Red is for Passion, add this to intoxicating scarlet carnations, a luxurious velvety rose and a soft touch of Gypsophilia, you will have any Valentine blushing with joy! Ooooh-la-la.
website easy to use price and quality all good
Service rating : 2 birthdays on consecutive days - 1st one didnít arrive till 8.00 pm on day of birthday: 2nd one was delivered to the wrong house & spent the night in the rain in the front garden before being taken around.
Product : I didnít see the flowers & didnít like to ask the recipients
Good but like I mentioned presentation was awful.
produced what I asked for
Service rating : very good all round
Product : excellent
Top Service with Quality products
Very good service and very quick delivery.
Service rating : Brilliant customer service, Cannot fault your company on any aspect of this transaction. Customers really do seem to matter, which is very refreshing. Thank you so much both for your excellent communication and attention to detail.
Product : This bouquet was sent as an anniversary gift. My brother and sister-in-law couldnít get on the íphone quick enough to let me know how lovely this bouquet was. They have already sent me a photograph to prove it!! The price was so reasonable too.
The size of the flowers where really small compare to what you get in local shops. Not worth of the amount which I paid. Previously also sent the online flowers from diff websites but their size was much more acceptable.
Service rating : Lovely Flowers were sent as a present and was really pleased with them
Product : All red with touches of white made this look great.
Delivery on time will be using them again
Very good delivery, and pleasant manner.
Service rating : great chioce and prices
Product : cant comment because a friend recieved them but delivered on time and let you know when
Service rating : ON TIME AND CHEERFUL DRIVER
Product : EXCELLANT VALUE FOR MONEY
Just as requested.
I tried to modify my order 15 mins after I placed it and there was no way to get this done even after I used your amendment forms etc I was emailed hours later (still way before the order had even started to be assembled) and was told the order canít be amended as they have already started the job!!
Service rating : shocking service, nothing like the image, 100% poor service
Product : complete joke, received the flowers in a small box, the folwers were all crushed and damaged in the tight box, flowers were a complete rip off for what you recieved, flowers were completely different to image shown, stay away from these
Service rating : She was absolutely thrilled
Product : Are still as fresh as when she received them
Excellent customer service with excellent flowers delivered on time.
Service rating : This was the first time i have used Serenata and was very impressed with the whole experience from viewing the products to receiving them promptly and exactly how they looked. Will use them again and definately recommend them.
Product : exactly what i ordered.
Flowers delivered on time and in good condition. Thanks!
I ordered for flowers on 11th February and they are supposed to deliver them on 12th(the next day). But until now I havenít received them. When I contacted them they keep on repeating that "flowers have been delivered " but no information to whom or where. I havenít seen such a unprofessionalism anywhere else. A total disappointment for me.
It was as described
Very quick, professional
Web site didnít say that flowers would come boxed up. Specicific flower companies normally deliver as flowers not as boxes. Card was more of an advert than a card so looked cheap. Service was rubbish by giving automated replays to emails, even when I replied again I got the same auto response, tells you to call if urgent them line says to email, shocking service and took away the surprise as I had to call recipient to check!
Service rating : I ordered ( and paid extra) for my flowers to be delivered on time. Didnít get delivered until 3.30 pm. Ruined the whole point.
Product : They looked pathetic to what they looked like online. The flowers were damaged. It looked like most of them were missing. Never again will I use your service b
THE BEAR SURVIVED BUT FROZEN
Service rating : Promp service
Product : Value for money
Basic but ok
Service rating : This is the second time I have used the company and I can not fault their service. Communication is excellent and efficient with delivery on the date stated
Product : The blooms were much appreci by Susan and after five days still continue to be in full flower and fresh. We will probably try to freshen them in a couple of days. Excellent value for money
Service rating : The flowers were delivered late morning and I was able to track that they were with the courier, so I was pleased they did not arrive later in the day.
Product : They arrived looking healtly and with good instructions on how to look after them. I have had the flower 6 days and they still look good, with no petal or leaf fall.
Les _AND_ Pat
Service rating : Very good service
Product : Recipient was very pleased
very poor display -half of the flowers have already died
Serenata provide the most reliable delivery service where you can order last minute knowing for sure the flowers will arrive on time - particularly useful when sharing a bank account with the recipient of the flowers (my wife!) who would know I had placed an order if ordered any earlier than the day before.
Great flowers delivered on time !
It wasnít with the order!
Service rating : Flowers were due to arrive on the 14th of February,as of today 18/02 in the AM they havenít arrived. According to the website they have been "out for delivery" since the 14th of February. You have charged my money but they flowers havenít turned out or havenít turned out on time as required. Can I have my money back, please.
Product : Would love to rate the product but havenít seen it
Delivered on the wrong day, delivered on Tuesday and not Thursday ...
Not for valentines, little bit annoyed at that
Service rating : very pleased
Product : great quality
Service rating : very easy, flowers look really good, a little bit expensive though
Product : beautiful arrangement
Service rating : Arrived late
Product : Flowers arrived all crumpled and not fresh.
They couldnít really go wrong with this
mr mark j england
Service rating : Great service, needed to change address
Product : Unfortunatley there didnít seem to be many flowers, 8 i think. If iíd have know then iíd have gone for something bigger.
Service rating : Excellent communication throughout via text and email. Certainly use again.
Product : The quality of the rose (amongst the flowers) was ok and could could have been nicer - only disappointment.
Balloon came half deflaited!
It did not arrive with the dleivery
Service rating : Great
Product : Great
Very nice touch!
Service rating : Easy to order on line. Arrived on time. Emailed me to say flowers had arrived.
Product : Not the best bunch of flowers Iíve ever ordered for that price. But good quality and nicely wrapped.
Service rating : Fantastic service, being notified of delivery was great
Product : Beautiful flowers, which are still perfect over a week later!
Flowers were ordered for my late wife as it would have been our 50th wedding anniversary on the 19/1/2012. Due to an error at Serenata they were not delivered as requested on the 19th and scheduled for delivery on the 22nd.
Her in doors loved it all.
Have used this company on 3 occasions now and have to say that the service is fantastic. You are kept informed every step of the way.
One delivery perfect - I couldnít complete the second sale as the web site wouldnít allow me to pay.
very dissapointed with your service first flowers were promised on the 24th dec in time for mothers christmas payed extra to get these flowers on time gave phone number which you could have contacted me but didnt. flowers arrived on the 27th dec
not at all happy with service
Service rating : deliver good
Product : lasted 3 days and died
Service rating : Although original flowers were not delivered on day I requested this problem was sorted out very kindly with complementry flowers.
Product : Although the flowers were for a friend she said both bouqueys were beautiful.
Service rating : Love the updates on the status of the orders.
Product : The recipients say the flowers are lovely.
Newcastle upon Tyne
Service rating : excellent
Product : excellent
My cousin telephoned on behalf of my aunt to say that the flowers looked good, were packaged well and delivered on the day that you promised, so thank you Serenata and I will certainly use your services again.
Service rating : Unfortunately I donít know the details. But my orders are always inconvenient, because my wife is always outdoor at the daytime. So, the fact that delivery is performed on the next day is great per se!
Product : Hope it is well.
Very good service
Service rating : Super fast and reliable delivery at such a hectic time of year.
The flowers were lovely, thank you.
Product : Bouquet very pretty, friends loved them.
Excellent choice and first class service
Service rating : Excellent service and choice of products
Product : Lovely flowers thanks
Service rating : great service and to get e-mail and text to say thet had been delivered is so nice
i will be sure to recomend Serenata to friends
Product : my daughter said flowers were beautiful
very very disappointed with standard of service unable to meet date requested leaving people disappointed
Excellent service and delivery. Recipient well pleased!
Service rating : Very good
Product : Really good and the flowers were beautifully very reasonably priced would definitely use them again
Not bad value for money. slightly squashed in delivery which driver told us about.
as it says a "nice cuddly brown teddy"
Service rating : Excellent service. Flowers delivered on time, and communication was fantastic.
Product : Beautiful flowers and well presented.
delivery service was excellent
Service rating : Excellent service. Customer oriented and promt response!
Product : it arrived not in expected condtion and the flowers wilted the next day. But as soon as I complained, i got a replacement and excellent customer care. Thanks a lot!
Paid for a delivery by 12pm Delivers at 6pm Thatís poor service when it was paid for
very nice card
Service rating : Very straightforward company and website, and fantastic prices
Product : Flowers were gorgeous and of the highest quality
Everything looks great. However I am disgusted because of showing "Delivery Instructions" to recipient. Shouldnít be hide?
Newcastle upon Tyne
I was sent flowers myself for my 70 birthday and they were absolutley beautiful so recentley when my sister in law was very depressed I knew what to send to cheer her up and they did the trick. Thank you I will always use serenata in future to send flowers and gifts.
Service rating : Advertises a 24 hour help line which no longer exists and you are referred to the website which obviously doesnít have 24 hour coverage or my order ammendment would have been dealt with before my flowers were dispatched and I wouldnít have lost my money
Product : I have no idead as the flowers were returned unopened and no one will ever see what they looked like!!!
Couldnít get over how soft it was and how much she loved it.
Flowers came a day late no customer service what so ever
Helped a lot.
Service rating : Fantastic service. Thank you.
Product : Flowers looked stunning. Thank you
made a best day for the persone u sendet im very happy about you servesis
Service rating : Service was brilliant, even though there was a hitch but it was rectified ASAP! *****
Product : They were beautiful!
Service rating : Excellent communication! Reading notice from acknowledging the purchase up to preparing and delivering the flower, shows passionate professionalism. To the one who wrote the messages, YOU ROCK! often tickles me with the words used.
Will DEFINITELY buy again moving on! Keep up the CREATIVE approach and prompt service! WELL DONE! ^_^
Product : Only one rose...
Service rating : flowers were delivered on time and they turned out very nice.
Will definitely come back in the future!
keep up the good work!
Product : Flowers turned out beautifully.
Service rating : Excellent service, modern and very friendly!
Product : I was extremely happy with the outcome of my order!
Top Service,informative and on time!!!
Great idea to add a vase
Excellent service from ordering to delivery. I like being kept informed as to the progress of the oder and when itís been delivered.
very well organized and easy to navigate web site and view flower details will use again thankyou