100% unadulterated pink pleasure. Pretty pink roses play patty-cake with pink gerbera daisies and pink daisy mums. This is the world through rose-tinted glasses.
Service rating : Excellent service next day delivery - first thing. Very impressed.
Product : Great products, could not complain about anything - highly recommended
Service rating : Absolutely fantastic service, all the text and emails were amazing
Product : The recipient sent me a photo and I must say they looked just like the picture on the website
Friend said box was a delight
Straight forward, delivered on time
Excellent service. Tracking the order was very helpful.
Good text messaging to keep me up to date. Well packaged.There is quite a bit of greenery in the flowers.
Service rating : Easy website to use and fast delivery.
Product : Very pretty, just as the picture.
Good service friend send the flowers are beautiful and the card was good.
Service rating : Have used them several times, always a good choice of flowers and arrangements
Product : Recipient was really pleased & impressed
Everything was delivered completely on time, the photos I got back showed a beautiful display of flowers along with the others. Thanks very much.
lst class service from serenata flowers
Service rating : Flowers arived promptly and in good condition
Product : Although I didnít see the flowers, I am told they are lovely
Definitely the website needs updating particularly for returning customers. Hugely frustrating re-entering details each time. Also itís great that a discount is offered - it would be great though if the voucher numbers were just assigned to customer with a time limit - just a thought
Service rating : The flowers were nice and arrived on time etc. btu they arrived in a box. Part of the reason for sending flowers to a girlís place of work is to embarass her a little bit, and so that she can show off a bit. Their being in a box detracted from that somewhat.
Product : Theyíre lovely.
Very easy to place an order and I was kept informed at every stage of the process.
Service rating : Very professional service
Product : Beautiful. Perfect for its purpose.
I find that the flowers are always of good quality and are as the website describes. The delivery is efficient and this time as i had a few issues getting them ordered on line i was kindly offered a discount. This kind of gesture helps retain customers.
Ordered through a very easy to use website and kept informed every step of the way . Thank-you is not enough ,flowers were sent to a extremely difficult hard to reach location in the middle of nowhere , which no other company would deliver to , flowers arrived on time and fresh at a very very busy time of year (day before mothers day),received an email to say they had been delivered, recipient was over the moon with them , flowers are still going strong nearly 2wks later , would highly recomend and will be using this company for all future orders.
Service rating : good communication
Product : sent some flowers to mum on mothers day,, she says they were average, and too much folage.
Service rating : Flowers delivered outside requested timescale. Left on doorstep; no acknowledgement sought that they were with right recipient. No "human" customer service to talk to for complaints procedure, only by email. Very quick response to complaint submitted but not yet resolved satisfactorily.
Product : Mothers day bouquet selected as had won 2011 Which? award for best bouquet, hoping this would ensure value for money in the quantity, quality & longevity of blooms. Sadly £35 wasted as flowers dead within 3 days.
Service rating : I telephoned from Cape Town and had very friendly, good service.
Product : I was not happy with the original arrangement as it did not last for more than four days but was very impressed when a new arrangement was sent with an apology note. Thank you very much.
Prompt and reliable, efficient service.
Site easy to navigate and prompt delivery of flowers. However, a big disappointment was no note being left with the flowers. It was Motherís Day. I contacted Serenata the following day and they promptly reimbursed. So was impressed with that and wouldnít hesitate to use them again. Good customer service saved the day.
Service rating : Excellent, straight forward service.
Product : Beautiful flowers received with praise.
Service rating : Made a mistake on the order and could not get in touch, says they contact you, but you have to log into the system to see messages - useless.
Product : too much greenery and the rose heads feel over after 3 days. Very poor and disappointed when i saw them. Nice range of flowers, just the quality was poor, or the roses had been starved of water and never recovered
Service rating : Delivered promptly
Product : Recipient said they were absolutely beautiful, thank you!
See comments abov
Mum liked them!
I was very annoyed I placed an order and the payment did not come through with the usual confirmation. I asked for email or call back....nothing so re-ordered and 2 identical flowers message on cards were delivered my mother in law could not understand why I sent 2 identical. Cost me £60 instead of £30 surely someone should have queried why 2? Used Serenata for along time but no more as not offered a refund.
H1F0E8 John R
Service rating : Very efficient, friendly and helpful!
Product : Our daughter was delighted and we have used this service again and hope to do so in the future - thank you!
Service rating : I was very impressed with the service with the emails to let me know flowers were on there way and the time they got delivered out off all places to go I will be coming back again thank you so much
Product : I just want to say a big thank for delivering flowers for Motherís Day as they are great value for money I will be ordering again
Service rating : I was disappointed that when ordering two of the same bouquets for two different people the website did not allow me to, so i had to buy each bouquet separately, which was frustrating and took me a while to do. Also as i am aware that an email is submitted when the delivery has been made i was a little concerned that the flowers had not arrived as planned on the Saturday because i did not receive notification until the following day. I tried calling for confirmation on Saturday evening, but initially the call was engaged and later on the phone did not connect. Aside for the uncertainty when i got the email the following day i was pleased the flowers were delivered as planned and they had the desired effect.
Product : Flowers were considered lovely by the recipient.
Service rating : I was disappointed that when ordering two of the same bouquets for two different people the website did not allow me to, so i had to buy each bouquet separately, which was frustrating and took me a while to do. One of the flowers ordered took a while to register which worried me but the end result was good
Product : Flowers were considered very nice by recipient, although a comment was made that there was a lot of green more than flower.
Service rating : Easy to use, good communication
Product : The recipient wasnít happy with the product, too many leaves, not enough flowers
Good service and I like the fact that I received text to say that the flowers had been delivered
Easy to use web page. Located flowers wanted for Mothers Day. Paid - very swifly and easy to follow instructions. When flowers left depot they sent me an email updating me and another email when they were delivered to my mother. Excellent service. Mum over the moon. Flowers lasting nicely. Happy customers. Will use again.
Service rating : Excellent service, flowers delivered the next day, and although I did not see them myself, they were very well packaged and the Pink Purity bouquet was beautiful. Thankyou. I will definately be using Serenata Flowers again.
Product : 5 Star
my mother was well pleased thanks
mum liked it
Service rating : The website was easy to navigate and to place orders.
A complaint about the delivery service, however: after giving the senderís and recipientís telephone numbers as requested on the website, the delivery was left on the doorstep while the recipient was still on her way downstairs to answer the door. If the recipient wasnít able to answer the door as quickly, or had popped out for a while, the flowers would likely have dissappeared from the doorstep. If telephone numbers arenít being used in these circumstances, why are they requested?
Product : Beautiful flowers well presented.
Excellent service and arrived on time
Good communication. Just a minor point but when I needed to make contact the telephone helpline was still on the site but did not work. This had been noted elsewhere on the site but would be better if removed. When I used the message option however, I received a very fast response.
Service rating : Iíve used Serenata before and continue to get excellent service. I will continue to use them in future.
Product : Flowers were delivered in excellent condition and rated very highly by my Mum
I didít see the card as I hadnít actually ordered one. My mother in law said the card was nice. I had already sent her a card so she had two from me! She wasnít complaining about that!
Service rating : Great
Product : Great
Service rating : great service
Product : lovely choice of flowers
Recipient liked it
Service rating : Good service, easy to use website and good/wide range of flowers to choose from.
Product : Good selection of different flowers and colours at a reasonable price.
Service rating : Your service was good but your roses are poor only lasted 2days . We had some from a suppermarket that lasted 2weeks so not happy Put off buying again disappointing for reciprocate .
Product : They seemed a slightly better quality but again your roses are poor . As said above bought 2 lots of flowers thinking they would be brilliant but lots of leaves not many flowers . I wish I could be positive .
if i had known how small they were i would have orderd a bigger size
Service rating : Arrived on time. Easy to order
Product : Gift for someone else - they said they were very nice
great service and good communication all the way
Service rating : Easy to order and flowers arrived on time - thank you!
Product : Didnít see them myself, but Mum was very happy with them and said they were lovely
Service rating : Excellent Service
Product : Beautiful flowers.
Service rating : due to mam being ill, I was actually there when they arrived. Packaging was excellent and flowers arrived in perfect condition.
Product : flowers were lovely and sat well in the vase. Only slight dissapointment was that they had no perfume.
Canít comment on these as I havenít seen them or heard from mum about them yet
Service rating : While very pleased with the service, I was disappointed in not receiving the 15% discount which prompted me to use Serenata in the first place. I still havenít managed to get a satisfactory answer as to why I did not receive the discount.
Product : My mother was extremely pleased with the bouquet and thought the flowers were beautiful.
Service rating : Easy ordering process, flowers delivered as requested.
Product : Recipient loved the flowers first rate flowers.
Service rating : really happy will use again
Product : really happy will use again
Service rating : The service was exceptional, very prompt, highly recommended.
Product : The picture doesnít do the product justice, the flowers are better in the flesh so to speak.
Service rating : Excellent service
Product : I expected more flowers and less greenery
were left at door after midday after asking to be delivered before mid day, was my fault for not seeing extra charges for this , but you would have thought they would have let me know. not professional.
Service rating : Was easy to order over the internet
Product : Did not see the flowers but was told that the receiver was delighted with the boquet.
Excellent service, great communication
Service rating : they arrived on the correct day and my sister-in-law was very pleased with them
Product : I did not see the product as they were delivered to Cardiff and I live in Darlington
but muy sister-in-law was very pleased with them
Initially poor because an error was made on the order (truffles were sent to another recipient). This wouldnít warrant a poor rating in itself but the customer service rep who responded to my request to check/rectify the order was frustrating to say the least - he kept giving one line responses (first confirming that yes they were sent to the wrong person and then that I had indeed asked for them to go to this person but I had to send about four emails before he actually answered my initial question about what could be done! He then got the response wrong! However, another customer service rep subsequently sorted out his mess and both myself and the recipients ended up happy!
the flowers were beautiful,my mum very pleased,only hitch the delivery was very late in the day around 18hoo
Service rating : Delivered promptly as promised
Product : Beautiful flowers and an excellent arrangement
my flowers were delivered to the wrong address and it took me 4 days to find where they had gone, and by this time they were not in good shape. Despite this I have not received a reply to my emails, and I have not been refunded, as the recipient did not receive the flowers.
Service rating : They ought to last more than 4 days, and Seranata flowers should have a contact number. It is very cowardly to provide a bad service, then not answer emails so the customer has no redress.
Product : As the product was delivered to the wrong address, and even the address you told me they had been delivered to was wrong I am unable to rate this product, except by detective work, when I finally traced them 4 days later, the flowers were in a bad state, so I presume they were not in prime condition to begin with !!!!
Service rating : I found the seller helpful and it was easy to order.
Product : My friend liked them very much
Service rating : Delivered on time and I was advised as to when it happened
Product : I did not see the flowers (except for a photo) but the receiver was delighted
My sister-in-law was very happy with her flowers...
As it was sent to a family member some distance away I did not see the actual flowers
Recipient very pleased with flowers
My sister was delighted with the flowers
Thought there might be a few more flowers for the price but still very beautiful :)
Small amount of flowers for the money, one or two broken stems and a massive glass bowl that would have suited a dozen goldfish better as the flowers were lost in the bowl.
mum called us from Scotland she was crying with happiness, excitement and surprise. She said they the flowers were beautiful.
not really impressed with the flowers, seemed like they wereon their last legs when they came, wilted and brown on the edges of the flowers
Both lots of flowers were excellent.
I understand that the flowers were received and were lovely despite total lack of communciation.
This is difficult to rate since some of the flowers were of good quality whilst the others were not. Therefore my rating is "reasonably satisfied". But frankly I would have expected more - ie. consistently good flowers given this bouquet was not cheap at £29.99
recipient advises flowers were very good
I did not see the flowers but was told by my friend that they were lovely.
Person who received very pleased with them.
She loved them!!
The recipient says the flowers were lovely
The flowers, I was informed, were pretty good.
The recipient of the flowers was over the moon
The bouguet looked bigger and firmer on the picture than in reality.
flowers never arrived
The Pink Purity arrangment was Good but not as great as previous orders such as the lillyís - these seemed to last forever and looked and smelt so much better.