The romance of the Far East is carried by wisps of pink gypsophilia gusting around spicy pink gerbera daisies, alstromeria and pink lilies, while the vibrant colours of embroidered silk and the fan-like flutterings of delicate petals conjure dreams of the Orient.
Service rating : Would recommend to others and would use service again :)
Product : Happy customer :)
Service rating : Message on the card contained errors. List the importance and the intention.
Product : Flowers nice, however left on doorstep and a little windswept. Had asked to be left with neughbour
Liked the fact the you could pay extra for specific times. However there is no mention of last delivery time
The notification of despatch and delivery by text was excellent
Always delivered as expected - flowers always very fresh as per website display - great way to see/choose and know what you will get
Excellent service and kept informed.. :-)
Service rating : From the moment of ordering to point of delivery I received excellent customer service throghout. Flowers were dispatched when advised and arrived on time. Kept informed throughout . Would use Serenata Flowers again. and recommend.
Product : Unable to leave commnet as flowers not seen .
Service rating : Efficient and fast. Delivered rght on time!
Product : The flowers were beautifull. Some were already open and some werent which meant that they would last longer....my only negative thing would be that there werent enough of them and next time i shall pay a bit more and go for a larger bunch!!!
Flowers were described as beautiful, and were delivered correctly.
Service rating : The flowers were delivered to a colleague who works remotely so I didnít see them but she said they were absolutely beautiful.
Product : I like being able to track orders so I knew that the flowers had been delivered on time.
As instructed OK.
Service rating : i think it a good idea that you know when your order has been dispatched and delivered.
Product : although i did not see the flowers sent. The reponse from the recipient was enough to know they were more than worth the money spent.
Excellent service - we will buy from you again!
Service rating : I loved the emails and texts keeping informed of the delivery. Thanks
Product : I didnít see them , so cannot comment...
The card was ok but a bigger choice would be better.
Service rating : Delivered on time. I was kept up to date by text and email on the progress of the delivery - very impressive
Product : The recipient was very pleased with the flowers
Service rating : Good Service
Product : Person receiving flowers said they were beautiful.
too small for chosen bouquet
Service rating : Amazing flowers delivered for standard florist prices collected. Great service thanks!
Product : Perfect
Service rating : Great customer service team. Quick to reply.
Product : The flowers were lovely
Service rating : Fst and efficient
Product : Good value for money
Service rating : Excellent
Product : Excellent
Service rating : See comments below
Product : Excellent communication from outset. Good service. Would definately use again.
Service rating : Fast delivery
Product : Prompt delivery, flowers were lovely.
Service rating : Great delivery and product
Product : Beautiful!
Once again terrible product. My greeting on the card was just a sticker on the inside and it wasnít even stuck in straight! Not worth the money at all!
Very pleased with service could not ask for more
Service rating : Did what I ordered
Product : Flowers looked Beautiful mum was happy!
Service rating : So easy to use. brilliant service I would definitely use them again
Product : I ordered these flowers and added a vase to my order for my friend she absolutely loved them
Service rating : A good selection of flowers to choose from at a good price.
Product : The flowers didnít look like the picture on the website and a few of them looked like they were very dry and wilted already. I expected fresh flowers to be delivered. Shame.
Bury St. Edmunds
Perfect in every way!
Service rating : Love the emails and texts that let you know exactly where the delivery is
Product : My friend says the flowers are lovely and have lasted
Be better if I didnít receive constant emails asking me to leave feedback now leave me alone
Excellent choice and service
Straight forward to order and excellent communication re delivery.
Service rating : The texts telling me that the flowers had been sent out etc were reassuring, but a bit intrusive, Iíd have been happy I think just to know theyíd been delivered successfully, maybe also that theyíd been sent out.I dont think more than two texts helps. It was great to be able to order online late in the evening, and have the flowers delivered the next day. That, and the text saying theyíd been successfully delivered were two huge pluses for me.
Product : Iím told the flowers were beautiful, the recipient was delighted.
I loved the communication that we received from serenata flowers.
made us chuckle!!
Great service thank you
Service rating : Really speedy service
Product : Went direct to friend
Service rating : Thought web site was east to use and service excellant.
Product : Sharon thought the flowers were brilliant.
Enjoyed by recipient
Service rating : flowers were delivered late in the day so rated as good.If delivery had been earlier I would rate excellent. overall would use this company again.
Product : The flowers were faiir amount supplied for the money paid. I will orderfrom serenata again.
Service rating : Service very good no idea if product delivered of same quality just hope they were like picture on website.
Product : Never actually seen them
IF YOU HAD CHECKED I HAVE ALREADY WRITTEN WHAT I THOUGHT OF MY LAST ORDER
Service rating : The service was very good.
Product : I sent flowers to a friend in UK from here in Australia so I cant really say how good the flowers were but she seemed delighted.
Service rating : I submitted two orders, Q4189096 and Q4189164 and neither of them has reached the intended recipients!
Product : I am waiting to hear what Serenata intend to do about the non- delivery!
Service rating : Arrived on time. Good service however product was not up to scratch
Product : You literally get 5 stems...disgraceful. For the price you expect more. I could have gone to a super market and got 10x better than what I received.
Was a bit disappointed how late in the day they were delivered
Service was fine but the flowers were very poor...nothing like the bouquet as advertised
Service rating : The flowers were delivered on time and of a quality that made my wife happy, what more can s man do!
Product : She is dtill enjoying them a week later.
Service rating : Easy quick and superb result
Product : Everything perfect
Service rating : Was so impressed and reassured how the order was progressing.
Product : Recipient loves them
Service rating : Would select somewhere between good and poor, but no option. Seemed good option online, easy and well priced. Unfortunately, the end product was not as I would have expected/hoped.
Product : Girlfriend was pleased but said they looked like the delivery man had dropped them. Some flowers, stems were broken. Time from saying the flowers were dispatched to arrival was many hours. Salisbury is small!
Service rating : Really good service.
Product : My sister in law said the flowers were lovely.
Service rating : Excellent and professional service.
Product : The oriental breeze floral arrangement was beautiful.
A First class service. My flowers were delivered on time and arrived very early.
Service rating : Website good and fast delivery.
Product : Recipient said it was about 5pound of flowers. I paid 20.
Great website, easy to order, quick delivery - Mum was very happy!
Service rating : I was kept informed every step of the procedure.
Product : I never saw the flowers myself but they were very well recieved.
Service rating : Great service and fast delivery!
Product : I got this as a birthday gift for a friend, she said the flowers wre lovely.
Service rating : Easy to use their web site. Kept in touch with order status and delivery.
Product : Receipient of flowers was very pleased and they sent me a photo of them and they looked very good.
Their mobile website is awful. Their customer service is only contactable via email which has a roughly TWO HOUR turnaround. I placed an order for next day delivery and the mobile site didnít include my message for the recipient. I only found out when I reviewed my order on my laptop later. By the time the issue had been sorted via the incredibly slow customer service, they were unable to deliver my order on time and only offered a 10% refund! The flowers were eventually delivered late on the day after they we supposed to be. I will NEVER use this company again and will advise others to avoid them.
Service rating : Ordered 3pm Sunday, delivered 10am Monday, informed all the way, excellent service
Product : Havenít seen but recipient said they were beautiful
Fantastic would use u again
fast efficient service
Will defo use Serenata Flowers again! Loved their service and the flowers were beautiful and very good price!! Thank you Serenata.
First class service
Service rating : good service
Product : good product
Service rating : Prompt delivery, with regular updates at all stages of the process.
Product : Although I didnít see the flowers the recipient thanked me for a beautiful bouquet.
I was really impressed. I had to change my delivery address on the morning that they were to be delivered. Their is no number to call so I just had to email . No one got back to me so I thought that it was to late and I would just have go and pick up the flowers myself but I got a call from my mum thanking me for the flowers, they had been deliverd to the changed addresss. I do think I should have been contacted to let me know what was happening with my order but none the less I was still very impressed with the fact the order was shipped to the changed address so last minute. My mum has been really ill lately and they where a little pick me up that she needed. Thank you!!
Service rating : I loved the fact that they kept me updated on the flowers every move, I didnít like the fact that they left the flowers outside the house when I knew some one was home. Other than that great x
Product : Was lovely flowers could of had one or two that were bloomed to make them look more colourful
Service rating : The recipient fed back to me and said flowers were well presented
Product : Recipient said excellent I did not see the flowers myself
Service rating : Easy to order and had a text to confirm that the flowers had been delivered to the recipient
Product : Although flowers not seen by myself the recipient was delighted with the bouquet
Service rating : Excellent communication and easy to use service
Product : Beautiful flowers
Service rating : Quality service and great value for money. Excellent service, will definitely use them again.
Product : Recipient said they were beautiful and best presented flowers she had ever recieved
Placing order was easy, update was sent when delivery was en route and again when delivery had been made - on time. Would definately use Sereneta Flowers again and have recommended them to other people. Great service.
Excellent service. Great value and the free delivery is a winner!
Very efficient,as expected.
Excellent service, happy to recommend
Could be a little bit bigger, but very good.
We thought there could have been more flowers for the money even though they were very nice.
Service rating : v good delivery time and was kept up to date at all times throughout
Product : ive been told the flowers were beautiful although i have not yet seen them myself as was a preasant
Excellent communication. Good service
The free delivery next day was excellent
She loved this too! Also good price! a
Service rating : Excellent service.
Product : A great birthday gift.
didnít see the card
First class service and excellent communications.