Travel into the world of legend where colourful pennants flutter in the breeze and trumpets of alstroemeria lilies herald the return of the King and his companions. >
(Sometimes the lily flowers in this bouquet may arrive unopened Ė but thatís a good thing. The buds will come into bloom within about a day and the recipient will enjoy the flowers for even longer.)
Service rating : Communications could not have been better
Product : Unable to rate as the flowers were sent as a thank you to someone I do not know for a favour done and I have not been in contact with them since. Hopefully the product was as good as the service.
Service rating : No probs
Product : No probs
Service rating : exactly as mentioned
Product : exactly as offered
Very good and very human
Fast service. Ordered day before and kept up to date with details. Delivery confirmed however was delayed however this doebt really matter.
Service rating : Online process was a little confusing and message wasnít delivered with flowers, so my Mum thought she had a stalker for a moment.
Product : Flowers going strong a week later and reported to be very beautiful.
Service rating : I was very disappointed with the flowers! I have already complained as they were very uninspiring, I was unable to send a picture as requested but I most certainly wonít use again or recommend to anyone!
Product : Uninspiring and was actually embarrassed to have sent them to my Nan for her Birthday
Service rating : Pretty, prompt and perfect!
Product : Very good.
My friend said that it was a pretty vase and lovely to receive it with the flowers
Service rating : I have used Serenata quite a few times now and will definitely use them again
Product : the flowers were lovely!
Service rating : Easy to order and delivered on time. I will definitely use the company again.
Product : Well presented flowers but not as many as I thought in the bunch. Nevertheless, very much appreciated by my friend.
Service rating : Delivered on time.
Product : Lovely flowers - Thank you. I have recommended you to friends.
Service rating : sent to friend service was excellent and like the fact I received text when delivered
Product : not seen them but was told they were really lovely so well worth the money, will defiantly use again-thank you
Excellent - notified all the way through and the recipient was very happy with the flowers.
My friend liked the flowers, but did not know who sent them. I was not happy to hear that!
Service rating : Great service
Product : Great service
I ordered the flowers to a friends work address (a school) however they arrived at 6pm. Obviously she wasnít at work then, luckily the caretaker found them and contacted her. I wasnít happy that they arrived so late. The whole point that I ordered them to her work was so she would get them then. The rating I would give is in between good and poor.
Service rating : Very accommodating, excellent service.
Product : Beautiful flowers, friend who received them was very happy.
Service rating : The website was easy to navigate round
Product : The flowers which arrived were not worth the money I paid. The flowers hadnít opened and when they arrived a lot of the flower heads had broken. I have had to go out and buy another bunch of flowers and chuck these in the bin. Not happy at all
Service rating : Flowers dead
Product : Poor
Easy to order, prompt delivery and fantastic updates as the flower arrangement creation, dispatch and delivery were underway.
Service rating : Delivery instructions ignored
Product : flowers were beautiful
Service rating : Love the text message service on the status of your order
Product : Lovely flowers
good arrived when said and informed me
Service rating : The continual updating of the process from ordering to delivery was brilliant, both on mobile phone and email.
Product : I have not seen the delivered flowers, however the recipient informs me that they were lovely and much appreciated.
Service rating : Could not of been easier to pick and place order, excellent
Product : Excellent value for money
Service rating : Very good
Product : Very good
Service rating : Messages sent kept me informed. Website very easy to use.
Product : Supplied what I wanted, when I wanted it.
Service rating : High quality and speedy. Very good
Product : Very pleased. Thanks
Service rating : i was impressed with the service
Product : very nice thank you
My mother thought the flowers were lovely but my sister & I wanted to see them for ourselves - itís always difficult getting honest feedback from the recipient of flowers for obvious reasons. My sisterís comments were- nothing wrong with the flowers- just average really & pretty overpriced. Not sure we would use the same firm again.
Service rating : Definitely highly rated xx
Product : Beautiful flowers freat service and communication. Will use them again, thank you
Service rating : Very impressed with the service
Product : Very impressed with the cost and fast delivery
Service rating : the flowers were off my two year old niece for her mum. from the card this was obvious and my brother stayed in all day! waiting for the flowers as they were a surprise, all pointless when they were a complete day late took the shine off them!
Product : she was happy with the goods
Service rating : Very quick and easy
Product : Lovely flowers
flowers and delivery where 5 star brilliant and i will be recommending you to everybody that i can yours mr j drain chatham kent
Service rating : I was very impressed with the communication and the delivery time.
Product : I was a little disappointed when I saw the flowers sent to my sister as I was expecting them to be a larger bunch, but they were very pretty.
Service rating : Delivered to the wrong address
Product : Some flowers looked sad
Service rating : Website states they are all about customer service!! I donít think so. Customer service is poor
Product : Products came in a timely manor the flowers were bought as a surprise for my daughters 18th Birthday. we picked the Camelot bunch as they looked colorful. The flowers arrived ans were the most meager bunch I have seen. I wrote a complaint email and was told it was due to suppliers I responded and have heard nothing back its been 4 days now!!!
Service rating : Quick easy payment
Product : My friend said a majority were damaged
Service rating : Good
Product : Good
Service rating : Great
Product : Great
Finished off the bouquet !!!! lovely.
Service rating : Excellent service . Will definately use them again.
Product : The flowers were a thank you for my daughter. She told me the flowers were gorgeous and they were packed so well.
As always stepmom and I are satisfied with both products and service!!
Service rating : delevered when they said they would
Product : dont know what it is
Service rating : Their customer service was fantastic from beginning to end, I couldnít fault them at all
Product : My friend was thrilled with her flowers, thank you.
The service was excellent
Service rating : Great Flowers and excellent service
I will call on you again
Product : The flowers were lovely and fresh and are still as good as the day
They arrived a week later my sister in law was delighted with them
Service rating : Fast reliable service
Product : Bouquet arrived as buds with Good shelf life very pleased
Service rating : Excellent communication, professional service
Product : Bought for a friend who said they were lovely
Service rating : the service was fast and delivered at a good time
Product : My friend said the flowers were lovely thank you
Service rating : Love the text message service. Very efficient.
Product : Good range to choose from.
Amazingly fast delivery, great that you can order until late the previous day
Beautiful gifts and flowers
Service rating : Everything was fine and dandy.
Product : Beautiful flowers.
les verchers sur layon
Service rating : I contacted Serenata Flwers on the day my mums flowers were delivered to complain that teh flowers were left outside the home. The home asures me that no one knocked or rang the door bell as the door bell etc is always answered. Serenata flweres came staright back adn said they were investaging. I havenít heard a word since. The flowers were left in the rain and cold. Very poor customer srevice.
Product : The flowers were affected by being left in teh rain adn cold
Service rating : appreciated the text messages to update on where products were
Product : havnt seen them but they are pleased.
The balloon fell off the stick
Service rating : Great service
Product : Perfect gift at a great price
Service rating : In one word, brilliant!!
Product : Ordering via the internet was well set out and easy. The recepient of the bouquet of flowers was very pleased too!! Overall, a wonderful service!!
Service rating : Best online flower service i have ever used.
Product : Beautiful flowers. Very pleased.
Service rating : Very quick and efficient
Product : Very quick and efficient great value for money
Very happy with everything. Great price and delivered to my Nan for her birthday swiftly. Will be using again x
Service rating : Good Service
Product : The bunches are flowers were really dissappointing
prompt and friendly
Service rating : Excellent communications and service - ordered late evening and flowers delivered 10am the next day
Product : Excellent company - communications and service brilliant - would use again and recommend
Have used your service on many accasionas and you have never let me down, have always delivered on time and qualoity of the goods are always excellent
Service rating : Good job
Product : Very good with affordable price.
good communication able to track flower delivery with ease
Service rating : Easy to understand good prices
Product : Am on Holiday so havenít seen flowers yet
quick and easy order service, very happt with everything!
Service rating : Very easy to use, will use their excellent service again
Product : Perfect as a cheap option
Service rating : Good flowers, fast delivery.
Product : Nice flowers
Service rating : Cheap, easy and reliable.
Product : My Mam said theyíre beautiful. Iíll trust her opinion, I know nothing about flowers.
Service rating : Excellent! From service quality and delivery. Thankyou
Product : Well worth the money.... Brilliant
Delivered what was ordered in perfect care and in the time they said they would, price was also good and the flowers were in great quality
Service rating : Extremely efficient, prompt and fast. I needed to send a gift to arrive the following day and was able to do this by sending flowers with Serenata. The recipient of the flowers was thrilled.
Product : The lady who received the flowers said that a week later the flowers still looked beautiful.
Service rating : Good
Product : Good
Service rating : Absolutely fantastic service, couldnít have asked for me from start to finish, will certainly be using again.
Product : beautiful flowers and a very good price
Great customer service - communication was first rate.
Service rating : Delivered when said, text alerts to tell me they are delivered, love that
Product : Not as many flowers as i would have expected, but beautiful all the same
Said the flowers would be delivered at 12pm, didnít arrive until 2pm and the house owner wasnít in. Got a text at 11am saying they had been delivered.
Amazing service. My gf loved it!!!
Service rating : The only slight irritation is with the delivery service, on two occasions the flowers have been delivered in the evening, which means somebody has to be at home all day. You do get a text saying it is with the courier, but that once was 6 hours before delivery. Therefore I believe there should be a text notifying the person the flowers will arrive within the next hour.
Product : I bought the £9.99 camelot flowers, and I wasnít sure they would be as pretty as the picture due to the price. However they were absolutely beautiful
Service rating : service good arrived when agreed
Product : flowers were withered very dissapointed
Excellent service - was kept informed throughout
Service rating : Didnít see flowers but recipient was pleased.
Product : All seems well
Service rating : Good communication about when they were being delivered
Product : Lovely flowers and didnít look cheap
Service rating : Highly recommended
Product : Highly recommended
Service rating : Excellent service,
Product : My daughter said the flowers were beautiful, and were not all fully opened until five days after delivery. So they have a long life.
Great service, many thanks
Service rating : Very good service
Product : I did not see the flowers but the two people that received them where delighted
Terrible flowers, lifeless and colourless.
Easy, prompt and was as said. Very good communication.
Service rating : Great service thankyou
Product : The recipicant loved the flowers thankyou.
I ordered some flowers, I had a confirmation email from the company stating the flowers had been delivered. I rang up the person who I had sent them to, she said nothing had arrived. I emailed the company asking what had happened to the flowers, they said they would send me a refund. None of my questions were answered and the customer service was very limited, mainly sending me automatic generic replies. I still donít know what happened. Really disappointed.
Service rating : good
Product : good
reasonably priced and speedy service! Thanks I shall use again!