Unlock the magic of your own secret garden where flamboyant pink roses climb the walls and the perfume of white lilies fills the air.
First class service with text updates on delivery. My relative said flowers were beautiful. Would define use again.
My mum received her flowers and the very next day the roses within the bunch died. They didnít even last 24 hrs
They were fine.
Service rating : The roses in the bouquet apparently drooped within 1 day, but were quickly replaced. My friend said that the after care service was excellent, but naturally we were both disappointed that the first delivery of flowers was not perfect.
Product : As above
Service rating : I complained the flowers were not of a good standard, the website says they would be delivered in bud ready to bloom, all bar 3 flowers were in bloom & the roses were dead in 4 days. I was refunded £2 & the customer service was terrible, a different ípersoní responded to each email i sent.
Product : Flowers all in bloom
Service rating : Ecellent
Product : Sent to sister did not see it she like it
I didnít see the flowers personally: I only have the recipientís feedback and she was delighted.
Did itís job!
Love the personal touch emails, very unique.
Failed to deliver despite adequate delivery address details.
Service rating : Simple to order once I managed to register. kept well informed but I did try tracking yodel with my ref number and the system couldnít find it.
Product : I am not in a position to comment as I have not seen the flowers but I am told they are very nice.
Service rating : Good service and range of bouquets to select from. Efficiently handled a query I had.
Product : I didnít actually see the flowers delivered but the recipient seemed very pleased with them.
Service rating : vary good choice
Product : Excellent
Service rating : I loved being updated on my orders progress and the humour in your texts. i shall definately be using Seranta again because it was all so easy
Product : The flowers were great and the lilies gradually unfolded over the next TWO weeks !
Brilliant service and exactly what I needed.
Ordered flowers for my motherís birthday I wasnít blown away by the flowers but I was not disappointed either.
Service rating : Difficult to complain about the quality of the flowers
Product : Some of the flowers died within a day of them being delivered. Unless I am refund I would not use this company ever again.
Service rating : Excellent flowers excellent service very easy to use.
Product : Excellent everything
Service rating : Flowers delivered at very short notice. Was kept informed throughout the day so knew exactly when they had been delivered.
Product : The flowers were gorgeous.
Service rating : Highly recommend for ordering flowers on line.
Product : Unfortunately, on this occasion the Secret Garden bouquet was very disappointing as roses were virtually dead!! However, have never had this before and as Iíd expect Serenata dealt with my complaint very professionally and offered a replacement bouquet or refund.
Service rating : Excellent service, loved that you texted to say the flowers had been delivered. Many thanks
Product : I was told the flowers were beautiful but didnít personally see them so am unable to judge - just hope my friend was telling the truth and not just being polite. Am sending more flowers using your service so will see what that friends response is. The service however was excellent, loved that you texted to say the flowers had been delivered. Many thanks.
Service rating : Good value
Product : Pleased with the flowers
Service rating : Serenata Flowers are a reputable company who deliver their flowers on time. They keep you well informed of the delivery throughout. I would highly recommend this company. This is the second time I have ordered some flowers & have been extremely pleased with them.
Product : The Secret Garden flowers were ordered for a friend and they were absolutely beautiful. I would highly recommend the Serenata Flowers.
Service rating : Our friend was over the moon with the flowers.
Product : Our friend said she had never had flowers delivered so fresh and was delighted with them. Thank you
Service rating : Beautiful flowers at great prices. Very professional service.
Product : I receive a message from my sister as soon as she had received the flowers. She was over the moon with them.
Service rating : Excellent sercice
Product : Havenít tried them.
Service rating : Arrived on time. Kept well informed by text
Product : The flowers were rather sparse. One Lily was already a bit brown and past itís best when it arrived. One of three roses had withered and died by the next day
Service rating : Arrived at promised time
Product : Good value at the offered price
Service rating : Easy to use online, prompt delivery and an overall good service.
Product : well presented with fresh flowers.
Service rating : Flowers are always lovely and on time
Product : Beautiful
Al Jumeira Second
tasted nice apparently
Service rating : To the point and not too bad.
Product : Receiver reports that the flowers were excellent!!
Service rating : Was delivered on time as arranged.
Product : I have not seen the arrangement.
Service rating : Efficient service, good customer communication, Thank you!
Product : Didnít see the flowers but the recipient was thrilled with them.
Service rating : I have ordered two lots of flowers in the last couple of weeks they were delivered on time as requested. I also like the litte emails sent to tell me at what stage my delivery is
Product : The feedback I have had from both recipients is that the flowers were "beautiful" even though one bunch was sent for a sad occasion
Excellent communication with progress of my order. Would definitely use again.
Service rating : Lovely range of flowers and the delivery arrived on time without any problems! Very pleased with the service.
Product : They made an excellent birthday present - she loved them
Very prompt and good feedback on checking with me.
Service rating : Excellent service - updates appreciated as to when flowers were delivered.
Product : Flowers arrived in bud as described, but soon came out and have lasted well.
Service rating : Excellent service and good communication re delivery times.
Product : Superb product that was extremly well protected. Will continue to use Serenata
ordered flowers for a sick friend - they never arrived! i was so annoyed - they couldnt tell me why they didnt arrive - they use Yodel and they were waiting to hear from them why they hadnt arrived - i had to wait another 48 hours to have itconfirmed from them that they did not arrive - i was so dissappointed - i had to reorder from another company - will not use them again - very sad
Service rating : Great flowers & price
Product : I didnít see them but my girlfriend loved them
Service rating : Extremely efficient service.
Product : My friend was delighted and really cheered her up. Said they were beautiful.
I ordered the flowers at 9am on the Monday morning expecting as advertised deliver for the next morning. They were received on the Wednesday morning.
Service rating : Very pleased with your efficient service. Thankyou
Product : My sister in law was thrilled with the flowers they were in top condition when they arrived.
Service rating : Great service
Product : Great value for money
Prompt service, was kept reliably informed of the delivery status and a text notification to let me know the flowers had been successfully delivered. Would recommend
ordering easy and delivery spot on time
Flowers arrived on time to correct address
Service rating : Overall I was happy, however when I needed to amend delivery instructions there was no telephone number for me to contact, so I emailed and got the response back that I couldnít amend or cancel the order - this was disappointing to hear. Luckily my order said who was going to be delivering my flowers so I telephoned them and I was able to provide further instructions.
Product : As the flowers were a gift I donít know about the quality, but I was informed that they were beautiful
Service rating : Fantastic service
Product : Lovely flowers
Both the recipient and we the senders are pleased with the flowers and the delivery.
A bit disappointed. Next day delivery was offered so expected them to be delivered the next day. The flowers were for a friend who had just lost her husband. They werenít delivered until two days later, which would have been their wedding anniversary. Not very tactful.
If next day delivery is advertised then that is what you should provide.
Service rating : Simple
Product : Sent to friend so didnít see them
Service rating : Very good
Product : recepitant very pleased with her flowers
Service rating : excellent product
Product : very good
Service rating : PROMPT DELIVERY BUT POOR PRODUCT
Product : tHE ROSES IN THE BOUQURT WERE DYING ON ARRIVAL
Great...two deliveries promptly delivered
My sister was very pleased with the quality of the bouquet.
didnt turn up until monday (should have been friday) and poor communication on what was happening
Service rating : Great SMS service!
Product : Good product
I havenít seen them but the recipient was very pleased
Service rating : Excellent service. Continued updates. Will certainly use them again.
Product : Fantastic product.
Excellent service and delivered when promised the following day
Service rating : Swift attention to my order, it arrived the very next day. Recipient very happy!
Product : As I did not see the flowers, I can only assume they are excellent as the recipient was very happy with them.
Service rating : Great service & prices
Product : Lovely
the recipient of the flowers was out ,I got a text to say flowers had been left in a secure place as nobody in . When my friend rang she said that the box of flowers had been left on the front step & were visible from the road !
Service rating : Very good on the whole but my 10% discount code didnít work.
Product : Recipient was very happy with the flowers
awsome i am just about to order some flowers for my darling sister in law
Service and deliery were excellent. Flowers were beautiful. Would definitely recommend.
Service rating : Great service
Product : Beautiful flowers
Service rating : flowers arrived as ordered and i was told that they were lovley
Product : lovley
Service rating : Delivered on time as promised, canít ask for mote
Product : Nice selection of flowers
Service rating : Did not see the flowers but the service was excellent and the recipient was delighted
Product : Did not see the flowers but the recipient was delighted
Service rating : Delighted with prompt service and text info during the transit and delivery period. Thank you.
Product : I havnít seen the flowers but the recipient assured me that they arrived undamaged and were beautiful.
great service and excellent communication
Service rating : Kept fully informed from start to delivery excellent service
Product : Lovely arrangement and fresh flowers too !!
Service rating : Exactly as advertised, I knew the minute they were delivered.
Product : I havenít seen the flowers, but the message from the recipient was positive.
Happy with the delivery
Again mum and dad said it was lovely
Service rating : Very happy with the service.
Product : Lovely flowers!
Service rating : Excellent communication and fast delivery
Product : Not seen but recipient very pleased
I havenít seen the flowers myself but my friend said they are lovely.
Flowers were left in the greenhouse in full sun.fortunately my daughter arrived home only a little time after the delivery.
Service rating : Wonderful to receive texts informing the customer exactly what is happening and when.
Product : Excellent product which matched description.
Service rating : very impressed with the update regarding the delivery of my flowers sent recently
Product : the couple who received them loved them they are very fussy so I know they were good the way they responded when they got them
Service rating : v good servive
Product : v nice flowers
Service rating : Easy to use
Product : Very prompt delivery and great coomunication, Good value for money also
The flowers for my mum were not ídeliveredí as the text message and emails stated. íDeliveryí meant a loud knock on the door then leaving the flowers on the doorstep. It was clear that your delivery person did not wait any time at all for the door to be answered. It was pure luck that no-one else took them from the street.
Service rating : Serenata kept me well informed via e-mail and text of the whole process from ordering to delivery of the flowers.
Product : My Mum was very pleased with the flowers. I canít rate them myself as I havenít seen them, but Iíll take her word for it!
Service rating : fast efficent service
Product : lovey buoquet
Service rating : they kept me up to date at all the stages with my order
Product : my cousin loved it
Fantastic service, very prompt, also text me when flowers were dispatched & again once delivered. Very impressed
no idea but Iím sure it was fine
Very good service, they keep you updated at all times.
Service rating : Although havnt seen flowers I would use u again
Product : Very easy to order especially as I love far away and reasonably priced