Opening a Serenata box of sweet-scented freesias in lemon, tangerine and litchi is like opening a bay window onto the Tuscan countryside.
We were delighted with the flowers and with your communications. The only disappointing aspect was that a birthday card was (automatically?) added to my flowers order that I didnít intend to order and tried to cancel, but Iíll be more careful next time!
The service was excellent in every respect. Like the message saying that the flowers were on there way, much appreciated. This was the 49th wedding anniversary for my Wife and I.
Service rating : great service, as we were out the agent place the flowers just as I had requested
Product : not only do these flowers fill the house with their perfume and beauty it brings
back the 54 years of our wedding day memories
Diabolical customer service. Items ordered and paid for were guaranteed to be delivered on a certain date - they werenít. A 70 year-old relative received a birthday gift four days late with no explanation as to why.
Using the online customer services system, all of my questions relating to where my order was were ignored. Again I was ignored when I requested some form of compensation and it was impossible to speak to a human being resulting in a totally frustrating, impersonal and cold experience.
Whilst the quality of the goods was fine the subsequent customer service was appalling. Avoid this company at all costs.
Service rating : Very easy to use website
Product : The flowers were stunning - thank you
Easy to see what you are ordering on web site
Service rating : booking on line, all communications and the fast delivery of the flowers -all outstandingly good and efficient. I would use you again without hesitation and recommend your company.
Product : I didnít see the freesias but the person I sent them to said they were lovely and just coming out for her. thank you!
Convenient service with better delivery options than several other online companies. Ideal when you canít give flowers in person.
WAS WHAT I ASKED FOR.
Flowers turned up too late in the day
the quantity of flowers that arrived was pathetic, I could have purchased more flowers for my money at my local superstore at a 1/3 of the price i paid serenata flowers and then to top it of they only lasted 7 days where as the flowers i normally buy my wife from said superstore (Morrisons) usually last a fortnight
My friend who received them was amazed at the size of the bunch.
My mum loved the flowers that she recieved. Knowing this I will certainly use serenta again.
flowers ok but did not know they were going to be delivered in a box
MR N D NORKETT
Ok, not as scented as I would like but the flowers
were lovely and lasted for 7 days
Buds have opened out beautifully and look wonderful, not as much fragrance as would have liked
Flowers are lovely.
The recipient loved her flowers, she was thrilled.
Very nice fresh bunch that lasted well