The romance of the Far East is carried by wisps of pink gypsophilia gusting around spicy pink gerbera daisies, alstromeria and pink lilies, while the vibrant colours of embroidered silk and the fan-like flutterings of delicate petals conjure dreams of the Orient.
Service rating : First class from start to finish
Product : Exactly as described
Beautiful flowers delivered the next day, they stayed in contact to let me know how my order was progressing 10 out of 10
Very quick, very easy. Keep it up.
Service rating : I will never use this company again
Product : The flowers were never delivered the money was taken and when I contacted customer service they said they would look into it and get back within 48 hours. THEY NEVER. they have effectively stolen my money am will not reply to me. My grandmother never got her birthday flowers. I will never use this company again and neither will any of my friends or family. Absolutely disgusting service
Real good information, delivered on time without fuss. Well done
Service rating : brilliant
Product : flowers really did the trick
Service rating : my friend w as over the moon with them
Product : my friend was happy with the colours
Service rating : I would definitely recommend this company, if I am ever to require flowers again, I shall use Serenata.
Product : The flowers were not actually for me, however, the recipient loved them!
Service rating : I am very pleased with the service.Thank you.
Product : They were the loveliest flowers ever. Thank you so much.
Service rating : Very good
Product : Very good value
Service rating : I have used this service a few times now and always happy with the end product. Lovely.
Product : The recipients always report back on how lovely the flowers are.
Service rating : Great service. Was kept up to date with progress of delivery and informed when they had arrived at their destination
Product : The recipient was very touched by the flowers
Service rating : I didnít order until 9pm the night before I needed the flowers delivered, so was a little nervous - no need, brilliant prompt service the following morning!
Product : Mum in law very happy with them, thank you.
Service rating : I feel this will be hard to complete due to a electrical fault with the distributor and the flowers not being delievered on time - this may not be the fault of Serenta though. Otherwise it would have been a good. ###UPDATE### I have changed the rating to "good" - my money was exchanged no quibble, no fuss - this is good service and as a result - I will use them again.
Product : My friend liked them -
I ordered flowers (04535080) value £ 14.99, change of mind straight after, deciding on a larger bunch (q4547966) costing £19.99. Attempted several times
using the lap top cancel key also forwarding an E.mail to cancel the !4.99 order, both orders were delivered even though i GAVE ADVANCE CANCELLATION FOR THE £14.99 order.This Company ignores all attempts to speak after orders have been made, order amendments or otherwise. I have had to pay for both orders!
Service rating : Very easy to order and make payment.
Product : A little bit disappointed the flowers looked nothing like the picture.
looked a bit skimpy
fast service, updated at every step of the way, reasonably priced
Service rating : Excellent service. It is good to have the texts to say that the flowers are on their way and then delivered.
Product : much appreciated by the recipient.
Service rating : Top Class service as always
Product : I can only comment on what has been relayed back to me from receivers which is that the flowers were beautiful.
Service rating : Quick, efficient service and constant updates to let me know when the product was dispatched and delivered. Very impressed, I will use them again.
The only bit that annoyed me was that the original request for feedback was on a site where I had to log in via facebook. So I had written a really long testimonial and then had to leave because I didnít want it to access my facebook. This survey is much better!
Product : The recipient absolutely loved the flowers - they were beautiful. Whatís more, the cat loved the box they came in and seems to have made it his home :P
Service rating : Always excellent. Ordered at 5.30pm and they were there by 10.30am
Product : Fantastic always use serenata and will confine to. Thank you
VERY HIGHLY RECOMMEND - I WAS KEPT UPDATED ALL THE WAY THROUGH AND THE FLOWERS WERE LEFT IN THE SAFE PLACE I ASKED. REALLY GREAT SERVICE EVEN THOUGH THE RECIPIENT LIVES IN A RURAL AREA! THANK YOU!
Service rating : Fab
Product : Fab
Service rating : Excellent, from ordering to delivery the service was very efficient and value for money.
Product : I did not see the flowers as they were sent as a birthday present.
Service rating : Iím told the flowers were very nice!
Product : As above
Service rating : Website was v.easy to use. Regular emails and sms to let me know on the progress of my order
Product : My mum (recipient) told me they were beautiful
The flowers should have been delivered on the Monday & then they arrived on Tuesday firstly to the wrong address.
Service rating : good flowers
Product : delivered very late
Service rating : Easy to use, kept fully informed from order confirmation to delivery receipt.
Product : Recipient thrilled.
Service rating : Very good
Product : Beautiful
Left on doorstep couldíve been taken. This is not good, they should have been left with a neighbour.
Service rating : great service and kept well informed throughout the ordering and delivery process.
Product : Lovely flowers and are still looking great a week later.
Service rating : Efficient friendly delivery, with full tracking information
Product : Beautiful fresh flowers, lovely arrangement thank you
Service rating : Very easy to us and excellent service
Product : My friend who received the flowers said they was Lovely, many thanks for getting them to her
Service rating : excellent service at every stage
Product : very pretty, the client was delighted
Execellent service, lovely flowers.
Service rating : Keeps the sender informed at all times
Product : Excellent value
Service rating : I have had the worst experience with this company. I order flowers for my company a lot of the time and havenít had the best experience. To order them it was easy but I wanted to amend the order. They had no contact details what so ever. The customer service team where no help at all and the delivery was wrong. This is not what I expect from such a highly recommended company. I will defiantly reconsider using the company.
Product : Didnít look like the picture on the website
Service rating : This was my first time using Serenata flowers, and the service was excellent,the comments i recieved from my client was that the flowers were delightfull and they were very very pleased with them.
So Serenata flowers.com has been added to my favorites.
Product : Excellent and brilliant value.
Isle of Bute
Service rating : I live on an island and had received some news from my sister in Glasgow and just had to send some flowers. I found your site very helpful and the prices/delivery times were excellent.
Product : You canít always tell from the picture but I thought the flowers looked great and the price was alot more reasonable than other sites and my sister loved them and that was the main thing.
happy with it
Service rating : Great service and so easy to order flowers. They were delivered the next day as promised
Product : The recipient said they were lovely. I didnít see them
Service rating : good website excellent service
Product : I was told it was lovely - didnít see the flowers.
Great customer service, keeping me updated of delivery process. Thank you.
Service rating : The instructions I left were not followed and so my friend never got her flowers. Got my money back and will not use again which is a shame
Product : She never got them.
Service rating : Very easy to order, kept informed about dispatch and delivery all the way.
Product : Flowers exactly matched the order, photos sent by recipient who was thrilled with the flowers, packaging and care instructions. Brightened her day, the exact effect intended!
Service rating : Excellent service all through the whole process will use again
Product : My very elderly Aunt was so pleased with her flowers and many of her family and carers have said how beautiful they are .
Service rating : Iíve used you 2nd and both was beautiful
Product : Beautiful flowers and very good service
Service rating : First class
Product : delighted the lady who received them
Service rating : I purchased the flowers for a friend. I was impressed by the fact that I was notified at every stage up to the point of delivery.
Product : Although I did not see the flowers, my friend said they were beautiful and filled 2 vases.
Service rating : Very pleased
Product : Very pleased
Service rating : The delivery could was late then got left at a neighbours house the following day as a second attempt. Could this not of happened on the first attempted delivery?
Product : Could be fuller. For £20 they are smaller than expected
Service rating : Delivery was not made on the day required and promised. This was a birthday gift so clearly the date was important. No offer of compensation was made other than to cancel the order to late for an alternative option.
Product : Due to the late delivery I have not seen the product.
Small and would only be suitable for a child not an adult
Prompt and efficient. Good communication throughout process.
Service rating : Mostly very good. Thank you. Nothing on to say who it was from. My husband sent the shop a greeting note for the recipient which was not included. We waited for a response. She didnít know who the flowers were from or who to thank until we rang her.
Product : We didnít see them, personally. We live a long way from the recipient.
Service rating : whole experience end to end was great. very easy, quick and efficient, thank you.
Product : nice fresh flowers. could have been a slightly more generous bunch for the money but overall very happy.
Service rating : Excellent service in every way
Product : The recipient said flowers were stunning
Quick and easy to order, and delivery was on time.
Service rating : Great tone of voice on all the communication I received
Product : Didnt see the flowers but my mum said they were lovely!
loved the fact i got an email to let me know that the flowers had been delivered
Service rating : Good quick delivery
Product : Been informed the flowers are lovely
Fantastic communication all the way through, written in a fun, easy way. Excellent service. Will definitely use again. Thanx.
First class will be using again.
Kept informed all the way
Service rating : Fabulous choice, very efficient service
Product : I didnt see them ss i sent them to an aunt, but she informs me they were beautiful
Phenomenal service, kept up to date with the whole process, were well received and reasonable price! Will definitely use again :)
Recipient said it was lovely, a nice surprise and enough for two portions.
Service rating : The delivery was a day late for My Aunts birthday.
Product : Small bunch and not that fresh some flowers were drooping on delivery day. No offer of refund.
Service rating : my flowers were not delivered im very upset about the service
Product : dont know what flowers are like i never received them
Service rating : Serenate Flowers failed to deliver on the day requested.
Product : The flowers were then delivered a day late and I was told by the reciepient that they were of poor quality
Service rating : I was very impressed and pleased with the communication from SerenataFlowers.comn I ws kept informed at each step of the way which I was very happy about, so I knew exactly when they were sent out for delivery, when they were actually delivered and where they had left them as the recipients were out upon delivery! I used another company on the same day for another delivery and was left very disappointed as was never informed if they had received the order, or delivered it or anything, still dont know to this day. Would recommend SerenataFlowers.com and will definately be using them again in the near future. A very professional company indeed!! Many thanks to them.
Product : I did not actually get to see the flowers I ordered but understand they were lovely.
Service rating : I was impressed by ease of use of website, speed of website response to my queries and value for money but very disappointed in the delivery. No card was attached to the flowers when I contacted yourselves, again handled swiftly and was told my message card together with (as an apology) a box of chocolates. How very disappointing to receive 2 little choclates
Product : Okay for the money paid
Service rating : Very simple to use and good price
Product : The flowers look beautiful
Ordered last thing in the eve 2100 and delivered by 1400 the following day, not everyone who can offer that!
Service rating : Loved the text and email updates
Product : Hoped for more flowers in the display
Service rating : Very pleased with the service, delivery etc. will use again
Product : Donít know - didnít see the flowers
Service rating : Good service. No complaints
Product : No complaints.
Service rating : Fast, easy to order
Product : My mum loved the flowers and she said the orchids were enormous. Many had yet to open so sheíll be enjoying them for some time to come. Very pleased.
Service rating : Always a good service
Product : Flowers were disappointing on arrival
Service rating : Service was great, flowers got there on time. BUT THE FLOWERS LOOKED DEAD AND VERY BAD
Product : The arrangement was terrible- DID NOT LOOK LIKE THE PICTURE AT ALL- poor
Easy to use site great service
Service rating : Serrvice was quite poor
Product : Floweres were lovely, customer service and e-mail response was poor
Service rating : Excellent service. Keep you up to date with the delivery process. Would recommend.
Product : Recipient sent a photo of the flowers as they were so delighted with them.
Excellent next day delivery even though I ordered after 6pm the night before.
Service rating : Excellent
Product : Very friendly and prompt, kept well informed throughout. Will use again.
Service rating : Great service
Product : Great value
matched flowers well
Service rating : first rate service.
Product : recipient was delighted with the flowers.
Value for money
I bought flowers for my sisters birthday yesterday. She is still to receive flowers. I received message that flowers were left secured at school where she works last night. My sister is only person with keys to school and went yesterday. No sign of flowers.
Service rating : The person I sent the flowers to was not impressed
Product : Not impressed
was a nice touch
Service rating : very poor service, was told flowers were delivered on friday 15th november when they was not delivered at all, eventually re-delivered tuesday 19th november and were just left on door stop when there was people at home to take delivery, it was only by chance putting the rubbish out we new they were there.
Product : these were for my nans 90th birthday and my aunt who found the flowers on the ddor step said with all the grief I had getting them delivered she said she could of picked up a bunch of better looking flowers from the local petrol garage for £5.00
The flowers were lovely but I think the delivery (5.30pm) time was a bit late I the day
The service was excellent.
very good on time tasty
Service rating : NO REPLY TO EMAIL SENT 15.11.2013
Product : I WISH TO COMPLAIN ABOUT A BUNCH OF FLOWERS I PURCHASED ON 13.11.2013.
THEY WERE DELIVERED TO MY 91 YEAR OLD MOTHER YESTERDAY AND SHE SAID í AT LEAST 50% OF THEM WERE DEADí
I SEE FOR YOU TO INVESTIGATE THE MATTER YOU NEED A PHOTO OF THE FLOWERS - MY MOTHER LIVES IN SHELTERED ACCOMMODATION AND LIVE OVER 80 MILES AWAY
MY ORDER NUMBER IS xxxxx3
I HOPE THAT THIS MATTER CAN BE SORTED 0UT.
Service rating : It is good to know that from the other side of the world in NZ I can securely send flowers to my sister in the UK.
Product : My sister is thrilled. She has promised to send me a photo of them.