít know, I didnít get to try them!
Service rating : Excellent communication
Product : The service was great canít comment on the flowers as I didnít see them but the picture looked good so hoping they were as good as the pictures
Service rating : Very quick, ideally priced and itís good to get updates
Product : I never got to see them
Service rating : Such good customer service
Product : Fantastic flowers, well received!
I was so disappointed with serenata; my friendís step-dad has terminal cancer, her twin brother died a few years ago, her granddad died this year and she finally made the decision to go away to Cornwall with a few friends a couple of weeks ago. I unfortunately couldnít make it as I have fractured ribs but i wanted to send her my love so sent her some flowers. When I spoke to her on her return, two days later, the flowers had all practically died. I was really saddened by this as I intentionally picked them as a symbol of hope and friendship. My friendís 30th birthday is approaching very soon and I had intended on sending her a big bunch of gorgeous flowers from Serenata,; unfortunately now I donít think I will.
Card was not delivered
Service rating : Never let me down always deliver on time
Product : Mum thought they were great
Service rating : Very efficient
Product : good value and apparently beautiful
Service rating : Excellent service that kept us well informed
Product : Beautiful flowers that cheered up the recipients.
did not get the 20% discount
Heard that flowers were absolutely lovely. However, flowers went to wrong address within named road. Apart from this, the speed of delivery from ordering the flowers to delivery was brilliant.would use again.
Service rating : The service was brilliant. I will definitely be using Serenata again
Product : I ordered the flowers for my sister-in-law, who recently lost her husband, and she said they were absolutely beautiful
Service rating : Very impressed with the speed and effeciency,thankyou!
Product : Told it was very pleasing.
Flowers arrived promptly and were well received. Still in good condition after a week. Canít really ask for more.
Service rating : 5.50am mail!! Thanks for the wake up call!
Product : Expensive for the size
Wonderful customer communication throughout delivery process. Flowers were beautiful and less costly than their competitors
I was delighted to be told that flowers had been delivered.
Service rating : excellent service, keeping me informed with every stage of my order
Product : I didnít see them for myself but was told they were lovely
Service rating : Very easy to order and arrived in plenty of time like they said they would
Product : The flowers were not for me and I have not seen them
Gone within ten minutes!
Very good service, photos on web site agree with the flowers supplied. Very good interface. Well designed and easy to use.
thanks for all your updates the flowers arrived on time and the recipient was very pleased your service is excellent and would recommend you again many thanks
Service rating : The flowers were for my Mother. My only complaint was that the card seemed to have got lost in transit - Mum said that there was a plastic card holder but no card and it was only by chance that I spoke to her and revealed that they were from me,
Product : My Mother was very impressed with the flowers - saying that the colours are vibrant and have a wide variety of flowers in the bouquet.
Service rating : It was good to hear that they had been delivered
Product : The family was delighted with them. Thank you
Bury St. Edmunds
Service rating : Order flowers on 24th October 2013 for a welcome home gift these arrived damaged and the vase smash was returned to date 13th November 2013 still NO site of flowers this was the first time and last time I would use this company.
Product : NOT Received to date 13/11/2013
Service rating : delivered on time and in great condition. expensive for what they are but have used serenata many times and they have the best delivered flowers i can find :)
Product : very nice and colourful, loved by girlfriend
Service rating : V good
Product : V good
Service rating : Great customer service. Really helpful.
Product : Wife loved the flowers.
FANTASTIC SERVICE FORM BEGINNING TO END
A little bit of fun!
Service rating : Excellent, would use them again
Product : excellent
Service rating : A1
Product : A1
Good service at a good price
Service rating : I ordered because the websiteís countdown said the flowers would be delivered the following day, it lied, they arrived a full day later.
Product : I didnít see the flowers myself but hereís my sisters comment "I didn’t realise you could get such a variety of colour at this time of year & such vibrant colours. Looking at them really lifts your mood on these gloomy days."
Newcastle upon Tyne
Tre flowers were delivered OK and at the time I expected.
Service rating : Good range of flowers
Product : As reported by the recipient
Service rating : failed to deliver on the right date, 2 days late!! by which time the flowers look like they been in a tumble drier. some broken not the affect i was looking for..... still was offered my money back so not out of pocket but never the less not overjoyed with service at all.....
Product : damaged when they got them 2 days late!!!!
Good flowers. Prompt delivery. Reasonable price.
My purchases (2) were thank you presents. One was delivered soon after I had received the íbouquet dispatchedí text. However the second bouquet seemed to take a long time although I did check that the flowers had not deteriorated and was assured they hadnít.
Service rating : Fabulous service.
Product : Still alive after 10 days. Highly recommended.
Efficient service and good quality products
Service rating : good service
Product : beautiful flowers thank you
Service rating : Ordered on Sunday afternoon as trying to cheer a poorly relative up, could not believe they would arrive the next day without expensive additional postage but they sure did.
Product : Have not seen the flowers but worried that any old or weak blooms could be sent. Needless worry, our delighted relative said they were fresh, colourful, beautifully presented and filled two vases. Will confidently use this company again.
Service rating : Thank you for your prompt service and delivery.
Product : The recipient was very happy with the product.
Lovely flowers, fast delivery and good communication
Service rating : website easy to use. gave me details of despatch and delivery. very good.
Product : bought as a thank to my daughter in law. they were lovely.
Service rating : great website, easy to navigate and attractive to look at. Second time Iíve used serenata and would recommend to all flower lovers
Product : Ordered Bonfire for my mums november 5th birthday and they were, and still are lovely. All the blooms are such high quality, very fresh with a beautiful scent
Made a birthday girl very happy!
I would like to thank the company for the professional attitude.I had a problem with a delivery and emailed them and it was sorted within 24hrs.
They left the flowers at a ísecure location at the front of the propertyí, which involved them being left completely un secure on the front steps. After I asked them to be left with a neighbor
Service rating : Easy and simple website disappointed by booking the night before cost me more than if I ordered on that day! Also shocked on how long they took to arrive despatched 9am delivered 8 hours later at 5pm
Product : Beautiful flowers very small amount for price
Service rating : One very bad experience last year wiped out by two excellent sofar this. This order was taken,actioned and delivered within less than 24 hours Friday afternoon/Saturday morning.
Product : Recipient delighted with "Bonfire".
Service rating : The order was placed late evening on Wednesday, and the recipient had the delivery by early/mid afternoon the following day.
At all stages in the process I received both text messages and emails from Serenata to keep me fully updated with each stage.
Thank you Serenata for your efficiency, friendliness and great customer care!
Product : I ordered the Bonfire bouquet from the Autumn flowers range, this was as a cheering gift for a friend who has had some troubles lately.
She was delighted with the flowers and they certainly had the desired effect.
Thank you Serenata for your lovely and affordable flower selections, quality of product and great customer care!
The card just right
Service rating : regular user
Product : regular user
Service rating : Flowes delivered in afternoon of the day requested.
Product : My daughter was very pleased with the flowers. Thanks
I think you should give more choices for each category of card
Service rating : Flowers came on time
Product : A little disappointed with the number of stems
Very easy to use .
Service rating : good follow up and information
Product : wide selection of flowers that seem to last
Service rating : Arrived on time, flowers were fresh and surprisingly larger than I thought!
Product : Vibrant colours, very attractive bouquet.
Service rating : Excellent service
Product : Could be bulked up a bit more
Service rating : Kept up to date on order. Fantastic service
Product : My mum said they were beautiful
The flowers were not as depicted and arrived very late in the day. The recipient was leaving the company and left without her gift.
Service rating : but a little too many texts and messages ,
Product : smaller than anticipated .
Do not use this company - appalling service. Flowers not delivered and 7 days later I am still waiting for a response from the company. Apparently, they are unable to refund me until they hear from the courier, nor have they offered to resend the flowers. Very disappointed as was for a friends birthday.
Service rating : Great communication
Product : My sister seemed delighted
Service rating : Excellent Service
Product : Beautiful
Havenít seen flowers or balloon so difficult to comment but looked good on line.
My friend says they were great. All gone now.
bigger than I was expecting - lovely suprise
Service rating : Great service
Product : The lady I sent them too, was very impressed. Thanks
Corona Del Mar
They are fantastic,i have used them for years always deliver on time always great flowers I love them,i order from USA and is always so easy.
Service rating : Excellent service and communication
Product : Excellent value and quality highly recommend you.
The flowers were not delivered on the day requested but a day later. When they were delivered they were left on the porch without the courier ringing or knocking on the door - the people were at home. However I appreciated the quick response on email to assure me that the flowers were still with the courier and therefore had not been stolen. If you canít deliver on a particular day I would rather know when I order. Thank you.
Service rating : Had txt to say flowers were en-route, and txt to say flowers had been delivered. Delighted with service.
Product : Didnít see the flowers myself, but mother-in-law was delighted with them.
I like the Idea of E_MAILS when the flowers are being dispatched and when they are delivered
Service rating : Great arrived on time and my friend thought the flowers fantastic
Product : Excellent and lovely colors
Service rating : Lots of info by email and text before and after delivery
Product : My friend who received the flowers was very happy with the flowers. They smelt beautiful and the packaging was 99% recyclable. I would definitely recommend.
Service rating : Easy to use online
Product : The flowers looked fine
Flowers were received quickly & were beautiful. Would use your service again. Thank you.
Service rating : However delivery service were not very polite the person might as wel have thrown them at her
Product : However the stems were broken on delivery
Service rating : Everything arrived on time, I had a query which was dealt with very quickly and efficiently. Thanks
Product : I didnít see them but recipient was happy
Service rating : great information given regarding when the delivery would
be with us.
Product : lovely flowers, but box was wet due to water spillage.
Service rating : arrived on time and was kept informed every step of the way
Product : Didn;t see the delivered flowers but was told they were beautiful - thank you
Very happy with product , service. Excellent communication.
Service rating : My Gran loves these flowers and still does 5 days on as some of the other buds have just opened
Product : great for November the 5th and lasted, great value and excellent communication with notification of the delivery which was a concern as my gran lives down a very remote lane.
From ordering the flowers to delivery I couldnít be more happy.
Service rating : The service and delivery was good. Unfortunately the flowers were very disappointing. Wouldnít use again. Iíd pick the flowers myself from a florist.
Product : Not as good as I expected. I wish I had picked up a bouquet from marks and spencer for the same price and got a better bouquet of flowers.
As always the flowers were awesome...they are still there - delivered on 22nd October and its now 6th November, smelling wonderful.
Service rating : So good that I could send flowers from Canada to my aunt in Torquay. Great service and email updates.
Product : A visitor to my aunt emailed me that the flowers were lovely. Thank you.
Service rating : Have used serenata previously. Their service and flowers are second to none.
Product : Great selection and fresh.