There will be no `he loves me, he loves me not` with this bouquet of freshly scented daisy mums and orange lilies - every petal will scream out `he loves you!` (We`ve even added some sunset-orange alstromeria so that you can ride off into the sunset together... aren`t we thoughtful?)
Utter rubbish! Flowers were dying within two days!! Flower display was nothing like the pictures!! Disgusted!!
Good value and quick delivery.
the recipient was disappointed with the quantity and quality of the flowers that were delivered on both ocassions
Again I hope they were beautifully scented but because the recipient is a senior lady unable to have that confirmed
Lovely flowers at a really good price
Was extremely embarrassed when my friend told me about the flowers. They were broken, wilting and wrapped in soaking paper/box. Memorable for all the wrong reasons
I did not see them myself, and when the recipient finally got them, they said they seemed very nice.
This was a gift for a friend who said the flowers were lovely!
Isle of Man
Service rating : Great service- very good communications
Product : Ive not seen them but the recipient is delighted!
Service rating : Wonderful
Product : Great
Service rating : Great
Product : Great bouquet thank you. my mum loved them.
Service rating : Very good, the flowers were delivered perfectly and I was kept up to date on where they were.
Product : Seen pictures of the flowers and they have all opened up and look greatx
Service rating : Would use this company again
Product : Value for money, reliable
Service rating : Flowers did not arrive, I sent an email which was replied with the fact they would look into it and get back to me. A week later I have no reply.
Product : Flowers did not arrive to smell them
first class very pleased many thanks
Very impressed with the email system letting me know when it has left the depo, and when it was deliveried. Brilliant. Peace of mind.
Donít know what a palladian is.
Service rating : Very speedy
Product : My aunt said the flowers were nice
Mrs Jane Mary
Service rating : Very fast and efficient, and the email updates are very helpful. Thank you to everyone involved.
Product : Flower only received yesterday and today. Lovey at time of delivery, but canít comment yet on how well they last.
Easy to use website and excellent service. It is very good to receive progress reports on the delivery, too.
Service rating : Good
Product : Good
Polite and efficient
Service rating : Not in first time so tried again next day. kept me up to date via text :)
Product : Not seen them but the recipient was delighted.
Speedy delivery and it was good to be kept up to date with where the flowers were
Good service but Iím sure your company keeps getting in touch to ask for feedback. This is the 3rd e-mail Iíve had asking for feedback.
Service rating : Easy to use online ordering service and a great facility that keeps you updated as to when the flowers have been despatched and then delivered. This is very in sync with what customers want. Someone who sends flowers is always going to be keen to know when theyíve actually been delivered.
Product : Donít understand this question
Service rating : Very easy to use website and lots of good choices and verity
Product : Tho I never smelt or saw them, I got good feed back from the birthday girl
Service rating : Very good Service
Product : Very good
Brilliant service, thank you so much
Service rating : fantastic service, internet was slow but sorted next day order over the phone,thankyou!
Product : gift was well appreciated.
Service rating : Good as always
Product : My mum said they are beautiful
Awesome service, love the step by step update!!!
Service rating : Good response and delivery
Product : Beautiful flowers!
Service rating : Very efficient service, web-site easy to use. I really value the updates on the delivery.
Product : I always send the flowers so donít know how they are. Feedback from the recipients is very good though!
Easy to book and great service, flowers arrived and everyone was happy! One small thing - I had to search quite hard to find where I should enter my voucher code.
Service rating : placed this order via a phone internet and website easy to use for this medium
Product : I didnít see the product myself, but understand they were lovely
Unfortunately I havent seen the products myself but have been told they are lovely
Service rating : Very pleased as always
Product : My mother loved the flowers
Service rating : The flowers were a gift l sent my Daughter and she said that they were beautiful.
She was very excited with her flowers...............thank you
Product : Sorry canít answers this as l never saw them or smelt them...sorry
Service rating : Nice offers for existing customers.
Product : Delightfully received. Promptly delivered
Service rating : Very pleased with timely service and quality of flowers
Product : Very pleased
Service rating : BUT the bouquet was advertised as scented which it is not! I look for scented flowers because my Mum canít see very well. She is 93 and suffers from macular degeneration and has early onset dementia. So, perfumed flowers are very important. They look fine but she canít see or smell them. Disappointing!
Product : Please see comments above
Service rating : Dealt with my complaint efficiently and thoroughly.
Product : Flowers were very disappointing on this occasion
love the service but bit over the top with emails and texts but never the less v pleased with the product and the service
Service rating : On receipt of the flowers a lot of the lily heads and crysanthemum heads were broken.
Product : No scent at all.
Service rating : The service was as good as usual - but the product was very poor
Product : I was very disappointed with them. They looked cheap and the lilyís did not open properly and some of the buds just dropped off without ever opening.
Not at all your usual standards.
Service rating : Easy to order, easy to change and excellent service and prompt delivery
Product : Excellent quality
Service rating : Really good service, kept informed every step of the way, flowers arrived when requested, happy with everything
Product : Lovely, well presented flowers
Service rating : Great value and communication
Product : I havenít yet had feedback from the recipient
Service rating : Delivery and communication were outstanding
Product : Great value for money
Service rating : easy to use website constantly in touch via email or text
Product : Flowers were for my daughter in law as a thank you. she was delighted. flowers and service fantastic. Thank you.
Service rating : I have been told they were left on front door without bell being rung when recipient was in.They were not hidden, as said on text to me.but in full view and packaging was ripped and flower food hanging out.i will not use again since recipient contacted me to say how bad delivery was.
Product : I was told lowers were ok
Poor flowers, ignored numerous emails after first contact and photos sent. Still awaiting seranataís comments several days later. Used them twice and had two bad experience.
Service rating : False advertisement.
Product : The flowers I ordered were not how they were pictured on the web site. A very poor looking bunch of flowers. I know that I got theses flowers on a discount but even at that price they were expensive for what they were. Very disappointed.
Service rating : On time
Product : Brilliant flowers
Service rating : Previously the flowers were good, and the service seems generally efficient.
Product : I didnít see the flowers myself so was reluctant to leave negative feedback, however I keep being nagged for feedback so - it sounded to me that my 87 year old aunt was disappointed with them.
Service rating : I donít need to know my order was received, it had been despatched and then that t was delivered. Too many emails cluttering up my email box and now a feed back form as well. I immediately received the another email inviting me to send flowers. I am not going to send flowers every week. I am beginning to feel harrassed
Product : I have not seen it but my Aunt was very pleased.
Service rating : excellent service and flowers
Product : first class.
Service rating : Easy to order and glad prices. Delivery took 5 hours from leaving the depot.
Product : Very nice flowers
Same as above question, but I was pleased I could add sufficient words.
Service rating : Cannot fault it
Product : But I havenít seen them! I was assured by the recipients that they were lovely tho
Service rating : Easy website to browse and payment from abroad was no problem unlike other sites I tried for other regions of the country.
Product : Flowers received were lovely.
She didnít say anything about it.
Service rating : Very easy to order. Delivery on time & I was well informed by email.
Product : Recipient said the flowers were lovely. Some stil in bud so will last. Nice combination of colours but name a bit misleading as they donít have a scent!
Service rating : Delivered to wrong address, no contact back from emails sent regarding this matter. Will not be using again. Very disappointed.
Product : After being left on a doorstep in the next town, flowers had seen better days. Thank goodness the kind lady from that address took the trouble to track down the recipient herself and deliver them correctly.
Flowers ordered on 5 August for delivery on 12 August for mums birthday. Failed to deliver. When I questioned this I was offered redelivery or refund. I chose redelivery expecting within 24 hrs but they werenít delivered until approximately 6pm on 14 August. Unacceptable! Shouldíve been offered redelivery with upgraded bouquet or redelivery and refund. Will never use or recommend again! When finally received my mum said she could have bought a nicer bouquet for the money in M&S!
Service rating : Very happy with the service and delivery
Product : The person I sent the flowers to was well chuffed with the flowers she said they were beautiful xxxxx
good feedback from recipient
Service rating : The service was excellent
Product : My friend said the flowers were lovely. I didnít see them for myself.
Service rating : Fabulous service especially as it was close to Sunday deadline of 7pm. Loved the web site so I could see what I was buying as this was a poignant occasion for my friend. Delivered as promised. Payment method user friendly Well done!
Product : Friend reported the flowers were fabulous so another top grade for Serenata Flowers. I will definitely use your Company again and will recommend to as many people as possible. No more unreliable local florists for me with a limited range of products. well done and thank you
Service rating : Excellent delivered on time
Product : The best they have ever received
Service rating : After placing an order for next day delivery the flowers failed to turn up. I was told i would be refunded as you were ubable to deliver to an alternate address the following day. I have not checked to see if the refubd had been processed as of yet. Customer service were pikite however i doubt i will use your company again. I managed to go elsewhere and get sane day delivery and the flowers turned up!!
Product : Never recieved products to rate. .
I guess the balloon was ok
Service rating : some of the flowers are dieing some are died
Product : no scent at all
My friend was delighted.
Very nice too
Great service, excellent comms and delivered on time
Service rating : web site is clear and easy to use
Product : my mother in-law said the flowers were beautiful
Service rating : Superb and easy and fast
Product : Superb quality
Service rating : Good service
Product : Nice fast service, bit really only took advantage of the special offer/free delivery!
Lovely flowers, great service
Service rating : Good service.
Product : The flowers didnít really smell of much, the name is misleading but they did look very pretty.
Service rating : Great service. Good value
Product : V
Service rating : Quick and easy to order, delivery was very good.
Product : My daughter loved them. They arrived with many still in bud so she has had the pleasure of them for many days.
very good !!!
always prompt delivery, and those we send flowers to are always extremely pleased with the flowers
very bad service paid for order before 10am and it came after 4 pm
Service rating : Regular updates on delivery progress were excellent.
Product : Flower arrangement smaller than expectation but all other apsects of the service were excellent as above.
Service rating : Perfect service, better than advertised
Product : Lovely flowers, great vase - perfect birthday gift
So far so good
What else do you need to know?
Service rating : The best service I have ever come across no matter what the product..
Product : We have been told that the flowers were beautiful.
Service rating : Arrived on time and mainly in bud as requested. I used this company because of free delivery and will definitely use them again.
Product : I sent the flowers to a friend which arrived on time and mainly in bud. She was delighted, they lasted a long time and she rang me twice, once to thank me then a week later to rave about the magnificent display and even sent a picture by email. They were beautiful.
I always use serenata flowers for my mum & dad who live in the uk. Living in Ireland Its too expensive to buy presents and send them over. They have a great range of gifts to send not only flowers but wine cheese boards soft toys & balloons. Would be good to see an even bigger range of items to send with some flowers!
just as advertised
I was informed driver did not give enough time for recipient to answer door thus leaving flowers outside - should consider older recipients