Everything nice comes together in this sweet mix of candy pink gerbera daisies, classic white daisies and scrummy pink alstromeria lilies.
Service rating : We were well informed of the progress of the delivery and it was all on time.
Product : Product not seen by us but no negative comments
recipient was thrilled
Service rating : Very efficient messages to let me know when the flowers were despatched.
Product : Thank you for letting me know when flowers were delivered.
Service rating : When there was a problem with the website, they responded to my email by phoning. It wasnít convenient for me to talk so someone called back at an agreed time and could take all the info from my half completed order, which saved lots of time.
Product : I didnít see the flowers but my friend said they were lovely.
Marion Wallace White
The cake was nice. Small and tasty
Service rating : Delivered when requested and fully informed by text and email
Product : The person who received the flowers was very dissapointed and has taken a photo of them to send to you to complain. Most of the flowers were damaged and would not stand up in the vase. This was not very good to hear as it was sent for her birthday!
Service rating : Took all day to arive and the person who was suppose to recive the flowers was not in as the flowers took all day not fast service
Product : The flowers came in a card board box which was not very birthday present like. The flowers shpuld not be placed in a card biard box
This is an excellent service which is regularly updated throughout the delivery process.
Good service, early delivery however would have liked a bit more tracking info to ensure recipient is at the house as I had to chase up the status to find out it had been delivered already to the neighbour.
Otherwise very happy with everything
Aunty delighted so thanks.
Service rating : delivery was good, let down by the flowers though
Product : really disappointed with flowers, especially as they were for a birthday, could of got better from a supermarket
Service rating : Serenata kept me informed throughout - very thoughtful and reassuring service - thank you.
Product : The receiver of the gift was absolutely delighted with the flowers.
excellent service all round,Will certainly use this company again.
Service rating : All aspects of this company were excellent.
Product : The flowers were lovely and good value
Service rating : I use Serenata Flowers a lot and for price and efficiency I find them great. The only time I had a problem, it was dealt with quickly and easily. Iíll continue to use them a lot!
Product : The recipient was delighted and I hear that the flowers were beautiful
Service rating : first time using serenata was kept up to date with order and delivery
Product : as for a gift didnt see but was told bouquet was gorgeous
Service rating : Used serenata often and have never been disappointed
Product : Recipient very pleased
Service rating : Thought the delivery service was good and was on time but I thought delivering flowers in a box was not the best idea. When they arrived at the recipients address half of the heads had fallen off
Product : They look and smell very nice but would have been better to have the full batch of them
Service rating : Not sure about courier and serenata communication. I was given a completely diff code to track with so wad unable to do so until I enquired back at serenata and then given a diff one which worked. Rayher anxious therefore flowers had nitade it and eventualy had to give the game away to the recipient . Who did not receive them til later.although they had been delivered in the am.
Product : Not seen photo of any of the below products yet.
Service rating : Flowers arrived a day late; again. It was late last time too. Bit annoying.
Product : Mum loved them :)
Service rating : Service was very good I was very impressed as it was the first time i had used your company
Product : My aunt was very pleased with her gift
Service rating : Delivery good. Customer service is shocking!
Product : Not as advertised. Very poor quality
Service rating : the flowers were amazing the person loved it!
Product : lovely flowers they stay nice and fresh
Service rating : Fast delivery, great communication
Product : Lovely flowers
Adds a little bit more for not much more cost great value all round
Service rating : A few too many text messages regarding the progress of the order.
Product : not seen, but recipient said they were lovely.
Letchworth Garden City
Service rating : These were a present for a friend and she sent me a photo. The flowers were more than disappointing. I could have bought a better bunch in a supermarket for under £5! I contacted you 6 days ago to complain and attached photos as requested. To date I have had no reply. Unsatisfied customer!
Product : Please see comments above
Service rating : Delivery time fine thank you.
Product : Recipient said flowers arrived wilted:( had great flowers in the past!
Service rating : Always use Serenata - good service, good flowers and reasonable prices!
Product : My mum loved her birthday flowers, they have only just opened up properly after 4/5 days so must have been fresh! Very pleased with product.
Would have been nice to have more choice of cards.
I have already left a Feedback at time of delivery
Service rating : The flowers were again lovely but the only comment I have is that I thought as I had a text to say that they had been dispatched around 10am that they would have arrived sooner and unfortunately they did not arrive until 5:30pm which was after the grandchildren had left and they really wanted to see her reaction.
Product : Lovely lovely lovely
Service rating : The whole process was excellent, i was kept informed by regular emails and text messages as to when the flowers were in their way and when they were delivered. The flowers i ordered looked lovely, very reasonable and free delivery! Would use this company again. I havent actually seen the flowers in person so waiting to hear if the recipiant liked them.
Product : I have not been able to see the flowers and havent heard from the lady we sent them to yet but they arrived on time and im sure they were lovely
A teddies a teddy
Service rating : very please will use Serenata Flowers again
Product : My daughter-in-law was thrilled with her flowerss
Service rating : Good service
Product : did not see the flowers
Service rating : Very good
Product : Quick delivery and very good service!
Service rating : Nice to be kept informed went the flowers were delivered.
Product : The flowers that were sent did not look fresh. The Gerberas were wilting & the lilies lost their petals the next day. My sister was very disappointed as it was her 70th birthday surprise.
When dealing with this company I was very pleased with the service,they kept me up to date with delivery so that I was not left wondering if flowers had arrived
I will use again with confidence
m J Shaw
Service rating : Very prompt service. Recipient was delighted. I especially appreciated the free delivery offer and the continual updates.
Product : Product was very much appreciated by my friend.
Arrived on time and they were lovely. Would recommend
Service rating : Really fast delivery
Product : Perfect
Service rating : Fantastic service! Polite, On time and very proffesional.
Product : I didnít personally see them but have heard that they were very appreciated!
Service rating : Brilliant there was no messing about just ordered in the evening and were delivered by 3 the next day fab x
Product : I did not see the flowers but the recipient was happy thanks
Service rating : The site is good however it is difficult to estimate the size of floral displays. The service is excellent.
Product : The flowers were a gift sent overseas so difficult to rate. The recipients were pleased with the flowers.
Service rating : Great service
Product : Speedy delivery and easy to order online
Service rating : Easy to order
Product : Beautiful flowers
Service rating : Very good communication; reasonable delivery time
Product : Good display; would have appreciated a few more flowers
Hard to leave a positive comment as flowers never arrived on time. But was told that they were lovely but never saw them.
Service rating : excellent, very quick
Product : I did not see them - but our Daughter was thrilled
nz to uk seamlessly - thanks
Service rating : excellent service liked the emails to let us know they had been delivered
Product : flowers did not look quite as good as the picture
Service rating : lovely to be kept informed of delivery
Product : didnt look quite as good as the picture
Service rating : Great, kept very informed.
Product : Didnít see them, but my aunt was pleased with them.
Service rating : My friend received them quickly.
Product : They were beautifully presented.
not happy with their service at all, i received a text and email saying flowers and gifts had been delivered, when in actual fact it was 2 days later they were delivered, and i have had no response to my complaint that i can read
Service rating : No problem at all with quality of service.
Product : I say good, but one of the spray mums was broken and now I have to arrange to get a photograph taken. I would not state this if it was not tr
ue. The rest of the flowers were really lovely butthe broken spray spoilt the effect and that is why I contacted them.
Service rating : Very good
Product : Very good
Service rating : Kept me informed all through the process and delivery
Product : A bit drab
Service rating : Easy to order on website and delivery as promised.
Product : Bouquet "gorgeous" according to the recipient!
Good price for quality and next day delivery.
Would use company again.
Service rating : Easy to use website
Product : The arrangement delivered was not very much for what I paid, I was very disappointed. It seemed like half of the bunch had been forgotten
The final payment page was confusing as it listed my address as the shipping address.
There would be no confusion if it showed the recipientís address.
Service rating : The quantity of the flowers were shockingly bad. Something is pay £6 for at the local florist. Will not be recommending your company.
Product : Flowers were fine. Just not enough of them.
Service rating : Your delivery was great and on time, I complained on the 9th of September regarding these flowers and no one has been bother to contact me, your customer services are just as bad as the quality of your flowers.
Product : Worst bunch of flowers ever (well all 6 of them) there was more loose leafs in the bottom of the box than on the seams, there was a wet tissue keeping them moist thats a joke, I was embarrassed when I visited my Mum on the day they were delivered (her birthday) will never order from you again
Service rating : I was disappointed with the flowers we received.. It did not bare much similarity with the picture advertised.
Product : I was very disappointed with what we received- I know it was a special price of £19.99 but I feel the quality was not there.
As was asked for
Service rating : Excellent service and delivered on time. Kept well informed from confirmation to dispatch and then delivery.
Product : My daughter was thrilled with the flowers for her 40th Birthday.
Service rating : On time delivery! I like that you communicate every step of the process to the customer!
Product : I havenít seen them but the recipient was happy!
Order was received on time, and recipient said they were lovely, communication via emails was excellent, great service.
A pretty card
Service rating : I was kept up to date by email and text with the progress of my order
Product : Canít comment on the flowers as I didnít see them
She thought that the card was lovely.
Flower were, according to you email, left in a secure place. I donít call outside the door of the flat on a corridor used by many passers by íSecureí.
Service rating : easy to order and kept up to date with every step of the delivery and great prices. will definitely use the company again, thanks a bunch :-)
Product : beautifully cut fresh flowers. Thanks
Service rating : disappointed flowers were left on doorstep on a hot day, despite delivery instructions requesting them to be left with a neighbour
Product : My sister said the flowers were nice, but I was not convinced by her tone, so I have no idea. They had been sitting in sunshine for a while, before a neighbour took them in .
Service rating : Very pleased with the reporting of delivery service
Product : I have not seen the flowers, so cannot really give a rating, but the person receiving them was delighted.
I ordered flowers for a friends bereavement and the flowers arrived 3 days late .Resulting in me having to call her to ask if they had arrived .Which was most
Service rating : Excellent in every way. I was kept fully informed by email from the point of ordering through to delivery
Product : Recipient said that the flowers were beautiful & have lasted well
Service rating : Superb choice & super efficient delivery
Product : A lovely bouquet .Well received
nice little extra
Very efficient service. Would be delighted to recommend.
Service rating : Excellent service for this purchase, however when I tried sending flowers to a hospital it wasnít possible. I called the hospital to see if they accepted flowers via delivery and they said yes, however when I tried to do another online purchase it wouldnít let me carry out the transaction. The service received from the online support was good, just a technical hitch when delivering to a hospital.
Product : The lady who I sent the flowers to loved them! Thank you!
The courier called when the person I was sending flowers to was out. He left the flowers at the side of the property hidden from view and not at the location I specified on my order form. The courier then failed to leave a card saying heíd called nor where heíd left the flowers. Lovely flowers but they sat outside for 6 hours before they were found due to the poor courier service.
Service rating : Service very good kept me informed with every step of the delivery which assured me they arrived on time. Great!
Product : Excellent quality and good vaule for money
Service rating : Fantastic communications, would recommend. Thank you
Product : Flowers were value for money
Isle of Cumbrae
Just added a finishing touch.
Service rating : Great service. I was kept updated all the way up to when they were delivered. I have used Serenata a few times before and have not been dissapointed yet.
Product : My sister in law loved her flowers.
just that little extra!
Beautiful flowers, delivered on time. Thank you. Kept in contact about delivery via text and email, which was a nice touch. Thank you.
Service rating : Brilliant flowers and great service!
Product : The flowers arrived looking brilliant!
Service rating : Excellent communication and delivery.
Product : Pathetic little bunch of flowers - not worth the money!!
Service rating : Great, convenient and good communication.
Product : Value for money and attractive arrangement.
Service rating : Lots of emails to inform me what was happening with the order. Easy ordering.
Product : I havenít seen the flowers so cannot comment